James Whitehurst

We had two different situations this quarter, Steve, both relate to the operating system. And one was a customer that was trying to just to do their own and realized it was too expensive to support their own and much better value and less money to buy a subscription. And another situation was one in which there was a customer situation where they reported more than they actually originally had paid for.

Charles Peters

Okay. One other note quickly, Steve. And I was down in Latin America last week, and you know, frankly probably the majority of our deals of a material size are all free-to-fee. These are all customers who are currently running some community additions and as they get larger and start moving it into more mission critical applications they want support. So it really depends on where in the world and many different circumstances.

Steven Ashley – Robert W. Baird

Thanks.

Tom McCallum

Next question, please.

Operator

Your next question is from Heather Bellini with UBS.

Apai – UBS

Hi, this is Apai [ph] for Heather. You talked about I think about half of the renewal customers upgraded to the AP version. Now, what percent of your total install base has moved to this product and at what level of penetration do you think you can get towards that?

James Whitehurst

The answer is background, historically about 70% of the RHEL customers are on the ES version, sort of the mid-range version and over time, the customers have been moving to RHEL 5 and either the standard level or advanced platform. The statistic of the 50% of renewals including an AP component, I think is indicative of the type of movement we are seeing in terms of where we are overall, probably more a higher percentage of new customers go there to begin with.

Apai – UBS

Got you, so now you have less than 70% on ES and more on AP?

James Whitehurst

That is true.

Apai – UBS

Okay. Thanks.