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UNITED STATES SECURITIES AND EXCHANGE COMMISSION

Form 10-K

Commission file number 0-21888

PETsMART, Inc.

Delaware (State or other jurisdiction of incorporation or organization)				94-3024325 (I.R.S. Employer Identification No.)

19601 N. 27th Avenue

Registrant’s telephone number, including area code:

Securities registered pursuant to Section 12(b) of the Act:

Securities registered pursuant to Section 12(g) of the Act:

      Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.     Yes þ          No o

      Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.     o

      Indicate by check mark whether registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2).     Yes þ          No o

      The aggregate market value of the common stock held by non-affiliates of the registrant, based on the closing sale price of the Registrant’s Common Stock on August 3, 2003, the last business day of the Registrant’s most recently completed second fiscal quarter, as reported on the NASDAQ National Market was approximately $2,701,173,000. This calculation excludes approximately 1,975,000 shares held by directors and executive officers of the Registrant. This calculation does not exclude shares held by such organizations whose ownership exceeds 5% of the Registrant’s outstanding Common Stock as of December 31, 2003 that have represented to the Registrant that they are registered investment advisers or investment companies registered under section 8 of the Investment Company Act of 1940.

      The number of shares of the Registrants Common Stock outstanding as of March 29, 2004 was 144,359,716.

DOCUMENTS INCORPORATED BY REFERENCE

      Proxy Statement for the Annual Meeting of Stockholders to be held on June 10, 2004, to be filed by April 26, 2004.

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PART I

      This Annual Report on Form 10-K contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934. These statements relate to future events or our future financial performance. We have attempted to identify forward-looking statements by terminology including “anticipate,” “believe,” “can,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “potential,” “predict,” “should,” or “will” or the negative of these terms or other comparable terminology. These statements are only predictions and involve known and unknown risks, uncertainties, and other factors, including the risks outlined under “Business Risks” contained in Part I of this Annual Report that may cause our actual results, levels of activity, performance, or achievements to be materially different from any future results, levels of activity, performance, or achievements expressed or implied by these forward-looking statements.

      Although we believe the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance, or achievements. Our expectations are as of the date this Annual Report on Form 10-K is filed, and we do not intend to update any of the forward-looking statements after the date this Annual Report on Form 10-K is filed to conform these statements to actual results, unless required by law.

      Our fiscal year consists of the 52 or 53 weeks ending on the Sunday nearest January 31 of the following year. Unless otherwise specified, all references in this Annual Report on Form 10-K to years are to fiscal years. The 2003 and 2002 fiscal years were 52-week years, and the 2001 fiscal year was a 53-week year.

General

      PETsMART was incorporated in Delaware on August 11, 1986, and opened its first two stores in March 1987. In fiscal 2003, we generated sales of $3.0 billion, making PETsMART the leading provider of products, services, and solutions for the lifetime needs of pets in North America. We opened 60 net new stores in fiscal 2003 and, as of February 1, 2004, operated 643 retail stores in North America. Our stores typically range in size from 19,000 to 27,000 square feet. We also reach customers through our direct marketing channels, including PETsMART.com, the internet’s most popular pet e-commerce site, a separate web site dedicated to equine products, and two major branded catalogs. Our stores carry a broad and deep selection of high quality pet supplies at everyday low prices. We offer more than 12,000 distinct items, including nationally recognized brand names, as well as an extensive selection of private brands across a range of product categories.

      We complement our extensive product assortment with a wide selection of value-added pet services, including grooming and pet training. Virtually all our stores offer complete pet training services and feature pet styling salons that provide high quality grooming services. Through our strategic relationship with Banfield, The Pet Hospital, operating under the registered trademark of Banfield, full-service veterinary care is available in approximately 350 of our stores. We also continue to test the PETsMART PETsHOTEL^SM boarding and daycamp concept, and, as of February 1, 2004, we operated nine PETsHOTELs within our retail stores and one stand-alone location.

      We have identified a large group of pet owners we call “pet parents,” who are passionately committed to their pets and consider their pets family members. Our strategy is to attract and keep these customers by becoming the preferred provider of total lifetime care for pets. As part of this strategy, we focus on driving efficiencies in our stores, on our processes and our systems, on growing our pet services business, and on delighting our customers by providing a superior store environment, a superior shopping experience, and superior service. We have improved our distribution capabilities, implemented new management information systems, focused on developing our pet services business, and worked to develop a culture of customer service. In addition, we completed the reformatting of our stores in 2003. Our new store design creates a specialty store environment by organizing store layout by pet species, placing a greater emphasis on pet services, and eliminating most of the high steel shelving, resulting in a brighter and more open store. The new format, combined with our enhanced distribution and information systems capabilities, has reduced inventories, made the store easier to shop, and allowed our associates to spend more time serving customers. We believe these strategic initiatives will continue to drive enhanced comparable store sales growth, profitability, and return on investment.

The Pet Food and Pet Supply Industry

      The pet product industry serves a large and growing market. The American Pet Products Manufacturers Association or APPMA, estimates the 2003 market at approximately $31.0 billion, an increase of approximately

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      The pet product industry can be divided into the following categories: food, supplies/medicines, vet care, pet services (such as grooming or boarding), and live animal purchases. The APPMA estimates dog food, cat food, and treats represent the largest volume categories of pet-related products and in 2003 approximated $13.0 billion or more than 40% of the market. Many premium pet food brands, which offer higher levels of nutrition than non-premium brands, are not currently sold through supermarkets, warehouse clubs, and mass merchandisers due to manufacturers’ restrictions, but are sold primarily through superstores, specialty pet stores, veterinarians, and farm and feed stores.

      Pet supplies and medicine sales account for approximately 25% or $7.6 billion of the market. These sales consist of items such as dog and cat toys, collars and leashes, cages and habitats, books, vitamins and supplements, shampoos, flea and tick control, and aquatic supplies. Vet care, pet services, and animal purchases represent approximately 22%, 8%, and 4%, respectively.

Competition

      Based on total sales, we are the largest specialty retailer of pet food, supplies, and services in North America. The pet food and pet supply retail industry is highly competitive and can be categorized into five different segments:

	•	Supermarkets, warehouse clubs, and other mass merchandisers;
	•	Specialty pet supply chains and pet supply stores;
	•	Independent pet stores;
	•	Catalog retailers; and
	•	Internet retailers.

      We believe the principal competitive factors influencing our business are product selection and quality, convenience of store locations, store environment, customer service, price, and availability of pet services. Many of the products we offer are not currently available in grocery stores, warehouse clubs, or other mass merchandisers due to manufacturers’ restrictions. We believe we compete effectively within our various markets; however, some of our mass merchandiser competitors are larger in terms of overall sales volume and have access to greater capital.

      We are currently the only major specialty pet retailer that markets to customers through stores, catalogs, and the internet, and we believe this gives us a competitive advantage. In addition, we believe our pet services business, which grocery stores and mass merchandisers are not likely to duplicate, is a competitive advantage.

Our Strategy

      Our strategy is to be the preferred provider for the lifetime needs of pets. Our primary initiatives include:

      Add stores in existing multi-store and new single-store markets. Our expansion strategy includes increasing our share in the top 60 existing multi-store markets, penetrating new single-store markets, and achieving operating efficiencies and economies of scale in distribution, procurement, marketing, and store operations. During 2003, we opened 60 net new stores and we expect to open approximately 90 net new stores in 2004, primarily in multi-store markets. Approximately 40% of those store openings are planned in markets in the Northeast and California where we are significantly under-represented. We believe there is a potential for at least 1,200 PETsMART stores in North America.

      Provide the right store format to meet the needs of our customers. As of February 1, 2004, we had completed the conversion of our store base to our new specialty store format. We believe our reformatted stores, combined with our other strategic initiatives, contribute to higher comparable store sales growth, profitability, and return on investment. We continually evaluate our store format to ensure we are meeting the needs and expectations of our customers, while providing a return on investment to our shareholders. We are currently testing additions to this reformat, including updated signage and other changes designed to attract new customers and promote lifetime loyalty.

      Expand our pet services business. Based on sales, we are the leading provider of professional grooming and pet training services. Pet services are an integral part of our strategy, and we are focused on driving profitable growth in

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      Pet services revenue, which includes pet grooming, pet training, and PETsHOTEL, grew by 25% in 2003 and 29% in both 2002 and 2001. We are confident in our ability to continue to expand the pet services portion of our business.

      Offer superior customer service. Our emphasis on the customer is an on-going cultural shift designed to provide our customers with an unparalleled shopping experience every time they visit our stores. Using a detailed curriculum and role playing techniques, we educate store associates to identify customer needs and provide solutions. We measure their success in every store, and a portion of the annual incentive program for managers, from the store level to the executive team, is linked to key customer service metrics. By providing pet parents with expertise and solutions, we believe we are strengthening our relationships with customers, building loyalty, and enhancing our leading market position.

      Differentiate ourselves through effective brand management. We are focused on developing and strengthening our brand identity. We are creating tools to effectively communicate our unique value proposition and vision of providing Total Lifetime Care^TM for pets, and to build enduring relationships with our customers. We have completed the test of a customer loyalty program, using our PetPerks^TM savings card, which will roll out beginning in 2004, and recently installed a centralized customer database that allows us to track and analyze customer shopping patterns. We intend to use this information to customize direct marketing and promotional materials, and to more effectively communicate with customers across all our channels.

Our Stores

      Our stores are generally located in sites co-anchored by strong destination superstores, and typically are in or near major regional shopping centers. In 2003, we opened a total of 60 net new stores. In addition, we expect to open approximately 90 net new stores in 2004. We believe there is a potential for a total of at least 1,200 PETsMART stores in North America.

Distribution

      We currently employ a hybrid distribution system including full truckload shipments to individual stores and the splitting of full truckloads among several closely located stores and distribution centers. Our forward distribution centers handle products that require rapid replenishment. Our improved distribution network, combined with improved integrated information systems, drive reduced store inventory and transportation costs, more efficient use of store labor, improved in-stock positions, and better distribution center productivity. We operate the following distribution centers:

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Information Systems

      In 2003, we completed a three-year project to upgrade and expand telecommunications and wireless features to our stores. These upgrades are designed to make our stores easier to operate, increase associate efficiency, and enhance company communications.

      During 2003, we also finished a two-year project to implement a software application in our grooming salons and PETsHOTELs to automate scheduling, check-in, check-out, labor management, and to maintain a database of customers.

      In addition, we implemented a traffic management software application in 2003. This application manages both the transportation of products coming into PETsMART distribution centers from our suppliers and the transportation of products from our distribution centers to our stores, which has improved supply chain efficiency.

      Finally, we implemented software applications to support various procurement initiatives including demand planning, forecasting, replenishment, and seasonality in 2003. In addition, we implemented customer relationship management, direct marketing, and human resources software. We are in the process of implementing pricing optimization applications, and we anticipate that this software will support continued gross margin growth. We expect to complete final phases of the price optimization software implementation in 2004 and 2005.

Merchandise

      Merchandise, which represented approximately 93.5% percent of our revenues in 2003, 94.3% percent of our revenues in 2002, and 95.0% percent of our revenues in 2001, generally falls into three main categories:

	•	Pet Food, Treats, and Litter. We emphasize premium dog and cat foods, many of which are not available in supermarkets, warehouse clubs, or mass merchandisers. We also offer quality national brands traditionally found in supermarkets and pet stores. The sale of pet food, treats, and litter comprised approximately 39.7%, 42.3%, and 45.0% of our revenues in 2003, 2002, and 2001, respectively.
	•	Pet Supplies and Other Goods. Our broad assortment of pet supplies includes collars, leashes, health and beauty aids, shampoos, medication, toys, pet carriers, doghouses, cat furniture, and equestrian supplies. We also offer a complete line of supplies for fish, birds, and small pets. These products include aquariums, filters, birdcages, and small pet supplies. In certain stores, we have an equine department that serves trade areas with high rates of horse ownership. The sale of pet supplies and other non-pet supply goods comprised approximately 50.7%, 48.7%, and 46.0% of our revenues in 2003, 2002, and 2001, respectively.
	•	Pets. Our stores feature fresh-water tropical fish and domestically bred birds, reptiles, and small pets. Pets comprised approximately 3.1%, 3.3%, and 4.0% of our revenues in 2003, 2002, and 2001, respectively.

Pet Services

      Pet services, which include pet grooming, pet training, and PETsHOTEL, represented approximately 6.5%, 5.7%, and 5.0% of our revenues in 2003, 2002, and 2001, respectively. We offer full-service grooming and pet training services in virtually all our stores. We typically allocate an average of 745 square feet per store for high-quality, full-service grooming, including precision cuts, baths, toenail trimming, and toothbrushing. Our pet stylists are trained through a 15-week program that teaches exceptional grooming skills using safe and gentle techniques. Pet training services range from puppy classes to advanced and private courses. Total revenues from pet grooming, pet training, and boarding services grew approximately 25% from $154.3 million in 2002 to $193.5 million in 2003.

      In 2002, we launched a test of the PETsHOTEL concept and began operating two in-store hotels in addition to the stand-alone location we acquired in 1999. PETsHOTEL provides boarding and daycamp for dogs and cats, 24-hour supervision, an on-call veterinarian, temperature controlled rooms and suites, and daily specialty treats and play time. In 2003, we expanded the test to seven additional locations inside our larger stores. We plan to expand the test by about 14 additional in-store hotels in 2004 and we will continue to evaluate the results.

Veterinary Services

      The availability of comprehensive veterinary care further differentiates us and reflects our overall commitment to pet care. Full-service veterinary hospitals in approximately 350 of our stores offer routine examinations and vaccinations, dental care, a pharmacy, and routine and complex surgical procedures. Substantially all these hospitals are operated by Medical Management International, Inc., or MMI, a third-party operator of veterinary hospitals,

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PETsMART Charities and Adoptions

      Through PETsMART Charities, Inc., an independent 501(c)(3) organization, we support the activities of local humane organizations. Our mission is to improve the quality of life for all companion animals. PETsMART Charities creates and supports programs that save lives of homeless pets and promote healthy relationships between people and pets. Moving toward our vision of a lifelong, loving home for every pet, we:

	•	Raise awareness of companion animal welfare issues;
	•	Fund programs to further individual animal welfare organizations’ missions; and
	•	Facilitate adoptions through in-store programs.

      Since 1994, PETsMART Charities has raised and donated more than $31.0 million to animal welfare programs and, through our in-store adoption programs, has saved the lives of more than 1.7 million pets.

Government Regulation

      We are subject to laws governing our relationship with employees, including minimum wage requirements, overtime, working conditions, and citizenship requirements. There are statutes and regulations in certain states and Canadian provinces that affect the ownership of veterinary practices, or the operation of veterinary hospitals in retail stores, that may impact our ability, or MMI’s ability, to operate veterinary hospitals in certain facilities.

      The transportation, handling, and sale of small pets is governed by various federal, state, provincial, and local regulations. These laws vary from jurisdiction to jurisdiction and are enforced by the courts and by regulatory authorities with broad discretion. While we seek to structure our operations to comply with the laws and regulations of each jurisdiction in which we operate, there can be no assurance that, given varying and uncertain interpretations of these laws, we would be found to be in compliance in all jurisdictions.

      Our facilities and operations are also subject to environmental regulations imposed by federal, state, provincial and local authorities with respect to generation, handling, storage, transportation, and disposal of waste and biohazardous materials, and the sale and distribution of products. We may in the future incur liability under environmental statutes and regulations with respect to sites or other persons. We also could be subject to costs, including fines or sanctions, and third party claims as a result of violations of, or liabilities under environmental, health, or safety laws.

Insurance

      We maintain standard property and casualty insurance on all of our stores, product liability insurance covering products and the sale of live pets, self-insured health plans, and worker compensation insurance. Property insurance covers approximately $948.7 million in buildings and contents, including furniture and fixtures, leasehold improvements, and inventory. Under our casualty and workers compensation insurance policies through January 31, 2004, we retain the initial risk of loss of $0.25 million for each policy per occurrence. Effective February 1, 2004, we engaged a new insurance provider. Under our casualty and workers compensation insurance policies with the new provider, we retain an initial risk of loss of $0.50 million for each policy per occurrence on or subsequent to February 1, 2004.

Intellectual Property

      We have several service marks and trademarks registered with the United States Patent and Trademark Office (or USPTO), including PETsMART, PETsMART.com, PETsHOTEL, Total Lifetime Care, Where Pets Are Family and All You Need For The Life Of Your Pet, as well as many others. We also own several service mark and trademark applications that are pending with the USPTO, such as PetPerks, and anticipate filing additional applications in the future. We also own numerous registered service marks, trademarks, and pending applications in other countries, including Canada, as well as several trade names, domain names and copyrights for use in our

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Employees

      As of February 1, 2004, we employed approximately 26,500 associates, approximately 13,400 of whom were employed full time. We are not subject to any collective bargaining agreements and have not experienced any work stoppages. We consider our relationship with our associates to be good. Increases in the federal minimum wage in recent years have not had a material effect on our business.

Financial Information by Business Segment and Geographic Data

      As of February 1, 2004, we had three operating segments: PETsMART North America, which included all retail stores, PETsMART Direct, which included our equine catalog and equine internet operations; and PETsMART.com, which included our pet catalog and pet internet operations. We have evaluated our segment reporting requirements under Statement of Financial Accounting Standards, or SFAS, No. 131, “Disclosures about Segments of an Enterprise and Related Information,” and have determined that the PETsMART Direct and PETsMART.com operating segments do not meet the quantitative thresholds for disclosure as reportable operating segments. No one region or country other than the United States accounted for 10% or more of revenues in 2003.

      Net sales in the United States were approximately $2,920.3 million, $2,632.5 million, and $2,438.2 million for 2003, 2002, and 2001, respectively. Net sales, denominated in US dollars, in Canada were approximately $75.8 million, $62.7 million, and $62.8 million for 2003, 2002, and 2001, respectively. The information for long-lived assets and deferred tax assets is incorporated by reference to the Notes to Consolidated Financial Statements attached as Exhibit F.

Available Information

      We make available free of charge through our internet web-site (www.petsmart.com) our Annual Report on Form 10-K, our Quarterly Reports on Form 10-Q, our current reports on Form 8-K, and amendments to those reports, as soon as reasonably practicable after we electronically file such material, or furnish it to the Securities and Exchange Commission.

Business Risks

      In the normal course of business, our financial position is routinely subjected to a variety of risks, including market risks associated with store expansion, investments in information systems, international expansion, vendor reliability, competitive forces, and government regulatory actions. You should carefully consider the risks and uncertainties described below in connection with those also discussed in Our Stores, Distribution, Information Systems, Competition, and Government Regulation sections of this Annual Report on Form 10-K. Our actual results could differ materially from projected results due to some or all of the factors discussed below.

If we are unable to successfully open new stores or increase sales at our reformatted stores, our results of operations would be harmed.

      Our continued revenue growth depends to a degree on our ability to increase sales at our reformatted stores. We completed this reformatting program in 2003. There can be no assurance that our reformatted stores will meet forecasted levels of sales and profitability.

      In addition, we expect to open approximately 90 net new stores in 2004. Our ability to open additional stores is dependent on various factors including:

	•	Identifying store sites that offer attractive returns on our investment;
	•	Competition for those sites;
	•	Successfully negotiating with landlords;
	•	Timely construction of such stores; and
	•	Our ability to attract and retain qualified store personnel.

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      To the extent we are unable to accomplish any of the above, our ability to open new stores may be harmed. In addition, there can be no assurance that we will be able to operate our new stores profitably.

      We currently operate stores in most of the major market areas of the United States and Canada. Our plans for 2004 include opening 90 net new stores, primarily in existing multi-store markets. Approximately 40% of those store openings are planned in markets in the Northeast and California where we are significantly under-represented. It has been our experience that opening new stores may attract some customers away from other stores already operated by us in those markets and diminish their sales. Our comparable store sales increases were 7.0% and 9.6% for the fiscal years ended February 1, 2004, and February 2, 2003, respectively. As a result of new store openings in existing markets, and because older stores will represent an increasing proportion of our store base over time, our comparable store sales increases may be lower or sales could decrease in future periods.

      Preopening expenses and lower sales volumes associated with newly opened stores can impact operating margins. In certain geographic regions, we have experienced lower comparable store sales increases and lower levels of store contribution compared to results achieved in other regions. In addition, we expect certain operating costs, particularly those related to occupancy, to be higher than in the past in some newly entered geographic regions. As a result of a possible slower overall rate of comparable store sales increases or decreases in comparable store sales, and the impact of these rising costs, our total store contribution and operating margins may be lower in future periods than they have been in the past.

      Our suppliers generally ship our merchandise to one of our distribution centers, which receive and allocate merchandise to our stores. Any interruption or malfunction in our distribution operations could harm our sales and the results of our operations. We have two fish distribution centers that are operated by a third-party vendor, and an interruption or malfunction to their business could harm our sales and results of operations. In such an event, there can be no assurance that we could contract with another third party to operate the fish distribution centers on favorable terms, if at all, or that we could successfully operate the fish distribution centers ourselves.

      The efficient operation of our business is dependent on our information systems. In particular, we rely on our information systems to effectively manage our sales, warehousing, distribution, merchandise planning and replenishment functions, and to maintain our in-stock positions. Our information systems are centrally located at our headquarters in Phoenix, Arizona, and we possess offsite redundancy capabilities. The failure of our information systems to perform as designed could disrupt our business and harm our sales and profitability.

      We continue to invest in our information systems. There can be no assurance that the costs of investments in our information systems will not exceed estimates or that they will be as beneficial as predicted. If we are unable to realize the benefits of improved systems, our results of operations could be harmed.

      Our sales depend on consumer spending, which is influenced by factors beyond our control, including general economic conditions, the availability of discretionary income, weather, consumer confidence, and unemployment levels. We may experience declines in sales during economic downturns. Any material decline in the amount of discretionary spending could reduce our sales and harm our business.

      Our business is subject to seasonal fluctuation. We typically realize a higher portion of our net sales and operating profit during the fourth fiscal quarter. As a result of this seasonality, we believe that quarter-to-quarter comparisons of our operating results are not necessarily meaningful and that these comparisons cannot be relied

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The pet food and pet supply retailing industry is highly competitive, and continued competitive forces may reduce our sales and profitability.

      The pet food and pet supply retailing industry is highly competitive. We compete with supermarkets, warehouse clubs, and mass merchandisers, many of which are larger and have significantly greater resources than we have. We also compete with a number of pet supply warehouse or specialty stores, smaller pet store chains, catalog retailers, internet retailers, and pet stores. The industry has become increasingly competitive due to the entrance of other specialty retailers into the pet food and pet supply market, some of which have developed store formats similar to ours, and due to the expansion of pet-related product offerings by certain supermarkets, warehouse clubs, and mass merchandisers. There can be no assurance we will not face greater competition from these or other retailers in the future. In particular, if any of our major competitors seek to gain or retain market share by reducing prices, we would likely reduce our prices in order to remain competitive, which may result in a decrease in our sales and profitability and require a change in our operating strategies.

The loss of any of our key vendors, a decision by our vendors to make their products available in supermarkets or through warehouse clubs and mass merchandisers, or the inability of our vendors to provide products in a timely or cost-effective manner, could harm our business.

      We have no long-term supply commitments from our vendors. We buy from several hundred vendors worldwide and, together, our two largest vendors accounted for approximately 16.2% of our total sales for fiscal 2003. Sales of premium pet food for dogs and cats comprise a significant portion of our revenues. Currently, most major vendors of premium pet foods do not permit their products to be sold in supermarkets, warehouse clubs, or through other mass merchandisers. If any premium pet food or pet supply vendors were to make their products available in supermarkets or through warehouse clubs and mass merchandisers, our business could be harmed. In addition, if the grocery brands currently available to such retailers were to gain market share at the expense of the premium brands sold only through specialty pet food and pet supply outlets, our business could be harmed.

      We purchase significant amounts of pet supplies from a number of vendors with limited supply capabilities. There can be no assurance that our current pet supply vendors will be able to accommodate our anticipated needs or comply with existing or any new regulatory requirements. In addition, we purchase significant amounts of pet supplies from vendors outside of the United States. There can be no assurance our overseas vendors will be able to satisfy our requirements including, but not limited to, timeliness of delivery, acceptable product quality, packaging and labeling requirements. Any inability of our existing vendors to provide products in a timely or cost-effective manner could harm our business. While we believe our vendor relationships are satisfactory, any vendor could discontinue selling to us at any time.

We depend on key personnel and may not be able to retain or replace these employees or recruit additional qualified personnel, which could harm our business.

      Our success is largely dependent on the efforts and abilities of our senior executive group. The loss of the services of one or more of our key executives could adversely impact our financial performance and our ability to execute our strategies. In addition, our future success will depend on our ability to attract highly skilled store managers and qualified services personnel such as pet trainers and groomers. There is a high level of competition for these employees and our ability to operate our stores and expand these services depends on our ability to attract and retain these personnel. In addition, historically there has been a shortage of qualified veterinarians. If Banfield cannot attract and retain a sufficient number of veterinarians, Banfield’s ability to provide veterinary services in our stores, and increase the number of stores in which Banfield provides veterinary services, may be impacted.

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      We entered the Canadian market in 1996, and operated 21 stores in Canada as of February 1, 2004. As these operations grow, they may require greater management and financial resources. International operations require the integration of personnel with varying cultural and business backgrounds and an understanding of the relevant differences in the legal and regulatory environments. Our results may be increasingly affected by the risks of our international activities, including:

	•	Fluctuations in currency exchange rates;
	•	Changes in international staffing and employment issues;
	•	Tariff and other trade barriers;
	•	The burden of complying with foreign laws, including tax laws; and
	•	Political and economic instability and developments.

      We and MMI, the third party operator of Banfield, The Pet Hospital, are subject to laws governing the operation of veterinary hospitals. MMI Holdings, Inc., or MMIH, is the parent company of MMI. Statutes and regulations in various states and Canadian provinces regulating the ownership of veterinary practices, or the operation of veterinary hospitals in retail stores, may impact our ability and MMI’s ability to operate veterinary hospitals within our facilities. A determination that we or MMI are in violation of any of these applicable statutes and regulations could require us or MMI to restructure our operations to comply or render us or MMI unable to operate veterinary hospitals in a given location. We recorded $10.5 million and $8.3 million from MMI during 2003 and 2002, respectively, as a reduction of the retail stores’ occupancy costs. We record occupancy costs as a component of cost of sales in our consolidated financial statements. If MMIH or MMI were to experience financial or other operating difficulties that would force it to limit its operations, or if MMIH were to cease operating the veterinary hospitals in our stores, our business may be harmed, both directly and due to a decrease in customer traffic. There can be no assurance that we could contract with another third party to operate the veterinary hospitals on favorable terms, if at all, or that we could successfully operate the veterinary hospitals ourselves. For a further discussion of our relationship with MMI, please see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Related Party Transactions.”

      We anticipate that our existing capital resources and cash flows from operations will enable us to maintain our currently planned operations for the foreseeable future. If, however, we are unable to generate and maintain positive operating cash flows and operating income in the future, we may need additional funding. We may also choose to raise additional capital due to market conditions or strategic considerations even if we believe that we have sufficient funds for our current or future operating plans. Our current credit facility is secured by substantially all of our personal property assets, our subsidiaries, and certain real property. This could limit our ability to obtain, or obtain on favorable terms, additional financing and may make more costly additional debt financing outside our credit facility. If additional capital were needed, our inability to raise capital on favorable terms would harm our business and financial condition. In addition, to the extent that we raise additional capital through the sale of equity or debt securities convertible into equity, the issuance of these securities could result in dilution to our stockholders.

      Various state and local regulations govern the transportation, handling, and sale of small pets. These laws vary from state to state and are enforced by the courts and by regulatory authorities with broad discretion. In addition, the operation of veterinary hospitals are subject to federal, state and local statutes and regulations such as the use, management, transport, and disposal of medical materials and biohazardous materials. While we seek to structure our operations to comply with the laws and regulations of each jurisdiction in which we operate, there can be no assurance that, given varying and uncertain interpretations of these laws, we would be found to be in compliance in all jurisdictions. A determination that we are in violation of applicable laws could require us to restructure our operations to comply with such requirements and/or incur fines or sanctions, which could harm our business.

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A determination by tax regulators that our provision for income and other taxes is not adequate may result in a material impact to our financial position.

      We operate in multiple tax jurisdictions and could be subject to audit in these jurisdictions. These audits can involve complex issues that may require an extended period of time to resolve and may cover multiple years. We believe an adequate provision for income and other taxes has been made for all years subject to audit. A determination by tax regulators in these jurisdictions that our provision for taxes is not adequate may result in a material impact to our financial position.

Our business exposes us to claims that could result in adverse publicity, harm to our brand, and a reduction in our sales.

      We are occasionally subject to claims due to the injury or death of a pet in our stores or while under our care in connection with the pet services we provide. In addition, we sell certain small pets including fish, birds, reptiles, and small rodents in our stores. Given the large number of small pets we sell, deaths or injuries of these small pets sometimes occur while they are within our care. As a result, we may be subject to claims that we do not properly care for these small pets. We may also be subject to claims resulting from the transfer of diseases from pets in our stores to associates and customers. In addition, from time to time, we have been subject to product liability claims for some of the products we sell. Any negative publicity or claims relating to any of the foregoing could harm our reputation and business, as well as expose us to litigation expenses and damages.

Pending legislation, weather, disease, or other factors could disrupt the supply of the small pets and products we sell, which could harm our reputation and decrease sales.

      There is generally a significant amount of legislation pending at the federal, state, provincial and local levels regarding the handling of pets. This legislation may impair our ability to transport the small pets we sell in our stores. The small pets we sell in our stores are susceptible to diseases that can quickly decrease or destroy the supply of these pets. In addition, our supply of products may be negatively impacted by weather, disease, contamination, or trade barriers. Any disruption in the supply of products to our stores, due to legislation, weather, disease, or any other factor, could harm our reputation and decrease our sales.

Fluctuations in the stock market, as well as general economic and market conditions, may harm the market price of our common stock.

      Over the last several years, the market price of our common stock has been subject to significant fluctuation. The market price of our common stock may continue to be subject to significant fluctuations in response to operating results and other factors including, but not limited to:

	•	Announcements by analysts regarding their assessment of PETsMART and our prospects;
	•	Announcements of our financial results, particularly if they differ from investors’ expectations;
	•	General economic changes;
	•	Actions taken by our competitors, including new product introductions and pricing changes;
	•	Changes in the strategy and capability of our competitors;
	•	Our ability to successfully integrate acquisitions and consolidations;
	•	The prospects of our industry; and
	•	Hostilities and acts of terrorism.

      In addition, the stock market in recent years has experienced price and volume fluctuations that often have been unrelated or disproportionate to the operating performance of companies. These fluctuations, as well as general economic and market conditions, may harm the market price of our common stock.

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      Our restated certificate of incorporation and bylaws include provisions that may delay, defer, or prevent a change in management or control that our stockholders may not believe is in their best interests. These provisions include:

	•	A classified board of directors consisting of three classes;
	•	The ability of our board of directors to issue without stockholder approval up to 10,000,000 shares of preferred stock in one or more series with rights, obligations, and preferences determined by the board of directors;
	•	No right of stockholders to call special meetings of stockholders;
	•	No right of stockholders to act by written consent;
	•	Certain advance notice procedures for nominating candidates for election to the board of directors; and
	•	No right to cumulative voting.

      In addition, our restated certificate of incorporation requires a 66 2/3% vote of stockholders to:

	•	alter or amend our bylaws;
	•	remove a director without cause; or
	•	alter, amend or repeal certain provisions of our restated certificate of incorporation.

      In August 1997, our board of directors adopted a Stockholder Rights Plan, commonly referred to as a poison pill, under which one preferred share purchase right was distributed on August 29, 1997, for each share of common stock held on that date. We are also subject to the anti-takeover provisions of Section 203 of the Delaware General Corporation Law, and the application of Section 203 could have the effect of delaying or preventing an acquisition of PETsMART.

Management

      Our executive officers and their ages and positions on March 29, 2004, are as follows:

      Philip L. Francis has been a director of PETsMART since 1989, and Chief Executive Officer since March 1998. In September 1999, he was also named Chairman of the Board, and from 1998 to 2001, he was President. From 1991 to 1998, he held various positions with Shaw’s Supermarkets, Inc., a subsidiary of J. Sainsbury plc., including Chief Executive Officer, Chief Operating Officer, and President. Prior to that, he held several senior management positions for Roundy’s Inc., Cardinal Health, and the Jewel Companies.

      Robert F. Moran was appointed President and Chief Operating Officer in December 2001. He joined PETsMART as President of North American Stores in July 1999. From 1998 to 1999, he was President of

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      Scott A. Crozier joined PETsMART as Senior Vice President and General Counsel in June 1999, and was appointed Secretary in June 2000. From 1998 to 1999, Mr. Crozier was Chairman and Chief Executive Officer of Westpac Consulting, L.L.C., a real estate services company. From 1987 to 1998, Mr. Crozier served as Vice President and General Counsel for Phelps Dodge Corporation, a global mining and manufacturing company. Prior to that, he was Counsel for Talley Industries, Inc., and served as an enforcement attorney with the Securities Division of the Arizona Corporation Commission and during that time, was also appointed as Special Assistant Attorney General with the Arizona Attorney General’s Office.

      Barbara A. Fitzgerald joined PETsMART as Senior Vice President of Store Operations in September 2000. Prior to joining PETsMART, during 2000, Ms. Fitzgerald was President of Harmon AutoGlass, a leading provider of auto glass replacement and repair. From 1997 to 2000, Ms. Fitzgerald served in various positions at Toys ‘R’ Us, Inc., including, Vice President, General Manager of New York/ New Jersey and Vice President of People Development. Prior to that, Ms. Fitzgerald spent 24 years with Sears, Roebuck and Company in various capacities, including Vice President and General Manager of Sears Hardware Stores.

      Kenneth T. Hall was appointed Senior Vice President and Chief Marketing Officer in January 2003. He joined PETsMART as Vice President, Strategic Planning and Customer Relationships in October 2000. From 1999 to 2000, Mr. Hall worked as a consultant for Bain & Company, Inc., a global management consulting firm. From 1998 to 1999, he attended Harvard University Graduate School of Business Administration. From 1992 to 1997, Mr. Hall held various operational and financial positions at EXXON Company, U.S.A.

      David L. King joined PETsMART as Senior Vice President and Chief Information Officer in March 2000. From 1998 to 2000, Mr. King held various positions at JDA Software, Inc., a software and consulting provider for the retail industry, including Director of Consulting and Director of Sales. From 1994 to 1997, Mr. King served as Director of Systems and Logistics at Salinas y Rocha, in Mexico City. Prior to that, Mr. King held positions at Datamerica Corporation, Tymshare, Inc., and Boeing Computer Services, Inc. He was also the President and owner of two software and information system consulting firms, KingTec International, Inc., and D.L. King & Associates, Inc.

      Timothy E. Kullman joined PETsMART as Senior Vice President and Chief Financial Officer in July 2002. From 2001 to 2002, Mr. Kullman was the Executive Vice President and Chief Financial Officer for Hagemeyer North America Holdings, Inc., part of a global distribution company based in the Netherlands. From 1997 to 2001, Mr. Kullman served as Senior Vice President and Chief Financial Officer of Genuardi’s Family Markets, Inc., a regional grocery retailer. From 1994 to 1997, Mr. Kullman served as Senior Vice President, Chief Financial Officer, Treasurer and Secretary for Delchamps, Inc., a grocery retailer in the southeastern United States. Prior to that, he held various positions with Farm Fresh, Inc., Blue Cross Blue Shield of Michigan, and Deloitte Haskins & Sells, the predecessor to Deloitte & Touche LLP.

      David K. Lenhardt joined PETsMART as Senior Vice President of Services, Strategic Planning and Business Development in October 2000. From 1996 to 2000, Mr. Lenhardt was a manager with Bain & Company, Inc., where he led consulting teams for retail, technology, and e-commerce clients. Prior to that, he worked in the corporate finance and Latin American groups of Merrill Lynch & Co.’s investment banking division.

      Mark D. Mumford was appointed Vice President, Controller and Chief Accounting Officer in March 2003. He joined PETsMART in August 2001 as Vice President of Finance. From 2000 to 2001, he was a Director in the Financial Advisory Services group at PriceWaterhouse LLP, the predecessor of PricewaterhouseCoopers LLP. From 1990 to 2000, Mr. Mumford held various positions at MicroAge, Inc., including Senior Vice President of Operations, Vice President of Finance, Controller, and Chief Financial Officer and Chief Information Officer of Pinacor, Inc., a wholly owned subsidiary of MicroAge, Inc. In April 2000, MicroAge, Inc. filed for protection under Chapter 11 of the United States Bankruptcy Code. He started his career in public accounting where he worked for Deloitte & Touche LLP.

      David A. Quinn was appointed Senior Vice President of Distribution in January 2002. Mr. Quinn joined PETsMART as Vice President of Distribution in September 1999. From 1990 to 1999, he was Director of Distribution and Traffic for the Waccamaw Corporation/ Home Place. Prior to that, Mr. Quinn was Divisional Director of Distribution for Lazarus Department Stores.

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      Francesca M. Spinelli, joined PETsMART as Senior Vice President, People, in September 2003. From 1998 to 2003, she was with Radio Shack Corporation, where she served as Senior Vice President of People. Previously, Ms. Spinelli was with Wal-Mart Stores, Inc., from 1993 to 1998, where she held the positions of Corporate Vice President, Organizational Development and Vice President, Human Resources — McLane Company, Inc., a former division of Wal-Mart. Prior to 1993, Ms. Spinelli has held human resources positions with Dillaashwa, Hawthorn and Company, P.C., and APS, Inc. In addition, Ms. Spinelli serves on the board of directors of Advance Auto Parts, Inc.

      Anthony N. Truesdale was appointed Senior Vice President of Merchandising in June 2000. Mr. Truesdale joined PETsMART as Vice President of Hardgoods Merchandising in January 1999. He took on the import business for PETsMART in August 1999, and in October 1999, he was promoted to Senior Vice President of Merchandising for Hardgoods and Specialty. In April 2000, he was promoted to Senior Vice President Merchandising and Logistics. From 1997 to 1999, he served as Senior Manager in Produce for J. Sainsbury, plc., in the United Kingdom. Prior to that, Mr. Truesdale spent 18 years in various operating and merchandising functions at Shaws Supermarkets, Inc., a subsidiary of J. Sainsbury plc., in New England before taking the United Kingdom assignment.

      Our stores are generally located in sites co-anchored by strong destination superstores and typically are in or near major regional shopping centers. The following table summarizes the locations of the stores by country and state at February 1, 2004:

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      We lease substantially all of our stores, retail distribution centers, corporate offices, and certain equipment under non-cancellable operating leases. The terms of the store leases, described below, generally range from 10 to 25 years and typically allow us to renew for three to five additional five-year terms. Store leases, excluding renewal options, expire at various dates through 2021. Certain leases require payment of property taxes, utilities, common area maintenance, and insurance and, if annual sales at certain stores exceed specified amounts, provide for additional rent. We have paid minimal additional rent, which approximated less than $0.2 million in 2003 and less than $0.1 million in 2002 and 2001.

      Our corporate offices cover approximately 186,000 square feet and the lease for this space expires in 2010. In January 2004, we signed a five-year lease for an additional 33,000 square feet in another location to meet our expanding corporate needs. Our distribution centers and respective lease expirations are as follows:

      We also own and operate an internet fulfillment, catalog fulfillment, and equine distribution center in Brockport, New York, which covers approximately 392,000 square feet.

Structured Lease Facilities

      We previously entered into lease agreements for certain stores as part of a structured lease financing. The structured lease financing facilities provided a special purpose entity, not affiliated with us, with the necessary financing to complete the acquisition and construction of new stores. Once construction was completed, another special purpose entity, also not affiliated with us, leased the completed stores to us for a four-year term. After the four-year term expired, we were required to pay the balance of the financing, provide for the sale of the properties to

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      In April 2003, we made the decision to purchase the two land parcels, and in June 2003, the seven stores under the structured leasing facility were sold to a third party by the special purpose entity lessor. We immediately entered into lease agreements for the seven stores with the third party buyer. Based on the lease terms, the lease agreements for six of the seven buildings resulted in capital lease treatment under SFAS No. 13, “Accounting for Leases.” As a result, we recognized capital lease assets and related obligations of approximately $10.7 million upon execution of the lease agreements. One of the buildings and the related land for all seven stores are classified as operating leases. These transactions have eliminated any arrangements between us and special purpose entities.

      We are involved in the defense of various legal proceedings that we do not believe are material to our business.

      No matters were submitted to a vote of our security holders during the fourth quarter of the fiscal year ended February 1, 2004.

PART II

      Price Range of Common Stock and Dividend Policy. Our common stock is traded on the NASDAQ National Market under the symbol PETM. The following table indicates the intra-day quarterly high and low price per share of our common stock. These prices represent quotations among dealers without adjustments for retail mark-ups, markdowns, or commissions, and may not represent actual transactions.

      Dividends. On June 23, 2003, our Board of Directors declared a quarterly cash dividend of $0.02 per share, which was paid November 21, 2003, to stockholders of record on October 31, 2003. On December 16, 2003, the Board of Directors declared a quarterly cash dividend of $0.02 per share payable on February 20, 2004, to stockholders of record on January 30, 2004. On March 23, 2004, the Board of Directors declared a quarterly cash dividend of $0.03 per share payable on May 21, 2004, to stockholders of record on April 30, 2004. We believe our ability to generate cash allows us to invest in the growth of the business and, at the same time, distribute a quarterly dividend. Our credit facility permits us to pay dividends, so long as we are not in default and the payment of dividends would not result in default. During 2003, we were not in default of our credit facility, which permitted us to pay dividends.

      Holders. On March 29, 2004, there were 5,648 holders of record of our common stock.

      Equity Compensation Plan Information. Information regarding our equity compensation plans will be included in our proxy statement with respect to our Annual Meeting of Stockholders to be held on June 10, 2004, under the caption “Equity Compensation Plans” and is incorporated by reference in this Annual Report on Form 10-K.

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      Stock Purchase Program. The following table shows for each period in the thirteen weeks ended February 1, 2004, purchases of our common stock and the available funds to purchase additional common stock during fiscal 2003:

(1)	In April 2000, the Board of Directors approved a plan to purchase our common stock (“Purchase Program”). In March 2003, the Board of Directors extended the term of the purchase of our common stock for an additional three years through March 2006, and increased the authorized amount of annual purchases to $35.0 million. As of February 1, 2004, $0.023 million remained as available funds to purchase additional common stock under the Purchase Program for fiscal 2003.
(2)	The remaining amount expired March 31, 2004. On April 1, 2004, $35.0 million will be available to purchase common stock under the purchase program for one year.

      The information required by this Item is attached at Appendix A.

      Except for the historical information contained herein, the following discussion contains forward-looking statements that involve risks and uncertainties. Our actual results could materially differ from those discussed here. Factors that could cause or contribute to such differences include, but are not limited to, those discussed in this section, as well as in the sections entitled Compensation, Distribution, Information Systems, Government Regulation, and Business Risks included in Item 1 Part I of this Annual Report on Form 10-K.

Overview

      Based on our 2003 sales of $3.0 billion, we are the leading provider of products, services, and solutions for the lifetime needs of pets in North America. As of February 1, 2004, we operated 643 retail stores in North America, typically ranging in size from 19,000 to 27,000 square feet. We also reach customers through our direct marketing channels, including PETsMART.com, the internet’s most popular pet e-commerce site, a separate web-site dedicated to equine products, and two major branded catalogs.

      We complement our extensive product assortment with a wide selection of value-added pet services, including grooming and pet training. Virtually all our stores offer complete pet training services and feature pet styling salons that provide high quality grooming services. In addition, through our strategic relationship with Banfield, The Pet Hospital, full-service veterinary care is available in approximately 350 of our stores.

      During 2003, we opened 60 net new stores, and remodeled the final group of approximately 145 stores under a new store format. The new store format eliminates most of the high-steel shelving, organizes consumable and hard good products by pet species, and also places a stronger visual emphasis on in-store services like pet training, grooming, adoptions, and veterinary care. We continue to invest in training for our approximately 26,500 associates as part of our on-going cultural shift with an emphasis on customer service and providing pet solutions. In 2004, we expect to open approximately 90 new stores, net of store closures.

Critical Accounting Policies and Estimates

      The discussion and analysis of our financial condition and results of operations are based on our consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States of America. The preparation of these financial statements requires us to make estimates and

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Inventory Shrinkage Reserves

      Our stores perform physical inventories once a year, and in between the physical inventories, the stores perform cycle counts on certain inventory items. Our forward distribution centers and distribution centers perform cycle counts encompassing all inventory items every quarter. Therefore, as of a reporting period, there will be stores with certain inventory items that have not been counted. Due to the holiday season, the majority of the stores do not perform physical inventories during the last quarter of the fiscal year, but continue to perform cycle counts on certain inventory items. Therefore, as of each reporting period presented, we estimate the inventory shrinkage reserve for un-inventoried sales based on a two-year historical trend analysis by store. As of February 1, 2004, and February 2, 2003, we have reserved approximately $10.1 million and $10.2 million, respectively, for inventory shrinkage.

Reserve for Closed Stores

      We continuously evaluate the performance of our retail stores and periodically close those that are under-performing. We establish reserves for future rental payments on closed stores and terminated subleases in the period the store is closed, in accordance with Financial Accounting Standards Board, or FASB, Statement of Financial Accounting Standards, or SFAS, No. 146, “Accounting for Costs Associated with Exit or Disposal Activities.” These costs are classified in general and administrative expenses. We calculate the costs for future rental payments associated with closed stores using the net present value method, at a credit-adjusted risk-free interest rate, over the remaining life of the lease, net of expected sublease income. Judgment is used to estimate the underlying real estate market related to the expected sublease income and timing of the sublease start date, and we can make no assurances that additional charges to these stores will not be required based on the changing real estate environment.

      As of February 1, 2004, and February 2, 2003, we had, respectively, 19 and 18 stores included in our closed store reserves, of which 12 and nine were under sublease agreements. We have assumed that as of February 1, 2004, five additional stores will have sublease income in future periods, which represents a $13.7 million reduction to the reserve. If these sublease assumptions were extended by a year, the reserve would increase by approximately $1.3 million. We closed seven stores in fiscal 2003, of which one store closed as scheduled due to lease expiration, compared to four stores in fiscal 2002. As of February 1, 2004, and February 2, 2003, the total remaining discounted gross rents for such closed stores was $55.7 million and $46.5 million, respectively, which was reduced by expected sublease income of $41.0 million and $37.2 million, respectively, for a net balance of approximately $14.7 million and $9.3 million, respectively, for closed store reserves.

Insurance Liabilities and Reserves

      We maintain standard property and casualty insurance on all our properties and leasehold interests, product liability insurance that covers products and the sale of live pets, self-insured health plans, and worker compensation insurance. Property insurance covers approximately $948.7 million in buildings and contents, including furniture and fixtures, leasehold improvements, and inventory. Under our casualty and workers compensation insurance policies through January 31, 2004, we retain the initial risk of loss of $0.25 million for each policy per occurrence. Effective February 1, 2004, we engaged a new insurance provider. Under our casualty and workers compensation insurance policies with the new provider, we retain an initial risk of loss of $0.5 million for each policy per occurrence on or subsequent to February 1, 2004. We establish reserves for losses based on independent actuarial estimates of the amount of loss inherent in that period’s claims, including losses for which claims have been incurred but not reported. Loss estimates rely on actuarial observations of ultimate loss experience for similar historical events, and changes in such assumptions could result in an adjustment to the reserves. As of February 1, 2004, and February 2, 2003, we had approximately $27.9 million and $26.5 million, respectively, in reserves related to casualty, self-insured health plans and workers’ compensation insurance policies.

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Income Taxes

      We establish deferred income tax assets and liabilities for temporary differences between the financial reporting bases and the income tax bases of our assets and liabilities at enacted tax rates expected to be in effect when such assets or liabilities are realized or settled. We record a valuation allowance on the deferred income tax assets to reduce the total to an amount management believes is more likely than not to be realized. Valuation allowances at February 1, 2004, and February 2, 2003, were principally to offset certain deferred income tax assets for operating and capital loss carryforwards.

Results of Operations

      The following table presents the percent to net sales of certain items included in our consolidated statements of operations:

(1)

We adopted SFAS No. 145, “Rescission of FASB Statements No. 4, 44, and 64, Amendment of FASB Statement No. 13, and Technical Corrections as of April 2002,” that among other things, rescinded SFAS No. 4, “Reporting Gains and Losses from Extinguishment of Debt” as of August 4, 2002, and as a result, reclassified the gain on early extinguishment of debt of $1.2 million for 2001 as a reduction to general and administrative expenses. We also reclassified the related income tax expense of $0.5 million for 2001 to income tax expense.

Fiscal 2003 Compared to Fiscal 2002

      Net sales increased $300.9 million, or 11.2%, to $2,996.1 million for 2003, from 2002 sales of $2,695.2 million. Store sales increased by $310.6 million as a result of 60 additional net new stores and a 7.0% increase in comparable store sales. Included in store sale, services sales increased by 25.4%, or $39.2 million. The increase in services revenue, which includes grooming, training, and PETsHOTEL operations, was due primarily to higher volume. The increases were partially offset by a decrease in direct marketing channel sales of $9.7 million. As of February 1, 2004, we operated 643 stores, compared with 583 stores as of February 2, 2003.

      Gross profit increased as a percentage of net sales to 30.4% for 2003, from 29.2% for 2002. The increase primarily reflected lower product cost of goods sold and increased sales of higher margin products during 2003, compared with 2002. We also continued to leverage expenses in 2003 through lower inventory shrinkage and occupancy costs as a percentage of sales, compared with 2002.

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      Operating expenses decreased slightly as a percentage of net sales to 18.4% for 2003, from 18.5% for 2002. As a percentage of sales, reductions in equipment rent and operating expenses in the direct marketing channels drove the decrease for 2003, compared with 2002.

      General and administrative expenses decreased as a percentage of net sales to 3.8% for 2003, from 4.3% for 2002. In 2002, we recorded $11.4 million related to litigation settlement and costs, which represented 0.4% of sales. In 2003, we leveraged payroll and benefits costs as well as decreased our bonus expenses compared to 2002. This reduction was partially offset by higher expenses associated with closed stores and the payment of a residual value guarantee on two land parcels. We closed seven stores in fiscal 2003, compared to four stores in fiscal 2002. The higher expense in 2003 was driven by a timing difference due to the application of SFAS 146, “Accounting for Costs Associated with Exit or Disposal Activities.” The plan to close two of the four stores in 2002, and the related expense recognition, took place at the end of fiscal 2001. In 2002, we adopted SFAS 146, which requires us to record closed store expense in the period that the store is actually closed.

      Interest expense decreased to $19.5 million for 2003, from $20.8 million for 2002. The decrease was primarily due to the retirement and conversion of our 6 3/4% Subordinated Convertible Notes, or the Notes, in the first quarter of 2002. For 2003, interest expense also included lower capital lease interest due to the expiration of certain capital lease obligations.

      For 2003, the $88.3 million income tax expense represents an effective rate of 38.8%. For 2002, the $65.0 million income tax expense represents an effective rate of 42.2%. The reduction in the effective tax rate from 2002 to 2003 is primarily due to certain non-deductible losses recognized in 2002 associated with the settlement of litigation.

Fiscal 2002 Compared to Fiscal 2001

      Net sales increased $194.2 million, or 7.8%, to $2,695.2 million for 2002, from 2001 sales of $2,501.0 million. Store sales increased by $240.9 million as a result of 23 additional net stores and a 9.6% increase in comparable store sales. Fiscal 2001 had 53 weeks compared with 52 weeks in fiscal 2002. Services sales, which are included in store sales growth, increased by 29.4%, or $35.1 million. The increases were partially offset by a decrease in direct marketing channel sales of $46.7 million. As of February 2, 2003, we operated 583 stores, compared with 560 stores as of February 3, 2002. In 2002, we opened 25 new stores, relocated two stores and closed four stores. The increase in services revenue, which includes grooming, training and our PETsHOTEL operations, was due primarily to increased traffic. The decrease in revenue from direct marketing channels was from lower pet catalog sales, due to a decision to reduce circulation and advertising in the first half of 2002, and lower e-commerce sales. Also, in the fourth quarter of 2001, we sold an ancillary equine catalog to a third party and closed five small neighborhood PetWise retail stores located in upstate New York, which had been part of the direct marketing channels business in 2001.

      Gross profit increased as a percentage of net sales to 29.2% for 2002, from 26.9% for 2001. The increase primarily reflected lower product cost of goods sold and increased sales of higher margin products during 2002, compared with 2001. Although we increased our direct marketing gross profit margins due to lower distribution costs, the reduction in the direct marketing sales volumes caused a slight reduction in gross profit. We also continued to leverage expenses in 2002 through lower inventory shrinkage and occupancy costs as a percentage of sales, compared with 2001. The lower distribution costs for our direct marketing channels were primarily a result of the benefits obtained from their integration in the first half of 2002.

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      Operating expenses decreased as a percentage of net sales to 18.5% for 2002, from 19.3% for 2001. As a percentage of sales, reductions in equipment rent and advertising expense drove the decrease for 2002, compared with 2001. In 2002, we shifted our focus to using available cash to purchase new equipment and equipment expiring under lease agreements rather than entering into new equipment lease contracts. The result of this shift in focus is higher depreciation expense, which partially offset the rent expense reduction. In addition, reductions of operating expenses in the direct marketing channels contributed to the decrease due primarily to the benefits obtained from their integration in the first half of 2002. Advertising expenses decreased due primarily to reductions in store and direct marketing channels advertising in the first half of the year, as well as reductions in catalog distribution during 2002, compared with 2001. An increase in store incentive bonus expenses as a result of our performance in 2002 partially offset the improvements for 2002, compared with 2001.

      General and administrative expenses decreased as a percentage of net sales to 4.3% for 2002, from 4.8% for 2001. In 2002, we recorded $11.4 million related to litigation settlement and costs, which represented 0.4% of sales. In 2001, we recorded $6.9 million for impairment charges, $3.7 million in charges related to the reorganization of subsidiaries, $13.5 million for store closures, $5.0 million related to litigation costs, and $0.7 million for other asset write downs. We also recorded cash proceeds of $17.0 million associated with a vendor resolution, totaling net charges of $12.8 million. These charges represented 0.5% of sales. In 2002, the reductions in our direct marketing channels, due primarily to the benefits obtained from their integration in the first half of 2002, as well as credits received through a resolution for vendor services, were partially offset by higher bonus accruals related to our performance for 2002, and higher costs associated with employee benefits and insurance.

      Interest expense decreased to $20.8 million for 2002, from $27.4 million for 2001. The decrease was primarily due to the retirement and conversion of the Notes, in the first quarter of 2002. For 2001, interest expense also included higher bank fees due to the expensing of unamortized fees when we entered into a new credit agreement in April 2001. The decrease was partially offset by higher interest as a result of additional capital leases entered into in 2002 and 2001.

      In January 2002, we acquired all the remaining shares held by PETsMART.com minority stockholders for approximately $9.5 million.

      For 2002, the $65.0 million income tax expense represents an effective rate of 42.2%. For 2001, the $8.0 million income tax expense included a $10.3 million tax benefit associated with the June 2001 increase in ownership of PETsMART.com and a tax expense of $18.3 million for 2001 results, or an effective rate of 40.4%.

Liquidity and Capital Resources

      Cash provided by operations increased $23.6 million to $246.4 million in 2003, compared with $222.8 million in 2002. The increase was driven by higher net income and depreciation and amortization, and was partially offset by decreases in changes in assets and liabilities.

      Merchandise accounts payable leveraging (the percentage of merchandise inventory financed by vendor credit terms, i.e., accounts payable divided by merchandise inventory), increased to 41.5% as of February 1, 2004, compared with 39.7% as of February 2, 2003. Inventory balances were $309.1 million as of February 1, 2004, and $257.1 million as of February 2, 2003. Average retail store inventory, which represents total ending inventory divided by the open stores at the end of the period, increased to approximately $0.48 million per store as of February 1, 2004, compared with approximately $0.44 million per store as of February 2, 2003. Increases over the prior year reflect improved in-stocks at the end of 2003, the increase in the number of store openings in the first quarter of 2004 and the inventory needed to stock them, and the continued increase in sales in existing stores.

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      Our primary long-term capital requirements consist of opening new stores, reformatting existing stores, and expenditures associated with the equipment and computer software in support of our system initiatives. For 2003, we incurred $172.2 million in capital expenditures, compared with $163.7 million for 2002. The increase in spending was primarily due to new store growth, completion of the store reformatting initiatives, purchase of a corporate aircraft, and equipment and computer software in support of our systems initiatives.

      In January 2002, we acquired all the remaining shares held by PETsMART.com minority stockholders for approximately $9.5 million, which was paid during 2002. In June 2001, we purchased 1,020,789 shares of PETsMART.com’s convertible voting preferred stock from minority shareholders for approximately $0.7 million.

      Net cash used in financing activities for 2003 was $0.5 million, which is comprised mainly of $36.0 million in proceeds from the issuance of common stock as a result of stock option exercises and the employee stock purchase program, offset by the purchase of Common Stock of $35.0 million. In addition, dividends paid to stockholders approximated $2.9 million in 2003. Net cash provided by financing activities for 2002 was $66.4 million.

      In April 2000, our Board of Directors approved the purchase of up to $25.0 million of common stock or Notes annually for each of the next three years. In 2001, we used $6.4 million to purchase our Notes with a face value of $7.8 million. In February and March 2002, the remaining balance of $173.5 million of Notes was called for redemption, resulting in the repurchase of Notes for approximately $0.3 million in cash and the conversion of the remainder into approximately 19,800,000 shares of common stock at a conversion price of $8.75 per share.

      In March 2003, the Board of Directors extended the term of the purchase of our common stock for an additional three years through March 2006, and increased the authorized amount of annual purchases to $35.0 million. Our policy on the purchase of our common stock is to make market purchases when the price is advantageous and as cash flow allows, maintaining appropriate liquidity. During 2003, we purchased approximately 1,406,000 shares of our common stock for $35.0 million, at an average price of $24.87 per share.

      On June 23, 2003, the Board of Directors declared a quarterly cash dividend of $0.02 per share that was paid November 21, 2003, to stockholders of record on October 31, 2003. On December 16, 2003, the Board of Directors declared a quarterly cash dividend of $0.02 per share payable on February 20, 2004, to stockholders of record on January 30, 2004. We believe our ability to generate cash allows us to invest in the growth of the business and, at the same time, distribute a quarterly dividend. In 2003, approximately $2.9 million were paid to stockholders.

      On March 23, 2004, the Board of Directors declared a quarterly cash dividend of $0.03 per share payable on May 21, 2004, to stockholders of record on April 30, 2004.

      In July 2002, we filed a registration statement on Form S-3 for a public offering of 14,500,000 shares of our common stock, plus an over-allotment option of 2,175,000 shares. Of these shares, 13,182,584 were offered by entities affiliated with Carrefour SA, and we offered 1,317,416 shares, plus the shares in the over-allotment option.

      On August 5, 2002, we completed the sale of the 1,317,416 shares of common stock for $13.40 per share, resulting in proceeds, net of underwriting fees, of approximately $16.9 million. On August 12, 2002, the underwriters exercised the over-allotment option and purchased 2,175,000 additional shares for $13.40 per share, resulting in proceeds, net of underwriting fees, of approximately $27.8 million. We incurred costs associated with the offering of approximately $0.8 million.

      All our stores are leased facilities. We opened 60 net new stores, and reformatted 145 stores in 2003. Each new store requires capital expenditures of approximately $0.9 million for fixtures, equipment and leasehold improvements, approximately $0.3 million for inventory, and approximately $0.1 million for preopening costs. In the first year, we expect a new store to generate approximately $3.0 million in sales. We expect new stores to generate comparable store sales growth in the range of 19% to 21% in year two, 11% to 13% in year three, 7% to 8% in year four, and 5% to 6% in year five. To convert a store to our new store format costs approximately $0.2 million per store. Based on our current plan for approximately 90 net new stores during 2004, as well as our planned investment in the

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      We believe our existing cash and cash equivalents, together with cash flows from operations, borrowing capacity under our bank credit facility and available lease financing, will provide adequate funds for our foreseeable working capital needs, planned capital expenditures and debt service obligations. Our ability to fund our operations, make planned capital expenditures, scheduled debt payments, and refinance indebtedness, depends on our future operating performance and cash flow, which are subject to prevailing economic conditions and to financial, business and other factors, some of which are beyond our control.

      Any future increases in net sales and net income will depend on the opening of additional stores and the improved performance of existing stores. In view of the increasing maturity of our store base (an average age of approximately six years as of February 1, 2004), as well as the planned opening of additional stores in existing markets, which may diminish sales of existing stores, we anticipate that comparable store sales increases may be lower in future periods. As a result of our expansion plans, we anticipate the timing of new store openings, related preopening costs, and the amount of revenue contributed by new and existing stores may cause our quarterly results of operations to fluctuate. In addition, because new stores tend to experience higher payroll, advertising, and other store level expenses as a percentage of sales than mature stores, the impact of new store openings will also contribute to lower store operating margins until they become established. We charge preopening costs associated with each new location to expense as the costs are incurred.

      The following table summarizes our contractual obligations, net of estimated sublease income, at February 1, 2004, and the effect that such obligations are expected to have on our liquidity and cash flows in future periods (in thousands):

(1)	At February 1, 2004, we had no long-term debt or purchase obligations.
(2)	Includes $172.2 million in interest.

      The operating lease payment schedule above is shown net of estimated sublease income. Sublease income for operating and capital leases is as follows (in thousands):

      We issue letters of credit for guarantees provided for insurance programs, capital leases and utilities. As of February 1, 2004, $22.7 million was outstanding under our letters of credit.

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      We previously entered into lease agreements for certain stores as part of a structured lease financing. The structured lease financing facilities provided a special purpose entity, not affiliated with us, with the necessary financing to complete the acquisition and construction of new stores. Once construction was completed, another special purpose entity, also not affiliated with us, leased the completed stores to us for a four-year term. After the four-year term expired, we were required to pay the balance of the financing, provide for the sale of the properties to a third party, or pay a guaranteed residual amount. The special purpose entity was created specifically to hold the properties, which consisted of two land parcels and seven stores. It engaged in no other business activity.

      In April 2003, we made the decision to purchase the two land parcels, and based on appraisals, we recorded a $1.7 million loss in the consolidated financial statements for 2003. During 2003, we completed this transaction and no further loss was recorded in the consolidated financial statements. In June 2003, the seven stores under the structured leasing facility were sold to a third party by the special purpose entity lessor. The buyer of the properties paid all principal amounts owing on the financing, and we paid all accrued interest of approximately $2.2 million. We recorded no material gain or loss in this transaction. We immediately entered into lease agreements for the seven stores with the third party buyer. Based on the lease terms, the lease agreements for six of the seven buildings resulted in capital lease treatment under SFAS No. 13, “Accounting for Leases.” As a result, we recognized capital lease assets and related obligations of approximately $10.7 million upon execution of the lease agreements. One of the buildings and the related land for all seven stores are classified as operating leases. These transactions have eliminated any arrangements between special purpose entities and us.

      We have an investment in MMI Holdings, Inc., or MMIH, a provider of veterinary and other pet-related services. MMIH, through a wholly owned subsidiary, Medical Management International, Inc., or MMI, operates full-service veterinary hospitals and wellness hospitals inside over half our stores, under the name Banfield, The Pet Hospital. Philip L. Francis, our Chairman and Chief Executive Officer, and Robert F. Moran, our President and Chief Operating Officer, are members of the board of directors of MMIH. Our investment consists of common and convertible preferred stock. As of February 1, 2004, we owned approximately 15% of the voting stock, and approximately 32% of the combined voting and non-voting stock of MMIH. We charge MMI licensing fees for the space used by the veterinary hospitals, and we treat this income as a reduction of the retail stores’ occupancy costs. We record occupancy costs as a component of cost of sales in our consolidated financial statements. Licensing fees are determined by fixed costs per square foot, adjusted for the number of days the hospitals are open and sales volumes achieved. We recognized licensing fees of approximately $10.5 million, $8.3 million, and $6.7 million during 2003, 2002, and 2001 respectively. Licensing fees receivable from MMI totaled $4.4 million and $2.9 million at February 1, 2004, and February 2, 2003, respectively, and were included in receivables in the accompanying consolidated balance sheets.

      At our option, on November 21, 2003, we amended our credit facility to reduce the available commitment to $125.0 million, extend the maturity by two years to April 30, 2008, and amended certain covenants. The credit facility permits us to pay dividends, so long as we are not in default or the payment of dividends would not result in default. The credit facility is secured by substantially all our personal property assets and certain real property. We pay a fee to the lenders each quarter at an annual rate of 0.25% of the unused amount of the credit facility. As of February 1, 2004, we had no borrowings outstanding under the credit facility; however, we issue letters of credit for guarantees provided for insurance programs, capital lease agreements, and utilities.

      Our business is subject to some seasonal fluctuations and we typically realize a higher portion of our net sales and operating profits during the fourth quarter. As a result of this seasonality, we believe that quarter-to-quarter comparisons of our operating results are not necessarily meaningful and that these comparisons cannot be relied upon as indicators of future performance. In addition, sales of certain products and services designed to address pet health needs are seasonal. Because our stores typically draw customers from a large trade area, sales may also be impacted by adverse weather or travel conditions, which are more prevalent during certain seasons of the year.

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      Our results of operations and financial position are presented based upon historical cost. Although we cannot accurately anticipate the effect of inflation on our operations, we do not believe inflation is likely to materially harm our net sales or results of operations.

      The FASB issued FASB Interpretation, or FIN, 46, “Consolidation of Variable Interest Entities,” an interpretation of Accounting Research Bulletin No. 51, “Consolidated Financial Statements,” on January 17, 2003. FIN 46 requires that an entity holding a majority of the “variable interest” of a “variable interest entity” must consolidate the operations of that variable interest entity of which it is the primary beneficiary. In 2003, we purchased two properties from the structured lease financing facility, and based on current appraisals, we recorded a $1.7 million loss in the consolidated financial statements. Subsequent to this purchase and also in 2003, the structured lease financing facility was liquidated and the remaining seven stores were leased by the Company. FIN 46 was effective for us on August 4, 2003. With the liquidation of our special purpose entity during 2003, FIN 46 did not have a material impact on our consolidated financial statements.

      In March 2003, the FASB’s Emerging Issues Task Force, or EITF, reached a consensus on Issue 02-16, “Accounting by a Customer (including a Reseller) for Cash Consideration Received from a Vendor.” The transition provisions apply prospectively to arrangements with vendors entered into or modified after December 31, 2002, do not allow for prior period reclassification, and require companies to account for all amounts received from vendors as a reduction of the cost of the products purchased unless certain criteria are met that allow companies to account for vendor funding as a reduction of related selling, general, and administrative expenses. During 2003 and 2002, we recorded approximately $10.9 million and $11.0 million, respectively, for cooperative promotional income. We adopted the provisions of EITF 02-16 for vendor contracts entered into or modified subsequent to December 31, 2002, and the adoption did not have a material impact on the consolidated financial statements.

      In November 2003, the FASB’s Emerging Issues Task Force reached a consensus on Issue 03-10, “Application of Issue No. 02-16 by Resellers to Sales Incentives Offered to Consumers by Manufacturers.” Under EITF 03-10, any cash consideration a company receives from a vendor as part of a sales incentive arrangement must be recorded in the income statement as an offset to cost of sales, and cannot be recorded as revenue, unless the company meets certain criteria. EITF 03-10 is effective for new arrangements, including modifications to existing arrangements, entered into fiscal periods beginning after November 25, 2003. We are currently assessing the impact, if any, regarding the adoption of EITF 03-10.

      Consistent with Section 10A(i)(2) of the Securities Exchange Act of 1934, as added by Section 202 of the Sarbanes-Oxley Act of 2002, PETsMART is responsible for listing the non-audit services approved in the fourth quarter of 2003 by the PETsMART Audit Committee to be performed by Deloitte & Touche LLP, our independent auditor. Non-audit services are defined in the law as services other than those provided in connection with an audit or a review of the financial statements of PETsMART. The non-audit services approved by the Audit Committee in the fourth quarter ended February 1, 2003 were for information systems audit support services. The service has been approved in accordance with a pre-approval from the Audit Committee or the Committee’s Chairman pursuant to delegated authority by the Committee.

      We are subject to certain market risks arising from transactions in the normal course of our business. Such risk is principally associated with interest rate and foreign exchange fluctuations, as well as changes in our credit standing. In addition, a market risk exists associated with the current fuel price. We are assessing the impact the fuel prices might have on our gross margins, as well as the possibility of increasing retail prices in certain products to minimize the impact on our results of operations and financial position.

Interest Rate Risk

      We use a revolving line of credit and short-term bank borrowings to support seasonal working capital needs and to finance capital requirements of the business. There were no borrowings during 2003. Borrowings under the revolving line of credit bear interest at the bank’s prime rate plus 0% to 0.50% or LIBOR plus 2.00% to 2.50%, at our option.

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Foreign Currency Risk

      Our Canadian subsidiary operates 21 stores and uses the Canadian dollar as the functional currency and the United States dollar as the reporting currency. We have certain exposures to foreign currency risk. However, we believe that such exposure does not present a significant risk due to a relatively limited number of transactions and accounts denominated in foreign currency. Approximately $75.8 million or 2.5% of our revenues for 2003, were denominated in the Canadian dollar. Transaction gains and losses on United States dollar denominated transactions are recorded within general and administrative expenses in the consolidated statements of operations, and were $0.4 million in exchange loss for 2003.

      The information required by this Item is attached as Appendix F.

      Not applicable.

Item 9a.     Controls and Procedures

      Based on their evaluation as of February 1, 2004, our chief executive officer and chief financial officer, have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15(d)-15(e) under the Securities Exchange Act of 1934, as amended) were sufficiently effective to ensure that the information required to be disclosed by us in this Annual Report on Form 10-K was recorded, processed, summarized, and reported within the time periods specified in the Securities and Exchange Commission’s rules and Form 10-K. There were no changes in our internal controls over financial reporting during the fourth quarter ended February 1, 2004, that have materially affected, or are reasonably likely to materially affect, our internal controls over financial reporting.

      A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues, if any, within a company have been detected.

PART III

      The information required by this item with respect to directors is incorporated by reference from the information under the caption “Election of Directors” to be contained in our proxy statement in connection with the solicitation of proxies for our Annual Meeting of Stockholders to be held on June 10, 2004.

      The required information concerning our executive officers is contained in Item 1, Part 1 of this Annual Report on Form 10-K.

      All PETsMART associates must act ethically at all times and in accordance with the policies comprising the PETsMART Code of Business Ethics and Policies. We require full compliance with this policy and all designated associates including our Principal Executive Officer, Principal Financial Officer, Principal Accounting Officer and such other individuals performing similar positions, have signed a certificate acknowledging that they have read, understand, and will continue to comply with the policy. The policy is published and any amendments or waivers thereto will be published in the Corporate Governance section of the PETsMART website located at www.petm.com.

      The information required by this item is incorporated by reference from the information under the captions “Compensation of Executive Officers,” “Stock Option Grants, Exercises and Plans,” and “Employment and Severance Arrangements” to be contained in our proxy statement.

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      The information required by this item is incorporated by reference from the information under the captions “Security Ownership of Certain Beneficial Owners and Management” and “Equity Compensation Plans” to be contained in our proxy statement.

      The information required by this item is incorporated by reference from the information under the caption “Certain Relationships and Related Transactions” to be contained in our proxy statement.

      The information required by this item is incorporated by reference from the information under caption “Fees to Independent Auditors for Fiscal 2003 and 2002” to included in our proxy statement.

PART IV

      (a) The following documents are filed as part of this Annual Report on Form 10-K.

      1. Financial Statements: The financial statements of PETsMART are included as Appendix F of this Annual Report. See Index to Consolidated Financial Statements and Financial Statement Schedule on page F-1.

      2. Financial Statement Schedule: The financial statement schedule required under the related instructions is included as Appendix F of this Annual Report. See index to Consolidated Financial Statements and Financial Statement Schedule on page F-1.

      3. Exhibits: The exhibits which are filed with this Annual Report or which are incorporated herein by reference are set forth in the Exhibit Index on page E-1.

      (b) Reports on Form 8-K.

      PETsMART furnished a current Report on Form 8-K, dated November 20, 2003, on November 20, 2003, reporting under “Item 12. Disclosure of Results of Operations and Financial Condition,” its results for the thirteen weeks ended November 2, 2003.

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SIGNATURES

      Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on April 12, 2004.

	PETSMART, INC.

	By:	/s/ PHILIP L. FRANCIS

	Philip L. Francis
	Chairman of the Board of Directors,
	and Chief Executive Officer

POWER OF ATTORNEY

      KNOW ALL PERSONS BY THESE PRESENTS, that each person whose signature appears below constitutes and appoints Philip L. Francis and Timothy E. Kullman and each of them, as his or her true and lawful attorneys-in-fact and agents, with full power of substitution and resubstitution, for him or her and in his or her name, place, and stead, in any and all capacities, to sign any and all amendments to this Annual Report on Form 10-K and to file the same, with all exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, granting unto said attorneys-in-fact and agents and each of them, full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection therewith as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorneys-in-fact and agents, or any of them, or their or his or her substitute or substitutes, may lawfully do or cause to be done by virtue hereof.

      Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.

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PETsMART, INC.

ANNUAL REPORT ON FORM 10-K

EXHIBIT INDEX

	*	Filed herewith.

	†	Compensation plans or arrangements in which directors or executive officers are eligible to participate.

	(1)	Incorporated by reference to Exhibit 3.3(i) to PETsMART’s Registration Statement on Form S-1 (File No. 33-63912), filed on June 4, 1993, as amended.
	(2)	Incorporated by reference to Exhibit 3.1 to PETsMART’s Current Report on Form 8-K (File No. 0-21888), filed September 10, 1996.
	(3)	Incorporated by reference to Exhibit 99.3 to PETsMART’s Current Report on Form 8-K (File No. 0-21888), filed on August 21, 1997.

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	(4)	Incorporated by reference to Exhibit 3.4 to PETsMART’s Annual Report on Form 10-K for the fiscal year ended February 1, 2004 (File No. 0-21888), filed on April 18, 2003.
	(5)	Incorporated by reference to Exhibit 4.4 to PETsMART’s Registration Statement on Form S-1 (File No. 33-63912), filed on June 4, 1993, as amended.
	(6)	Incorporated by reference to Exhibit 99.2 to PETsMART’s Current Report on Form 8-K (File No. 0-21888), filed on August 21, 1997.
	(7)	Incorporated by reference to Exhibit 10.1 to PETsMART’s Registration Statement on Form S-1 (File No. 33-63912), filed on June 4, 1993, as amended.
	(8)	Incorporated by reference to Exhibit B to PETsMART’s Proxy Statement (File No. 0-21888), filed on May 12, 2004.
	(9)	Incorporated by reference to Exhibit 10.5 to PETsMART’s Registration Statement on Form S-8 (File No. 333-58605), filed on July 7, 1998.

(10)	Incorporated by reference to Exhibit 10.4 to PETsMART’s Annual Report on Form 10-K for the fiscal year ended February 1, 2004 (File No. 0-21888), filed on April 18, 2003.
(11)	Incorporated by reference to Exhibit 99.1 to PETsMART’s Registration Statement on Form S-8 (File No. 333-92160), filed on July 10, 2002.
(12)	Incorporated by reference to Exhibit 99.1 to PETsMART’s Registration Statement on Form S-8 (File No. 333-52417), filed on May 12, 1998.
(13)	Incorporated by reference to Exhibit 10.9 to PETsMART’s Annual Report on Form 10-K for the fiscal year ended February 3, 2002 (File No. 0-21888), filed on April 15, 2002.
(14)	Incorporated by reference to Exhibit 10.11 to PETsMART’s Annual Report on Form 10-K for the fiscal year ended February 1, 2004 (File No. 0-21888), filed on April 18, 2003.
(15)	Incorporated by reference to Exhibit 10.12 to PETsMART’s Annual Report on Form 10-K for the fiscal year ended February 1, 2004 (File No. 0-21888), filed on April 18, 2003.
(16)	Incorporated by reference to Exhibit 10.13 to PETsMART’s Annual Report on Form 10-K for the fiscal year ended February 1, 2004 (File No. 0-21888), filed on April 18, 2003.
(17)	Incorporated by reference to Exhibit 10.11 to PETsMART’s Quarterly Report on Form 10-Q for the thirteen weeks ended August 4, 2002 (File No. 0-21888), filed on September 18, 2002.
(18)	Incorporated by reference to Exhibit 10.14 to PETsMART’s Annual Report on Form 10-K for the fiscal year ended February 1, 2004 (File No. 0-21888), filed on April 18, 2003.
(19)	Incorporated by reference to Exhibit 10.15 to PETsMART’s Annual Report on Form 10-K for the fiscal year ended February 1, 2004 (File No. 0-21888), filed on April 18, 2003.
(20)	The certifications attached as Exhibit 32.1 and Exhibit 32.2 accompany this Annual Report on Form 10-K, are not deemed filed with the Securities and Exchange Commission and are not to be incorporated by reference into any filing of PETsMART, Inc., under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended, whether made before or after the date of this Annual Report on Form 10-K, irrespective of any general incorporation language contained in such filing.

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PETsMART, INC. AND SUBSIDIARIES

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS AND

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INDEPENDENT AUDITORS’ REPORT

Board of Directors and Stockholders

      We have audited the accompanying consolidated balance sheets of PETsMART, Inc. and subsidiaries (the “Company”) as of February 1, 2004 and February 2, 2003, and the related consolidated statements of income, stockholders’ equity, and cash flows for each of the three fiscal years in the period ended February 1, 2004. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.

      We conducted our audits in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

      In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of PETsMART, Inc. and subsidiaries as of February 1, 2004 and February 2, 2003, and the results of their operations and their cash flows for each of the three fiscal years in the period ended February 1, 2004, in conformity with accounting principles generally accepted in the United States of America.

DELOITTE & TOUCHE LLP

Phoenix, Arizona

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PETsMART, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

The accompanying notes are an integral part of these consolidated financial statements.

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PETsMART, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS