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<SEC-DOCUMENT>0000950152-02-002483.txt : 20020415
<SEC-HEADER>0000950152-02-002483.hdr.sgml : 20020415
ACCESSION NUMBER:		0000950152-02-002483
CONFORMED SUBMISSION TYPE:	10-K
PUBLIC DOCUMENT COUNT:		9
CONFORMED PERIOD OF REPORT:	20011231
FILED AS OF DATE:		20020328

FILER:

	COMPANY DATA:	
		COMPANY CONFORMED NAME:			KEYCORP /NEW/
		CENTRAL INDEX KEY:			0000091576
		STANDARD INDUSTRIAL CLASSIFICATION:	NATIONAL COMMERCIAL BANKS [6021]
		IRS NUMBER:				346542451
		STATE OF INCORPORATION:			OH
		FISCAL YEAR END:			1231

	FILING VALUES:
		FORM TYPE:		10-K
		SEC ACT:		1934 Act
		SEC FILE NUMBER:	001-11302
		FILM NUMBER:		02590462

	BUSINESS ADDRESS:	
		STREET 1:		127 PUBLIC SQ
		CITY:			CLEVELAND
		STATE:			OH
		ZIP:			44114-1306
		BUSINESS PHONE:		2166896300

	MAIL ADDRESS:	
		STREET 1:		127 PUBLIC SQ
		CITY:			CLEVELAND
		STATE:			OH
		ZIP:			44114-1306

	FORMER COMPANY:	
		FORMER CONFORMED NAME:	SOCIETY CORP
		DATE OF NAME CHANGE:	19920703
</SEC-HEADER>
<DOCUMENT>
<TYPE>10-K
<SEQUENCE>1
<FILENAME>l92910ae10-k.txt
<DESCRIPTION>KEYCORP   10-K/YEAR ENDING 12-31-2001
<TEXT>
<PAGE>

                UNITED STATES SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                   FORM 10-K

               [X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934
                  FOR THE FISCAL YEAR ENDED DECEMBER 31, 2001

                                       OR

             [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934
             FOR THE TRANSITION PERIOD FROM           TO

                          COMMISSION FILE NUMBER 0-850

                                 [KEYCORP LOGO]
             (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)

                                      OHIO
                          ---------------------------
                        (STATE OR OTHER JURISDICTION OF
                         INCORPORATION OR ORGANIZATION)

                       127 PUBLIC SQUARE, CLEVELAND, OHIO
                    ---------------------------------------
                    (ADDRESS OF PRINCIPAL EXECUTIVE OFFICES)

                                   34-6542451
                    ---------------------------------------
                                (I.R.S. EMPLOYER
                              IDENTIFICATION NO.)

                                   44114-1306
                                ----------------
                                   (ZIP CODE)

                                 (216) 689-6300
                 ----------------------------------------------
              (REGISTRANT'S TELEPHONE NUMBER, INCLUDING AREA CODE)

<Table>
<S>                                               <C>
         Securities registered pursuant                    Securities registered pursuant
          to Section 12(b) of the Act:                      to Section 12(g) of the Act:
          Common Shares, $1 par value
        Rights to Purchase Common Shares                                None
- ------------------------------------------------  ------------------------------------------------
             (TITLE OF EACH CLASS)                                (TITLE OF CLASS)

            New York Stock Exchange
- ------------------------------------------------
  (NAME OF EACH EXCHANGE ON WHICH REGISTERED)
</Table>

Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the Registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days.

                                    Yes [X]
                                     No [ ]

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of Registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K.  [ ]

The aggregate market value of voting stock held by nonaffiliates of the
Registrant was approximately $10,658,486,487 at February 28, 2002. (The
aggregate market value has been computed using the closing market price of the
stock as reported by the New York Stock Exchange on February 28, 2002.)

                               424,979,525 Shares
- --------------------------------------------------------------------------------
     (NUMBER OF KEYCORP COMMON SHARES OUTSTANDING AS OF FEBRUARY 28, 2002)

Certain specifically designated portions of KeyCorp's 2001 Annual Report to
Shareholders are incorporated by reference into Parts I, II and IV of this Form
10-K. Certain specifically designated portions of KeyCorp's definitive Proxy
Statement for its 2002 Annual Meeting of Shareholders are incorporated by
reference into Part III of this Form 10-K.
<PAGE>

                                    KEYCORP

                          2001 FORM 10-K ANNUAL REPORT

                               TABLE OF CONTENTS

<Table>
<Caption>
ITEM                                                                           PAGE
NUMBER                                                                        NUMBER
- ------                                                                        ------
<C>       <S>                                                                 <C>
          PART I
   1      Business....................................................           1
   2      Properties..................................................           8
   3      Legal Proceedings...........................................           8
   4      Submission of Matters to a Vote of Security Holders.........           8

          PART II
   5      Market for Registrant's Common Equity and Related
            Stockholder Matters.......................................           8
   6      Selected Financial Data.....................................           9
   7      Management's Discussion and Analysis of Financial Condition
            and Results of Operations.................................           9
   7A     Quantitative and Qualitative Disclosures about Market
            Risk......................................................           9
   8      Financial Statements and Supplementary Data.................           9
   9      Changes in and Disagreements with Accountants on Accounting
            and Financial Disclosure..................................           9

          PART III
  10      Directors and Executive Officers of the Registrant..........           9
  11      Executive Compensation......................................           9
  12      Security Ownership of Certain Beneficial Owners and
            Management................................................           9
  13      Certain Relationships and Related Transactions..............          10

          PART IV
  14      Exhibits, Financial Statement Schedules, and Reports on Form
            8-K.......................................................          10
          Signatures..................................................          14
          Exhibits....................................................          15
</Table>
<PAGE>

                                     PART I

ITEM 1.  BUSINESS

OVERVIEW

KeyCorp is a legal entity separate and distinct from its banking and other
subsidiaries. Accordingly, the right of KeyCorp, its security holders and its
creditors to participate in any distribution of the assets or earnings of
KeyCorp's banking and other subsidiaries is subject to the prior claims of the
respective creditors of such banking and other subsidiaries, except to the
extent that KeyCorp's claims in its capacity as creditor of such banking and
other subsidiaries may be recognized.

KeyCorp, organized in 1958 under the laws of the state of Ohio, is headquartered
in Cleveland, Ohio. It has elected to be a bank holding company and a financial
holding company under the Bank Holding Company Act of 1956, as amended ("BHCA").
At December 31, 2001, KeyCorp was one of the nation's largest bank-based
financial services companies with consolidated total assets of $80.9 billion.
Its subsidiaries provide a wide range of retail and commercial banking,
commercial leasing, investment management, consumer finance and investment
banking products and services to individual, corporate and institutional clients
through three major lines of business: Key Consumer Banking, Key Corporate
Finance and Key Capital Partners. As of December 31, 2001, these services were
provided across much of the country through subsidiaries operating 911
full-service retail banking branches ("KeyCenters") in 12 states, a telephone
banking call center services group and 2,333 ATMs. Additional information
pertaining to the three business lines referred to above is included in the
"Line of Business Results" section beginning on page 26 and in Note 4 ("Line of
Business Results"), beginning on page 64 of the Financial Review section of
KeyCorp's 2001 Annual Report to Shareholders and is incorporated herein by
reference. KeyCorp and its subsidiaries had 21,230 full-time equivalent
employees as of December 31, 2001.

In addition to the customary banking services of accepting deposits and making
loans, KeyCorp's bank and trust company subsidiaries provide specialized
services, including personal and corporate trust services, personal financial
services, customer access to mutual funds, cash management services, investment
banking and capital markets products, and international banking services.
Through its subsidiary banks, trust company and registered investment adviser
subsidiaries, KeyCorp provides investment management services to individual and
institutional clients, including large corporate and public retirement plans,
foundations and endowments, high-net-worth individuals and Taft-Hartley plans
(i.e., multiemployer trust funds established for providing pension, vacation or
other benefits to employees).

KeyCorp provides other financial services both inside and outside of its primary
banking markets through its nonbank subsidiaries. These services include
accident and health insurance on loans made by subsidiary banks, venture
capital, community development financing, securities underwriting and brokerage
and other financial services. KeyCorp is an equity participant in a joint
venture with Key Merchant Services, LLC, which provides merchant services to
businesses.

The executive offices of KeyCorp are located at 127 Public Square, Cleveland,
Ohio 44114-1306, and its telephone number is (216) 689-6300.

                                        1
<PAGE>

The following financial data is included in the Financial Review section of
KeyCorp's 2001 Annual Report to Shareholders and is incorporated herein by
reference:

<Table>
<Caption>
DESCRIPTION OF FINANCIAL DATA                                  PAGE
- -----------------------------                                  ----
<S>                                                            <C>
Selected Financial Data.....................................    25
Average Balance Sheets, Net Interest Income and
  Yields/Rates..............................................    30
Components of Net Interest Income Changes...................    32
Composition of Loans........................................    39
Maturities and Sensitivity of Certain Loans to Changes in
  Interest Rates............................................    42
Securities Available for Sale...............................    42
Investment Securities.......................................    43
Allocation of the Allowance for Loan Losses.................    44
Summary of Loan Loss Experience.............................    46
Summary of Nonperforming Assets and Past Due Loans..........    47
Maturity Distribution of Time Deposits of $100,000 or
  More......................................................    48
Impaired Loans and Other Nonperforming Assets...............    69
Short-Term Borrowings.......................................    69
</Table>

ACQUISITIONS AND DIVESTITURES

The information presented in Note 3 ("Acquisitions and Divestitures"), beginning
on page 63 of the Financial Review section of KeyCorp's 2001 Annual Report to
Shareholders is incorporated herein by reference.

COMPETITION

The market for banking and related financial services is highly competitive.
KeyCorp and its subsidiaries ("Key") compete with other providers of financial
services, such as other bank holding companies, commercial banks, savings
associations, credit unions, mortgage banking companies, finance companies,
mutual funds, insurance companies, investment management firms, investment
banking firms, broker-dealers and a growing list of other local, regional and
national institutions which offer financial services. Key competes by offering
quality products and innovative services at competitive prices.

In recent years, mergers between financial institutions have led to greater
concentration in the banking industry and placed added competitive pressure on
Key's core banking services. In addition, competition has intensified as a
consequence of the financial modernization laws that were enacted in November
1999 and permit qualifying financial institutions to expand into other
activities. For example, commercial banks are now permitted to have affiliates
that underwrite and deal in securities, underwrite insurance and make merchant
banking investments under certain conditions. See "Interstate Banking and
Branching" and "Financial Modernization Legislation" on page 7.

SUPERVISION AND REGULATION

The following discussion addresses certain of the material elements of the
regulatory framework applicable to bank holding companies and their
subsidiaries, and provides certain specific information regarding Key. The
regulatory framework is intended primarily for the protection of customers and
depositors, the deposit insurance funds of the Federal Deposit Insurance
Corporation ("FDIC") and the banking system as a whole, and generally is not
intended for the protection of security holders.

The following is a brief discussion of selected laws, regulations, and
regulatory agency policies applicable to Key. Such discussion is not intended to
be comprehensive, and is qualified in its entirety by reference to the full text
of such statutes, regulations, and regulatory agency policies. Changes in
applicable laws, regulations, and regulatory agency policies cannot necessarily
be predicted, but may have a material effect on Key's business, financial
condition and results of operation.

                                        2
<PAGE>

General

As a bank holding company, KeyCorp is subject to regulation, supervision and
examination by the Board of Governors of the Federal Reserve System (the
"Federal Reserve Board") under the BHCA. Under the BHCA, bank holding companies
may not, in general, directly or indirectly acquire the ownership or control of
more than 5% of the voting shares, or substantially all of the assets, of any
bank, without the prior approval of the Federal Reserve Board. In addition, bank
holding companies are generally prohibited under the BHCA from engaging in
commercial or industrial activities. KeyCorp's banking subsidiaries are also
subject to extensive regulation, supervision and examination by applicable
Federal banking agencies. KeyCorp operates two full-service, FDIC-insured
national bank subsidiaries, KeyBank National Association ("KeyBank") and Key
Bank USA, National Association ("KeyBank USA"), and one national bank subsidiary
whose activities are limited to those of a fiduciary. All of KeyCorp's national
bank subsidiaries and their subsidiaries are subject to regulation, supervision
and examination by the Office of the Comptroller of the Currency (the "OCC").
Because the deposits in KeyBank and KeyBank USA are insured (up to applicable
limits) by the FDIC, the FDIC also has certain regulatory and supervisory
authority over both banking subsidiaries.

KeyCorp also has other financial services subsidiaries that are subject to
regulation, supervision and examination by the Federal Reserve Board, as well as
other applicable state and Federal regulatory agencies and self-regulatory
organizations. For example, KeyCorp's brokerage and asset management
subsidiaries are subject to supervision and regulation by the Securities and
Exchange Commission (the "SEC"), the National Association of Securities Dealers,
Inc. or the New York Stock Exchange and state securities regulators; KeyCorp's
insurance subsidiaries are subject to regulation by the insurance regulatory
authorities of the various states. Other nonbank subsidiaries of KeyCorp are
subject to other laws and regulations of both the Federal government and the
various states in which they are authorized to do business.

Dividend Restrictions

The principal source of cash flow to KeyCorp, including cash flow to pay
dividends on its common shares and debt service on its indebtedness, is
dividends from its subsidiaries. Various statutory and regulatory provisions
limit the amount of dividends that may be paid by KeyCorp's banking subsidiaries
without regulatory approval. The approval of the OCC is required for the payment
of any dividend by a national bank if the total of all dividends declared by the
board of directors of such bank in any calendar year would exceed the total of:
(i) the bank's net income for the current year plus (ii) the retained net income
(as defined and interpreted by regulation) for the preceding two years, less any
required transfer to surplus or a fund for the retirement of any preferred
stock. In addition, a national bank can pay dividends only to the extent of its
undivided profits. All of KeyCorp's national bank subsidiaries are subject to
these restrictions. Since June 30, 2001, KeyBank USA has had a deficit in its
undivided profits account. Accordingly, its payment of dividends to KeyCorp
requires prior OCC consent. In addition, if, in the opinion of a Federal banking
agency, a depository institution under its jurisdiction is engaged in or is
about to engage in an unsafe or unsound practice (which, depending on the
financial condition of the institution, could include the payment of dividends),
the agency may require, after notice and hearing, that such institution cease
and desist from such practice. The OCC and the FDIC have indicated that paying
dividends that would deplete a depository institution's capital base to an
inadequate level would be an unsafe and unsound practice. Moreover, under the
Federal Deposit Insurance Act (the "FDIA"), an insured depository institution
may not pay any dividend if payment would cause it to become less than
"adequately capitalized." See "Regulatory Capital Standards and Related
Matters -- Prompt Corrective Action." The FDIA also prohibits the payment of any
dividend while the institution is in default in the payment of any assessment
due to the FDIC. Also, the Federal Reserve Board, the OCC and the FDIC have
issued policy statements which provide that FDIC-insured depository institutions
and their holding companies should generally pay dividends only out of their
current operating earnings.

Holding Company Structure

Transactions Involving Banking Subsidiaries. KeyCorp's national bank
subsidiaries (and their operating subsidiaries) are subject to Federal Reserve
Act provisions which impose qualitative standards and quantitative limitations
upon certain transactions with or involving KeyCorp (and its nonbank
subsidiaries which are not
                                        3
<PAGE>

operating subsidiaries of KeyCorp's national banks). Transactions covered by
these provisions, which include loans and other extensions of credit as well as
purchases and sales of assets, must be on arm's length terms, cannot exceed
certain amounts which are determined with reference to the bank's regulatory
capital, and if a loan or other extension of credit, must be secured by
collateral in an amount and quality expressly prescribed by statute. For
example, the aggregate of all such outstanding covered transactions by KeyBank
and KeyBank USA, including their operating subsidiaries, with or involving
KeyCorp and its nonbank subsidiaries which are not operating subsidiaries of
KeyBank and KeyBank USA was limited at December 31, 2001, to approximately $1.8
billion. As a result, these provisions materially restrict the ability of
KeyCorp's national bank subsidiaries and their operating subsidiaries to fund
KeyCorp and its nonbank subsidiaries, which are not operating subsidiaries of
KeyCorp's national banks.

Source of Strength Doctrine. Under Federal Reserve Board policy, a bank holding
company is expected to serve as a source of financial and managerial strength to
each of its subsidiary banks and, under appropriate circumstances, to commit
resources to support each such subsidiary bank. This support may be required by
the Federal Reserve Board at times when KeyCorp may not have the resources to
provide it, or, for other reasons, would not otherwise be inclined to provide
it. Certain loans by a bank holding company to a subsidiary bank are subordinate
in right of payment to deposits in, and certain other indebtedness of, the
subsidiary bank. In addition, the Crime Control Act of 1990 provides that in the
event of a bank holding company's bankruptcy, any commitment by a bank holding
company to a Federal bank regulatory agency to maintain the capital of a
subsidiary bank will be assumed by the bankruptcy trustee and entitled to a
priority of payment.

Depositor Preference. The FDIA provides that, in the event of the "liquidation
or other resolution" of an insured depository institution, the claims of
depositors of such institution (including claims by the FDIC as subrogee of
insured depositors) and certain claims for administrative expenses of the FDIC
as a receiver would be afforded a priority over other general unsecured claims
against such an institution, including Federal funds and letters of credit. If
an insured depository institution fails, insured and uninsured depositors along
with the FDIC will be placed ahead of unsecured, nondeposit creditors, including
a parent holding company, in order of priority of payment.

Liability of Commonly Controlled Institutions. Under the FDIA, an insured
depository institution which is under common control with another insured
depository institution is generally liable for any loss incurred, or reasonably
anticipated to be incurred, by the FDIC in connection with the default of such
commonly controlled institution, or any assistance provided by the FDIC to such
commonly controlled institution which is in danger of default. The term
"default" is defined generally to mean the appointment of a conservator or
receiver and the term "in danger of default" is defined generally as the
existence of certain conditions indicating that a "default" is likely to occur
in the absence of regulatory assistance.

Subprime Lending. In 2001, the Federal banking agencies published expanded
guidance to examiners in connection with their examination of subprime lending
programs. For these purposes, a subprime lending program is one that targets
borrowers with weakened credit histories or having questionable repayment
capacity. The guidance addresses supervisory expectations with respect to risk
management, the allowance for loan and lease losses, regulatory capital,
portfolio and transaction level examination review, analysis, and
classification, cure program documentation, and predatory or abusive lending
practices.

While this guidance principally applies to institutions with subprime lending
programs having an aggregate credit exposure of at least 25% of Tier 1 capital,
Federal banking examiners may apply it to other subprime portfolios, such as
those that are experiencing rapid growth or adverse performance trends, those
that are administered by inexperienced management, and those which possess
inadequate or weak controls. The Federal banking agencies have indicated,
however, that the guidance is neither intended nor considered by the agencies to
be a capital regulation and does not represent a change in policy by the
agencies. Moreover, the agencies have also indicated that examiners would not
unilaterally require additional reserves or capital based upon the guidance, and
that any determination made by an examiner that an institution's reserves or
capital is deficient would be discussed with the institution's management and
each agency's appropriate supervisory office before a final decision is made.
Neither the Federal Reserve Board nor the OCC has advised KeyCorp or any of its
national bank subsidiaries of any such deficiency.

                                        4
<PAGE>

Regulatory Capital Standards and Related Matters

Regulatory Capital. Applicable law and regulation define and prescribe minimum
levels of regulatory capital for bank holding companies and their banking
subsidiaries. Adequacy of regulatory capital is assessed periodically by the
Federal banking agencies in the examination and supervision process, and in the
evaluation of applications in connection with specific transactions and
activities, including acquisitions, expansion of existing activities, and
commencement of new activities.

Bank holding companies are subject to risk-based capital guidelines adopted by
the Federal Reserve Board. These guidelines establish minimum ratios of
qualifying capital to risk-weighted assets. Qualifying capital includes Tier 1
capital and Tier 2 capital. Risk-weighted assets are calculated by assigning
varying risk-weights to broad categories of assets and off-balance-sheet
exposures, based primarily on counterparty credit risk. The required minimum
Tier 1 risk-based capital ratio, calculated by dividing Tier 1 capital by
risk-weighted assets, is currently 4.00%. The required minimum total risk-based
capital ratio is currently 8.00%. It is calculated by dividing the sum of Tier 1
capital and Tier 2 capital not in excess of Tier 1 capital, after deductions for
investments in certain subsidiaries and associated companies and for reciprocal
holdings of capital instruments, by risk-weighted assets.

Tier 1 capital includes common equity, qualifying perpetual preferred equity,
and minority interests in the equity accounts of consolidated subsidiaries less
certain intangible assets (including goodwill) and certain other assets. Tier 2
capital includes qualifying hybrid capital instruments, perpetual debt,
mandatory convertible debt securities, perpetual preferred equity not includable
in Tier 1 capital, and limited amounts of: term subordinated debt, medium-term
preferred equity, certain unrealized holding gains on certain equity securities,
and the allowance for loan and lease losses.

Bank holding companies, such as KeyCorp, whose trading activities exceed
specified levels are required to maintain capital for market risk. Market risk
includes changes in the market value of trading account, foreign exchange, and
commodity positions, whether resulting from broad market movements (such as
changes in the general level of interest rates, equity prices, foreign exchange
rates, or commodity prices) or from position specific factors (such as
idiosyncratic variation, event risk, and default risk). At December 31, 2001,
Key's Tier 1 and total capital to risk-weighted assets ratios were 7.43% and
11.41%, respectively, which include required adjustments for market risk.

In addition to the risk-based standard, bank holding companies are subject to
the Federal Reserve Board's leverage ratio guidelines. These guidelines
establish minimum ratios of Tier 1 capital to total assets. The minimum leverage
ratio, calculated by dividing Tier 1 capital by average total consolidated
assets, is 3.00% for bank holding companies that either have the highest
supervisory rating or have implemented the Federal Reserve Board's risk-based
capital measure for market risk. All other bank holding companies must maintain
a minimum leverage ratio of at least 4.00%. Neither KeyCorp nor any of its
banking subsidiaries has been advised by its primary Federal banking regulator
of any specific leverage ratio applicable to it. At December 31, 2001, Key's
Tier 1 capital leverage ratio was 7.65%.

KeyCorp's national bank subsidiaries are also subject to risk-based and leverage
capital requirements adopted by the OCC which are substantially similar to those
imposed by the Federal Reserve Board on bank holding companies. At December 31,
2001, each of these banking subsidiaries had regulatory capital in excess of all
minimum risk-based and leverage capital requirements.

Besides establishing regulatory minimum ratios of capital to assets for all bank
holding companies and their banking subsidiaries, the risk-based and leverage
capital guidelines also identify various organization-specific factors and risks
which are not taken into account in the computation of the capital ratios yet
affect the overall supervisory evaluation of a banking organization's regulatory
capital adequacy and can result in the imposition of higher minimum regulatory
capital ratio requirements upon the particular organization. Neither the Federal
Reserve Board nor the OCC has advised KeyCorp or any of its national bank
subsidiaries of any specific minimum risk-based or leverage capital ratio
applicable to KeyCorp or such national bank subsidiary.

In late November 2001, the Federal banking agencies published their final rule
on the revised regulatory capital treatment of on-balance sheet assets and
off-balance sheet exposures consisting of recourse obligations, direct credit
substitutes, and residual interests that expose banking organizations primarily
to credit risk. The final rule
                                        5
<PAGE>

treats recourse obligations and direct credit substitutes more consistently and
adds new standards for the treatment of residual interests, including a
concentration limit for credit-enhancing interest-only strip receivables. In
addition, the agencies use credit rating and certain alternative approaches to
match regulatory capital requirements more closely to a banking organization's
relative risk of loss for certain positions in asset securitizations.

The final rule became effective on January 1, 2002, for any transactions that
settle on or after such date. Transactions which settle before January 1, 2002,
and result in increased regulatory capital requirements are not required to
conform to the final rule until December 31, 2002. Management is in the process
of completing its evaluation of the effect on Key of the final rule.

In late January 2002, the Federal banking agencies published their final rule on
the regulatory capital treatment of certain equity investments made by banking
organizations in companies engaged in nonfinancial activities. The final rule
becomes effective on April 1, 2002.

The final rule imposes marginal capital charges (applied by making deductions
from banking organization's Tier 1 capital) which increase as the banking
organization's aggregate carrying amount of its covered equity investments
increase in relation to its Tier 1 capital. Such capital charges range from 8% -
25% as such aggregate carrying amount increases from 15% to 25% of the banking
organization's Tier 1 capital. Management is in the process of completing its
evaluation of the effect on Key of the final rule.

As noted on page 4 in "Subprime Lending," the subprime lending examination
guidance addresses, among other matters, Federal banking agency supervisory
expectations with respect to regulatory capital of institutions with subprime
lending portfolios. For an institution having subprime lending portfolio
exposure aggregating 25% or more of the institution's Tier 1 capital, the
guidance indicates examiners will likely expect, as a minimum, that the
institution would hold capital against such portfolio in an amount that is 1.5
to 3.0 times greater than what is appropriate for nonsubprime assets of a
similar type. Federal banking agencies may also apply this additional capital
requirement to other subprime portfolios such as those that are experiencing
rapid growth or adverse performance trends, that are administered by
inexperienced management, or which possess inadequate or weak controls.

Prompt Corrective Action. The "prompt corrective action" provisions of the FDIA
added by the FDIC Improvement Act ("FDICIA") create a statutory framework that
applies a system of both discretionary and mandatory supervisory actions indexed
to the capital level of FDIC-insured depository institutions. These provisions
impose progressively more restrictive constraints on operations, management, and
capital distributions of the institution as its regulatory capital decreases, or
in some cases, based on supervisory information other than the institution's
capital level. This framework and the authority it confers on the Federal
banking agencies supplements other existing authority vested in such agencies to
initiate supervisory actions to address capital deficiencies. Moreover, other
provisions of law and regulation employ regulatory capital level designations
the same as or similar to those established by the prompt corrective action
provisions both in imposing certain restrictions and limitations and in
conferring certain economic and other benefits upon institutions. These include
restrictions on brokered deposits, FDIC deposit insurance limits on pass-through
deposits, limits on exposure to interbank liabilities, risk-based FDIC deposit
insurance premium assessments, and expedited action upon regulatory
applications.

FDIC-insured depository institutions are grouped into one of five prompt
corrective action capital categories -- well capitalized, adequately
capitalized, undercapitalized, significantly undercapitalized and critically
undercapitalized -- using the Tier 1 risk-based, total risk-based, and Tier 1
leverage capital ratios as the relevant capital measures. An institution is
considered well capitalized if it has a total risk-based capital ratio of at
least 10.00%, a Tier 1 risk-based capital ratio of at least 6.00% and a Tier 1
leverage capital ratio of at least 5.00% and is not subject to any written
agreement, order or capital directive to meet and maintain a specific capital
level for any capital measure. An adequately capitalized institution must have a
total risk-based capital ratio of at least 8.00%, a Tier 1 risk-based capital
ratio of at least 4.00% and a Tier 1 leverage capital ratio of at least 4.00%
(3.00% if the institution has achieved the highest composite rating in its most
recent examination) and is not well capitalized. At December 31, 2001, each
KeyCorp insured depository institution subsidiary met the requirements for the
"well capitalized" capital category. An institution's prompt corrective action
capital category, however, may not
                                        6
<PAGE>

constitute an accurate representation of the overall financial condition or
prospects of KeyCorp or its banking subsidiaries, and should be considered in
conjunction with other available information regarding Key's financial condition
and results of operations.

FDIC DEPOSIT INSURANCE AND FINANCING CORPORATION BOND ASSESSMENTS

Because substantially all of the deposits of KeyCorp's depository institution
subsidiaries are insured up to applicable limits by the FDIC, these subsidiaries
are subject to deposit insurance premium assessments by the FDIC to maintain the
Bank Insurance Fund (the "BIF") and the Savings Association Insurance Fund (the
"SAIF") of the FDIC. The FDIC has adopted a risk-related deposit insurance
assessment system under which premiums, ranging in 2001 from zero to $.27 for
each $100 of domestic deposits, are imposed based upon the depository
institution's capitalization and Federal supervisory evaluation. Each of
KeyCorp's depository institution subsidiaries in 2001 qualified for a deposit
insurance assessment rate of zero. The FDIC is authorized to increase deposit
insurance premium assessments in certain circumstances. Any such increase would
have an adverse effect on Key's earnings.

Beginning in 1997, all BIF-member institutions were required to join with
SAIF-member institutions in servicing the approximately $793 million of annual
interest on 30-year non-callable bonds issued by the Financing Corporation
("FICO") in the late 1980s to fund losses incurred by the former Federal Savings
and Loan Insurance Corporation. FICO bond assessments are separate from and in
addition to deposit insurance premium assessments and, unlike deposit insurance
premium assessments, do not vary with the depository institution's
capitalization and Federal supervisory evaluation. Federal law required the FICO
assessment rate on BIF assessable deposits to be one-fifth of that imposed on
SAIF assessable deposits through 1999. Starting in 2000, BIF and SAIF FICO
assessment rates equalized. Throughout 2001, Key paid FICO bond assessments at
an annualized rate of less than $.02 per $100 of its FICO-assessable deposits.

INTERSTATE BANKING AND BRANCHING

The Riegle-Neal Interstate Banking and Branching Efficiency Act of 1994 (the
"Interstate Act") generally authorizes bank holding companies to acquire banks
located in any state, and also generally permits FDIC-insured banks located in
different states to merge, allowing the resulting institution to operate
interstate branches. In addition, the Interstate Act allows an FDIC-insured bank
to establish (or acquire) and operate a branch in a state in which such bank
does not maintain a branch if that state expressly permits such transactions.
Using the authority conferred by the Interstate Act, the number of FDIC-insured
depository institutions operated by KeyCorp has been reduced to two -- KeyBank
and KeyBank USA.

FINANCIAL MODERNIZATION LEGISLATION

The Gramm-Leach-Bliley Act (the "GLBA"), enacted in November 1999, authorizes
new activities for qualifying financial institutions. The GLBA repeals
significant provisions of the Glass-Steagall Act to permit commercial banks,
among other things, to have affiliates that underwrite and deal in securities
and make merchant banking investments provided certain conditions are met. The
GLBA modifies the BHCA to permit bank holding companies that meet certain
specified standards (known as "financial holding companies") to engage in a
broader range of financial activities than previously permitted under the BHCA,
and allows subsidiaries of commercial banks that meet certain specified
standards (known as "financial subsidiaries") to engage in a wide range of
financial activities that are prohibited to such banks themselves under certain
circumstances. In 2000, KeyCorp elected to become a financial holding company.
Under the authority conferred by the GLBA, Key has been able to expand the
nature and scope of its equity investments in nonfinancial companies, operate
its McDonald Investments Inc. subsidiary with fewer operating restrictions, and
acquire financial subsidiaries to engage in real estate leasing activities and
insurance agency activities without geographic restriction.

GLBA also established new requirements for financial institutions to provide new
privacy protections to consumers. The Federal banking agencies jointly adopted a
final regulation providing for the implementation of these protections. It
requires a financial institution to provide notice to customers about its
privacy policies and

                                        7
<PAGE>

practices, describes under what conditions a financial institution may disclose
nonpublic personal information about consumers to nonaffiliated third parties,
and provides an "opt-out" method for consumers to prevent the financial
institution from disclosing that information to nonaffiliated third parties.
Financial institutions were required to be in compliance with the final
regulation by July 1, 2001.

Effective in May 2001, GLBA repealed the blanket exception of banks (and savings
associations) from the definitions of "broker" and "dealer" under the Securities
Exchange Act of 1934, and replaced this full exception with functional
exceptions. Under the statute, banks that engage in securities activities either
must conduct those activities through a broker-dealer or conform their
securities activities to those which qualify for functional exceptions. The SEC
issued interim final rules in May 2001 which included a temporary exemption for
banks from the definitions of "broker" and "dealer" until October 2001. In July
2001, the SEC further extended this temporary exemption until May 2002. The SEC
has also given notice that it expects to amend its interim final rules and
further extend the temporary exemption so that banks will have a sufficient
transition period to bring their operations into compliance with the amended
rules.

ITEM 2.  PROPERTIES

The headquarters of KeyCorp, KeyBank and KeyBank USA are located in Key Tower at
127 Public Square, Cleveland, Ohio 44114-1306. At December 31, 2001, Key leased
approximately 695,000 square feet of the complex, encompassing the first
twenty-three floors, the 28th floor and the 54th through 56th floors of the 57-
story Key Tower. As of the same date, the banking subsidiaries of KeyCorp owned
502 of their branch banking offices and leased 409 offices. The lease terms for
applicable branch banking offices are not individually material, with terms
ranging from month-to-month to 99-years from inception. Additional information
pertaining to Key's properties is presented in Note 1 ("Summary of Significant
Accounting Policies"), beginning on page 58 of the Financial Review section of
KeyCorp's 2001 Annual Report to Shareholders and is incorporated herein by
reference.

ITEM 3.  LEGAL PROCEEDINGS

The information presented in the Legal Proceedings section of Note 17
("Commitments, Contingent Liabilities and Other Disclosures"), beginning on page
76 of the Financial Review section of KeyCorp's 2001 Annual Report to
Shareholders is incorporated herein by reference.

ITEM 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

During the fourth quarter of the fiscal year covered by this report, no matter
was submitted to a vote of security holders of KeyCorp.

                                    PART II

ITEM 5.  MARKET FOR THE REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER
         MATTERS

The dividend restrictions discussion on page 3 of this report and the following
disclosures included in the Financial Review section of KeyCorp's 2001 Annual
Report to Shareholders are incorporated herein by reference:

<Table>
<Caption>
                                                               PAGE
                                                               ----
<S>                                                            <C>
Discussion of common shares and shareholder information
  presented in the capital and dividends section............    50
Presentation of quarterly market price and cash dividends
  per common share..........................................    52
Discussion of dividend restrictions presented in Note 17
  ("Commitments, Contingent Liabilities and Other
  Disclosures").............................................    77
</Table>

                                        8
<PAGE>

ITEM 6.  SELECTED FINANCIAL DATA

The Selected Financial Data presented on page 25 of the Financial Review section
of KeyCorp's 2001 Annual Report to Shareholders is incorporated herein by
reference.

ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
         OF OPERATIONS

The information included under "Management's Discussion and Analysis of
Financial Condition and Results of Operations" presented on pages 22 through 52
of the Financial Review section of KeyCorp's 2001 Annual Report to Shareholders
is incorporated herein by reference.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information included under the caption "Market risk management" presented on
pages 29, 32 and 33 of the Financial Review section of KeyCorp's 2001 Annual
Report to Shareholders is incorporated herein by reference.

ITEM 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

The Selected Quarterly Financial Data and the financial statements and the notes
thereto, presented on page 52 and on pages 54 through 83, respectively, of the
Financial Review section of KeyCorp's 2001 Annual Report to Shareholders are
incorporated herein by reference.

ITEM 9.  CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
         FINANCIAL DISCLOSURE

Not applicable.

                                    PART III

ITEM 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

The information required by this item is set forth in the sections captioned
"Issue One -- ELECTION OF DIRECTORS" and "EXECUTIVE OFFICERS" contained in
KeyCorp's definitive Proxy Statement for the 2002 Annual Meeting of Shareholders
to be held May 23, 2002, and is incorporated herein by reference. KeyCorp
expects to file its final proxy statement on or before April 12, 2002. The
information set forth in the sections captioned, "AUDIT AND RISK REVIEW
COMMITTEE INDEPENDENCE" and "AUDIT AND RISK REVIEW COMMITTEE REPORT" contained
in KeyCorp's definitive Proxy Statement for the 2002 Annual Meeting of
Shareholders to be held May 23, 2002, are not incorporated by reference in this
Report on Form 10-K.

ITEM 11.  EXECUTIVE COMPENSATION

The information required by this item is set forth in the sections captioned
"THE BOARD OF DIRECTORS AND ITS COMMITTEES," "COMPENSATION OF EXECUTIVE
OFFICERS" and "EMPLOYMENT AND CHANGE OF CONTROL AGREEMENTS" contained in
KeyCorp's definitive Proxy Statement for the 2002 Annual Meeting of Shareholders
to be held May 23, 2002, and is incorporated herein by reference. The
information set forth in the sections captioned "COMPENSATION AND ORGANIZATION
COMMITTEE REPORT ON EXECUTIVE COMPENSATION" and "KEYCORP STOCK PRICE
PERFORMANCE" contained in KeyCorp's definitive Proxy Statement for the 2002
Annual Meeting of Shareholders to be held May 23, 2002, is not incorporated by
reference in this Report on Form 10-K. KeyCorp expects to file its final proxy
statement on or before April 12, 2002.

ITEM 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

The information required by this item is set forth in the section captioned
"SHARE OWNERSHIP AND PHANTOM STOCK UNITS" contained in KeyCorp's definitive
Proxy Statement for the 2002 Annual Meeting

                                        9
<PAGE>

of Shareholders to be held May 23, 2002, and is incorporated herein by
reference. KeyCorp expects to file its final proxy statement on or before April
12, 2002.

ITEM 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

The information required by this item is set forth in the section captioned
"Issue One -- ELECTION OF DIRECTORS" contained in KeyCorp's definitive Proxy
Statement for the 2002 Annual Meeting of Shareholders to be held May 23, 2002,
and is incorporated herein by reference. KeyCorp expects to file its final proxy
statement on or before April 12, 2002.

                                    PART IV

ITEM 14.  EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K

(a) (1) FINANCIAL STATEMENTS

The following financial statements of KeyCorp and its subsidiaries, and the
auditor's report thereon, are incorporated herein by reference to the pages
indicated in the Financial Review section of KeyCorp's 2001 Annual Report to
Shareholders:

<Table>
<Caption>
                                                               PAGE
                                                               ----
<S>                                                            <C>
Report of Ernst & Young LLP, Independent Auditors...........    53
Consolidated Financial Statements:
Consolidated Balance Sheets at December 31, 2001 and 2000...    54
Consolidated Statements of Income for the Years Ended
  December 31, 2001, 2000 and 1999..........................    55
Consolidated Statements of Changes in Shareholders' Equity
  for the Years Ended December 31, 2001, 2000 and 1999......    56
Consolidated Statements of Cash Flow for the Years Ended
  December 31, 2001, 2000 and 1999..........................    57
Notes to Consolidated Financial Statements..................    58
</Table>

(a)(2) FINANCIAL STATEMENT SCHEDULES

All financial statement schedules for KeyCorp and its subsidiaries have been
included in the consolidated financial statements or the related footnotes, or
they are either inapplicable or not required.

(a)(3) EXHIBITS*

<Table>
<C>                <S>
      3.1          Amended and Restated Articles of Incorporation of KeyCorp
                   filed, as Exhibit 3 to Form 10-Q for the quarter ended
                   September 30, 1998, and incorporated herein by reference.

      3.2          Amended and Restated Regulations of KeyCorp, effective May
                   15, 1997, filed on June 19, 1997, as Exhibit 2 to Form
                   8-A/A, and incorporated herein by reference.

      4.1          Restated Rights Agreement, dated as of May 15, 1997, between
                   KeyCorp and KeyBank National Association, as Rights Agent,
                   filed on June 19, 1997, as Exhibit 1 to Form 8-A, and
                   incorporated herein by reference.

     10.1          Form of Change of Control Agreement between KeyCorp and
                   Certain Executive Officers of KeyCorp, effective November
                   20, 1997, filed as Exhibit 10.5 to Form 10-K for the year
                   ended December 31, 1997, and incorporated herein by
                   reference.

     10.2          First Amendment to Form of Change of Control Agreement
                   between KeyCorp and Certain Executive Officers of KeyCorp,
                   filed as Exhibit 10.1 to Form 10-Q for the quarter ended
                   September 30, 1999, and incorporated herein by reference.

     10.3          Form of Premium Priced Option Grant between KeyCorp and
                   Robert W. Gillespie dated January 13, 1999, filed as Exhibit
                   10.2 to Form 10-Q for the quarter ended March 31, 1999, and
                   incorporated herein by reference.
</Table>

                                        10
<PAGE>
<Table>
<C>                <S>
     10.4          Form of Premium Priced Option Grant between KeyCorp and
                   Henry L. Meyer III dated January 13, 1999, filed as Exhibit
                   10.3 to Form 10-Q for the quarter ended March 31, 1999, and
                   incorporated herin by reference.

     10.5          Form of Option Grant between KeyCorp and Robert W.
                   Gillespie, dated November 15, 2000, filed as Exhibit 10.5 to
                   Form 10-K for the year ended December 31, 2000, and
                   incorporated herein by reference.

     10.6          Form of Option Grant between KeyCorp and Henry L. Meyer III,
                   dated November 15, 2000, filed as Exhibit 10.6 to Form10-K
                   for the year ended December 31, 2000, and incorporated
                   herein by reference.

     10.7          Amended and Restated Employment Agreement between KeyCorp
                   and Robert W. Gillespie, effective November 21, 1996, filed
                   as Exhibit 10.33 to Form 10-K for the year ended December
                   31, 1996, and incorporated herein by reference.

     10.8          First Amendment to Amended and Restated Employment Agreement
                   between KeyCorp and Robert W. Gillespie, dated December 7,
                   1998, filed as Exhibit 10.10 to Form 10-K for the year ended
                   December 31, 1998, and incorporated herein by reference.

     10.9          Second Amendment to Amended and Restated Employment
                   Agreement between KeyCorp and Robert W. Gillespie, dated
                   November 23, 1999, filed as Exhibit 10.9 to Form 10-K for
                   the year ended December 31, 1999, and incorporated herein by
                   reference.

     10.10         Amended Employment Agreement between KeyCorp and Henry L.
                   Meyer III, dated February 1, 2001, filed as Exhibit 10.10 to
                   Form 10-K for the year ended December 31, 2000, and
                   incorporated herein by reference.

     10.11         Employment Agreement among KeyCorp, Robert T. Clutterbuck
                   and McDonald Investments Inc., dated October 4, 2000, filed
                   as Exhibit 10.13 to Form 10-K for the year ended December
                   31, 2000, and incorporated herein by reference.

     10.12         KeyCorp Long Term Incentive Plan (January 1, 1998) filed as
                   Exhibit 10.3 to Form 10-K for the year ended December 31,
                   1997, and incorporated herein by reference.

     10.13         KeyCorp Annual Incentive Plan as amended and restated on
                   January 17, 2001, filed as Exhibit 10.3 to Form 10-Q for the
                   quarter ended March 31, 2001, and incorporated herein by
                   reference.

     10.14         KeyCorp Amended and Restated 1991 Equity Compensation Plan
                   (Amended as of November 14, 2001).

     10.15         Society Corporation 1988 Stock Option Plan, amended as of
                   September 19, 1996, filed as Exhibit 10.11 to Form 10-K for
                   the year ended December 31, 1996, and incorporated herein by
                   reference.

     10.16         KeyCorp 1988 Stock Option Plan as Amended and Restated as of
                   September 19, 1996, filed as Exhibit 10.20 to Form 10-K for
                   the year ended December 31, 1996, and incorporated herein by
                   reference.

     10.17         McDonald & Company Investments, Inc. Stock Option Plan,
                   filed as Exhibit 10.39 to Form 10-K for the year ended
                   December 31, 1998, and incorporated herein by reference.

     10.18         McDonald & Company Investments, Inc. 1995 Key Employees
                   Stock Option Plan, filed as Exhibit 10.40 to Form 10-K for
                   the year ended December 31, 1998, and incorporated herein by
                   reference.

     10.19         KeyCorp Directors' Stock Option Plan (November 17, 1994
                   Restatement) filed as Exhibit 10.37 to Form 10-K for the
                   year ended December 31, 1994, and incorporated herein by
                   reference.

     10.20         KeyCorp 1997 Stock Option Plan for Directors as amended and
                   restated on March 14, 2001, filed as Exhibit 10.1 to Form
                   10-Q for the quarter ended March 31, 2001, and incorporated
                   herein by reference.
</Table>

                                        11
<PAGE>
<Table>
<C>                <S>
     10.21         KeyCorp Umbrella Trust for Directors, between KeyCorp and
                   National Bank of Detroit, dated July 1, 1990, filed as
                   Exhibit 10.28 to Form 10-K for the year ended December 31,
                   1996, and incorporated herein by reference.

     10.22         Amended and Restated Director Deferred Compensation Plan
                   (May 18, 2000 Amendment and Restatement) filed as Exhibit 10
                   to Form 10-Q for the quarter ended June 30, 2000, and
                   incorporated herein by reference.

     10.23         KeyCorp Directors' Survivor Benefit Plan, effective
                   September 1, 1990, filed as Exhibit 10.25 to Form 10-K for
                   the year ended December 31, 1996, and incorporated herein by
                   reference.

     10.24         KeyCorp Excess 401(k) Savings Plan (Amended and Restated as
                   of January 1, 1998), filed as Exhibit 10.31 to Form 10-K for
                   the year ended December 31, 1998, and incorporated herein by
                   reference.

     10.25         KeyCorp Excess Cash Balance Pension Plan (Amended and
                   Restated as of January 1, 1998), filed as Exhibit 10.34 to
                   Form 10-K for the year ended December 31, 1998, and
                   incorporated herein by reference.

     10.26         First Amendment to KeyCorp Excess Cash Balance Pension Plan,
                   effective July 1, 1999, filed as Exhibit 10.4 to Form 10-Q
                   for the quarter ended September 30, 1999, and incorporated
                   herein by reference.

     10.27         KeyCorp Deferred Compensation Plan (Amended and Restated as
                   of January 1, 1998), filed as Exhibit 10.38 to Form 10-K for
                   the year ended December 31, 1998, and incorporated herein by
                   reference.

     10.28         First Amendment to KeyCorp Deferred Compensation Plan.

     10.29         Second Amendment to KeyCorp Deferred Compensation Plan.

     10.30         KeyCorp Automatic Deferral Plan, filed as Exhibit 10.3 to
                   Form 10-Q for the quarter ended September 30, 1999, and
                   incorporated herein by reference.

     10.31         First Amendment to KeyCorp Automatic Deferral Plan, filed as
                   Exhibit 10.31 to Form 10-K for the year ended December 31,
                   2000, and incorporated herein by reference.

     10.32         Trust Agreement for certain amounts that may become payable
                   to certain executives and directors of KeyCorp, dated April
                   1, 1997, filed as Exhibit 10.2 to Form 10-Q for the quarter
                   ended June 30, 1997, and incorporated herein by reference.

     10.33         Trust Agreement (Executive Benefits Rabbi Trust), dated
                   November 3, 1988, filed as Exhibit 10.20 to Form 10-K for
                   the year ended December 31, 1995, and incorporated herein by
                   reference.

     10.34         KeyCorp Umbrella Trust for Executives, between KeyCorp and
                   National Bank of Detroit, dated July 1, 1990, filed as
                   Exhibit 10.27 to Form 10-K for the year ended December 31,
                   1996, and incorporated herein by reference.

     10.35         KeyCorp Supplemental Retirement Plan, amended, restated and
                   effective August 1, 1996, filed as Exhibit 10.32 to Form
                   10-K for the year ended December 31, 1997, and incorporated
                   herein by reference.

     10.36         First Amendment to KeyCorp Supplemental Retirement Plan,
                   effective July 1, 1999, filed as Exhibit 10.5 to Form 10-Q
                   for the quarter ended September 30, 1999, and incorporated
                   herein by reference.

     10.37         Second Amendment to KeyCorp Supplemental Retirement Plan,
                   filed as Exhibit 10.37 to form 10-K for the year ended
                   December 31, 2000, and incorporated herein by reference.

     10.38         KeyCorp Supplemental Retirement Benefit Plan, effective
                   January 1, 1981, restated August 16, 1990, amended January
                   1, 1995, and August 1, 1996, filed as Exhibit 10.26 to Form
                   10-K for the year ended December 31, 1998, and incorporated
                   herein by reference.
</Table>

                                        12
<PAGE>
<Table>
<C>                <S>
     10.39         Third Amendment to KeyCorp Supplemental Retirement Benefit
                   Plan, effective July 1, 1999, filed as Exhibit 10.6 to Form
                   10-Q for the quarter ended September 30, 1999, and
                   incorporated herein by reference.

     10.40         KeyCorp Executive Supplemental Pension Plan, amended,
                   restated and effective August 1, 1996, filed as Exhibit
                   10.29 to Form 10-K for the year ended December 31, 1996, and
                   incorporated herein by reference.

     10.41         First Amendment to KeyCorp Executive Supplemental Pension
                   Plan, effective January 1, 1997, filed as Exhibit 10.27 to
                   Form 10-K for the year ended December 31, 1997, and
                   incorporated herein by reference.

     10.42         Third Amendment to KeyCorp Executive Supplemental Pension
                   Plan, filed as Exhibit 10.42 to Form 10-K for the year ended
                   December 31, 2000, and incorporated herein by reference.

     10.43         KeyCorp Supplemental Retirement Benefit Plan for Key
                   Executives, effective July 1, 1990, restated August 16,
                   1990, amended as of January 1, 1995, and August 1, 1996,
                   filed as Exhibit 10.26 to Form 10-K for the year ended
                   December 31, 1996, and incorporated herein by reference.

     10.44         Third Amendment to KeyCorp Supplemental Retirement Benefit
                   Plan for Key Executives, effective July 1, 1999, filed as
                   Exhibit 10.7 to Form 10-Q for the quarter ended September
                   30, 1999, and incorporated herein by reference.

     10.45         KeyCorp Survivor Benefit Plan, effective September 1, 1990,
                   filed as Exhibit 10.24 to Form 10-K for the year ended
                   December 31, 1996, and incorporated herein by reference.

     10.46         Old KeyCorp Supplemental Disability Plan (Specimen Document)
                   filed as Exhibit 10.17 to Form 10-K for the year ended
                   December 31, 1996, and incorporated herein by reference.

     12            Statement re: Computation of Ratios.

     13            KeyCorp 2001 Annual Report to Shareholders.

     21            Subsidiaries of the Registrant.

     23            Consent of Independent Auditors.

     24            Powers of Attorney.
</Table>

KeyCorp hereby agrees to furnish the Securities and Exchange Commission upon
request, copies of instruments outstanding, including indentures, which define
the rights of long-term debt security holders.

All documents listed as Exhibits 10.1 through 10.46 constitute management
contracts or compensatory plans or arrangements.

* Copies of these Exhibits have been filed with the Securities and Exchange
  Commission. Shareholders may obtain a copy of any exhibit, upon payment of
  reproduction costs, by writing KeyCorp Investor Relations, at 127 Public
  Square (Mail Code OH-01-27-1113), Cleveland, OH 44114-1306.

(b) REPORTS ON FORM 8-K

December 20, 2001 -- The Registrant's December 20, 2001, press release
announcing: (a) actions taken to increase the loan loss reserve and strengthen
the balance sheet and (b) that the Registrant's Board of Directors increased the
cash dividend on the Registrant's common stock.

No other reports on Form 8-K were filed during the fourth quarter of 2001.

                                        13
<PAGE>

                                   SIGNATURES

PURSUANT TO THE REQUIREMENTS OF SECTIONS 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934, THE REGISTRANT HAS DULY CAUSED THIS REPORT TO BE SIGNED ON ITS
BEHALF BY THE UNDERSIGNED, THEREUNTO DULY AUTHORIZED, ON THE DATE INDICATED.

                                            KEYCORP

                                            /s/  THOMAS C. STEVENS
                                            ------------------------------------
                                            THOMAS C. STEVENS
                                            Vice Chairman,
                                            Chief Administrative Officer and
                                            Secretary
                                            March 14, 2002

PURSUANT TO THE REQUIREMENTS OF THE SECURITIES EXCHANGE ACT OF 1934, THIS REPORT
HAS BEEN SIGNED BELOW BY THE FOLLOWING PERSONS ON BEHALF OF THE REGISTRANT AND
IN THE CAPACITIES AND ON THE DATE INDICATED.

<Table>
<Caption>
         SIGNATURE                       TITLE
         ---------                       -----
<S>                           <C>
* Henry L. Meyer III          Chairman, Chief Executive
                              Officer, and President
                              (Principal Executive
                              Officer), and Director

* K. Brent Somers             Senior Executive Vice
                              President and Chief
                              Financial Officer (Principal
                              Financial Officer)

* Lee G. Irving               Executive Vice President and
                              Chief Accounting Officer
                              (Principal Accounting
                              Officer)

* Cecil D. Andrus             Director

* William G. Bares            Director

* Albert C. Bersticker        Director
</Table>

<Table>
<Caption>
         SIGNATURE                       TITLE
         ---------                       -----
<S>                           <C>

* Edward P. Campbell          Director

* Dr. Carol A. Cartwright     Director

* Kenneth M. Curtis           Director

* Alexander M. Cutler         Director

* Henry S. Hemingway          Director

* Charles R. Hogan            Director

* Douglas J. McGregor         Director

* Steven A. Minter            Director

* Bill R. Sanford             Director

* Ronald B. Stafford          Director

* Thomas C. Stevens           Director

* Dennis W. Sullivan          Director

* Peter G. Ten Eyck, II       Director
</Table>

                                            /s/ Thomas C. Stevens
                                            ------------------------------------
                                            * By Thomas C. Stevens,
                                              attorney-in-fact
                                              March 14, 2002

                                        14

</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>EX-10.14
<SEQUENCE>3
<FILENAME>l92910aex10-14.txt
<DESCRIPTION>EXHIBIT 10.14
<TEXT>
<PAGE>

                                                                  EXHIBIT  10.14
                              AMENDED AND RESTATED
                          1991 EQUITY COMPENSATION PLAN
                        (AMENDED AS OF NOVEMBER 14, 2001)


         1. PURPOSE. The KeyCorp Amended and Restated 1991 Equity Compensation
Plan is intended to promote the interests of the Corporation and its
shareholders by providing equity-based incentives for effective service and high
levels of performance to Employees selected by the Committee. To achieve these
purposes, the Corporation may grant Awards of Options, Stock Appreciation
Rights, Limited Stock Appreciation Rights, Restricted Stock, and Performance
Shares to selected Employees, all in accordance with the terms and conditions
hereinafter set forth.

         2.  DEFINITIONS.

         2.1 1934 ACT. The term "1934 Act" shall mean the Securities Exchange
Act of 1934, as amended.

         2.2 ACQUISITION PRICE. The term "Acquisition Price" with respect to
Restricted Stock shall mean such amount, if any, required by applicable law and
as may be specified by the Committee in the Award Instrument with respect to
that Restricted Stock as the consideration to be paid by the Employee for that
Restricted Stock.

         2.3 AWARD. The term "Award" shall mean an award granted under the Plan
of an Option, of Stock Appreciation Rights, of Limited Stock Appreciation
Rights, of Restricted Stock, or of Performance Shares.

         2.4 AWARD INSTRUMENT. The term "Award Instrument" shall mean a written
instrument evidencing an Award in such form and with such provisions as the
Committee may prescribe, including, without limitation, an agreement to be
executed by the Employee and the Corporation, a certificate issued by the
Corporation, or a letter executed by the Committee or its designee. Acceptance
of the Award Instrument by an Employee constitutes agreement to the terms of the
Award evidenced thereby.

         2.5 CHANGE OF CONTROL. A "Change of Control" shall be deemed to have
occurred if, at any time after the date of the grant of the relevant Award,
there is a Change of Control under any of clauses (a), (b), (c), or (d) below.
For these purposes, the Corporation will be deemed to have become a subsidiary
of another corporation if any other corporation (which term shall include, in
addition to a corporation, a limited liability company, partnership, trust, or
other organization) owns, directly or indirectly, 50 percent or more of the
total combined outstanding voting power of all classes of stock of the
Corporation or any successor to the Corporation.

<PAGE>

         (a)      A Change of Control will have occurred under this clause (a)
                  if the Corporation is a party to a transaction pursuant to
                  which the Corporation is merged with or into, or is
                  consolidated with, or becomes the subsidiary of another
                  corporation and either

                  (i)      immediately after giving effect to that transaction,
                           less than 65% of the then outstanding voting
                           securities of the surviving or resulting corporation
                           or (if the Corporation becomes a subsidiary in the
                           transaction) of the ultimate parent of the
                           Corporation represent or were issued in exchange for
                           voting securities of the Corporation outstanding
                           immediately prior to the transaction, or

                  (ii)     immediately after giving effect to that transaction,
                           individuals who were directors of the Corporation on
                           the day before the first public announcement of (A)
                           the pendency of the transaction or (B) the intention
                           of any person or entity to cause the transaction to
                           occur, cease for any reason to constitute at least
                           51% of the directors of the surviving or resulting
                           corporation or (if the Corporation becomes a
                           subsidiary in the transaction) of the ultimate parent
                           of the Corporation.

         (b)      A Change of Control will have occurred under this clause (b)
                  if a tender or exchange offer shall be made and consummated
                  for 35% or more of the outstanding voting stock of the
                  Corporation or any person (as the term "person" is used in
                  Section 13(d) and Section 14(d)(2) of the 1934 Act) is or
                  becomes the beneficial owner of 35% or more of the outstanding
                  voting stock of the Corporation or there is a report filed on
                  Schedule 13D or Schedule 14D-1 (or any successor schedule,
                  form or report), each as adopted under the 1934 Act,
                  disclosing the acquisition of 35% or more of the outstanding
                  voting stock of the Corporation in a transaction or series of
                  transactions by any person (as defined earlier in this clause
                  (b)).

         (c)      A Change of Control will have occurred under this clause (c)
                  if either

                  (i)      without the prior approval, solicitation, invitation,
                           or recommendation of the Corporation's Board of
                           Directors any person or entity makes a public
                           announcement of a bona fide intention (A) to engage
                           in a transaction with the Corporation that, if
                           consummated, would result in a Change Event (as
                           defined below in this clause (c)), or (B) to
                           "solicit" (as defined in Rule 14a-1 under the 1934
                           Act) proxies in connection with a proposal that is
                           not approved

                                       2
<PAGE>

                           or recommended by the Corporation's Board of
                           Directors, or

                  (ii)     any person or entity publicly announces a bona fide
                           intention to engage in an election contest relating
                           to the election of directors of the Corporation
                           (pursuant to Regulation 14A, including Rule 14a-11,
                           under the 1934 Act),

         and, at any time within the 24 month period immediately following the
         date of the announcement of that intention, individuals who, on the day
         before that announcement, constituted the directors of the Corporation
         (the "Incumbent Directors") cease for any reason to constitute at least
         a majority thereof unless both (A) the election, or the nomination for
         election by the Corporation's shareholders, of each new director was
         approved by a vote of at least two-thirds of the Incumbent Directors in
         office at the time of the election or nomination for election of such
         new director, and (B) prior to the time that the Incumbent Directors no
         longer constitute a majority of the Board of Directors, the Incumbent
         Directors then in office, by a vote of at least 75% of their number,
         reasonably determine in good faith that the change in Board membership
         that has occurred before the date of that determination and that is
         anticipated to thereafter occur within the balance of the 24 month
         period to cause the Incumbent Directors to no longer be a majority of
         the Board of Directors was not caused by or attributable to, in whole
         or in any significant part, directly or indirectly, proximately or
         remotely, any event under subclause (i) or (ii) of this clause (c).

         For purposes of this clause (c), the term "Change Event" shall mean any
         of the events described in the following subclauses (x), (y), or (z) of
         this clause (c):

                  (x)      A tender or exchange offer shall be made for 25% or
                           more of the outstanding voting stock of the
                           Corporation or any person (as the term "person" is
                           used in Section 13(d) and Section 14(d)(2) of the
                           1934 Act) is or becomes the beneficial owner of 25%
                           or more of the outstanding voting stock of the
                           Corporation or there is a report filed on Schedule
                           13D or Schedule 14D-1 (or any successor schedule,
                           form, or report), each as adopted under the 1934 Act,
                           disclosing the acquisition of 25% or more of the
                           outstanding voting stock of the Corporation in a
                           transaction or series of transactions by any person
                           (as defined earlier in this subclause (x)).

                  (y)      The Corporation is a party to a transaction pursuant
                           to which the Corporation is merged with or into, or
                           is



                                       3
<PAGE>
                           consolidated with, or becomes the subsidiary of
                           another corporation and, after giving effect to such
                           transaction, less than 50% of the then outstanding
                           voting securities of the surviving or resulting
                           corporation or (if the Corporation becomes a
                           subsidiary in the transaction) of the ultimate parent
                           of the Corporation represent or were issued in
                           exchange for voting securities of the Corporation
                           outstanding immediately prior to such transaction or
                           less than 51% of the directors of the surviving or
                           resulting corporation or (if the Corporation becomes
                           a subsidiary in the transaction) of the ultimate
                           parent of the Corporation were directors of the
                           Corporation immediately prior to such transaction.

                  (z)      There is a sale, lease, exchange, or other transfer
                           (in one transaction or a series of related
                           transactions) of all or substantially all the assets
                           of the Corporation.

         (d)      A Change of Control will have occurred under this clause (d)
                  if there is a sale, lease, exchange, or other transfer (in one
                  transaction or a series of related transactions) of all or
                  substantially all of the assets of the Corporation.

         2.6 COMMITTEE. The term "Committee" shall mean a committee appointed by
the Board of Directors of the Corporation to administer the Plan. The Committee
shall be composed of not less than three directors of the Corporation. The Board
of Directors may also appoint one or more directors as alternate members of the
Committee. No officer or Employee of the Corporation or of any Subsidiary shall
be a member or alternate member of the Committee. The Committee shall at all
times be so comprised (a) as to satisfy the disinterested administration
standard contained in Rule 16b-3, if required to qualify for the Rule 16b-3
Exemption and (b) as to satisfy the outside director standard under Section
162(m) of the Internal Revenue Code of 1986, as amended, if required to qualify
compensation paid under one or more of the provisions of the Plan as
performance-based compensation within the meaning of that section.

         2.7 COMMON SHARES. The term "Common Shares" shall mean common shares of
the Corporation, with a par value of $1 each.

         2.8 CORPORATION. The term "Corporation" shall mean KeyCorp and its
successors, including the surviving or resulting corporation of any merger of
KeyCorp with or into, or any consolidation of KeyCorp with, any other
corporation or corporations.

         2.9 DISABILITY. The term "Disability" with respect to an Employee shall
mean physical or mental impairment which entitles the Employee to receive
disability payments under any long-term disability plan maintained by the
Corporation.


                                       4
<PAGE>

         2.10 EMPLOYEE. The term "Employee" shall mean any individual employed
by the Corporation or by any Subsidiary and shall include officers as well as
all other employees of the Corporation or of any Subsidiary (including employees
who are members of the Board of Directors of the Corporation or any Subsidiary).

         2.11 EMPLOYMENT TERMINATION DATE. The term "Employment Termination
Date" with respect to an Employee shall mean the first date on which the
Employee is no longer employed by the Corporation or any Subsidiary.

         2.12 EXERCISE PRICE. The term "Exercise Price" with respect to an
Option shall mean the price specified in the Option at which the Common Shares
subject to the Option may be purchased by the holder of the Option.

         2.13 FAIR MARKET VALUE. Except as otherwise determined by the Committee
at the time of the grant of an Award, the term "Fair Market Value" with respect
to Common Shares shall mean: (a) if the Common Shares are traded on a national
exchange, the mean between the high and low sales price per Common Share on that
national exchange on the date for which the determination of fair market value
is made or, if there are no sales of Common Shares on that date, then on the
next preceding date on which there were any sales of Common Shares, or (b) if
the Common Shares are not traded on a national exchange, the mean between the
high and low sales price per Common Share in the over-the-counter market,
National Market System, as reported by the National Quotations Bureau, Inc. and
NASDAQ on the date for which the determination of fair market value is made or,
if there are no sales of Common Shares on that date, then on the next preceding
date on which there were any sales of Common Shares.

         2.14 INCENTIVE STOCK OPTION. The term "Incentive Stock Option" shall
mean an Option intended by the Committee to qualify as an "incentive stock
option" within the meaning of Section 422 of the Internal Revenue Code of 1986,
as amended.

         2.15 LIMITED STOCK APPRECIATION RIGHT. The term "Limited Stock
Appreciation Right" or "Limited SAR" shall mean an Award granted to an Employee
with respect to all or any part of any Option, that entitles the holder thereof
to receive from the Corporation, upon exercise of the Limited SAR and surrender
of the related Option, or any portion of the Limited SAR and the related Option,
an amount equal to (unless the Committee specifies a lesser amount at the time
of the grant of the Award):

         (a)      in the case of a Limited SAR granted with respect to an
                  Incentive Stock Option, 100% of the excess, if any, measured
                  at the time of the exercise of the Limited SAR, of (i) the
                  Fair Market Value of the Common Shares subject to the
                  Incentive Stock Option with respect to which the Limited SAR
                  is exercised over (ii) the Exercise Price of those Common
                  Shares under the Incentive Stock Option, or

                                       5
<PAGE>

         (b)      in the case of a Limited SAR granted with respect to a
                  Nonqualified Option, 100% of the highest of:

                  (i)      the excess, measured at the time of the exercise of
                           the Limited SAR, of (A) the Fair Market Value of the
                           Common Shares subject to the Nonqualified Option with
                           respect to which the Limited SAR is exercised over
                           (B) the Exercise Price of those Common Shares under
                           the Nonqualified Option,

                  (ii)     the excess of (A) the highest gross price (before
                           brokerage commissions and soliciting dealers' fees)
                           paid or to be paid for a Common Share (whether in
                           cash or in property and whether by way of exchange,
                           conversion, distribution upon liquidation, or
                           otherwise) in connection with any Change of Control
                           multiplied by the number of Common Shares subject to
                           the Nonqualified Option with respect to which the
                           Limited SAR is exercised over (B) the Exercise Price
                           of those Common Shares under the Nonqualified Option,
                           or

                  (iii)    the excess of (A) the highest Fair Market Value of
                           the Common Shares subject to the Nonqualified Option
                           with respect to which the Limited SAR is exercised on
                           any one day during the period beginning on the
                           sixtieth day prior to the date on which the Limited
                           SAR is exercised multiplied by the number of Common
                           Shares subject to the Nonqualified Option with
                           respect to which the Limited SAR is exercised over
                           (B) the Exercise Price of those Common Shares under
                           the Nonqualified Option.

         2.16 NONQUALIFIED OPTION. The term "Nonqualified Option" shall mean an
Option intended by the Committee not to qualify as an "incentive stock option"
under Section 422 of the Internal Revenue Code of 1986, as amended.

         2.17 OPTION. The term "Option," (a) when used otherwise than in
connection with the term Stock Appreciation Right or Limited Stock Appreciation
Right, shall mean an Award entitling the holder thereof to purchase a specified
number of Common Shares at a specified price during a specified period of time,
and (b) when used in connection with the term Stock Appreciation Right or
Limited Stock Appreciation Right, shall mean (i) any such Award or (ii) any
award under any other plan maintained or assumed by the Corporation entitling
the holder thereof to purchase a specified number of Common Shares at a
specified price during a specified period of time.


                                       6
<PAGE>


         2.18 OPTION EXPIRATION DATE. The term "Option Expiration Date" with
respect to any Option shall mean the date selected by the Committee after which,
except as provided in Section 10.4 in the case of the death of the Employee to
whom the option was granted, the Option may not be exercised.

         2.19 PERFORMANCE GOAL. The term "Performance Goal" shall mean a
performance goal specified by the Committee in connection with the potential
grant of Performance Shares and may include, without limitation, goals based
upon cumulative earnings per Common Share, return on investment, return on
shareholders' equity, or achievement of any other goals, whether or not readily
expressed in financial terms, that are related to the performance by the
Corporation, by any Subsidiary, or by any Employee or group of Employees in
connection with services performed by that Employee or those Employees for the
Corporation, a Subsidiary, or any one or more subunits of the Corporation or of
any Subsidiary.

         2.20 PERFORMANCE PERIOD. The term "Performance Period" shall mean such
one or more periods of time, which may be of varying and overlapping durations,
as the Committee may select, over which the attainment of one or more
Performance Goals will be relevant in connection with one or more Awards of
Performance Shares.

         2.21 PERFORMANCE SHARES. The term "Performance Shares" shall mean an
Award denominated in Common Shares and contingent upon attainment of one or more
Performance Goals by the Corporation or a Subsidiary or any subunit of the
Corporation or of any Subsidiary over a Performance Period.

         2.22 PLAN. The term "Plan" shall mean this KeyCorp Amended and Restated
1991 Equity Compensation Plan as from time to time hereafter amended in
accordance with Section 20.

         2.23 RESTRICTED STOCK. The term "Restricted Stock" shall mean Common
Shares of the Corporation delivered to an Employee pursuant to an Award subject
to such restrictions, conditions and contingencies as the Committee may provide
in the relevant Award Instrument, including (a) the restriction that the
Employee not sell, transfer, otherwise dispose of, or pledge or otherwise
hypothecate the Restricted Stock during the applicable Restriction Period, (b)
the requirement that, subject to the provisions of Section 10, if the Employee's
employment terminates so that the Employee is no longer employed by the
Corporation or any Subsidiary before the end of the applicable Restriction
Period, the Employee will offer to sell to the Corporation at the Acquisition
Price each Common Share of Restricted Stock held by the Employee at the
Employment Termination Date with respect to which, as of that date, any
restrictions, conditions, or contingencies have not lapsed, and (c) such other
restrictions, conditions, and contingencies, if any, as the Committee may
provide in the Award Instrument with respect to that Restricted Stock.


                                       7
<PAGE>

         2.24 RESTRICTION PERIOD. The term "Restriction Period" with respect to
an Award of Restricted Stock shall mean the period selected by the Committee and
specified in the Award Instrument with respect to that Restricted Stock during
which the Employee may not sell, transfer, otherwise dispose of, or pledge or
otherwise hypothecate that Restricted Stock.

         2.25 RULE 16b-3. Term "Rule 16b-3" shall mean Rule 16b-3 or any rule
promulgated in replacement thereof or in substitution therefor under the 1934
Act.

         2.26 RULE 16b-3 EXEMPTION. The term "Rule 16b-3 Exemption" shall mean
the exemption from Section 16(b) of the 1934 Act that is available under Rule
16b-3.

         2.27 SECTION 16(b) EMPLOYEE. The term "Section 16(b) Employee" shall
mean an individual who is, or at any time within the preceding six months was, a
director, officer, or 10% shareholder of the Corporation within the meaning of
Section 16(b) of the 1934 Act.

         2.28 STOCK APPRECIATION RIGHT. The term "Stock Appreciation Right "or
"SAR" shall mean an Award granted to an Employee with respect to all or any part
of any Option that entitles the holder thereof to receive from the Corporation,
upon exercise of the SAR and surrender of the related Option, or any portion of
the SAR and the related Option, an amount equal to 100%, or such lesser
percentage as the Committee may determine at the time of the grant of the Award,
of the excess, if any, measured at the time of the exercise of the SAR, of (a)
the Fair Market Value of the Common Shares subject to the Option with respect to
which the SAR is exercised over (b) the Exercise Price of those Common Shares
under the Option.

         2.29 SUBSIDIARY. The term "Subsidiary" shall mean any corporation,
partnership, joint venture, or other business entity in which the Corporation
owns, directly or indirectly, 50 percent or more of the total combined voting
power of all classes of stock (in the case of a corporation) or other ownership
interest (in the case of any entity other than a corporation).

         2.30 TANDEM AWARD. The term "Tandem Award" shall mean any two or more
Awards that are linked by the terms of any such Awards so that the exercise of
one such Award, in whole or in part, requires or will automatically result in
the surrender or cancellation, in whole or in proportionate part, of the other
such Awards.

         2.31 TRANSFEREE. The term "Transferee" shall mean, with respect to
Nonqualified Options only, any person or entity to which an Employee is
permitted by the Committee to transfer or assign all or part of his or her
Options.

         3. ADMINISTRATION. The Plan shall be administered by the Committee. No
Award may be made under the Plan to any member or alternate member of the
Committee. The Committee shall have authority, subject to the terms of the Plan,
(a) to determine the Employees who are eligible to participate in the Plan, the
type, size, and terms of Awards to be granted to any Employee, the time or times
at which Awards shall be exercisable or at which restrictions, conditions, and
contingencies shall lapse, and the terms and provisions of the instruments by


                                       8
<PAGE>


which Awards shall be evidenced, (b) to establish any other restrictions,
conditions, and contingencies on Awards in addition to those prescribed by the
Plan, (c) to interpret the Plan, and (d) to make all determinations necessary
for the administration of the Plan.

         The construction and interpretation by the Committee of any provision
of the Plan or any Award Instrument delivered pursuant to the Plan and any
determination by the Committee pursuant to any provision of the Plan or any
Award Instrument shall be final and conclusive. No member or alternate member of
the Committee shall be liable for any such action or determination made in good
faith.

         The Committee may act only by a majority of its members. Any
determination of the Committee may be made, without a meeting, by a writing or
writings signed by all of the members of the Committee. In addition, the
Committee may authorize any one or more of their number or any officer of the
Corporation to execute and deliver documents on behalf of the Committee and the
Committee may delegate to one or more employees, agents, or officers of the
Corporation, or to one or more third party consultants, accountants, lawyers, or
other advisors, such ministerial duties related to the operation of the Plan as
it may deem appropriate.

         4. ELIGIBILITY. Awards may be granted to Employees of the Corporation
or any Subsidiary selected by the Committee in its sole discretion. The granting
of any Award to an Employee shall not entitle that Employee to, nor disqualify
the Employee from, participation in any other grant of an Award. The maximum
number of Common Shares with respect to which any Employee may receive Awards
during any calendar year shall be the lesser of 400,000 Common Shares or .2% of
the outstanding Common Shares of the Corporation on the date such award was
made, which maximum number shall be subject to adjustment as provided in Section
13 of the Plan.

         5. STOCK SUBJECT TO THE PLAN. The stock that may be issued and
distributed to Employees in connection with Awards granted under the Plan shall
be Common Shares and may be authorized and unissued Common Shares, treasury
Common Shares, or Common Shares acquired on the open market specifically for
distribution under the Plan, as the Board of Directors may from time to time
determine.

         Subject to adjustment as provided in Section 13, the number of Common
Shares available for grant of Awards under the Plan shall be determined from
time to time as follows: (a) on the date of the 1994 Annual Meeting of
Shareholders of the Corporation (at which meeting an amendment and restatement
of the Plan was submitted for approval of the shareholders of the Corporation),
the number of Common Shares available for grant of Awards under the Plan shall
equal two percent of the total number of Common Shares outstanding on March 31,
1994, and (b) on January 2, 1995 and on each January 2 occurring thereafter
during the life of the Plan, the number of Common Shares available for grant of
Awards under the Plan shall be increased by adding to the number of Common
Shares then available for grant of Awards under the Plan, the number of Common
Shares of the Corporation that, when added to the number of Common Shares that
otherwise remain available for grant of additional Awards under the Plan on that



                                       9
<PAGE>

January 2, equals two percent of the total number of Common Shares of the
Corporation outstanding on December 31st of the next proceeding year.

         The number of Common Shares remaining available for grants of
additional Awards under the Plan at any particular time during a calendar year
shall be reduced, upon the granting thereafter of any Award under the Plan, by
the full number of Common Shares subject to that Award except that, in the case
of any particular Tandem Award, the number of Common Shares counted as being
subject to such Tandem Award shall be the maximum number of Common Shares with
respect to which the Employee may receive value under such Tandem Award. If any
Award for any reason expires or is terminated, in whole or in part, without the
receipt by an Employee of Common Shares (or the equivalent thereof in cash or
other property), the Common Shares subject to that part of the Award that has so
expired or terminated shall again be available for the future grant of Awards
under the Plan.

         Notwithstanding any other provision of the Plan, but subject to
adjustment under Section 13, (a) the maximum number of Common Shares that may be
issued under the Plan pursuant to Incentive Stock Options shall be 9,600,000
Common Shares, and (b) the maximum number of Common Shares that may be issued
under the Plan as Restricted Stock during any calendar year shall be that number
of Common Shares that is equal to five percent of the total number of Common
Shares available for grant of Awards under the Plan as of January 2 of that
calendar year.

         6.  STOCK OPTIONS.

         6.1 TYPE AND DATE OF GRANT OF OPTIONS.

         (a) The Award Instrument pursuant to which any Incentive Stock Option
             is granted shall specify that the Option granted thereby shall be
             treated as an Incentive Stock Option. The Award Instrument pursuant
             to which any Nonqualified Option is granted shall specify that the
             Option granted thereby shall not be treated as an Incentive Stock
             Option.

         (b) The day on which the Committee authorizes the grant of an Incentive
             Stock Option shall be the date on which that Option is granted. No
             Incentive Stock Option may be granted on any date after the tenth
             anniversary of the date of adoption, on March 17, 1994, by the
             Board of Directors of the Corporation, of the Plan as amended and
             restated.

         (c) The day on which the Committee authorizes the grant of a
             Nonqualified Option shall be considered the date on which that
             Option is granted, unless the Committee specifies a later date.


                                       10
<PAGE>

         6.2 EXERCISE PRICE. The Exercise Price under any Option shall be not
less than the Fair Market Value of the Common Shares subject to the Option on
the date the Option is granted.

         6.3 OPTION EXPIRATION DATE. The Option Expiration Date under any
Incentive Stock Option shall be not later than ten years from the date on which
the Option is granted. The Option Expiration Date under any Nonqualified Option
shall not be later than ten years and one month from the date on which the
Option is granted.

         6.4 EXERCISE OF OPTIONS.

         (a) Except as otherwise provided in Section 10, an Option may be
             exercised only while the Employee to whom the Option was granted is
             in the employ of the Corporation or of a Subsidiary. Subject to
             this requirement, each Option shall become exercisable in one or
             more installments at the time or times provided in the Award
             Instrument evidencing the Option. Once any portion of an Option
             becomes exercisable, that portion shall remain exercisable until
             expiration or termination of the Option. An Employee to whom an
             Option is granted or, with respect to Nonqualified Options, the
             Employee's Transferee may exercise the Option from time to time, in
             whole or in part, up to the total number of Common Shares with
             respect to which the Option is then exercisable, except that no
             fraction of a Common Share may be purchased upon the exercise of
             any Option.

         (b) An Employee or, with respect to Nonqualified Options, any
             Transferee electing to exercise an Option shall deliver to the
             Corporation (i) the Exercise Price payable in accordance with
             Section 6.5 and (ii) written notice of the election that states the
             number of whole Common Shares with respect to which the Employee is
             exercising the Option.

         6.5 PAYMENT FOR COMMON SHARES. Upon exercise of an Option by an
Employee or, with respect to Nonqualified Options, any Transferee, the Exercise
Price shall be payable by the Employee or Transferee in cash or in such other
form of consideration as the Committee determines may be accepted, including
without limitation, securities or other property, or any combination of cash,
securities or other property, or by delivery by the Employee or Transferee (with
the written notice of election to exercise) of irrevocable instructions to a
broker registered under the 1934 Act promptly to deliver to the Corporation the
amount of sale or loan proceeds to pay the Exercise Price. The Committee, in its
sole discretion, may grant to an Employee or, with respect to Nonqualified
Options, any Transferee the right to transfer Common Shares acquired upon the
exercise of a part of an Option in payment of the Exercise Price payable upon
immediate exercise of a further part of the Option.

         6.6 CONVERSION OF INCENTIVE STOCK OPTIONS. The Committee may at any
time in its sole discretion take such actions as may be necessary to convert any
outstanding Incentive Stock Option (or any installments or portions of
installments thereof) into a Nonqualified Option with


                                       11
<PAGE>

or without the consent of the Employee to whom that Incentive Stock Option was
granted and whether or not that Employee is an Employee at the time of the
conversion.

         7.  STOCK APPRECIATION RIGHTS AND LIMITED STOCK APPRECIATION RIGHTS.

         7.1 GRANT OF SARS AND LIMITED SARS. An SAR may be granted only in
connection with an Option. An SAR granted in connection with an Incentive Stock
Option may be granted only when the Incentive Stock Option is granted. An SAR
granted in connection with a Nonqualified Option may be granted either when the
related Nonqualified Option is granted or at any time thereafter including, in
the case of any Nonqualified Option resulting from the conversion of an
Incentive Stock Option, simultaneously with or after the conversion. Similarly,
a Limited SAR may be granted only in connection with an Option. A Limited SAR
granted in connection with an Incentive Stock Option may be granted only when
the Incentive Stock Option is granted. A Limited SAR granted in connection with
a Nonqualified Option may be granted either when the related Nonqualified Option
is granted or at any time thereafter including, in the case of any Nonqualified
Option resulting from the conversion of an Incentive Stock Option,
simultaneously with or after the conversion.

         7.2 EXERCISE OF SARS AND LIMITED SARS.

         (a) An Employee electing to exercise an SAR or a Limited SAR shall
             deliver written notice to the Corporation of the election
             identifying the SAR or Limited SAR and the related Option with
             respect to which the SAR or Limited SAR was granted to the Employee
             and specifying the number of whole Common Shares with respect to
             which the Employee is exercising the SAR or Limited SAR. Upon
             exercise of the SAR or Limited SAR, the related Option shall be
             deemed to be surrendered to the extent that the SAR or Limited SAR
             is exercised.

         (b) SARs and Limited SARs may be exercised only (i) after the
             expiration of six months from the date of grant of the SAR or
             Limited SAR, (ii) on a date when the SAR or Limited SAR is "in the
             money" (i.e., when there would be positive consideration received
             upon exercise of the SAR or Limited SAR), (iii) at a time and to
             the same extent as the related Option is exercisable, (iv) unless
             otherwise provided in the relevant Award Instrument, by surrender
             to the Corporation, unexercised, of the related Option or any
             applicable portion thereof, and (v) in compliance with all
             restrictions set forth in or specified by the Committee pursuant to
             Section 7.2(c) (in the case of SARs) or Section 7.2(d) (in the case
             of Limited SARs).

         (c) The Committee may specify in the Award Instrument pursuant to which
             any SAR is granted waiting periods and restrictions on permissible
             exercise periods in addition to the restrictions on exercise set
             forth in


                                       12
<PAGE>

             Section 7.2(b), including, without limitation, any restriction
             necessary to make applicable the Rule 16b-3 Exemption.

         7.3 PAYMENT FOR SARS AND LIMITED SARS. The amount payable upon exercise
of an SAR or Limited SAR may be paid by the Corporation in cash, or, if the
Committee shall determine in its sole discretion, in whole Common Shares (taken
at their Fair Market Value at the time of exercise of the SAR or Limited SAR) or
in a combination of cash and whole Common Shares; provided, however, that in no
event shall the total number of Common Shares that may be paid to an Employee
pursuant to the exercise of an SAR or Limited SAR exceed the total number of
Common Shares subject to the related Option.

         7.4 TERMINATION, AMENDMENT, OR SUSPENSION OF SARS AND LIMITED SARS.
SARs and Limited SARs shall terminate and may no longer by exercised upon the
first to occur of (a) exercise or termination of the related Option, (b) any
termination date specified by the Committee at the time of grant of the SAR or
Limited SAR, or (c) the transfer by the Employee of the related Option. In
addition, the Committee may in its sole discretion at any time before the
occurrence of a Change of Control amend, suspend, or terminate any SAR or
Limited SAR theretofore granted under the Plan without the holder's consent;
provided that, in the case of amendment, no provision of the SAR or Limited SAR,
as amended, shall be in conflict with any provision of the Plan.

         8.  RESTRICTED STOCK.

         8.1 ADDITIONAL CONDITIONS ON RESTRICTED STOCK. In addition to the
restrictions on disposition of Restricted Stock during the Restriction Period
and the requirement to offer Restricted Stock to the Corporation if the
Employee's employment terminates during the Restriction Period, the Committee
may provide in the Award Instrument with respect to any Award of Restricted
Stock other restrictions, conditions, and contingencies, which other
restrictions, conditions, and contingencies, if any, may relate to, in addition
to such other matters as the Committee may deem appropriate, the Employee's
personal performance, corporate performance, or the performance of any subunit
of the Corporation or any Subsidiary, in each case measured in such manner as
may be specified by the Committee. The Committee may impose different
restrictions, conditions, and contingencies on separate Awards of Restricted
Stock granted to different Employees, whether at the same or different times,
and on separate Awards of Restricted Stock granted to the same Employee, whether
at the same or different times. The Committee may specify a single Restriction
Period for all of the Restricted Stock subject to any particular Award
Instrument or may specify multiple Restriction Periods so that the restrictions
with respect to the Restricted Stock subject to the Award will expire in stages
according to a schedule specified by the Committee and set forth in the Award
Instrument; provided, however, that no Restriction Period with respect to any
Restricted Stock shall end earlier than one year after the date on which that
Restricted Stock is granted.


                                       13
<PAGE>

         8.2 PAYMENT FOR RESTRICTED STOCK. Each Employee to whom an Award of
Restricted Stock is made shall pay the Acquisition Price with respect to that
Restricted Stock to the Corporation not later than 30 days after the delivery to
the Employee of the Award Instrument with respect to that Restricted Stock. If
any Employee fails to pay the Acquisition Price with respect to any Award of
Restricted Stock within that 30 day period, the Employee's right under that
Award shall be forfeited.

         8.3 RIGHTS AS A SHAREHOLDER. Upon payment by an Employee in full of the
Acquisition Price for Restricted Stock under an Award, the Employee shall have
all of the rights of a shareholder with respect to the Restricted Stock,
including voting and dividend rights, subject only to such restrictions and
requirements referred to in Section 8.1 as may be incorporated in the Award
Instrument with respect to that Restricted Stock.

         9.  PERFORMANCE SHARES.

         9.1 DISCRETION OF COMMITTEE WITH RESPECT TO PERFORMANCE SHARES. The
Committee shall have full discretion to select the Employees to whom Awards of
Performance Shares are made, the number of Performance Shares to be granted to
any Employee so selected, the kind and level of the Performance Goals and
whether those Performance Goals are to apply to the Corporation, a Subsidiary,
or any one or more subunits of the Corporation or of any Subsidiary, and the
dates on which each Performance Period shall begin and end, and to determine the
form and provisions of the Award Instrument to be used in connection with any
Award of Performance Shares.

         9.2 CONDITIONS TO PAYMENT FOR PERFORMANCE SHARES.

         (a) Unless otherwise provided in the relevant Award Instrument, an
             Employee must be employed by the Corporation or a Subsidiary on the
             last day of a Performance Period to be entitled to payment for any
             Performance Shares.

         (b) The Committee may establish, from time to time, one or more
             formulas to be applied against the Performance Goals to determine
             whether all, some portion but less than all, or none of the
             Performance Shares granted with respect to a Performance Period are
             treated as earned pursuant to any Award. An Employee will be
             entitled to receive payments with respect to any Performance Shares
             only to the extent that those Performance Shares are treated as
             earned under one or more such formulas.

         9.3 PAYMENT FOR PERFORMANCE SHARES. The Corporation shall pay each
Employee who is entitled to payment for Performance Shares earned with respect
to any Performance Period an amount for those Performance Shares (a) in cash
(based upon the per share Fair Market Value of Common Shares on the last day of
the Performance Period), (b) in Common Shares (one Common Share for each
Performance Share earned), (c) in Restricted Stock (one Common Share of
Restricted Stock for each Performance Share earned), or (d) any combination of
the


                                       14
<PAGE>

foregoing, in such proportions as the Committee may determine. Restricted
Stock issued by the Corporation in payment of Performance Shares shall be
subject to all the provisions of Section 8.

         10.  TERMINATION OF EMPLOYMENT. After an Employee's Employment
Termination Date, the rules set forth in this Section 10 shall apply. All
factual determinations with respect to the termination of an Employee's
employment that may be relevant under this Section 10 shall be made by the
Committee in its sole discretion.

         10.1 TERMINATION OTHER THAN UPON DEATH, DISABILITY, OR CERTAIN
RETIREMENTS. Upon any termination of an Employee's employment for any reason
other than the Employee's retirement (under any retirement plan of the
Corporation or of a Subsidiary) as provided in Section 10.2, disability as
provided on Section 10.3, or death as provided in Section 10.4:

         (a)  Unless otherwise provided in the relevant Award Instrument, the
              Employee or, with respect to Nonqualified Options, any Transferee
              shall have the right (i) during the period ending six months after
              the Employment Termination Date, but not later than the Option
              Expiration Date, to exercise any Nonqualified Options and related
              SARs that were outstanding on the Employment Termination Date, if
              and to the same extent as those Options and SARs were exercisable
              by the Employee or Transferee (as the case may be) on the
              Employment Termination Date, and (ii) during the period ending
              three months after the Employment Termination Date, but not later
              that the Option Expiration Date, to exercise any Incentive Stock
              Options and related SARs that were outstanding on the Employment
              Termination Date, if and to the same extent as those Options and
              SARs were exercisable by the Employee on the Employment
              Termination Date. Notwithstanding the preceding sentence, if
              within two years after a Change of Control an Employee's
              Employment Termination Date occurs other than as a result of a
              Voluntary Resignation, unless otherwise provided in the relevant
              Award Instrument, the Employee or, with respect to Nonqualified
              Options, any Transferee shall have the right, during the Extended
              Period, but not later than the Option Expiration Date, to exercise
              any Options and related SARs that were outstanding on the
              Employment Termination Date, if and to the same extent as those
              Options and SARs were exercisable by the Employee or Transferee
              (as the case may be) on the Employment Termination Date (even
              though, in the case of Incentive Stock Options, exercise of those
              Options more than three months after the Employment Termination
              Date may cause the Option to fail to qualify for Incentive Stock
              Option treatment under the Internal Revenue Code of 1986, as
              amended). As used in the immediately preceding sentence, the term
              "Extended Period" means the longer of the period that the Option
              or SAR would otherwise be exercisable in the absence of the
              immediately preceding sentence or the period ending with the
              second anniversary date of the Change of Control


                                       15
<PAGE>

              last occurring before the Employment Termination Date and the term
              "Voluntary Resignation" means that the Employee shall have
              terminated his or her employment with the Corporation and its
              Subsidiaries by voluntarily resigning at his or her own instance
              without having been requested to so resign by the Corporation or
              its Subsidiaries except that any resignation by the Employee will
              not be deemed to be a Voluntary Resignation if, after the Change
              of Control, the Employee's base salary was reduced or the Employee
              was required to relocate his or her principal place of employment
              more than 35 miles,

         (b)  Unless otherwise provided in the relevant Award Instrument,
              the Employee shall offer for resale at the Acquisition Price to
              the Corporation each Common Share of Restricted Stock held by the
              Employee at the Employment Termination Date with respect to which,
              as of that date, any restrictions, conditions, or contingencies
              have not lapsed, and

         (c)  Unless otherwise provided in the relevant Award Instrument, the
              Employee shall forfeit each Performance Share with respect to
              which, as of that date, any restrictions, conditions, or
              contingencies have not lapsed.

         10.2 TERMINATION DUE TO CERTAIN RETIREMENTS. Upon any termination of an
Employee's employment with the Corporation or any Subsidiary under circumstances
entitling the Employee to immediate payment of normal retirement or early
retirement benefits under any retirement plan of the Corporation or of a
Subsidiary (whether the Employee elects to commence or defer receipt of such
payment):

         (a)  Unless otherwise provided in the relevant Award Instrument, the
              Employee or, with respect to Nonqualified Options, any Transferee
              shall have the right (i) to exercise, from time to time during the
              period ending three years (two years if the Option was granted
              prior to January 1, 2002) after the Employment Termination Date,
              but not later than the Option Expiration Date, any Nonqualified
              Options and related SARs that were outstanding on the Employment
              Termination Date, if and to the same extent as those Options and
              SARs were exercisable by the Employee or Transferee (as the case
              may be) on the Employment Termination Date, and (ii) to exercise,
              from time to time during the period ending three years (two years
              if the Option was granted prior to January 1, 2002) after the
              Employment Termination Date, but no later than the Option
              Expiration Date, any Incentive Stock Options and related SARs that
              were outstanding on the Employment Termination Date, if and to the
              same extent as those Options and SARs were exercisable by the
              Employee on the Employment Termination Date (even though exercise
              of the Incentive Stock Option more than three months after the
              Employment Termination Date may


                                       16
<PAGE>

              cause the Option to fail to qualify for Incentive Stock Option
              treatment under the Internal Revenue Code of 1986, as amended),

         (b)  The relevant Award Instrument may provide that the Employee or,
              with respect to Nonqualified Options, any Transferee will have the
              right to exercise, from time to time until not later than the
              Option Expiration Date, Nonqualified Stock Options and SARs and
              Incentive Stock Options and SARs to the extent such Options and
              SARs become exercisable by their terms prior to the Option
              Expiration Date (or such earlier date as specified in the relevant
              Award Instrument), notwithstanding the fact that such Options and
              SARs were not exercisable in whole or in part (whether because a
              condition to exercise had not yet occurred or a specified time
              period had not yet elapsed or otherwise) on the Employment
              Termination Date,

         (c)  Unless otherwise provided in the relevant Award Instrument, the
              Employee shall offer for resale at the Acquisition Price to the
              Corporation each Common Share of Restricted Stock held by the
              Employee at the Employment Termination Date with respect to which,
              as of that date, any restrictions, conditions, or contingencies
              have not lapsed, and

         (d)  Unless otherwise provided in the relevant Award Instrument, the
              Employee shall forfeit each Performance Share with respect to
              which, as of that date, any restrictions, conditions, or
              contingencies have not lapsed.

         10.3 TERMINATION DUE TO DISABILITY. Upon any termination of an
              Employee's employment due to disability:

         (a)  Unless otherwise provided in the relevant Award Instrument, the
              Employee, the Employee's attorney in fact or legal guardian or,
              with respect to Nonqualified Options, any Transferee shall have
              the right (i) to exercise, from time to time during the period
              ending three years (two years if the Option was granted prior to
              January 1, 2002) after the Employment Termination Date, but not
              later than the Option Expiration Date, any Nonqualified Options
              and related SARs that were outstanding on the Employment
              Termination Date, if and to the same extent those Options and SARs
              were exercisable by the Employee or Transferee (as the case may
              be) on the Employment Termination Date, and (ii) to exercise, from
              time to time during the period ending three years (two years if
              the Option was granted prior to January 1, 2002) after the
              Employment Termination Date, but no later than the Option
              Expiration Date, any Incentive Stock Options and related SARs that
              were outstanding on the employment Termination Date, if and to the
              same extent as those Options and SARs were exercisable by the
              Employee on the Employment Termination Date


                                       17
<PAGE>

              (even though exercise of the Incentive Stock Option more than one
              year after the Employment Termination Date may cause the Option to
              fail to qualify for Incentive Stock Option treatment under the
              Internal Revenue Code of 1986, as amended),

         (b)   Unless otherwise provided in the relevant Award Instrument, the
               Employee shall offer for resale at the Acquisition Price to the
               Corporation each Common Share of Restricted Stock held by the
               Employee at the Employment Termination Date with respect to
               which, as of that date, any restrictions, conditions, or
               contingencies have not lapsed, and

         (c)   Unless otherwise provided in the relevant Award Instrument, the
               Employee shall forfeit each Performance Share with respect to
               which, as of that date, any restrictions, conditions, or
               contingencies have not lapsed.

         10.4. DEATH OF AN EMPLOYEE. Upon the death of an Employee while
employed by the Corporation or any Subsidiary or within any of the periods
referred to in any Section 10.1, 10.2, or 10.3 during which any particular
Option or SAR remains potentially exercisable:

         (a)  Unless otherwise provided in the relevant Award Instrument, if the
              Option Expiration Date of any Nonqualified Option that had not
              expired before the Employee's death would otherwise expire before
              the first anniversary of the Employee's death, that Option
              Expiration Date shall automatically be extended to the first
              anniversary of the Employee's death or such other date as provided
              in the relevant Award Instrument,

         (b)  Unless otherwise provided in the relevant Award Instrument, the
              Employee's executor or administrator, the person or persons to
              whom the Employee's rights under any Option or SAR are transferred
              by will or the laws of descent and distribution or, with respect
              to Nonqualified Options, any Transferee shall have the right to
              exercise, from time to time during the period ending three years
              (two years if the Option was granted prior to January 1, 2002)
              after the date of the Employee's death, but not later than the
              Option Expiration Date, any Options and related SARs that were
              outstanding on the date of the Employee's death, if and to the
              same extent as those Options and SARs were exercisable by the
              Employee or Transferee (as the case may be) on the date of the
              Employee's death,

         (c)  Unless otherwise provided in the relevant Award Instrument, the
              Employee shall offer for resale at the Acquisition Price to the
              Corporation each Common Share of Restricted Stock held by the
              Employee at the Employment Termination Date with respect to which,
              as of that date, any restrictions, conditions, or contingencies
              have not lapsed, and


                                       18
<PAGE>

         (d)  Unless otherwise provided in the relevant Award Instrument, the
              Employee shall forfeit each Performance Share with respect to
              which, as of that date, any restrictions, conditions, or
              contingencies have not lapsed.

         11. ACCELERATION UPON CHANGE OF CONTROL. Unless otherwise specified in
the relevant Award Instrument, upon the occurrence of a Change of Control of the
Corporation, each Award theretofore granted to any Employee that then remains
outstanding shall be automatically treated as follows: (a) any outstanding
Option shall become immediately exercisable in full, (b) SARs and Limited SARs
related to any such Options shall also become immediately exercisable in full,
(c) the Restriction Period with respect to all outstanding Awards of Restricted
Stock shall immediately terminate, and (d) the restrictions, conditions, or
contingencies on any Performance Shares shall be modified in such manner as the
Committee may specify to give the Employee the benefit of those Performance
Shares through the date of Change of Control.

         12. ASSIGNABILITY. Nonqualified Options may not be assigned or
transferred (other than by will or by the laws of descent and distribution)
unless the Committee, in its sole discretion, determines to allow such
assignment or transfer and, if the Committee determines to allow any such
assignment or transfer, the Transferee shall have the power to exercise such
Nonqualified Option in accordance with the terms of the Award and the provisions
of this Plan. No Incentive Stock Option, SAR, Limited SAR, Restricted Stock
during the Restriction Period, or Performance Share may be transferred other
than by will or by the laws of descent and distribution. During an Employee's
lifetime, only the Employee (or in the case of incapacity of an Employee, the
Employee's attorney in fact or legal guardian) may exercise any Incentive Stock
Option, SAR, Limited SAR, Restricted Stock during the Restriction Period, or
Performance Share requiring or permitting exercise.

         13. ADJUSTMENT UPON CHANGES IN COMMON SHARES. Automatically and without
Committee action, in the event of any stock dividend, stock split, or share
combination of the Common Shares, or by appropriate Committee action in the
event of any reclassification, recapitalization, merger, consolidation, other
form of business combination, liquidation, or dissolution involving the
Corporation or any spin-off or other distribution to shareholders of the
Corporation (other than normal cash dividends), appropriate adjustments to (a)
the maximum number of Common Shares that may be issued under the Plan pursuant
to Section 5, the maximum number of Common Shares that may be issued under the
Plan pursuant to Incentive Stock Options as provided in Section 5, and the
maximum number of Common Shares with respect to which any Employee may receive
Awards during any calendar year as provided in Section 4, and (b) the number and
kind of shares subject to, the price per share under, and the terms and
conditions of each then outstanding Award shall be made to the extent necessary
and in such manner that the benefits of Employees under all then outstanding
Awards shall be maintained substantially as before the occurrence of such event.
Any such adjustment shall be conclusive and binding for all purposes of the Plan
and shall be effective, in the event of any stock dividend, stock split, or
share combination, as of the date of such stock dividend, stock split, or share
combination, and in all other cases, as of such date as the Committee may
determine.


                                       19
<PAGE>

         14. PURCHASE FOR INVESTMENT. Each person acquiring Common Shares
pursuant to any Award may be required by the Corporation to furnish a
representation that he or she is acquiring the Common Shares so acquired as an
investment and not with a view to distribution thereof if the Corporation, in
its sole discretion, determines that such representation is required to insure
that a resale or other disposition of the Common Shares would not involve a
violation of the Securities Act of 1933, as amended, or of applicable blue sky
laws. Any investment representation so furnished shall no longer be applicable
at any time such representation is no longer necessary for such purposes.

         15. WITHHOLDING OF TAXES. The Corporation will withhold from any
payments of cash made pursuant to the Plan such amount as is necessary to
satisfy all applicable federal, state, and local withholding tax obligations.
The Committee may, in its discretion and subject to such rules as the Committee
may adopt from time to time, permit or require an Employee (or other person
exercising an Option with respect to withholding taxes upon exercise of such
Option) to satisfy, in whole or in part, any withholding tax obligation that may
arise in connection with the grant of an Award, the lapse of any restrictions
with respect to an Award, the acquisition of Common Shares pursuant to any
Award, or the disposition of any Common Shares received pursuant to any Award by
having the Corporation hold back some portion of the Common Shares that would
otherwise be delivered pursuant to the Award or by delivering to the Corporation
an amount equal to the withholding tax obligation arising with respect to such
grant, lapse, acquisition, or disposition in (a) cash, (b) Common Shares, or (c)
such combination of cash and Common Shares as the Committee may determine. The
Fair Market Value of the Common Shares to be so held back by the Company or
delivered by the Employee shall be determined as of the date on which the
obligation to withhold first arose.

         16. HARMFUL ACTIVITY. If an Employee shall engage in any "harmful
activity" prior to or within six months after termination of employment with
Key, then any Profits realized upon the exercise of any Covered Option on or
after one year prior to the termination of employment with Key shall inure to
the Corporation. The aforementioned restriction shall not apply in the event
that employment with Key terminates within two years after a Change of Control
of the Corporation if any of the following have occurred: a relocation of an
Employee's principal place of employment more than 35 miles from an Employee's
principal place of employment immediately prior to the Change of Control, a
reduction in an Employee's base salary after a Change of Control, or termination
of employment under circumstances in which an Employee is entitled to severance
benefits or salary continuation or similar benefits under a change of control
agreement, employment agreement, or severance or separation pay plan. If any
Profits realized upon the exercise of any Covered Option inure to the benefit of
the Corporation in accordance with the first sentence of this paragraph, an
Employee shall pay all such Profits to the Corporation within 30 days after
first engaging in any harmful activity and all unexercised Covered Options shall
immediately be forfeited and canceled. Consistent with the provisions of Section
3 of the Plan, the determination by the Committee as to whether an Employee
engaged in "harmful activity" prior to or within six months after termination of
employment with Key shall be final and conclusive.


                                       20
<PAGE>

A "harmful activity" shall have occurred if an Employee shall do any one or more
of the following:

                  a. Use, publish, sell, trade or otherwise disclose Non-Public
         Information of Key unless such prohibited activity was inadvertent,
         done in good faith and did not cause significant harm to Key.

                  b. After notice from the Corporation, fail to return to Key
         any document, data, or thing in an Employee's possession or to which an
         Employee has access that may involve Non-Public Information of Key.

                  c. After notice from the Corporation, fail to assign to Key
         all right, title, and interest in and to any confidential or
         non-confidential Intellectual Property which an Employee created, in
         whole or in part, during employment with Key, including, without
         limitation, copyrights, trademarks, service marks, and patents in or to
         (or associated with) such Intellectual Property.

                  d. After notice from the Corporation, fail to agree to do any
         acts and sign any document reasonably requested by Key to assign and
         convey all right, title, and interest in and to any confidential or
         non-confidential Intellectual Property which an Employee created, in
         whole or in part, during employment with Key, including, without
         limitation, the signing of patent applications and assignments thereof.

                  e. Upon an Employee's own behalf or upon behalf of any other
         person or entity that competes or plans to compete with Key, solicit or
         entice for employment or hire any Employee of Key.

                  f. Upon an Employee's own behalf or upon behalf of any other
         person or entity that competes or plans to compete with Key, call upon,
         solicit, or do business with (other than business which does not
         compete with any business conducted by Key) any customer of Key an
         Employee called upon, solicited, interacted with, or became acquainted
         with, or learned of through access to information (whether or not such
         information is or was non-public) while employed at Key unless such
         prohibited activity was inadvertent, done in good faith, and did not
         involve a customer whom an Employee should have reasonably known was a
         customer of Key.

                  g. Upon an Employee's own behalf or upon behalf of any other
         person or entity that competes or plans to compete with Key, engage in
         any business activity in competition with Key in the same or a closely
         related activity that an Employee was engaged in for Key during the one
         year period prior to the termination of employment.


                                       21
<PAGE>


                  For purposes of this Section 16:

                  "Covered Option" means any Option granted on or after January
                  1, 2001 unless the granting resolution expressly excludes the
                  Option from the provisions of this Section 16.

                  "Intellectual Property" shall mean any invention, idea,
                  product, method of doing business, market or business plan,
                  process, program, software, formula, method, work of
                  authorship, or other information, or thing.

                  "Key" shall mean the Corporation and its Subsidiaries
                  collectively.

                  "Non-Public Information" shall mean, but is not limited to,
                  trade secrets, confidential processes, programs, software,
                  formulas, methods, business information or plans, financial
                  information, and listings of names (e.g., employees,
                  customers, and suppliers) that are developed, owned, utilized,
                  or maintained by an employer such as Key, and that of its
                  customers or suppliers, and that are not generally known by
                  the public.

                  "Profit" shall mean, with respect to any Covered Option, the
                  spread between the Fair Market Value of a Common Share on the
                  date of exercise and the exercise price multiplied by the
                  number of shares exercised under the Covered Option.

         17. AWARDS IN SUBSTITUTION FOR AWARDS GRANTED BY OTHER COMPANIES.
Awards, whether Incentive Stock Options, Nonqualified Options, SARs, Limited
SARs Restricted Stock, or Performance Shares, may be granted under the Plan in
substitution for awards held by employees of a company who become Employees of
the Corporation or a Subsidiary as a result of the merger or consolidation of
the employer company with the Corporation or a Subsidiary, or the acquisition by
the Corporation or a Subsidiary of the assets of the employer company, or the
acquisition by the Corporation or a Subsidiary of stock of the employer company
as a result of which it becomes a Subsidiary. The terms, provisions, and
benefits of the substitute Awards so granted may vary from the terms, provisions
and benefits set forth in or authorized by the Plan to such extent as the
Committee at the time of the grant may deem appropriate to conform, in whole or
in part, to the terms, provisions, and benefits of the awards in substitution
for which they are granted.

         18. LEGAL REQUIREMENTS. No Awards shall be granted and the Corporation
shall have no obligation to make any payment under the Plan, whether in Common
Shares, cash, or any combination thereof, unless such payment is, without
further action by the Committee, in compliance with all applicable Federal and
state laws and regulations, including, without limitation, the United States
Internal Revenue Code and Federal and state securities laws.


                                       22
<PAGE>

         19. DURATION AND TERMINATION OF THE PLAN. The Plan shall become
effective and shall be deemed to have been adopted on the date on which it is
approved by the shareholders of the Corporation and shall remain in effect
thereafter until terminated by action of the Board of Directors. No termination
of the Plan shall adversely affect the rights of any Employee with respect to
any Award granted before the effective date of the termination.

         20. AMENDMENTS. The Board of Directors, or a duly authorized committee
thereof, may alter or amend the Plan from time to time prior to its termination
in any manner the Board of Directors, or such duly authorized committee, may
deem to be in the best interests of the Corporation and its shareholders, except
that no amendment may be made without shareholder approval if shareholder
approval is required under Rule 16b-3 to qualify for the Rule 16b-3 Exemption,
is required by any applicable securities law or tax law, or is required by the
rules of any exchange on which the Common Shares of the Corporation are traded
or, if the Common Shares are not listed on an exchange, by the rules of the
registered national securities association through whose inter-dealer quotation
system the Common Shares are quoted. The Committee shall have the authority to
amend these terms and conditions applicable to outstanding Awards (a) in any
case where expressly permitted by the terms of the Plan or of the relevant Award
Instrument or (b) in any other case with the consent of the Employee to whom the
Award was granted. Except as expressly provided in the Plan or in the Award
Instrument evidencing the Award, the Committee may not, without the consent of
the holder of an Award granted under the Plan, amend the terms and conditions
applicable to that Award in a manner adverse to the interests of the Employee.

         21. PLAN NONCONTRACTUAL. Nothing herein contained shall be construed as
a commitment to or agreement with any person employed by the Corporation or a
Subsidiary to continue such person's employment with the Corporation or the
Subsidiary, and nothing herein contained shall be construed as a commitment or
agreement on the part of the Corporation or any Subsidiary to continue the
employment or the annual rate of compensation of any such person for any period.
All Employees shall remain subject to discharge to the same extent as if the
Plan had never been put into effect.

         22. INTEREST OF EMPLOYEES. Any obligation of the Corporation under the
Plan to make any payment at any future date merely constitutes the unsecured
promise of the Corporation to make such payment from its general assets in
accordance with the Plan, and no Employee shall have any interest in, or lien or
prior claim upon, any property of the Corporation or any Subsidiary by reason of
that obligation.

         23. CLAIMS OF OTHER PERSONS. The provisions of the Plan shall in no
event be construed as giving any person, firm, or corporation any legal or
equitable right against the Corporation or any Subsidiary, their officers,
employees, agents, or directors, except any such rights as are specifically
provided for in the Plan or are hereafter created in accordance with the terms
and provisions of the Plan.


                                       23
<PAGE>

         24. ABSENCE OF LIABILITY. No member of the Board of Directors of the
Corporation or a Subsidiary, of the Committee, of any other committee of the
Board of Directors, or any officer or Employee of the Corporation or a
Subsidiary shall be liable for any act or action under the Plan, whether of
commission or omission, taken by any other member, or by any officer, agent, or
Employee, or except in circumstances involving his bad faith or willful
misconduct, for anything done or omitted to be done by himself.

         25. SEVERABILITY. The invalidity or unenforceability of any particular
provision of the Plan shall not affect any other provision hereof, and the Plan
shall be construed in all respects as if such invalid or unenforceable provision
were omitted herefrom.

         26. GOVERNING LAW. The provisions of the Plan shall be governed and
construed in accordance with the laws of the State of Ohio.

         27. PLAN EFFECTIVE DATE. The Plan, originally named the Society
Corporation 1991 Equity Compensation Plan, was approved by the Corporation's
shareholders at the Annual Meeting of Shareholders held on April 16, 1991 and
became effective on that date. On March 17, 1994, the Corporation's Board of
Directors adopted, subject to shareholder approval, certain amendments to the
Plan, then renamed the KeyCorp Amended and Restated 1991 Equity Compensation
Plan. The shareholders approved these amendments at the Corporation's Annual
Meeting of Shareholders held on May 19, 1994. The Plan was further amended by
action of the Committee on July 17, 1996 to amend the definition of Change of
Control as set forth in Section 2.5 of the Plan, which amendment was effective
as of January 1, 1996. If the Corporation hereafter enters into a transaction
intended to be accounted for as a pooling of interests and the Committee
determines, based on the written advice of the Corporation's independent
accountants, that the July 17, 1996 amendment or the operation thereof would
conflict with or jeopardize the pooling of interests accounting treatment for
such transaction, then the July 17, 1996 amendment shall be inoperative and
shall be treated as if it had never been effected so that the definition of
Change of Control would be as in effect prior to such amendment. The Plan was
further amended and restated as of September 19, 1996, to provide for the
transferability of Options granted hereunder. The Plan was further amended by
action of the Equity Based Compensation Subcommittee of the Compensation and
Organization Committee on May 6, 1998 to amend Section 10.1(a) of the Plan to
extend the option exercise period for terminated employees upon a change of
control in certain circumstances. The amendment to Section 10.1(a) only applies
to Awards and Award Instruments granted or entered into on or after January 1,
1999. If the Corporation enters into a transaction intended to qualify as a
pooling of interests for accounting purposes prior to January 1, 1999, the
amendment to Section 10.1(a) shall become null and void. The Subcommittee also
amended the Plan to delete Section 17 of the Plan and all cross-references
thereto. References in the Plan to specific numbers of Common Shares have been
adjusted pursuant to Section 13 to reflect the two-for-one split in the Common
Shares effective March 6, 1998. With respect to clause (a) of the last paragraph
of Section 5, as of May 6, 1998, Incentive Stock Options covering 451,823 Common
Shares had been theretofore granted and not expired or terminated unexercised,
leaving 9,148,177 Common Shares then available for future grant of Incentive
Stock Options (subject to



                                       24
<PAGE>

increase in the event that outstanding Incentive Stock Options expire or
terminate unexercised). The Plan was further amended by action of the
Compensation and Organization Committee on March 15, 2000 to amend Section 1 of
the Plan to clarify that Awards under the Plan may be made to any Employee of
the Corporation. The Plan was amended on January 17, 2001 to amend Section
6.4(a) to remove the requirement that an Option will not become exercisable
unless an Optionee has been continuously employed by the Corporation for at
least six months from the date of grant. The Plan was also amended to add a new
Section 16 entitled "Harmful Activity" which states that, if an Optionee engages
in a "harmful activity" prior to or within six months of termination of
employment, profits from the exercise of a Covered Option will inure to the
benefit of the Corporation in certain circumstances. Section 16 does not apply
to Options granted prior to January 1, 2001. The Plan was amended on March 14,
2001 to amend Sections 10.2, 10.3, and 10.4 to extend the period during which
Options are exercisable pursuant to these sections to three years after
retirement, disability, or death. The amendment only applies to Options granted
on or after January 1, 2002. The Plan was amended on November 14, 2001 to amend
Section 2.2 to change the consideration required for Restricted Stock.


                                       25

</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>EX-10.28
<SEQUENCE>4
<FILENAME>l92910aex10-28.txt
<DESCRIPTION>EXHIBIT 10.28
<TEXT>
<PAGE>
                                                                   EXHIBIT 10.28

                                      FIRST
                                AMENDMENT TO THE
                                     KEYCORP
                           DEFERRED COMPENSATION PLAN



         WHEREAS, KeyCorp has established the KeyCorp Deferred Compensation Plan
(the "Plan"), and

         WHEREAS, the Board of Directors of KeyCorp has authorized its
Compensation and Organization Committee to permit amendments to the Plan, and

         WHEREAS, the Compensation and Organization Committee of the Board of
Directors of KeyCorp has authorized by and through the adoption of the KeyCorp
Automatic Deferral Plan the execution of this Amendment,

         NOW, THEREFORE, pursuant to such action of the Compensation and
Organization Committee, the Plan is hereby amended as follows:


         1. The Plan is amended to add a new Section 3.7 to the Plan to read in
its entirety as follows:

                  "3.7 ROLLOVERS. Subject to the Corporation's consent, the Plan
                  may accept on behalf of a Participant, a rollover of the
                  Participant's bookkeeping account balance from such other
                  deferred compensation plan of the Employer in which the
                  Participant also participates. The bookkeeping account balance
                  so rolled shall be known as plan transfer contributions ("Plan
                  Transfer Contributions"). The Participant's Plan Transfer
                  Contributions shall be credited to the Participant's Plan
                  Account on a bookkeeping basis in such a manner as the
                  Corporation shall be able to separately identify such Plan
                  Transfer Contributions and determine the net gains or losses
                  attributable thereto. Such Plan Transfer Contributions shall,
                  at all times, be invested in the Plan's Common Stock Account,
                  and shall not be subject to the Participant's investment
                  direction or diversification. Plan Transfer Contributions
                  shall be fully vested under the Plan, and shall be subject to
                  the distribution requirements contained in Article VI hereof."

         2. Section 9.1 is amended to delete it in its entirety and to
substitute therefor the following:

                  "9.1 RESERVATION OF RIGHTS. The Corporation reserves the right
                  to terminate the Plan at any time by action of the Board of
                  Directors of the Corporation, or any duly authorized committee
                  thereof, and to modify or amend the Plan, in whole or in part,
                  at any time and for any reason, subject to the following:

                           (a) PRESERVATION OF ACCOUNT BALANCE. No termination,
                  amendment, or modification of the Plan shall reduce (i) the
                  amount of Prior Plan Awards, Plan Transfer Contributions,
                  Participant Deferrals and Corporate Contributions, and (ii)
                  all earnings and gains on such Prior Plan Awards, Plan
                  Transfer Contributions, Participant Deferrals, and Corporate
                  Contributions that have accrued up to the effective date of
                  the termination, amendment, or modification.


                                       1
<PAGE>

                           (b) CHANGES IN EARNINGS RATE. No amendment or
                  modification of the Plan shall reduce the rate of earnings to
                  be credited on all Prior Plan Awards, Plan Transfer
                  Contributions, Participant Deferrals, and Corporate
                  Contributions and all earnings accrued thereon until the close
                  of the applicable Deferral Period in which such amendment or
                  modification is made."

         3. Section 10.1 is amended to delete it in its entirety and to
substitute therefor the following:

                  "10.1 CHANGE OF CONTROL. Notwithstanding any other provision
                  of the Plan to the contrary, in the event of a Change of
                  Control as defined in accordance with Section 2.2 of the Plan,
                  no amendment or modification of the Plan may be made at any
                  time on or after such Change of Control (1) to reduce or
                  modify a Participant's Pre-Change of Control Account Balance,
                  (2) to reduce or modify the Interest Bearing Account's rate of
                  earnings on or method of crediting such earnings to a
                  Participant's Pre-Change of Control Account Balances, (3) to
                  reduce or modify the Common Stock Accounts' method of
                  calculating all earnings, gains, and/or losses on a
                  Participant's Pre-Change of Control Account Balance, (4) to
                  reduce or modify any Investment Funds' method of calculating
                  all earnings, gains, and/or losses on a Participant's
                  Pre-Change of Control Account Balance, or (5) to reduce or
                  modify the Participant's Participant Deferrals and/or
                  Corporate Contributions to be credited to a Participant's Plan
                  Account for the applicable Deferral Period. For purposes of
                  this Section 10.1, the term "Pre-Change of Control Account
                  Balance" shall mean, with regard to any Plan Participant, the
                  aggregate amount of such Participant's Prior Plan Awards, Plan
                  Transfer Contributions, Participant Deferrals, and Corporate
                  Contributions with all earnings, gains, and losses thereon
                  which are credited to the Participant's Plan Account through
                  the close of the calendar year in which such Change of Control
                  occurs."

         4. Except as otherwise amended herein, the Plan shall remain in full
force and effect.


         IN WITNESS WHEREOF, KeyCorp has caused this First Amendment to the Plan
to be executed by its duly authorized officer to be effective as of the ___ day
of December, 1999.


                                 KEYCORP


                                 By:
                                     -------------------------------------------

                                 Title:
                                       -----------------------------------------





                                       2



</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>EX-10.29
<SEQUENCE>5
<FILENAME>l92910aex10-29.txt
<DESCRIPTION>EXHIBIT 10.29
<TEXT>
<PAGE>
                             SECOND AMENDMENT TO THE               EXHIBIT 10.29

                                     KEYCORP

                           DEFERRED COMPENSATION PLAN



         WHEREAS, KeyCorp has established the KeyCorp Deferred Compensation Plan
("Plan") for certain employees of KeyCorp, and

         WHEREAS, the Board of Directors of KeyCorp has authorized its
Compensation and Organization Committee to permit amendments to the Plan, and

         WHEREAS, the Compensation and Organization Committee of the Board of
Directors of KeyCorp has determined it desirable to amend the Plan and has
accordingly authorized the execution of this Second Amendment,

         NOW THEREFORE, pursuant to such action of the Compensation and
Organization Committee, the Plan is hereby amended as follows:

         1.   Section 2.1(l) shall be amended to delete it in its entirety and
to substitute therefore the following:

         (l)  "EARLY RETIREMENT" shall mean the Participant's retirement from
              employment with an Employer on or after the Participant's
              attainment of age 55 and completion of a minimum of five years of
              Vesting Service, but prior to the Participant's Normal Retirement
              Date.

         2.   Section 2.1(q) shall be amended to delete it in its entirety and
to substitute therefore the following:

         "(q) "INCENTIVE COMPENSATION" shall mean the incentive compensation
              awarded to a Participant under an Incentive Compensation Plan."

         3.   A new Section 2.1(s) "Incentive Compensation Plan" shall be added
to the Plan, and all remaining definitions contained in Section 2.1 shall be
sequentially re-alphabetized. The new Section 2.1(s) shall provide the
following:


         "(s) "INCENTIVE COMPENSATION PLAN" shall mean a line of business or
              management incentive compensation plan that is sponsored by
              KeyCorp or an affiliate of KeyCorp which the Corporation in its
              sole discretion has determined constitutes an Incentive
              Compensation Plan for purposes of the Plan."



                                       1



<PAGE>


         4.   Section 3.1(a) shall be amended to delete it in its entirety and
to substitute therefore the following:

         "(a) ELIGIBILITY. An Employee shall be eligible to participate in the
              Plan if (1) the Employee is a Participant in an Incentive
              Compensation Plan, (2) the Employee is employed in a job grade (or
              job grade equivalent) 86 and above, and (3) the Corporation
              selects such Employee to participate in the Plan. Notwithstanding
              the foregoing provisions of this Section 3.1(a), all Participants
              in the Plan as of December 31, 2000 shall continue to remain Plan
              Participants regardless of the Participant's job grade (or job
              grade equivalent)."

         5.   Except as specifically amended herein, the Plan shall remain in
full force and effect.


                IN WITNESS WHEREOF, KeyCorp has caused this Second Amendment to
the Plan to be executed by its duly authorized officer to be effective as of the
first day of January, 2001.

                                            KEYCORP


                                            BY:
                                               ---------------------------------

                                            TITLE:
                                                  ------------------------------








                                      -2-

</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>EX-12
<SEQUENCE>6
<FILENAME>l92910aex12.txt
<DESCRIPTION>EXHIBIT 12
<TEXT>
<PAGE>

                                                                      EXHIBIT 12

                                    KEYCORP
                COMPUTATION OF CONSOLIDATED RATIO OF EARNINGS TO
              COMBINED FIXED CHARGES AND PREFERRED STOCK DIVIDENDS
                             (DOLLARS IN MILLIONS)
                                  (UNAUDITED)

<Table>
<Caption>
                                                                       YEAR ENDED DECEMBER 31,
                                                              ------------------------------------------
                                                               2001     2000     1999     1998     1997
                                                              ------   ------   ------   ------   ------
<S>                                                           <C>      <C>      <C>      <C>      <C>
COMPUTATION OF EARNINGS
Net income..................................................  $  132   $1,002   $1,107   $  996   $  919
Add: Provision for income taxes.............................     102      515      577      483      426
Less: Cumulative effect of accounting changes, net of tax...    (25)       --       --       --       --
                                                              ------   ------   ------   ------   ------
    Income before income taxes and cumulative effect of
       accounting changes...................................     259    1,517    1,684    1,479    1,345
Fixed charges, excluding interest on deposits...............   1,367    1,820    1,649    1,517    1,085
                                                              ------   ------   ------   ------   ------
    Total earnings for computation, excluding interest on
       deposits.............................................   1,626    3,337    3,333    2,996    2,430
Interest on deposits........................................   1,478    1,768    1,305    1,359    1,462
                                                              ------   ------   ------   ------   ------
    Total earnings for computation, including interest on
       deposits.............................................  $3,104   $5,105   $4,638   $4,355   $3,892
                                                              ======   ======   ======   ======   ======
COMPUTATION OF FIXED CHARGES
Net rental expense..........................................  $  145   $  146   $  173   $  139   $  123
                                                              ======   ======   ======   ======   ======
Portion of net rental expense deemed representative of
  interest..................................................  $   43   $   41   $   46   $   35   $   30
Interest on short-term borrowed funds.......................     500      715      646      801      642
Interest on long-term debt, including capital securities....     824    1,064      957      681      413
                                                              ------   ------   ------   ------   ------
    Total fixed charges, excluding interest on deposits.....   1,367    1,820    1,649    1,517    1,085
Interest on deposits........................................   1,478    1,768    1,305    1,359    1,462
                                                              ------   ------   ------   ------   ------
    Total fixed charges, including interest on deposits.....  $2,845   $3,588   $2,954   $2,876   $2,547
                                                              ======   ======   ======   ======   ======
COMBINED FIXED CHARGES AND PREFERRED STOCK DIVIDENDS
Preferred stock dividend requirement on a pre-tax basis.....      --       --       --       --       --
Total fixed charges, excluding interest on deposits.........  $1,367   $1,820   $1,649   $1,517   $1,085
                                                              ------   ------   ------   ------   ------
    Combined fixed charges and preferred stock dividends,
       excluding interest on deposits.......................   1,367    1,820    1,649    1,517    1,085
Interest on deposits........................................   1,478    1,768    1,305    1,359    1,462
                                                              ------   ------   ------   ------   ------
    Combined fixed charges and preferred stock dividends,
       including interest on deposits.......................  $2,845   $3,588   $2,954   $2,876   $2,547
                                                              ======   ======   ======   ======   ======

RATIO OF EARNINGS TO FIXED CHARGES
Excluding deposit interest..................................    1.19X    1.83x    2.02x    1.97x    2.24x
Including deposit interest..................................    1.09X    1.42x    1.57x    1.51x    1.53x

RATIO OF EARNINGS TO COMBINED FIXED CHARGES
  AND PREFERRED STOCK DIVIDENDS
Excluding deposit interest..................................    1.19X    1.83x    2.02x    1.97x    2.24x
Including deposit interest..................................    1.09X    1.42x    1.57x    1.51x    1.53x
</Table>

                                        15

</TEXT>
</DOCUMENT>
<DOCUMENT>
<TYPE>EX-13
<SEQUENCE>7
<FILENAME>l92910aex13.txt
<DESCRIPTION>EXHIBIT 13
<TEXT>
<PAGE>
                                                                 Exhibit 13

                                FINANCIAL REVIEW

MANAGEMENT'S DISCUSSION & ANALYSIS OF
FINANCIAL CONDITION & RESULTS OF OPERATIONS

Introduction                                              22

Highlights of Key's 2001 Performance                      23

Cash Basis Financial Data                                 26

Line of Business Results                                  26

Results of Operations
   Net Interest Income                                    28
   Market Risk Management                                 29
   Noninterest Income                                     33
   Noninterest Expense                                    36
   Income Taxes                                           38

Financial Condition
   Loans                                                  38
   Securities                                             42
   Asset Quality                                          43
   Deposits and Other Sources of Funds                    48
   Liquidity                                              48
   Capital and Dividends                                  50

Fourth Quarter Results                                    51


REPORT OF MANAGEMENT                                      53

REPORT OF ERNST & YOUNG LLP,
   INDEPENDENT AUDITORS                                   53

CONSOLIDATED FINANCIAL STATEMENTS                         54



                                                                              21

<PAGE>





MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

INTRODUCTION

This Management's Discussion and Analysis generally reviews the financial
condition and results of operations of KeyCorp and its subsidiaries for each of
the past three years, although some tables may cover more than three years to
comply with Securities and Exchange Commission disclosure requirements or to
illustrate trends over a longer period of time. When you read this discussion,
you should also look at the consolidated financial statements and related notes
that appear on pages 54 through 83.


ACCOUNTING POLICIES

Key's business is dynamic and complex. Consequently, management must exercise
judgment in choosing and applying the most appropriate accounting policies and
methodologies in many areas. These choices are important; not only are they
necessary to ensure compliance with generally accepted accounting principles,
they also reflect the exercise of management's judgment in determining the most
appropriate manner in which to record and report Key's financial performance. In
management's opinion, some of these areas have a more significant impact than
others on the financial performance of Key. This is because they apply to areas
of relatively greater business importance, and/or require a more subjective
decision-making process on the part of management. For Key, these areas include
accounting for the allowance for loan losses, loan securitizations, and
contingent obligations arising from litigation. Our accounting policies related
to the first two of these three areas are disclosed in Note 1 ("Summary of
Significant Accounting Policies"), which begins on page 58. A detailed
description of contingent obligations arising from litigation is contained in
Note 17 ("Commitments, Contingent Liabilities and Other Disclosures"), which
begins on page 76. All accounting policies are important, and all policies
contained in Note 1 should be reviewed for a greater understanding of how Key's
financial performance is recorded and reported.


TERMINOLOGY

This report contains some shortened names and industry-specific terms. We want
to explain some of these terms at the outset so you can better understand the
discussion that follows.

- -  KEYCORP refers solely to the parent company.

- -  KEY refers to the consolidated entity consisting of KeyCorp and its
   subsidiaries.

- -  A KEYCENTER is one of Key's full-service retail banking facilities or
   branches.

- -  Key engages in CAPITAL MARKETS ACTIVITIES, primarily through the Key Capital
   Partners line of business. These activities encompass a variety of services.
   Among other things, we trade securities as a dealer, enter into derivative
   contracts (both to accommodate clients' financing needs and for proprietary
   trading purposes), and conduct transactions in foreign currencies (both to
   accommodate clients' needs and to benefit from fluctuations in exchange
   rates).

- -  CORE FINANCIAL RESULTS exclude the effects of significant nonrecurring items
   such as accounting changes, write-downs of certain assets in connection with
   the implementation of strategic actions, gains from divestitures and
   restructuring charges. All of these items can distort results, particularly
   in period-to-period comparisons. Reported results include these items as
   required under accounting principles generally accepted in the United States.

- -  All earnings per share data included in this discussion are presented on a
   DILUTED basis, which takes into account all common shares outstanding as well
   as potential common shares that could result from the exercise of outstanding
   stock options. Some of the financial information tables also include BASIC
   earnings per share, which takes into account only common shares outstanding.

- -  For regulatory purposes, capital is divided into two classes. Federal
   regulations prescribe that at least one-half of a bank or bank holding
   company's TOTAL RISK-BASED CAPITAL must qualify as Tier 1. Both total and
   Tier 1 capital serve as bases for several measures of capital adequacy, which
   is an important indicator of financial stability and condition. You will find
   a more detailed explanation of total and Tier 1 capital and how they are
   calculated in the section entitled "Capital and dividends," which begins on
   page 50.

- -  When we want to draw your attention to a particular item in Key's Notes to
   Consolidated Financial Statements, we refer to NOTE ___, giving the
   particular number, name and starting page number.


OUR PROJECTIONS ARE NOT FOOLPROOF

This report contains "forward-looking statements" about issues like anticipated
cost savings and revenue growth, and the anticipated reduction in Key's
employment base. Forward-looking statements by their nature are subject to
assumptions, risks and uncertainties. For a variety of reasons, including the
following, actual results could differ materially from those contained in or
implied by the forward-looking statements.

- - Interest rates could change more quickly or more significantly than we expect,
  which may have an adverse effect on our financial results.

- - If the economy or segments of the economy fail to rebound or decline further,
  the demand for new loans and the ability of borrowers to repay outstanding
  loans may decline.

- - The stock and bond markets could suffer additional disruption, which may have
  an adverse effect on our financial condition and that of our borrowers, and on
  our ability to raise money by issuing new securities.

- - It could take us longer than we anticipate to implement strategic initiatives
  designed to increase revenues or manage expenses; we may be unable to
  implement certain initiatives; or the initiatives may be unsuccessful.

- - Acquisitions and dispositions of assets, business units or affiliates could
  adversely affect us in ways that management has not anticipated.

- - We may become subject to new legal obligations, or the resolution of pending
  litigation may have an adverse effect on our financial condition.

- - Terrorist activities or military actions could further disrupt the economy and
  the general business climate, which may have an adverse effect on our
  financial results or condition and that of our borrowers.

- - We may become subject to new accounting, tax, or regulatory practices or
  requirements.


22
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES


HIGHLIGHTS OF KEY'S 2001 PERFORMANCE

FINANCIAL PERFORMANCE

In May and December, we announced actions designed to improve Key's business
performance and to better position the company to take advantage of an eventual
economic recovery. However, these actions had the effect of reducing Key's
financial results for 2001.

MAY 2001 ANNOUNCEMENT
- ---------------------
On May 17, concurrent with the election of Chief Executive Officer Henry L.
Meyer III as Chairman of the Board of Directors, we announced a series of
strategic initiatives designed to sharpen our business focus and strengthen our
financial performance by returning to our core relationship businesses. Specific
actions include exiting the automobile leasing business, de-emphasizing indirect
prime automobile lending, and discontinuing nonrelationship lending in the
leveraged financing and nationally syndicated lending businesses. These actions
are part of a broader business plan discussed under the heading "Corporate
strategy," on page 24.

As a result of the above actions, we recorded several significant charges that
had an adverse effect on Key's 2001 financial performance. These charges include
a noncore $150 million write-down of goodwill, as well as two large charges
included in Key's core financial results. The core charges include an additional
provision for loan losses of $300 million ($189 million after tax) and $40
million ($25 million after tax) for losses incurred on the residual values of
leased vehicles.

DECEMBER 2001 ANNOUNCEMENT
- --------------------------
On December 20, we announced several significant core charges recorded in
connection with our commitment to restore Key's conservative risk management
culture and strengthen the balance sheet. Specifically, we recorded an
additional provision for loan losses of $590 million ($372 million after tax), a
$45 million ($28 million after tax) write-down of our principal investing
portfolio and a $15 million ($10 million after tax) charge to increase our
reserve for customer derivative losses. We believe that these actions are
critically important in the wake of the events of September 11 and the continued
uncertainty surrounding the timing of an economic recovery; they position us to
take full advantage of the economic recovery when it occurs. These charges, as
well as those recorded in May, are reviewed in greater detail in the remainder
of this discussion.

Key's net income for 2001 was $132 million, or $.31 per common share, compared
with $1.002 billion or $2.30 per share, in 2000. The primary measures of Key's
core financial performance for 2001 are summarized below and reflect the effects
of the core charges recorded in both May and December.

- - Core net income was $320 million, or $.74 per common share, compared with
  $1.009 billion, or $2.32 per share in 2000, and $1.051 billion, or $2.33 per
  share, in 1999.

- - Key's core return on average equity was 4.87%, compared with 15.49% in 2000
  and 16.79% in 1999.

- - Key's core return on average total assets was .38%, compared with 1.20% in
  2000 and 1.30% in 1999.

In each of the past three years, Key's financial results have been affected by
significant items, including those related to the implementation of strategic
actions. Those items that are considered to be nonrecurring (or noncore) and
their impact on both earnings and primary financial ratios are summarized in
Figure 1.

<TABLE>
<CAPTION>

                       FIGURE 1 SIGNIFICANT NONRECURRING ITEMS

YEAR ENDED DECEMBER 31,
dollars in millions, except per share amounts                   2001           2000          1999
- -------------------------------------------------------------------------------------------------
<S>                                                             <C>          <C>           <C>
Net income as reported                                          $132         $1,002        $1,107
Nonrecurring items (net of tax):
   Goodwill write-down (automobile finance business)             150             --            --
   Cumulative effect of accounting change -- EITF 99-20           24             --            --
   Additional litigation reserves                                 13             --            --
   Restructuring and other special charges                         1             78            96
   Gain from sale of credit card portfolio                        --           (207)           --
   Additional provisions for loan losses                          --            101            19
   Net losses from reconfiguration of securities portfolio        --             32            --
   Gains from branch divestitures                                 --             --          (122)
   Gain from sale of Electronic Payment Services, Inc.            --             --           (85)
   Gains from sale of Key Merchant Services, LLC                  --             --            (9)
   Other nonrecurring items                                       --              3            45
- -------------------------------------------------------------------------------------------------
Net income -- core                                              $320         $1,009        $1,051
                                                                ====         ======        ======
Net income per diluted common share                             $.31          $2.30         $2.45
Net income per diluted common share -- core                      .74           2.32          2.33
Return on average total assets                                   .16%          1.19%         1.37%
Return on average total assets -- core                           .38           1.20          1.30
Return on average equity                                        2.01          15.39         17.68
Return on average equity -- core                                4.87          15.49         16.79
- -------------------------------------------------------------------------------------------------
</TABLE>
                                                                              23

<PAGE>

MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

Key's core net income declined from 2000 to 2001 due primarily to the adverse
effects of a sluggish economy, which weakened further after the events of
September 11. We witnessed erosion in credit quality among our borrowers over
the past year, particularly during the fourth quarter. The core charges
(primarily provisions for loan losses) recorded in connection with the actions
announced in May and December contributed significantly to the decline in core
net income. The effects of poor economic conditions were also particularly
noticeable in our more capital markets-sensitive businesses, such as principal
investing (investing in privately held companies) and brokerage.

The decrease in Key's core net income from 1999 to 2000 was due in part to the
October 1999 sale of Key's Long Island district branches and the January 2000
sale of Key's credit card business. The decline in core earnings also reflects
the impact of a decision made early in 2000 to discontinue securitizing and
selling home equity loans originated by our home equity finance affiliate. By
retaining these loans on the balance sheet, we intend to replace over time the
earnings formerly generated by the credit card business.

The primary reasons that Key's specific revenue and expense components changed
over the past two years are reviewed in detail in the remainder of this
discussion.

Figure 2 summarizes Key's financial performance on a reported basis for each of
the past six years.


CORPORATE STRATEGY

Our objective is to achieve revenue and earnings per share growth that is
consistently above the median for stocks that make up the Standard & Poors 500
Banks Index. In order to achieve this, our strategy is comprised of the
following four primary elements:

- -  STAY FOCUSED ON OUR CORE BUSINESSES. To further this objective, we intend to
   focus on businesses where we can build relationships with our clients. We
   will primarily focus on a business mix that comprises our "footprint"
   businesses that serve individuals, particularly the affluent, small
   businesses and middle market companies. Additionally, we will focus on
   national businesses such as commercial real estate lending, asset management,
   home equity lending and equipment leasing.

   Over time, we also intend to diversify our revenue mix by emphasizing the
   growth of fee income and to invest in higher-growth and higher-return
   businesses.

- -  PUT OUR CLIENTS FIRST. To accomplish this, we are focusing on how we can
   deepen our relationship with each of our clients. We want to build
   relationships with those clients who have the potential to purchase multiple
   products and services or repeat business. One way in which we are pursuing
   this is to emphasize deposit growth across all of our lines of business.

   We also want to ensure that our clients are receiving a distinctive level of
   service. We are putting considerable effort into enhancing our service
   quality.

- -  ENHANCE OUR BUSINESS. To accomplish this objective, we will build on the
   success of our competitiveness initiative via a continuous improvement
   process, which will continue to focus on increasing revenues, controlling
   expenses and better serving our clients. Additionally, we will continue to
   leverage technology both to reduce costs and enhance the service quality
   provided to our clients.

- -  CULTIVATE A WORKFORCE THAT DEMONSTRATES KEY'S VALUES AND WORKS TOGETHER FOR A
   COMMON PURPOSE. Key intends to achieve this by:

   -  paying for performance, but only if achieved in ways that are consistent
      with Key's values and keep the company's overall performance in mind;

   -  attracting, developing and retaining a quality, high-performing and
      inclusive workforce;

   -  developing leadership at all levels in the company; and

   -  creating a positive, stimulating and entrepreneurial work environment.

STATUS OF COMPETITIVENESS INITIATIVE

Key launched a major initiative in November 1999, the first phase of which was
completed in 2000. This initiative is designed to improve Key's profitability by
reducing the costs of doing business, focusing on the most profitable growth
businesses and enhancing revenues. During the initial phase, we reduced our
operating expenses by approximately $100 million by outsourcing certain
nonstrategic support functions, consolidating sites in a number of our
businesses and reducing management layers.

In the second and final phase of the initiative, referred to as PEG (Perform,
Excel, Grow), we are working to:

- -  simplify Key's business structure by consolidating 22 business lines into 10;

- -  streamline and automate business operations and processes;

- -  standardize product offerings and internal processes;

- -  consolidate operating facilities and service centers; and

- -  outsource additional noncore activities.

By year end, more than 90% of the PEG projects had been completed and we had
reduced costs by more than two-thirds of the expected net annual savings rate of
$200 million.

Management expects that Key will achieve an annual savings rate of approximately
$360 million from the overall initiative when all planned actions are fully
implemented before the end of 2002. Approximately $60 million of these savings
will be reinvested to fund activities that are designed to enhance Key's
strategic competitive position, fuel higher growth and improve customer service.

Management anticipates that the actions taken in the competitiveness initiative
will reduce Key's workforce by approximately 4,000 positions (comprising both
staffed and vacant positions) by the end of the first quarter of 2002. At
December 31, 2001, nearly 3,900 of these positions had been eliminated.

Since the inception of the competitiveness initiative, we have recorded related
net charges of $279 million. The section entitled "Noninterest expense," which
begins on page 36, and Note 14 ("Restructuring Charges"), which begins on page
73, provide more information about Key's restructuring charges.



24

<PAGE>

<TABLE>
<CAPTION>

             MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF OPERATIONS KEYCORP AND SUBSIDIARIES

                                         FIGURE 2 SELECTED FINANCIAL DATA

                                                                                                                     COMPOUND
                                                                                                                    ANNUAL RATE
                                                                                                                     OF CHANGE
dollars in millions, except per share amounts  2001        2000        1999        1998        1997        1996     (1996-2001)
- -------------------------------------------------------------------------------------------------------------------------------
<S>                                         <C>         <C>         <C>         <C>         <C>         <C>            <C>
YEAR ENDED DECEMBER 31,
Interest income                             $  5,627    $  6,277    $  5,695    $  5,525    $  5,262    $  4,951       2.6%
Interest expense                               2,802       3,547       2,908       2,841       2,517       2,237       4.6
Net interest income                            2,825       2,730       2,787       2,684       2,745       2,714        .8
Provision for loan losses                      1,350         490         348         297         320         197      47.0
Noninterest income                             1,725       2,194       2,315       1,600       1,315       1,090       9.6
Noninterest expense                            2,941       2,917       3,070       2,508       2,395       2,464       3.6
Income before income taxes and cumulative
   effect of accounting changes                  259       1,517       1,684       1,479       1,345       1,143     (25.7)
Income before cumulative effect
   of accounting changes                         157       1,002       1,107         996         919         783     (27.5)
Net income                                       132       1,002       1,107         996         919         783     (30.0)
- -------------------------------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Income before cumulative effect
   of accounting changes                    $    .37    $   2.32    $   2.47    $   2.25    $   2.09    $   1.69     (26.2)%
Income before cumulative effect
   of accounting changes --
   assuming dilution                             .37        2.30        2.45        2.23        2.07        1.67     (26.0)
Net income                                       .31        2.32        2.47        2.25        2.09        1.69     (28.8)
Net income -- assuming dilution                  .31        2.30        2.45        2.23        2.07        1.67     (28.6)
Cash dividends paid                             1.18        1.12        1.04         .94         .84         .76       9.2
Book value at year end                         14.52       15.65       14.41       13.63       11.83       10.92       5.9
Market price at year end                       24.34       28.00       22.13       32.00       35.41       25.25       (.7)
Dividend payout ratio                         380.65%      48.28%      42.11%      41.78%      40.19%      45.10%     53.2
Weighted average common shares (000)         424,275     432,617     448,168     441,895     439,042     459,810      (1.6)
Weighted average common shares and
   potential common shares (000)             429,573     435,573     452,363     447,437     444,544     464,282      (1.5)
- -------------------------------------------------------------------------------------------------------------------------------
AT DECEMBER 31,
Loans                                       $ 63,309    $ 66,905    $ 64,222    $ 62,012    $ 53,380    $ 49,235       5.2%
Earning assets                                71,672      77,316      73,733      70,240      64,246      59,260       3.9
Total assets                                  80,938      87,270      83,395      80,020      73,699      67,621       3.7
Deposits                                      44,795      48,649      43,233      42,583      45,073      45,317       (.2)
Long-term debt                                14,554      14,161      15,881      12,967       7,446       4,213      28.1
Common shareholders' equity                    6,155       6,623       6,389       6,167       5,181       4,881       4.7
Total shareholders' equity                     6,155       6,623       6,389       6,167       5,181       4,881       4.7

Full-time equivalent employees                21,230      22,142      24,568      25,862      24,595      27,689      (5.2)
Branches                                         911         922         936         968       1,015       1,205      (5.4)
- -------------------------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                   .16%       1.19%       1.37%       1.32%       1.33%       1.21%      N/A
Return on average common equity                 2.01       15.39       17.68       17.97       18.89       15.73       N/A
Return on average total equity                  2.01       15.39       17.68       17.97       18.89       15.64       N/A
Net interest margin (taxable equivalent)        3.81        3.69        3.93        4.08        4.54        4.78       N/A
- -------------------------------------------------------------------------------------------------------------------------------
CAPITAL RATIOS AT DECEMBER 31,
Equity to assets                                7.60%       7.59%       7.66%       7.71%       7.03%       7.22%      N/A
Tangible equity to tangible assets              6.29        6.12        6.03        5.93        5.52        5.88       N/A
Tier 1 risk-based capital                       7.43        7.72        7.68        7.21        6.65        7.98       N/A
Total risk-based capital                       11.41       11.48       11.66       11.69       10.83       13.01       N/A
Leverage                                        7.65        7.71        7.77        6.95        6.40        6.93       N/A
- -------------------------------------------------------------------------------------------------------------------------------
</TABLE>

Key completed several acquisitions and divestitures during the six-year period
shown in this table. One or more of these transactions may have had a
significant effect on Key's results, making it difficult to compare results from
one year to the next. Note 3 ("Acquisitions and Divestitures"), which begins on
page 63, has specific information about the acquisitions and divestitures that
Key completed in the past three years to help you understand how those
transactions may have impacted Key's financial condition and results of
operations.

N/A = Not Applicable




                                                                              25

<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

CASH BASIS FINANCIAL DATA

The selected financial data presented in Figure 3 summarize Key's performance on
a "cash basis" for each of the past three years. We provide cash basis financial
data because we believe it is a useful tool for measuring Key's ability to
support future growth, evaluating liquidity and assessing Key's ability to pay
dividends and repurchase shares.

When we apply cash basis accounting, we make certain adjustments to get from the
information in Figure 2 (which is presented on an accrual basis) to the
comparable items in Figure 3. Specifically, we exclude goodwill and other
intangibles that do not qualify as Tier 1 capital and exclude the amortization
of those assets. The data provided in Figure 3 do not exclude the impact of any
other noncash items (such as depreciation and deferred taxes) and significant
nonrecurring items.

Key's goodwill and other intangibles that do not qualify as Tier 1 capital are
the result of business combinations that Key recorded using the "purchase"
method of accounting. Under the purchase method, assets and liabilities of
acquired companies are recorded at their fair values and any amount paid in
excess of the fair value of the net assets acquired is recorded as goodwill.
After combinations using purchase accounting, Key amortized goodwill and other
intangibles by taking periodic charges against income, but those charges were
only accounting entries, not actual cash expenses. Thus, the amortization of
intangibles did not adversely affect Key's cash position or its liquidity. As
shown in Figure 3, Key's 2001 goodwill amortization was relatively high since it
includes an impairment charge of $150 million that resulted from management's
decision to downsize the automobile finance business.

Effective January 1, 2002, a new accounting standard eliminates the amortization
of goodwill and other intangible assets deemed to have indefinite lives. The
absence of this noncash amortization will essentially eliminate the difference
between Key's reported results and those presented on a cash basis. For more
information pertaining to the new accounting standard, see the section entitled
"Accounting Pronouncements Pending Adoption," included in Note 1 ("Summary of
Significant Accounting Policies"), on page 62.

This is the only section of this Financial Review that discusses Key's financial
results on a cash basis.
<TABLE>
<CAPTION>

                         FIGURE 3 CASH BASIS SELECTED FINANCIAL DATA

dollars in millions, except per share amounts                                 2001        2000        1999
- ------------------------------------------------------------------------------------------------------------
<S>                                                                         <C>         <C>         <C>
YEAR ENDED DECEMBER 31,
Noninterest expense                                                         $  2,696    $  2,817    $  2,968
Income before income taxes and cumulative effect of accounting changes           504       1,617       1,786
Income before cumulative effect of accounting changes                            393       1,617       1,786
Net income                                                                       368       1,093       1,199
- ------------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Income before cumulative effect of accounting changes                       $    .93    $   2.53    $   2.68
Income before cumulative effect of accounting changes-- assuming dilution        .91        2.51        2.65
Net income                                                                       .87        2.53        2.68
Net income-- assuming dilution                                                   .86        2.51        2.65
Weighted average common shares (000)                                         424,275     432,617     448,168
Weighted average common shares and potential common shares (000)             429,573     435,573     452,363
- ------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                                                   .44%       1.32%       1.51%
Return on average equity                                                        6.89       21.43       25.14
- ------------------------------------------------------------------------------------------------------------
GOODWILL AND NONQUALIFYING INTANGIBLES
Goodwill average balance                                                    $  1,196    $  1,359    $  1,424
Nonqualifying intangibles average balance                                         37          52          68
Goodwill amortization (after tax)                                                228          82          81
Nonqualifying intangibles amortization (after tax)                                 8           9          11
- ------------------------------------------------------------------------------------------------------------
Key completed several acquisitions and divestitures during the three-year period presented in this table.
One or more of these transactions may have had a significant effect on Key's results, making it difficult to
compare them from one year to the next. Note 3 ("Acquisitions and Divestitures"), which begins on page 63,
has specific information about the acquisitions and divestitures that Key completed during the past three
years to help you understand how those transactions impacted Key's financial condition and results of
operations.
</TABLE>

LINE OF BUSINESS RESULTS

Key has three major lines of business:

KEY CONSUMER BANKING consists of two of Key's primary divisions: RETAIL
BANKING and HOME EQUITY AND CONSUMER FINANCE.

- -  RETAIL BANKING offers branch-based deposit, investment and credit products
   and personal financial services to consumers.

- -  HOME EQUITY AND CONSUMER FINANCE offers non-branch-based consumer loan
   products, such as education loans, home equity loans, automobile loans and
   marine loans.

KEY CORPORATE FINANCE offers financing, as well as financial advisory services
and specialized services related to, among other things, transaction processing,
corporate electronic commerce and equipment leasing. It also serves the needs of
Key's small business clients.



26

<PAGE>

MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES


KEY CAPITAL PARTNERS offers specialized services to high-net-worth clients
through the wealth management and private banking businesses. It also provides
asset management, investment banking and capital markets expertise, and various
other services, including brokerage, employee benefits and insurance.

This section summarizes the financial performance and related strategic
developments of each line of business. To better understand this discussion, see
Note 4 ("Line of Business Results"), which begins on page 64 and presents the
activities and financial results of each line of business in greater detail.

Figure 4 summarizes the contribution made by each major line of business to
Key's net income for each of the past three years.

<TABLE>
<CAPTION>

                   FIGURE 4 NET INCOME BY LINE OF BUSINESS(a)


YEAR ENDED DECEMBER 31,                                              CHANGE 2001 VS 2000
                                                                     -------------------
dollars in millions                       2001      2000     1999    AMOUNT     PERCENT
- ----------------------------------------------------------------------------------------
<S>                                      <C>       <C>      <C>      <C>         <C>
Key Consumer Banking:
   Retail Banking                        $  315    $  281   $  214   $   34      12.1%
   Home Equity and Consumer Finance(b)       68        69      112       (1)     (1.4)
Key Corporate Finance                       515       477      429       38       8.0
Key Capital Partners(c)                      65        82       68      (17)    (20.7)
Other Segments                              (28)       45       66      (73)      N/M
- ----------------------------------------------------------------------------------------
      Total segments                        935       954      889      (19)     (2.0)
Reconciling items(d)                       (803)       48      218     (851)      N/M
- ----------------------------------------------------------------------------------------
      Total net income                   $  132    $1,002   $1,107   $ (870)    (86.8)%
                                         ======    ======   ======   ======
- ----------------------------------------------------------------------------------------
</TABLE>

(a) Key's management accounting system utilizes a methodology for loan loss
    provisioning by line of business that reflects credit quality expectations
    within each line of business over a normal business cycle. The "normalized
    provision for loan losses" assigned to each line as a result of this
    methodology does not necessarily coincide with the level of net loan
    charge-offs at any given point in the cycle.

(b) Results for 2001 exclude a second quarter cumulative charge of $39 million
    ($24 million after tax) resulting from a prescribed change, applicable to
    all companies, in the accounting for retained interests in securitized
    assets.

(c) Noninterest income and expense attributable to Key Capital Partners is
    assigned to Retail Banking, Home Equity and Consumer Finance or Key
    Corporate Finance if one of those businesses is principally responsible for
    maintaining the relationship with the client that used Key Capital Partners'
    products and services. Key Capital Partners had net income of $112 million
    in 2001, $127 million in 2000 and $105 million in 1999 before its income and
    expense were reassigned.

(d) Reconciling items include certain strategic and nonrecurring items
    summarized in notes (c), (d) and (e) to the table included in Note 4 ("Line
    of Business Results"), beginning on page 64. Also included are charges
    related to unallocated nonearning assets of corporate support functions and
    the effect of the accounting change described in note (b) above.

N/M= Not Meaningful



KEY CONSUMER BANKING
RETAIL BANKING (A DIVISION OF KEY CONSUMER BANKING)
- ---------------------------------------------------

Retail Banking's net income was $315 million for 2001, up from $281 million for
2000 and $214 million for 1999. The 2001 increase in net income is attributable
primarily to a decrease in noninterest expense, but also reflects an increase in
total revenue. In 2000, net income increased principally because of growth in
total revenue and a decline in noninterest expense.

Noninterest expense decreased by $45 million, or 5%, from 2000, due largely to
lower costs associated with personnel, capital markets activities and a number
of other direct expense components, including occupancy and marketing. The
decline in costs related to capital markets activities is primarily a result of
the income and expense sharing relationship, described under the heading "Key
Capital Partners," on page 28. The improvement in noninterest expense is also
reflected in the efficiency ratio, which is calculated by dividing operating
revenues by operating expenses. That ratio measures the extent to which revenues
are used to pay expenses and improved to 59.28% for 2001 from 62.91% for 2000.

Noninterest income rose by $18 million, or 4%, from 2000. This growth was
largely the result of higher income from service charges on deposit accounts,
which resulted from the implementation of strategies developed under Key's
competitiveness initiative. At the same time, net interest income decreased by
$11 million, or 1%, primarily because interest rate spreads on deposits were
narrower and average deposits decreased slightly.

HOME EQUITY AND CONSUMER FINANCE (A DIVISION OF KEY CONSUMER BANKING)
- ---------------------------------------------------------------------

The Home Equity and Consumer Finance division had net income of $68 million for
2001. This compares with net income of $69 million for 2000 and $112 million for
1999. Total revenue increased in 2001, as strong growth in net interest income
more than offset a significant decrease in noninterest income. The improvement
in total revenue was offset, however, by a rise in noninterest expense. In 2000,
net income decreased primarily as a result of lower noninterest income stemming
from management's decision to discontinue securitizing and selling Key's home
equity loans.

Net interest income increased by $68 million, or 13%, from 2000, largely because
interest rate spreads on loans improved. The growth in net interest income also
reflects a favorable change in the composition of earning assets resulting from
Key's decision to retain (rather than securitize and sell) home equity loans
starting in 2000. Management believes that these assets have an attractive
risk/reward profile. They helped to generate a 4% increase in total average
loans outstanding despite a very challenging economic environment. Noninterest
income



                                                                              27
<PAGE>

MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

declined by $50 million, or 96%, from 2000 due to unfavorable results related to
capital markets activities and losses incurred from reduced residual values of
leased vehicles. Noninterest expense rose by $24 million, or 8%, reflecting
higher costs associated with collections, professional fees and computer
processing.


KEY CORPORATE FINANCE

Key Corporate Finance's net income rose to $515 million for 2001, from $477
million for 2000 and $429 million for 1999. The improvement from 2000 was driven
by revenue growth, offset in part by a moderate increase in noninterest expense.
In 2000, the increase in net income was due primarily to higher net interest
income.

During 2001, net interest income increased by $75 million, or 6%. More favorable
interest rate spreads and modest growth in both total average loans and deposits
were the primary factors contributing to this improvement. The strongest growth
in loans occurred in the commercial real estate, equipment leasing and business
banking units. At the same time, noninterest income rose by $27 million, or 6%,
due largely to increases in income from service charges on deposit accounts and
from letter of credit and non-yield-related loan fees. The increase in service
charges on deposit accounts resulted from strategies implemented under Key's
competitiveness initiative. The $35 million, or 4%, increase in noninterest
expense reflects higher costs associated with computer processing and extensions
of credit, offset in part by lower personnel expense.


KEY CAPITAL PARTNERS

Key Capital Partners' net income was $65 million for 2001, compared with $82
million for 2000 and $68 million for 1999. Prior to assigning revenue and
expense to other business lines whose clients use products and services offered
by Key Capital Partners, net income was $112 million for 2001, $127 million for
2000 and $105 million for 1999.

Total revenue for Key Capital Partners decreased by $7 million, or 1% (a
decrease of $25 million, or 2%, prior to revenue sharing), from 2000. Higher
revenues were generated by fixed income products, derivatives and foreign
exchange, all of which benefited from unstable market interest rates and
favorable conditions in the fixed income securities markets. In addition, Key
Capital Partners' revenue for 2001 benefited from a net gain from the sale of
residential mortgage loans associated with the private banking business.
However, weak conditions in the capital markets adversely affected Key Capital
Partners' overall financial performance in 2001. As a result, income derived
from trust and investment services and from investment banking declined by
approximately $64 million, or 9%, from the prior year.

Noninterest expense increased by $20 million, or 2% (a decrease of $2 million,
or less than 1%, prior to expense sharing). The rise in noninterest expense was
moderated by lower personnel costs and other expense reductions related to a
lower volume of business activity.

In 2000, the increase in net income was mainly the result of an increase in
total revenue stemming from increases in dealer trading and derivatives income
and in trust and investment advisory fees.


OTHER SEGMENTS

Other Segments includes the Treasury unit, the Principal Investing unit and the
net effect of funds transfer pricing among certain Key affiliates and business
units. Financial results for years prior to 2001 have been restated to reflect
the reclassification of two businesses. During 2001, the Principal Investing
unit moved from Key Capital Partners to Other Segments and the Key Electronic
Services unit moved from Other Segments to the Retail Banking division of Key
Consumer Banking.

In 2001, Other Segments generated a net loss of $28 million, compared with net
income of $45 million in the prior year. The decrease in results was primarily
due to net losses of $79 million ($50 million after tax) recorded by the
Principal Investing unit in 2001, compared with net gains of $70 million ($44
million after tax) in 2000. In addition, net interest income declined by $50
million ($32 million after tax), or 50%, due primarily to the net effect of
funds transfer pricing. The adverse effects of these factors were partially
offset by net securities gains of $31 million ($19 million after tax) recorded
by the Treasury unit in 2001, compared with net securities losses of $40 million
($25 million after tax) in 2000.

In 2000, Other Segments generated net income of $45 million, down from $66
million in 1999. The Treasury unit recorded the net securities losses discussed
above, compared with net gains of less than $1 million in 1999. The adverse
effect of securities transactions was partially offset by a $26 million ($17
million after tax) increase in net gains generated by the Principal Investing
unit.


RESULTS OF OPERATIONS

NET INTEREST INCOME

Key's principal source of earnings is net interest income, which is interest and
loan-related fee income less interest expense. There are several factors that
affect net interest income, including:

- -  the volume, pricing, mix and maturity of earning assets and interest-bearing
   liabilities;

- -  the use of derivative instruments to manage interest rate risk;

- -  interest rate fluctuations; and

- -  asset quality.

To make it easier to compare results among several periods and the yields on
various types of earning assets, we present all net interest income on a
"taxable-equivalent basis." In other words, if we earn $100 of tax-exempt
income, we present those earnings at a higher amount (specifically, $154) that
- -- if taxed at the statutory Federal income tax rate of 35% -- would yield $100.

Figure 5 shows the various components of Key's balance sheet that affect
interest income and expense, and their respective yields or rates over the past
six years. Net interest income for 2001 was $2.9 billion, representing a $112
million, or 4%, increase from 2000. This growth reflected an improved net
interest margin, which increased 12 basis points to 3.81%. The net interest
margin is an indicator of the profitability of the earning asset portfolio and
is calculated by dividing net interest income by average earning assets. Average
earning assets increased by 1% to $75.4 billion, as growth in the commercial and
home equity portfolios more than offset declines in other portfolios, some of
which were due to strategic decisions to exit and/or reduce certain lending
activities. These decisions are more fully discussed in the section entitled
"Interest earning assets," on page 29.



28

<PAGE>

MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES


In 2000, net interest income was $2.8 billion, down $61 million, or 2%, from the
previous year. Average earning assets, primarily commercial and home equity
loans, increased by 4% to $74.6 billion. That improvement was more than offset,
however, by a decline in the net interest margin from 3.93% in 1999 to 3.69% in
2000. The sales of Key's Long Island branches in the fourth quarter of 1999 and
its credit card business in the first quarter of 2000 slowed the growth in
earning assets and contributed to the reduction in the net interest margin.

NET INTEREST MARGIN. The net interest margin improved over the past year,
primarily because:

- -  we benefited from declining short-term interest rates;

- -  the interest rate spread on our total loan portfolio improved as we continued
   to focus on those businesses, such as home equity lending, that typically
   generate higher interest rate spreads;

- -  we sold loans with interest rate spreads that did not meet Key's internal
   profitability standards; and

- -  a greater proportion of Key's earning assets was supported by
   noninterest-bearing liabilities (such as demand deposits) and shareholders'
   equity.

INTEREST EARNING ASSETS. Average earning assets for 2001 totaled $75.4 billion,
which was $866 million, or 1%, higher than the 2000 level. This increase came
principally from the loan portfolio, with the largest growth occurring in the
commercial and home equity sectors. However, our decision in May to scale back
or exit certain types of lending, and slower demand for loans in a recessionary
economy, led to declines in Key's commercial and consumer loans during the
second half of the year. The September sale of $1.4 billion of residential
mortgage loans also contributed to the decline in consumer loans.

In 2000, average earning assets totaled $74.6 billion, representing a $2.9
billion, or 4%, increase from the prior year. This improvement was driven by the
growth of Key's loan portfolio, despite the January 2000 sale of the credit card
business. Most of the increase was attributable to the commercial loan
portfolio, but the growth of the home equity portfolio was also strong.

Over the past two years, the growth and composition of Key's loan portfolio has
been affected by several actions:

- -  During the third quarter of 2001, we sold approximately $1.4 billion of
   residential mortgage loans generated by our private banking and community
   development businesses. These loans are originated as a customer and
   community accommodation and are sold periodically because they have
   relatively low interest rate spreads that do not meet Key's internal
   profitability standards.

- -  During the second quarter of 2001, management announced that Key would exit
   the automobile leasing business, de-emphasize indirect prime automobile
   lending and discontinue certain nonrelationship credit-only commercial
   lending.

- -  During 2001 and 2000, Key sold commercial mortgage loans aggregating $2.8
   billion. Since a portion of these loans was sold with limited recourse, Key
   established a loss reserve of an amount estimated by management to be
   appropriate to reflect the recourse risk. More information about the related
   recourse agreement is provided in Note 19 ("Other Financial Instruments with
   Off-Balance Sheet Risk") under the section entitled "Recourse agreement with
   Federal National Mortgage Association," on page 79. Our business of
   originating and servicing commercial mortgage loans has grown, in part, as a
   result of acquiring Newport Mortgage Company, L.P. and National Realty
   Funding L.C. in 2000.

- -  During 2000, we became a referral agent to an asset-backed commercial paper
   conduit. This arrangement allows us to generate referral revenue without
   having to add certain low interest rate spread assets to the balance sheet.
   During 2001, Key sold $434 million of federally guaranteed education loans to
   a qualified special purpose entity, which issued beneficial interests that
   were acquired by the conduit. This followed the sale of $805 million of
   commercial loans to the conduit in 2000. In each year, the loans sold were
   performing in accordance with their contractual terms. Note 19 ("Other
   Financial Instruments with Off-Balance Sheet Risk") on page 79, provides more
   information about the asset-backed commercial paper conduit.

- -  Early in 2000, we began to retain, rather than securitize and sell, home
   equity loans generated by our home equity finance affiliate. Over time, we
   expect earnings from this growing business to replace the earnings formerly
   generated by the divested credit card business. We will continue, however, to
   consider securitizations of other portfolios as a source of funding when
   conditions in the capital markets are favorable. We securitized and sold
   education loans of $491 million in 2001 and $1.0 billion in 2000.

Figure 6 shows how the changes in yields or rates and average balances from the
prior year affected net interest income. The section entitled "Financial
Condition," which begins on page 38, contains more discussion about changes in
earning assets and funding sources.


MARKET RISK MANAGEMENT

The values of some financial instruments vary not only with changes in external
interest rates, but also with changes in foreign exchange rates, the fair value
of equity securities held as assets, and other market-driven rates or prices.
For example, the value of a fixed-rate bond will decline if market interest
rates increase; the bond will become a less attractive investment. Similarly,
the value of the U.S. dollar regularly fluctuates in relation to other
currencies. The exposure that instruments tied to such external factors presents
is called "market risk." Most of Key's market risk is derived from interest rate
fluctuations.

INTEREST RATE RISK MANAGEMENT
- -----------------------------
Key's Asset/Liability Management Policy Committee has developed a program to
measure and manage interest rate risk. This committee is also responsible for
approving Key's asset/liability management policies, overseeing the formulation
and implementation of strategies to improve balance sheet positioning and
earnings, and reviewing Key's interest rate sensitivity position.

MEASUREMENT OF SHORT-TERM INTEREST RATE EXPOSURE. The primary tool that
management uses to measure interest rate risk is a net interest income
simulation model. These simulations estimate the impact that various changes in
the overall level of interest rates over one- and two-year time horizons would
have on net interest income. The results help Key develop strategies for
managing exposure to interest rate risk.



                                                                              29
<PAGE>

<TABLE>
<CAPTION>

             MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF OPERATIONS KEYCORP AND SUBSIDIARIES

                           FIGURE 5 AVERAGE BALANCE SHEETS, NET INTEREST INCOME AND YIELDS/RATES

YEAR ENDED DECEMBER 31,

                                                                2001                        2000
                                                  ----------------------------- --------------------------------
                                                    AVERAGE              YIELD/    AVERAGE                 YIELD/
dollars in millions                                 BALANCE    INTEREST   RATE     BALANCE    INTEREST     RATE
- ----------------------------------------------------------------------------------------------------------------
<S>                                                <C>         <C>        <C>   <C>         <C>           <C>
ASSETS
Loans(a,b)
   Commercial, financial and agricultural          $ 19,459    $  1,362   7.00%   $ 19,369    $  1,669      8.63%
   Real estate-- commercial mortgage                  6,821         511   7.50       6,911         628      9.10
   Real estate-- construction                         5,654         411   7.27       4,815         464      9.63
   Commercial lease financing                         7,049         490   6.95       6,821         493      7.22
- ----------------------------------------------------------------------------------------------------------------
      Total commercial loans                         38,983       2,774   7.12      37,916       3,254      8.59
   Real estate-- residential                          3,607         275   7.64       4,274         325      7.61
   Home equity                                       10,595         906   8.55       8,857         822      9.29
   Credit card                                           --          --     --          --          --        --
   Consumer-- direct                                  2,427         232   9.55       2,592         265     10.19
   Consumer-- indirect lease financing                2,618         217   8.27       3,089         249      8.03
   Consumer-- indirect other                          5,529         530   9.58       6,032         570      9.44
- ----------------------------------------------------------------------------------------------------------------
      Total consumer loans                           24,776       2,160   8.72      24,844       2,231      8.97
   Loans held for sale                                2,217         169   7.64       2,534         230      9.05
- ----------------------------------------------------------------------------------------------------------------
      Total loans                                    65,976       5,103   7.73      65,294       5,715      8.75
Taxable investment securities                           908          27   2.99         734          26      3.52
Tax-exempt investment securities(a)                     277          25   8.76         391          34      8.76
- ----------------------------------------------------------------------------------------------------------------
      Total investment securities                     1,185          52   4.34       1,125          60      5.34
Securities available for sale(a,c)                    6,568         452   6.91       6,439         447      6.81
Short-term investments                                1,712          65   3.81       1,717          83      4.84
- ----------------------------------------------------------------------------------------------------------------
      Total earning assets                           75,441       5,672   7.52      74,575       6,305      8.45
Allowance for loan losses                            (1,090)                          (959)
Accrued income and other assets                      10,552                         10,419
- ----------------------------------------------------------------------------------------------------------------
                                                   $ 84,903                       $ 84,035
                                                   ========                       ========
LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                      $ 12,323         254   2.06    $ 12,211         414      3.39
Savings deposits                                      1,952          21   1.05       2,206          32      1.47
NOW accounts                                            619           9   1.43         612          10      1.59
Certificates of deposit ($100,000 or more)(d)         5,284         301   5.71       5,511         340      6.15
Other time deposits                                  14,208         786   5.53      13,974         805      5.76
Deposits in foreign office                            2,715         107   3.94       2,593         167      6.45
- ----------------------------------------------------------------------------------------------------------------
      Total interest-bearing deposits                37,101       1,478   3.98      37,107       1,768      4.76
Federal funds purchased and securities
   sold under repurchase agreements                   5,197         198   3.80       4,931         287      5.82
Bank notes and other short-term borrowings(d)         6,829         302   4.43       7,121         428      6.01
Long-term debt, including capital securities(d,e)    15,911         824   5.20      15,707       1,064      6.78
- ----------------------------------------------------------------------------------------------------------------
      Total interest-bearing liabilities             65,038       2,802   4.31      64,866       3,547      5.47
Noninterest-bearing deposits                          8,354                          8,328
Accrued expense and other liabilities                 4,939                          4,329
Preferred stock                                        --                               --
Common shareholders' equity                           6,572                          6,512
- ----------------------------------------------------------------------------------------------------------------
                                                   $ 84,903                       $ 84,035
                                                   ========                       ========
Interest rate spread (TE)                                                 3.21                              2.98
- ----------------------------------------------------------------------------------------------------------------
Net interest income (TE) and net
   interest margin (TE)                                        $  2,870   3.81%               $  2,758      3.69%
                                                               ========   ====                ========      ====
Capital securities                                 $  1,309    $     89           $  1,243   $      95
Taxable-equivalent adjustment(a)                                     45                             28
- ----------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>

             MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF OPERATIONS KEYCORP AND SUBSIDIARIES

                           FIGURE 5 AVERAGE BALANCE SHEETS, NET INTEREST INCOME AND YIELDS/RATES

YEAR ENDED DECEMBER 31,

                                                               1999
                                                     ----------------------------
                                                     AVERAGE              YIELD/
dollars in millions                                  BALANCE  INTEREST     RATE
- ---------------------------------------------------------------------------------
<S>                                                  <C>        <C>          <C>
ASSETS
Loans(a,b)
   Commercial, financial and agricultural          $ 17,695   $  1,350     7.63%
   Real estate-- commercial mortgage                  6,946        580     8.35
   Real estate-- construction                         4,076        343     8.42
   Commercial lease financing                         6,092        445     7.30
- ---------------------------------------------------------------------------------
      Total commercial loans                         34,809      2,718     7.81
   Real estate-- residential                          4,479        338     7.55
   Home equity                                        7,548        645     8.55
   Credit card                                          997        152    15.25
   Consumer-- direct                                  2,457        238     9.69
   Consumer-- indirect lease financing                2,922        236     8.08
   Consumer-- indirect other                          6,584        608     9.23
- ---------------------------------------------------------------------------------
      Total consumer loans                           24,987      2,217     8.87
   Loans held for sale                                2,605        228     8.75
- ---------------------------------------------------------------------------------
      Total loans                                    62,401      5,163     8.27
Taxable investment securities                           444         15     3.38
Tax-exempt investment securities(a)                     535         46     8.60
- ---------------------------------------------------------------------------------
      Total investment securities                       979         61     6.23
Securities available for sale(a,c)                    6,403        425     6.68
Short-term investments                                1,873         78     4.16
- ---------------------------------------------------------------------------------
      Total earning assets                           71,656      5,727     7.99
Allowance for loan losses                              (911)
Accrued income and other assets                      10,201
- ---------------------------------------------------------------------------------
                                                  $  80,946
                                                  =========
LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                     $  12,950        390     3.01
Savings deposits                                      2,716         44     1.62
NOW accounts                                            791         12     1.52
Certificates of deposit ($100,000 or more)(d)         4,257        223     5.24
Other time deposits                                  11,969        595     4.97
Deposits in foreign office                              823         41     4.98
- ---------------------------------------------------------------------------------
      Total interest-bearing deposits                33,506      1,305     3.89
Federal funds purchased and securities
   sold under repurchase agreements                   4,856        220     4.53
Bank notes and other short-term borrowings(d)         7,912        426     5.38
Long-term debt, including capital securities(d,e)    16,473        957     6.09
- ---------------------------------------------------------------------------------
      Total interest-bearing liabilities             62,747      2,908     4.63
Noninterest-bearing deposits                          8,474
Accrued expense and other liabilities                 3,464
Preferred stock                                          --
Common shareholders' equity                           6,261
- ---------------------------------------------------------------------------------
                                                  $  80,946
                                                  =========
Interest rate spread (TE)                                                  3.36
- ---------------------------------------------------------------------------------
Net interest income (TE) and net
   interest margin (TE)                                       $  2,819     3.93%
                                                              ========     ====
Capital securities                                $   1,162   $     85
Taxable-equivalent adjustment(a)                                    32
- ---------------------------------------------------------------------------------
</TABLE>

(a) Interest income on tax-exempt securities and loans has been adjusted to a
    taxable-equivalent basis using the statutory Federal income tax rate of 35%
(b) For purposes of these computations, nonaccrual loans are included in average
    loan balances.
(c) Yield is calculated on the basis of amortized cost.
(d) Rate calculation excludes basis adjustments related to fair value hedges.
    See Note 20 ("Derivatives and Hedging Activities"), which begins on page 80,
    for an explanation of fair value hedges.
(e) Rate calculation excludes ESOP debt.
TE  = Taxable Equivalent
N/M = Not Meaningful



30

<PAGE>

<TABLE>
<CAPTION>

             MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF OPERATIONS KEYCORP AND SUBSIDIARIES

                                                                                                               COMPOUND ANNUAL
                                                                                                                RATE OF CHANGE
           1998                               1997                                 1996                          (1996-2001)
- ----------------------------    ----------------------------------    ----------------------------------   ------------------------
 AVERAGE              YIELD/       AVERAGE                  YIELD/        AVERAGE                  YIELD/      AVERAGE
 BALANCE   INTEREST     RATE       BALANCE     INTEREST      RATE        BALANCE     INTEREST       RATE       BALANCE     INTEREST
- -----------------------------------------------------------------------------------------------------------------------------------
<S>      <C>       <C>         <C>          <C>         <C>          <C>          <C>          <C>           <C>         <C>
$15,413   $1,251     8.12%      $12,911      $1,126       8.72%        $11,970      $1,070        8.94%           10.2%       4.9%
  7,080      627     8.86         7,101         663       9.34           7,039         648        9.21             (.6)      (4.6)
  2,866      254     8.86         1,945         188       9.67           1,631         166       10.18            28.2       19.9
  4,822      359     7.45         3,310         228       6.89           2,372         148        6.24            24.3       27.1
- -----------------------------------------------------------------------------------------------------------------------------------
 30,181    2,491     8.25        25,267       2,205       8.73          23,012       2,032        8.83            11.1        6.4
  5,440      422     7.76         6,192         524       8.46           7,224         593        8.21           (13.0)     (14.2)
  6,353      557     8.77         5,180         469       9.05           4,214         378        8.97            20.2       19.1
  1,438      212    14.74         1,710         256      14.97           1,665         243       14.59             N/M        N/M
  2,139      228    10.66         2,238         246      10.99           2,183         246       11.27             2.1       (1.2)
  2,024      171     8.45         1,156          99       8.56             671          56        8.35            31.3       31.1
  6,647      603     9.07         7,023         633       9.01           6,819         604        8.86            (4.1)      (2.6)
- -----------------------------------------------------------------------------------------------------------------------------------
 24,041    2,193     9.12        23,499       2,227       9.48          22,776       2,120        9.31             1.7         .4
  3,200      262     8.19         2,649         198       7.47           2,428         198        8.15            (1.8)      (3.1)
- -----------------------------------------------------------------------------------------------------------------------------------
 57,422    4,946     9.02        51,415       4,630       9.01          48,216       4,350        9.02             6.5        3.2
    282       12     4.83           247          12       4.86             246          14        5.69            29.8       14.0
    801       67     8.36         1,227          97       7.91           1,425         114        8.00           (27.9)     (26.2)
- -----------------------------------------------------------------------------------------------------------------------------------
  1,083       79     7.29         1,474         109       7.39           1,671         128        7.66            (6.6)     (16.5)
  6,610      450     6.84         7,629         527       6.69           7,423         495        6.69            (2.4)      (1.8)
  1,563       84     5.37           782          40       5.12             535          28        5.23            26.2       18.3
- -----------------------------------------------------------------------------------------------------------------------------------
 66,678    5,559     8.34        61,300       5,306       8.66          57,845       5,001        8.65             5.5        2.6
   (888)                           (875)                                  (872)                                    4.6
  9,491                           8,525                                  7,846                                     6.1
- -----------------------------------------------------------------------------------------------------------------------------------
$75,281                         $68,950                                $64,819                                     5.5
======                          =======                                =======

$11,650      382     3.28       $10,897         333       3.06         $10,211         311        3.05             3.8       (4.0)
  3,225       59     1.83         4,319          94       2.18           5,604         138        2.46           (19.0)     (31.4)
  1,215       20     1.65         1,560          32       2.05           2,438          48        1.97           (24.0)     (28.5)
  3,520      194     5.51         3,376         190       5.63           3,377         199        5.89             9.4        8.6
 12,240      654     5.34        13,273         715       5.39          13,723         720        5.25              .7        1.8
    913       50     5.48         1,812          98       5.41             996          53        5.32            22.2       15.1
- -----------------------------------------------------------------------------------------------------------------------------------
 32,763    1,359     4.15        35,237       1,462       4.15          36,349       1,469        4.04              .4         .1

  6,635      342     5.15         6,942         359       5.17           5,843         295        5.05            (2.3)      (7.7)
  7,975      459     5.76         4,741         283       5.97           3,279         197        6.01            15.8        8.9
 11,175      681     6.30         6,554         413       6.38           4,324         276        6.38            29.8       24.5
- -----------------------------------------------------------------------------------------------------------------------------------
 58,548    2,841     4.85        53,474       2,517       4.71          49,795       2,237        4.49             5.5        4.6
  8,509                           8,536                                  8,374                                     --
  2,681                           2,074                                  1,644                                   24.6
     --                              --                                     79                                    N/M
  5,543                           4,866                                  4,927                                    5.9
- -----------------------------------------------------------------------------------------------------------------------------------
$75,281                         $68,950                                $64,819                                    5.5
=======                         =======                                =======
                     3.49                                 3.95                                    4.16
- -----------------------------------------------------------------------------------------------------------------------------------
          $2,718     4.08%                   $2,789       4.54%                     $2,764        4.78%                        .8%
          ======     ====                    ======       ====                      ======        ====
   $879      $65                   $648         $49                        $28          $3                                     N/M
              34                                 44                                     50                                   (2.1)%
- -----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                                                                              31

<PAGE>

<TABLE>
<CAPTION>

             MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF OPERATIONS KEYCORP AND SUBSIDIARIES

                              FIGURE 6 COMPONENTS OF NET INTEREST INCOME CHANGES

                                                     2001 VS 2000                2000 VS 1999
                                               -------------------------   -------------------------
                                               AVERAGE   YIELD/    NET     AVERAGE  YIELD/     NET
in millions                                     VOLUME    RATE    CHANGE   VOLUME    RATE     CHANGE
- ----------------------------------------------------------------------------------------------------
<S>                                             <C>      <C>      <C>      <C>      <C>      <C>
INTEREST INCOME
Loans                                           $  59    $(671)   $(612)   $ 246    $ 306    $ 552
Taxable investment securities                       6       (5)       1       10        1       11
Tax-exempt investment securities                  (10)       1       (9)     (13)       1      (12)
Securities available for sale                       9       (4)       5        2       20       22
Short-term investments                             --      (18)     (18)      (7)      12        5
- ----------------------------------------------------------------------------------------------------
   Total interest income (taxable equivalent)      64     (697)    (633)     238      340      578

INTEREST EXPENSE
Money market deposit accounts                       4     (164)    (160)     (23)      47       24
Savings deposits                                   (3)      (8)     (11)      (8)      (4)     (12)
NOW accounts                                       --       (1)      (1)      (3)       1       (2)
Certificates of deposit ($100,000 or more)        (14)     (25)     (39)      73       44      117
Other time deposits                                13      (32)     (19)     108      102      210
Deposits in foreign office                          8      (68)     (60)     111       15      126
- ----------------------------------------------------------------------------------------------------
   Total interest-bearing deposits                  8     (298)    (290)     258      205      463
Federal funds purchased and securities sold
   under repurchase agreements                     15     (104)     (89)       3       64       67
Bank notes and other short-term borrowings        (17)    (109)    (126)     (45)      47        2
Long-term debt, including capital securities       14     (254)    (240)     (46)     153      107
- ----------------------------------------------------------------------------------------------------
   Total interest expense                          20     (765)    (745)     170      469      639
- ----------------------------------------------------------------------------------------------------
   Net interest income (taxable equivalent)     $  44    $  68    $ 112    $  68    $(129)   $ (61)
                                                =====    =====    =====    =====    =====    =======
- ----------------------------------------------------------------------------------------------------
</TABLE>

The change in interest not due solely to volume or rate has been allocated in
proportion to the absolute dollar amounts of the change in each.

Like any forecasting technique, interest rate simulation modeling is based on a
large number of assumptions and judgments. In this case, the assumptions relate
primarily to loan and deposit growth, asset and liability prepayments, interest
rates, and on- and off-balance sheet management strategies. Management believes
that, both individually and in the aggregate, the assumptions Key makes are
reasonable. Nevertheless, the simulation modeling process produces only a
sophisticated estimate, not a precise calculation of exposure.

Key's guidelines for risk management call for preventive measures to be taken if
the simulation modeling demonstrates that a gradual 2% increase or decrease in
short-term rates over the next twelve months would adversely affect net interest
income over the same period by more than 2%. Key is operating within these
guidelines. The low level of short-term interest rates at December 31, 2001,
necessitated a modification of Key's standard rate scenario of a gradual
decrease of 2% over twelve months to a gradual decrease of 1% over six months.
As of December 31, 2001, based on the results of our simulation model, and
assuming that management does not take action to alter the outcome, Key would
expect net interest income to decrease by approximately .86% if short-term
interest rates gradually increase by 2%. Conversely, if short-term interest
rates gradually decrease by 1% over the next six months, net interest income
would be expected to increase by approximately .21%.

MEASUREMENT OF LONG-TERM INTEREST RATE EXPOSURE. Key uses an economic value of
equity model to complement short-term interest rate risk analysis. The benefit
of this model is that it measures exposure to interest rate changes over time
frames longer than two years. The economic value of Key's equity is determined
by aggregating the present value of projected future cash flows for asset,
liability and derivative positions based on the current yield curve. However,
economic value does not represent the true fair values of asset, liability and
derivative positions, since it does not consider factors like credit risk and
liquidity.

Key's guidelines for risk management call for preventive measures to be taken if
an immediate 2% increase or decrease in interest rates is estimated to reduce
the economic value of equity by more than 15%. Key is operating within these
guidelines.

OTHER SOURCES OF INTEREST RATE EXPOSURE. Management uses the results of
short-term and long-term interest rate exposure models to formulate strategies
to improve balance sheet positioning, earnings, or both, within the bounds of
Key's interest rate risk, liquidity and capital guidelines. We also periodically
measure the risk to earnings and economic value arising from various other
hypothetical changes in the overall level of interest rates. The many interest
rate scenarios modeled, and their potential impact on earnings and economic
value, quantify the level of Key's interest rate exposure arising from option
risk, basis risk and gap risk.

- -  A financial instrument presents "OPTION RISK" when one party can take
   advantage of changes in interest rates without penalty. For example, when
   interest rates decline, borrowers may choose to prepay fixed-rate loans by
   refinancing at a lower rate. Such a prepayment gives Key a return on its
   investment (the principal plus some interest), but unless there is a
   prepayment penalty, that return will not be as high as the


32
<PAGE>

   MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
   OPERATIONS KEYCORP AND SUBSIDIARIES

   return that would have been generated had payments been received for the
   duration originally scheduled. Floating-rate loans that are capped against
   potential interest rate increases and deposits that can be withdrawn on
   demand also present option risk.

- -  One approach that Key follows to manage interest rate risk is to use
   floating-rate liabilities (such as borrowings) to fund floating-rate assets
   (such as loans). That way, as our interest expense increases, so will our
   interest income. We face "basis risk" when our floating-rate assets and
   floating-rate liabilities reprice in response to different market factors or
   indices. Under those circumstances, even if equal amounts of assets and
   liabilities are repricing at the same time, interest expense and interest
   income may not change by the same amount.

- -  We often use an interest-bearing liability to fund an interest-earning asset.
   For example, Key may sell certificates of deposit and use the proceeds to
   make loans. That strategy presents "GAP RISK" if the related liabilities and
   assets do not mature or reprice at the same time.

MANAGEMENT OF INTEREST RATE EXPOSURE. Key manages interest rate risk by using
portfolio swaps and caps, which modify the repricing or maturity characteristics
of some of our assets and liabilities. The decision to use these instruments
rather than securities, debt or other on-balance sheet alternatives depends on
many factors, including the mix and cost of funding sources, liquidity and
capital requirements, and interest rate implications.

A brief description of interest rate swaps and caps is as follows:

- -  INTEREST RATE SWAPS are contracts in which two parties agree to exchange
   interest payment streams that are calculated on agreed-upon amounts (known as
   "notional amounts"). For example, party A will pay interest at a fixed rate
   to, and receive interest at a variable rate from, party B. Key generally uses
   interest rate swaps to mitigate its exposure to interest rate risk on certain
   loans, securities, deposits, short-term borrowings and long-term debt.

- -  INTEREST RATE CAPS are contracts that provide for the holder to be
   compensated based on an agreed-upon notional amount when a benchmark interest
   rate exceeds a specified level (known as the "strike rate"). Caps limit
   exposure to interest rate increases, but have no effect if interest rates
   decline. Key has used interest rate caps to manage the risk of adverse
   movements in interest rates on some of its debt.

For more information about how Key uses interest rate swaps and caps to manage
its balance sheet, see Note 20 ("Derivatives and Hedging Activities"), starting
on page 80.

TRADING PORTFOLIO RISK MANAGEMENT
- ---------------------------------
Key's trading portfolio includes interest rate swap contracts entered into to
accommodate the needs of clients, other positions with third parties that are
intended to mitigate the interest rate risk of client positions, foreign
exchange contracts entered into to accommodate the needs of clients, and
financial assets and liabilities (trading positions) included in "accrued income
and other assets" and "accrued expense and other liabilities," respectively, on
the balance sheet. For more information about these contracts, see Note 20
("Derivatives and Hedging Activities"), which begins on page 80.

Management uses a value at risk ("VAR") model to estimate the potential adverse
effect of changes in interest and foreign exchange rates on the fair value of
Key's trading portfolio. Using statistical methods, this model estimates the
maximum potential one-day loss with 95% probability. At December 31, 2001, Key's
aggregate daily VAR was $1.4 million, compared with $1.1 million at December 31,
2000. Aggregate daily VAR averaged $1.3 million for 2001, compared with an
average of $1.0 million during 2000. VAR modeling augments other controls that
Key uses to mitigate the market risk exposure of the trading portfolio. These
controls include loss and portfolio size limits that are based on market
liquidity and the level of activity and volatility of trading products.


NONINTEREST INCOME

Noninterest income was $1.7 billion for 2001, compared with $2.2 billion for
2000 and $2.3 billion for 1999. In both 2000 and 1999, noninterest income was
affected by various nonrecurring items. The most significant of these items,
including gains from divestitures and net losses resulting from the
reconfiguration of Key's securities portfolio, are shown in Figure 7. For more
information on the divestitures, see Note 3 ("Acquisitions and Divestitures"),
which begins on page 63.

Core noninterest income, which excludes significant nonrecurring items, was $1.7
billion (38% of total core revenue) in 2001, compared with $1.9 billion (41% of
total core revenue) in 2000 and $2.0 billion (41% of total core revenue) in
1999.

Key's core noninterest income for 2001 was reduced by several significant core
charges. In the second quarter, Key recorded a $40 million charge (included in
miscellaneous income) for losses incurred on the residual values of leased
vehicles. This was followed by a $60 million fourth quarter charge (included in
investment banking and capital markets income) for principal investing
write-downs ($45 million) and to increase our reserve for customer derivative
losses ($15 million). The 2001 decrease in core noninterest income was also
attributable to the decline in Key's capital markets-sensitive revenues,
particularly those generated by the asset management, principal investing and
brokerage businesses, which were affected adversely by the recessionary economy.
Income from investment banking and capital markets activities decreased by $123
million (excluding the $60 million charge discussed above), while income from
trust and investment services declined by $58 million. These reductions were
substantially offset by growth in service charges on deposit accounts (up $46
million), letter of credit and non-yield-related loan fees (up $17 million) and
net securities gains (up $13 million).

Excluding revenue from divested businesses and gains from home equity loan
securitizations, core noninterest income in 2000 was up $92 million, or 5%, from
the prior year and reflected nearly across-the-board growth in traditional
sources of fee income. In 2000, the absence of revenue from the divested Long
Island branches and the credit card business accounted for a $69 million
decrease in core noninterest income, while the absence of gains from the
securitization and sale of home equity loans (a substantial source of income in
1999) accounted for a $64 million decrease.

Figure 7 shows the major components of Key's noninterest income. The discussion
that follows provides additional information, such as the composition of certain
components and the factors that caused them to change in 2001 and 2000.



                                                                              33

<PAGE>

<TABLE>
<CAPTION>

  MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF OPERATIONS KEYCORP AND SUBSIDIARIES

                                       FIGURE 7 NONINTEREST INCOME

YEAR ENDED DECEMBER 31,                                                                   CHANGE 2001 VS 2000
                                                                                         ---------------------
dollars in millions                                        2001      2000       1999      AMOUNT      PERCENT
- --------------------------------------------------------------------------------------------------------------
<S>                                                      <C>       <C>        <C>        <C>           <C>
Trust and investment services income                     $   550   $   608    $   599    $   (58)      (9.5)%
Investment banking and capital markets income                189       372        354       (183)     (49.2)
Service charges on deposit accounts                          387       341        330         46       13.5
Corporate-owned life insurance income                        114       109        107          5        4.6
Letter of credit and loan fees                               124       107         98         17       15.9
Net securities gains                                          35        22         --         13       59.1
Other income:
   Electronic banking fees                                    74        68         58          6        8.8
   Insurance income                                           56        62         52         (6)      (9.7)
   Loan securitization servicing fees                         16        24         28         (8)     (33.3)
   Net gains from loan securitizations and sales              49        38        115         11       28.9
   Credit card fees                                            7        11         63         (4)     (36.4)
   Miscellaneous income                                      124       157        157        (33)     (21.0)
- --------------------------------------------------------------------------------------------------------------
      Total other income                                     326       360        473        (34)      (9.4)
- --------------------------------------------------------------------------------------------------------------
      Total core noninterest income                        1,725     1,919      1,961       (194)     (10.1)

Gain from sale of credit card portfolio                       --       332         --       (332)    (100.0)
Net losses from reconfiguration of securities portfolio       --       (50)        --         50     (100.0)
Gains from branch divestitures                                --        --        194         --         --
Gain from sale of Electronic Payment Services, Inc.           --        --        134         --         --
Gain from sale of Concord EFS, Inc. common shares             --        --         15         --         --
Gains from sale of Key Merchant Services, LLC                 --        --         14         --         --
Gain from sale of Compaq Capital Europe LLC and
   Compaq Capital Asia Pacific LLC                            --        --         13         --         --
Other securities gains                                        --        --         14         --         --
Other nonrecurring items                                      --        (7)       (30)         7     (100.0)
- --------------------------------------------------------------------------------------------------------------
      Total significant nonrecurring items                    --       275        354       (275)    (100.0)
- --------------------------------------------------------------------------------------------------------------
      Total noninterest income                           $ 1,725   $ 2,194    $ 2,315    $  (469)     (21.4)%
                                                         =======   =======    =======    =======
- --------------------------------------------------------------------------------------------------------------
</TABLE>


TRUST AND INVESTMENT SERVICES INCOME. Trust and investment services provide
Key's largest source of noninterest income. As shown in Figure 8, the 2001
decrease in revenue derived from these services was due largely to the effects
of a weakened economy, leading to declines in brokerage commission income and
fee income that is based on the value of assets.

<TABLE>
<CAPTION>

                  FIGURE 8 TRUST AND INVESTMENT SERVICES INCOME

YEAR ENDED DECEMBER 31,                                              CHANGE 2001 VS 2000
                                                                     -------------------
dollars in millions                               2001   2000   1999  AMOUNT    PERCENT
- ----------------------------------------------------------------------------------------
<S>                                               <C>    <C>    <C>    <C>       <C>
Personal asset management and custody fees        $179   $189   $188   $(10)     (5.3)%
Institutional asset management and custody fees     86     93     93     (7)     (7.5)
Bond services                                       41     42     26     (1)     (2.4)
Brokerage commission income                        101    145    156    (44)    (30.3)
All other fees                                     143    139    136      4       2.9
- ----------------------------------------------------------------------------------------
   Total trust and investment services income     $550   $608   $599   $(58)     (9.5)%
                                                  ====   ====   ====   ====
- ----------------------------------------------------------------------------------------
</TABLE>

At December 31, 2001, Key's bank, trust and registered investment advisory
subsidiaries had assets under management of $73 billion, compared with $74
billion at the end of 2000. These assets are managed on behalf of both
institutions and individuals through a variety of equity, fixed income and money
market accounts. The composition of Key's assets under management is shown in
Figure 9. The value of total assets under management declined by a net 2% in
2001. This modest decline reflects the positive effect of net new asset inflows
of approximately $2.7 billion, representing a 145% increase from net new asset
inflows in 2000, and an approximate 5% decline in the market value of assets
under management at December 31, 2000. This market performance compares
favorably with that of the equity markets in general. The Standard & Poors 500
Banks Index decreased by 12%, while the NASDAQ index was down 21% for the year.
Key's relatively favorable market results are due primarily to two factors:
approximately one-half of


34
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

the assets Key manages are invested in more stable fixed income or money market
funds and the performance of the majority of our equity and fixed income
products exceeded the performance of their respective benchmarks.

              FIGURE 9 ASSETS UNDER MANAGEMENT

DECEMBER 31,
in millions                   2001        2000        1999
- --------------------------------------------------------------
Assets under management
   by investment type:
      Equity                 $35,798     $37,748     $39,257
      Fixed income            16,919      14,579      14,360
      Money market            20,000      21,688      19,675
- --------------------------------------------------------------
         Total               $72,717     $74,015     $73,292
                             =======     =======     =======

Proprietary mutual funds
  included in assets
   under management:
      Equity                 $ 3,973     $ 4,405     $ 4,601
      Fixed income             1,190       1,042       1,124
      Money market            13,801      15,307      13,735
- --------------------------------------------------------------
         Total               $18,964     $20,754     $19,460
                             =======     =======     =======
- --------------------------------------------------------------

INVESTMENT BANKING AND CAPITAL MARKETS INCOME. The 2001 decrease in this revenue
component reflects the $60 million charge taken for principal investing
write-downs and to increase our reserve for customer derivative losses, as well
as the overall effects of a recessionary economy. As shown in Figure 10, results
for 2001 include net losses from principal investing, compared with net gains in
2000. The $150 million decrease in principal investing results is attributable
to unrealized mark-to-market adjustments of $114 million recorded in 2001,
including the $45 million charge taken in the fourth quarter. Principal
investing income is by nature susceptible to volatility since it is derived from
investments in small to medium-sized businesses, some of which are in their
early stages of economic development and strategy implementation, and thus more
susceptible to changes in general economic conditions. Principal investing
assets are carried on the balance sheet at fair value. The cost basis,
unrealized losses and fair value of direct and indirect investments contained in
Key's principal investing portfolio at December 31, 2001, are summarized in
Figure 11. Investments in technology-rich companies, which have been
particularly hard hit by the effects of the weak economy, accounted for only $38
million, or 6%, of the fair value of Key's portfolio at year end.

<TABLE>
<CAPTION>

                           FIGURE 10 INVESTMENT BANKING AND CAPITAL MARKETS INCOME

YEAR ENDED DECEMBER 31,                                                          CHANGE 2001 VS 2000
                                                                                 -------------------
dollars in millions                                       2001     2000    1999   AMOUNT    PERCENT
- ----------------------------------------------------------------------------------------------------
<S>                                                      <C>      <C>     <C>     <C>       <C>
Dealer trading and derivatives income                    $ 126    $ 159   $ 140   $ (33)    (20.8)%
Investment banking income                                  102      107     140      (5)     (4.7)
Net gains (losses) from principal investing                (79)      71      44    (150)      N/M
Foreign exchange income                                     40       35      30       5      14.3
- ----------------------------------------------------------------------------------------------------
   Total investment banking and capital markets income   $ 189    $ 372   $ 354   $(183)    (49.2)%
                                                         =====    =====   =====   =====
- ----------------------------------------------------------------------------------------------------
</TABLE>

N/M = Not Meaningful


       FIGURE 11 PRINCIPAL INVESTING PORTFOLIO


DECEMBER 31, 2001            COST       UNREALIZED       FAIR
in millions                  BASIS        LOSSES        VALUE
- ----------------------------------------------------------------
Direct investments           $451          $59           $392
Indirect investments          248           20            228
- ----------------------------------------------------------------
   Total                     $699          $79           $620
                             ====          ===           ====
- ----------------------------------------------------------------

SERVICE CHARGES ON DEPOSIT ACCOUNTS. Service charges on deposit accounts reached
a record high in 2001 and account for the largest increase in fee income. The
growth of these fees over the past two years is attributable primarily to
strategies implemented in connection with Key's competitiveness initiative.

CORPORATE-OWNED LIFE INSURANCE INCOME. Income from corporate-owned life
insurance, representing a tax-deferred increase in cash surrender values and
tax-exempt death benefits, increased by 5% in 2001, following a 2% increase in
the prior year.

SECURITIES TRANSACTIONS. During 2001, Key realized $35 million of net securities
gains from the sales of securities held in the available-for-sale portfolio,
compared with core net gains of $22 million a year ago. Since the sales involved
primarily equity securities issued by financial service companies, the sales
will not have a significant adverse affect on Key's future net interest income.

OTHER INCOME. The decrease in other income in 2001 was due largely to the $40
million charge for losses incurred on the residual values of leased vehicles.
This charge was offset in part by an increase in net gains from loan
securitizations and sales, and higher fees from electronic banking services.
Also, traditional fee income was supplemented in the fourth quarter of 2001 by
$10 million of additional revenue, representing the value of shares received as
a result of a demutualization of an insurance company in which Key is a
policyholder. Key contributed these shares to its charitable foundation, which
also increased miscellaneous expense by $10 million.



                                                                              35
<PAGE>


MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

In 2000, the decrease in other income was attributable to lower net gains from
loan securitizations and sales, and a substantial reduction in credit card fees,
partially offset by higher income from electronic banking services and insurance
activities. The decrease in net gains from loan securitizations and sales was
attributable primarily to the fact that in 2000 we ceased securitizing Champion
Mortgage's home equity loans. For information about the type and volume of
securitized loans that are either administered or serviced by Key, but not
recorded on the balance sheet, see the section entitled "Loans," which begins on
page 38. The decline in credit card fees reflects the sale of Key's credit card
business in January 2000. For more information about this transaction, see Note
3 ("Acquisitions and Divestitures"), which begins on page 63.

SIGNIFICANT NONRECURRING ITEMS. Noninterest income for 2000 includes a $332
million gain from the sale of Key's credit card business and $50 million of net
losses that resulted from the reconfiguration of Key's securities portfolio.

Results for 1999 include gains of $194 million from the sale of Key's Long
Island franchise, which included 28 branches. These branches are located in a
geographic area where Key held a very small share of the market for deposits and
loans, and where management viewed Key's growth potential to be very limited.
Also included in 1999 results are a $134 million gain from the sale of Key's
interest in Electronic Payment Services, Inc.; a $14 million gain recorded in
connection with the 1998 sale of a 51% interest in Key Merchant Services, LLC; a
$15 million gain from the sale of Concord EFS, Inc. shares obtained in the sale
of Electronic Payment Services, Inc.; and a $13 million gain from the sale of
Key's interest in a joint venture with Compaq Capital Corporation.


NONINTEREST EXPENSE

Noninterest expense for 2001 was $2.9 billion, relatively unchanged from 2000
and slightly down from $3.1 billion for 1999. Significant nonrecurring items
that hinder a direct comparison of results over the past three years are shown
in Figure 12. In the current year, these items include a $150 million write-down
of goodwill associated with Key's decision to downsize the automobile finance
business and a second quarter increase of $20 million in litigation reserves. In
2000 and 1999, significant nonrecurring items include restructuring and other
special charges recorded in connection with strategic actions implemented to
improve operating efficiency and profitability. More information about these
charges can be found under the heading "Restructuring and other special
charges."

Noninterest expense in 1999 also includes other nonrecurring charges of $68
million. These charges include $23 million of charitable contributions made in
light of the gains realized from the sales of Key's interests in Electronic
Payment Services, Inc. and Concord EFS, Inc. For more information on these
divestitures, see Note 3 ("Acquisitions and Divestitures"), which begins on page
63.

Core noninterest expense, which excludes significant nonrecurring items,
decreased by $25 million, or 1%, from 2000. The decrease was due primarily to a
$67 million improvement in personnel expense and a $21 million decline in
equipment expense. These reductions were partially offset by increases in a
number of other expense components. Included in miscellaneous expense for 2001
is the $10 million contribution to our charitable foundation discussed
previously under the heading "Other income," on page 35.

In 2000, core noninterest expense decreased by $56 million, or 2%. The decrease
came largely from personnel expense (down $29 million), equipment expense (down
$25 million) and net occupancy expense (down $8 million). These improvements
were partially offset by higher costs associated with professional fees (up $7
million) and computer processing expense (up $4 million). In addition,
miscellaneous expense for 2000 includes a $7 million charge to reduce the
carrying amount of residual values related to leased vehicles.

Figure 12 shows the components of Key's noninterest expense. The discussion that
follows explains the composition of certain components and the factors that
caused them to change in 2001 and 2000.

PERSONNEL. Personnel expense, the largest category of Key's noninterest expense,
decreased in both 2001 and 2000, largely because of our successful
competitiveness initiative. Through this initiative we have improved efficiency
and reduced the level of personnel required to conduct our business. At December
31, 2001, the number of full-time equivalent employees was 21,230, compared with
22,142 at the end of 2000 and 24,568 at the end of 1999. Moreover, in 2001,
weaker economic conditions reduced revenues on which certain incentive
compensation programs, including those related to investment banking and capital
markets activities, are based. In 2000, the decline in personnel expense was
also attributable to the effect of divestitures and the fact that 1999 costs for
technical staff were unusually high due to Year 2000 compliance issues. Figure
13 shows the major components of Key's core personnel expense.

COMPUTER PROCESSING. The increases in computer processing expense in 2001 and
2000 were due primarily to a higher level of computer software amortization, but
also include increases related to software rental and maintenance. In each year,
the increase in these costs was substantially offset by the reduced need for
outside services.

EQUIPMENT. The decrease in equipment expense in 2001 and 2000 was driven by
reductions in depreciation and rental expense stemming from cost management
efforts and our competitiveness initiative. The improvement in 2000 was also
attributable to lower maintenance costs. Rental expense for 1999 includes a $5
million charge for the early termination of a lease.

PROFESSIONAL FEES. Professional fees comprise expenses incurred for legal,
audit, consulting and certain other business services. The level of professional
fees rose by 14% in 2001 and 10% in 2000. In 2001, the increase was due
primarily to higher legal expenses associated with litigation. The increase in
fees for 2000 reflects additional costs incurred in connection with Key's
competitiveness initiative.

RESTRUCTURING AND OTHER SPECIAL CHARGES. Key recorded net nonrecurring charges
of $127 million (including net restructuring charges of $104 million) in 2000
and $152 million (including net restructuring charges of $98 million) in 1999 in
connection with strategic actions related to the competitiveness initiative. For
more information related to the actions taken, anticipated cost savings and
reductions to Key's workforce, see the section entitled "Status of
competitiveness initiative," on page 24. Additional information related to the
restructuring charges can be found in Note 14 ("Restructuring Charges"), which
begins on page 73. Cash generated by Key's operations is expected to fund the
restructuring charge liability; none of the charges had a material impact on
Key's liquidity.



36
<PAGE>


MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

                         FIGURE 12 NONINTEREST EXPENSE

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,                                                                                      CHANGE 2001 VS 2000
                                                                                                        ----------------------------
dollars in millions                                       2001            2000           1999           AMOUNT         PERCENT
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                     <C>             <C>            <C>               <C>                <C>
Personnel                                               $1,378          $1,445         $1,474            $ (67)             (4.6)%
Net occupancy                                              232             223            231                9               4.0
Computer processing                                        252             240            236               12               5.0
Equipment                                                  152             173            198              (21)            (12.1)
Marketing                                                  112             110            106                2               1.8
Amortization of intangibles                                 95             101            104               (6)             (5.9)
Professional fees                                           88              77             70               11              14.3
Other expense:
   Postage and delivery                                     63              65             73               (2)             (3.1)
   Telecommunications                                       44              51             56               (7)            (13.7)
   Equity- and gross receipts-based taxes                   29              33             35               (4)            (12.1)
   OREO expense, net                                         6               7             13               (1)            (14.3)
   Miscellaneous expense                                   318             269            254               49              18.2
- ------------------------------------------------------------------------------------------------------------------------------------
      Total other expense                                  460             425            431               35               8.2
- ------------------------------------------------------------------------------------------------------------------------------------
      Total core noninterest expense                     2,769           2,794          2,850              (25)              (.9)

Goodwill write-down (automobile finance business)          150              --             --              150               N/M
Additional litigation reserves                              20              --             --               20               N/M
Restructuring and other special charges                      2             125            152             (123)            (98.4)
Other nonrecurring items                                    --              (2)            68                2            (100.0)
- ------------------------------------------------------------------------------------------------------------------------------------
      Total significant nonrecurring items                 172             123            220               49              39.8
- ------------------------------------------------------------------------------------------------------------------------------------
      Total noninterest expense                         $2,941          $2,917         $3,070            $  24                .8%
                                                        ======          ======         ======            =====

Full-time equivalent employees at year end              21,230          22,142         24,568             (912)             (4.1)
- ------------------------------------------------------------------------------------------------------------------------------------
N/M = Not Meaningful


                                                 FIGURE 13 CORE PERSONNEL EXPENSE

YEAR ENDED DECEMBER 31,                                                                                      CHANGE 2001 VS 2000
                                                                                                        ----------------------------
dollars in millions                                       2001            2000           1999            AMOUNT            PERCENT
- ------------------------------------------------------------------------------------------------------------------------------------
Salaries                                                $  842          $  875         $  907             $(33)             (3.8)%
Employee benefits                                          188             192            187               (4)             (2.1)
Incentive compensation                                     348             378            380              (30)             (7.9)
- ------------------------------------------------------------------------------------------------------------------------------------
   Total core personnel expense                         $1,378          $1,445         $1,474             $(67)             (4.6)%
                                                        ======          ======         ======             ====
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

During the first quarter of 2000, Key also recorded a $2 million credit to
restructuring charges in connection with actions initiated during the fourth
quarter of 1996 to complete Key's transformation to a nationwide bank-based
financial services company. The credit was taken to reduce the remaining
liability associated with branch consolidations since favorable market
conditions enabled Key to consolidate these branches at a lower cost than
originally expected.

Key continues to benefit from the expense management disciplines instituted as
part of the competitiveness initiative implemented in November 1999. As
illustrated in Figure 14, Key's core noninterest expense, adjusted for the
divestiture of the Long Island branches (October 1999) and the sale of the
credit card business (January 2000), has been stable over the past three years.
One of management's goals is to keep noninterest expense relatively flat from
2001 to 2002, unless the growth can be attributed to incentive compensation
related to even greater increases in revenue. This figure also shows that Key's
noninterest expense for 2000 and 2001 was significantly lower than it would have
been had it simply grown at the rate of inflation as measured by the annual
change in the consumer price index. If we are successful in hitting our targeted
expense level in 2002, management estimates that the difference between Key's
actual expense and that adjusted for inflation (based on an assumed 2% increase
in the consumer price index for 2002) will grow to approximately $240 million.
The dollar amounts shown for all years in Figure 14 are presented on a
consistent basis, including the accounting for goodwill amortization.
Information on the change in accounting for goodwill and other intangible assets
that became effective as of January 1, 2002, can be found in Note 1 ("Summary of
Significant Accounting Policies") under the heading "Accounting Pronouncements
Pending Adoption," on page 62.


                                                                              37
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

               FIGURE 14 COMPETITIVENESS INITIATIVE - COST SAVINGS

<TABLE>
<CAPTION>
                                [LINE/BAR GRAPH]

<S>              <C>                    <C>
                                       Noninterest
                                           Expense
                   Noninterest        Adjusted for
In millions         Expense(a)           Inflation
- --------------------------------------------------

1999                 $2,776              $2,776(b)
2000                  2,789               2,869(c)
2001                  2,769               2,949(d)
2002T                 2,770               3,010(e)
- --------------------------------------------------
</TABLE>

(a) Noninterest expense less significant nonrecurring items, adjusted for
    divested operations

(b) CPI base

(c) CPI + 3.4% (Bureau of Labor Statistics Jan-Dec 2000)

(d) CPI + 2.8% (Bureau of Labor Statistics Jan-Nov 2001)

(e) CPI + 2.0% (Estimate of 2% for 2002)

T =  Targeted noninterest expense, assuming a 2% increase in the consumer
     price index for 2002


INCOME TAXES

The provision for income taxes was $102 million for 2001, compared with $515
million for 2000 and $577 million for 1999. The effective tax rate (which is the
provision for income taxes as a percentage of income before income taxes) was
39.4% for 2001, compared with 33.9% for 2000 and 34.3% for 1999. In 2001, the
effective tax rate was significantly affected by the $150 million nondeductible
write-down of goodwill recorded in connection with Key's decision to downsize
the automobile finance business. Excluding this charge, the effective tax rate
for 2001 was approximately 25%. This adjusted effective tax rate declined from
2000 because tax-exempt interest income, nontaxable income from corporate-owned
life insurance and tax credits accounted for a significantly higher proportion
of Key's lower pre-tax income in 2001. A nonrecurring tax benefit resulting from
the charitable contribution of appreciated stock also contributed to the lower
effective tax rate. In 2001, pre-tax income was substantially lower than
previous years due to the effects of a weak economy and significant charges
recorded in the second and fourth quarters.

In 2000, the effective tax rate decreased primarily because Key had larger tax
credits and more tax-exempt income from corporate-owned life insurance. The
effect of these items was offset, in part, by higher state income taxes and a
higher level of amortization related to nondeductible intangible assets. In
addition, in 1999 Key recorded a nonrecurring tax benefit associated with a
charitable contribution of appreciated stock.

We have invested in tax-advantaged assets (such as tax-exempt securities and
corporate-owned life insurance) and we continue to recognize credits associated
with investments in low-income housing projects in order to reduce Key's
effective income tax rate.


FINANCIAL CONDITION

LOANS

At December 31, 2001, total loans outstanding were $63.3 billion, compared with
$66.9 billion at the end of 2000 and $64.2 billion at the end of 1999. Among the
factors that contributed to the 5% decrease in our loans over the past year are:

- -    weaker loan demand stemming from the sluggish economy;

- -    our decision to exit the automobile leasing business, de-emphasize indirect
     prime automobile lending and discontinue certain nonrelationship,
     credit-only commercial lending; and

- -    loan sales completed to improve the profitability of Key's overall
     portfolio, or to accommodate our funding needs.

Over the past several years, we have used alternative funding sources like loan
sales and securitizations to allow us to continue to capitalize on our lending
opportunities. Management expects Newport Mortgage Company, L.P. and National
Realty Funding L.C., both of which were acquired in 2000, to improve Key's
ability to generate and securitize new loans, especially in the area of
commercial real estate. In addition, over the past two years, we have sold loans
and referred new business to an asset-backed commercial paper conduit. This
arrangement allows us to generate referral revenue without having to add certain
low interest rate spread assets to the balance sheet. For more information about
the conduit, see Note 19 ("Other Financial Instruments with Off-Balance Sheet
Risk"), on page 79.

Figure 15 shows the composition of Key's loan portfolio at December 31 for each
of the past five years.

The level of Key's loans outstanding (excluding loans held for sale) would have
been unchanged from a year ago if we had not securitized and/or sold $3.7
billion of loans during 2001. Assuming no loan sales, commercial loans grew by
$488 million, or 1%, during the year. Growth in our commercial real estate and
lease financing portfolios was substantially offset by declines in other
commercial portfolios, reflecting continued weakness in the economy and our
decision to eliminate nonrelationship lending in the leveraged financing and
nationally syndicated lending businesses.

At December 31, 2001, Key's commercial real estate portfolio included mortgage
loans of $6.7 billion and construction loans of $5.9 billion. The average size
of a mortgage loan was $.5 million and the largest mortgage loan had a balance
of $32 million. The average size of a construction loan was $8 million for
commercial projects and $1 million for residential projects. The largest
construction loan was $84 million. Key conducts its commercial real estate
lending business through two primary sources: a 12-state banking franchise,
which includes 911 retail banking branches, and a national line of business that
cultivates relationships both within and beyond the branch system. At December
31, our national line of business accounted for approximately 50% of Key's total
commercial real estate loans outstanding. Our commercial real estate business as
a whole focuses on larger real estate developers and, as shown in Figure 16, is
diversified by both industry type and geography.


38
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

                         FIGURE 15 COMPOSITION OF LOANS

<TABLE>
<CAPTION>
DECEMBER 31,                                            2001                        2000                          1999
                                             -----------------------       ------------------------      -----------------------
dollars in millions                           AMOUNT    % OF TOTAL          AMOUNT    % OF TOTAL          AMOUNT    % OF TOTAL
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                          <C>                <C>        <C>                <C>        <C>                <C>
COMMERCIAL
Commercial, financial and agricultural       $18,159            28.7%      $20,100            30.0%      $18,497            28.8%
Commercial real estate(a):
   Commercial mortgage                         6,669            10.5         6,876            10.3         6,836            10.6
   Construction                                5,878             9.3         5,154             7.7         4,528             7.1
- ------------------------------------------------------------------------------------------------------------------------------------
      Total commercial real estate loans      12,547            19.8        12,030            18.0        11,364            17.7
Commercial lease financing                     7,357            11.6         7,164            10.7         6,665            10.4
- ------------------------------------------------------------------------------------------------------------------------------------
      Total commercial loans                  38,063            60.1        39,294            58.7        36,526            56.9

CONSUMER
Real estate -- residential mortgage            2,315             3.6         4,212             6.3         3,962             6.1
Home equity                                   11,184            17.7         9,908            14.8         7,973            12.4
Credit card                                       --              --            --              --            --              --
Consumer -- direct                             2,342             3.7         2,539             3.8         2,565             4.0
Consumer -- indirect:
   Lease financing                             2,036             3.2         3,005             4.5         3,195             5.0
   Automobile                                  2,497             4.0         2,809             4.2         3,082             4.8
   Marine                                      1,780             2.8         1,657             2.5         1,716             2.7
   Other                                       1,036             1.6         1,252             1.9         1,600             2.5
- ------------------------------------------------------------------------------------------------------------------------------------
      Total consumer -- indirect loans         7,349            11.6         8,723            13.1         9,593            15.0
- ------------------------------------------------------------------------------------------------------------------------------------
      Total consumer loans                    23,190            36.6        25,382            38.0        24,093            37.5
LOANS HELD FOR SALE                            2,056             3.3         2,229             3.3         3,603             5.6
- ------------------------------------------------------------------------------------------------------------------------------------
      Total                                  $63,309           100.0%      $66,905           100.0%      $64,222           100.0%
                                             =======           =====       =======           =====       =======           =====
- ------------------------------------------------------------------------------------------------------------------------------------

                                                     1998                           1997
                                              --------------------          --------------------
                                              AMOUNT    % OF TOTAL          AMOUNT    % OF TOTAL
- ------------------------------------------------------------------------------------------------------------------------------------

COMMERCIAL
Commercial, financial and agricultural       $17,038            27.5%      $14,023            26.3%
Commercial real estate(a):
   Commercial mortgage                         7,309            11.8         6,952            13.0
   Construction                                3,450             5.6         2,231             4.2
- ------------------------------------------------------------------------------------------------------------------------------------
      Total commercial real estate loans      10,759            17.4         9,183            17.2
Commercial lease financing                     5,613             9.0         4,439             8.3
- ------------------------------------------------------------------------------------------------------------------------------------
      Total commercial loans                  33,410            53.9        27,645            51.8

CONSUMER
Real estate -- residential mortgage            4,394             7.1         5,962            11.2
Home equity                                    7,990            12.9         5,663            10.6
Credit card                                    1,425             2.3         1,521             2.8
Consumer -- direct                             2,342             3.8         2,188             4.1
Consumer -- indirect:
   Lease financing                             2,580             4.2         1,576             2.9
   Automobile                              See note(b)     See note(b)     See note(b)     See note(b)
   Marine                                  See note(b)     See note(b)     See note(b)     See note(b)
   Other                                       7,009            11.2         5,964            11.2
- ------------------------------------------------------------------------------------------------------------------------------------
      Total consumer -- indirect loans         9,589            15.4         7,540            14.1
- ------------------------------------------------------------------------------------------------------------------------------------
      Total consumer loans                    25,740            41.5        22,874            42.8
LOANS HELD FOR SALE                            2,862             4.6         2,861             5.4
- ------------------------------------------------------------------------------------------------------------------------------------
      Total                                  $62,012           100.0%      $53,380           100.0%
                                             =======           =====       =======           =====
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  See Figure 16 for a more detailed breakdown of Key's commercial real estate
     loan portfolio at December 31, 2001.

(b)  For 1998 and 1997, indirect automobile and marine loans are included in
     other indirect loans.


                                                                              39
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION
& RESULTS OF OPERATIONS KEYCORP AND SUBSIDIARIES


                     FIGURE 16 COMMERCIAL REAL ESTATE LOANS

<TABLE>
<CAPTION>
DECEMBER 31, 2001                                               GEOGRAPHIC REGION
                                                ----------------------------------------------------       TOTAL       PERCENT OF
dollars in millions                              EAST        MIDWEST       CENTRAL           WEST         AMOUNT         TOTAL
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                            <C>            <C>           <C>            <C>           <C>                <C>
Nonowner-occupied:
   Multi-family properties                     $  359         $  582        $  637         $  599        $ 2,177            17.4%
   Retail properties                              248            915           133            285          1,581            12.6
   Office buildings                               129            323           149            270            871             6.9
   Residential properties                          59            100            97            338            594             4.7
   Warehouses                                      37            104            18             27            186             1.5
   Manufacturing facilities                        28             32             2             10             72              .6
   Hotels/Motels                                   24              4             2             14             44              .3
   Other                                          388            684           224            383          1,679            13.4
- ------------------------------------------------------------------------------------------------------------------------------------
                                                1,272          2,744         1,262          1,926          7,204            57.4
Owner-occupied                                    668          2,477           605          1,593          5,343            42.6
- ------------------------------------------------------------------------------------------------------------------------------------
      Total                                    $1,940         $5,221        $1,867         $3,519        $12,547           100.0%
                                               ======         ======        ======         ======        =======           =====
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

As illustrated in Figure 17, our commercial lease financing portfolio has grown
in each of the past five years. In the third quarter of 1997, Key increased the
size and scope of its leasing business by acquiring Leasetec Corporation, which
specializes in the leasing of information technology and telecommunications
equipment to large corporate clients. The Leasetec acquisition has been a major
reason for the 22% compound annual growth rate in lease financing receivables
since 1996. During the same period, Key has consistently achieved net residual
gains in connection with the commercial lease financing business. Residual value
pricing and management are important elements of lease financing profitability.


                      FIGURE 17 COMMERCIAL LEASE FINANCING

<TABLE>
<CAPTION>
DECEMBER 31,
in millions                                      2001           2000          1999           1998           1997          1996
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                            <C>            <C>           <C>            <C>            <C>           <C>
Lease financing receivables                    $7,357         $7,164        $6,665         $5,613         $4,439        $2,671
Net residual gains for the year                    19             22            20             25              5             7
Net charge-offs for the year                       57             12            17             11              8             6
Nonperforming leases                               94             48            28             29              5             8
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

Consumer loans decreased (assuming no loan sales) by $257 million, or 1%. The
growth of the home equity portfolio in 2001 was offset by declines of $602
million in installment loans, $969 million in automobile lease financing
receivables and $449 million in residential real estate mortgage loans. The
declines in installment loans and lease financing receivables reflect our
decision to de-emphasize indirect prime automobile lending and exit the
automobile leasing business. Our home equity portfolio grew by $1.8 billion,
largely as a result of lower interest rates and our decision to stop
securitizing and selling these loans starting in 2000. By retaining these
assets, we intend to replace over time the revenue generated by our former
credit card business, which was sold in January 2000.

Key's home equity portfolio is derived from both our Retail Banking line of
business (58% of the home equity portfolio at December 31, 2001), and our
National Home Equity line of business.

The National Home Equity line of business has two components: Champion Mortgage
Company, a home equity finance company that Key acquired in August 1997; and Key
Home Equity Services, which acts as a third-party purchaser of home equity
loans. The average loan-to-value ratio at origination for a loan generated by
the National Home Equity line of business is 77%. First lien positions comprised
83% of the portfolio for this line of business at December 31, 2001.

Key Home Equity Services purchases loans in two primary ways: on a loan-by-loan
basis from an extensive network of correspondents and agents, and in bulk
portfolio acquisitions from home equity loan companies. Key intends to
discontinue the latter approach in 2002.

Figure 18 summarizes Key's home equity loan portfolio at December 31 for each of
the last six years, as well as certain asset quality statistics and the yields
achieved on the portfolio as a whole. The portfolio grew by 13% in 2001, and had
a 5-year compound annual growth rate of 18%.

SALES, SECURITIZATIONS AND DIVESTITURES. During 2001, Key sold $1.7 billion of
commercial real estate loans, $1.4 billion of residential mortgage loans, $1.2
billion of education loans ($491 million through securitizations) and $531
million of other types of loans.

Among the factors that Key considers in determining which loans to securitize
are:

- -    whether the characteristics of a specific loan portfolio make it conducive
     to securitization;

- -    the relative cost of funds;

- -    the level of credit risk; and

- -    capital requirements.


40
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES


                          FIGURE 18 HOME EQUITY LOANS


<TABLE>
<CAPTION>
DECEMBER 31,
dollars in millions                              2001           2000          1999           1998           1997          1996
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                           <C>             <C>           <C>            <C>            <C>           <C>
Retail banking branches and other             $ 6,431         $6,136        $5,740         $6,036         $5,210        $4,793
Champion Mortgage Company                       1,886          1,082           371            689            242            --
Key Home Equity Services division               2,867          2,690         1,862          1,265            211            --
- ------------------------------------------------------------------------------------------------------------------------------------
   Total                                      $11,184         $9,908        $7,973         $7,990         $5,663        $4,793
                                              =======         ======        ======         ======         ======        ======
- ------------------------------------------------------------------------------------------------------------------------------------
Nonperforming loans                               $50            $80           $50            $26            $15           $10
Net charge-offs for the year                       98             17             9              5              4             2
Yield for the year                               8.55%          9.29%         8.54%          8.77%          9.05%         8.97%
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

Figure 19 summarizes Key's loan sales (including securitizations) for 2001 and
2000.


                       FIGURE 19 LOANS SOLD AND DIVESTED


<TABLE>
<CAPTION>
                                          COMMERCIAL     RESIDENTIAL        HOME     CREDIT CARD
IN MILLIONS                  COMMERCIAL   REAL ESTATE    REAL ESTATE        EQUITY    RECEIVABLES      EDUCATION         TOTAL
- ------------------------------------------------------------------------------------------------------------------------------------
    2001
- -------------
<S>                                            <C>                            <C>                          <C>          <C>
Fourth quarter                       --        $  678             --          $145             --          $  23        $  846
Third quarter                        --            93         $1,427           269             --            597         2,386
Second quarter                      $44           577             20            59             --            144           844
First quarter                        --           327              1            14             --            449           791
- ------------------------------------------------------------------------------------------------------------------------------------
   Total                            $44        $1,675         $1,448          $487             --         $1,213        $4,867
                                   ====        ======         ======          ====         ======         ======        ======

    2000
- -------------
Fourth quarter                       --        $  560             --          $ 22             --          $  13        $  595
Third quarter                      $ 27            70             --            72             --            618           787
Second quarter                      451           499             --            23             --            518         1,491
First quarter                       354             6             --            24         $1,339             29         1,752
- ------------------------------------------------------------------------------------------------------------------------------------

   Total                           $832        $1,135             --          $141         $1,339         $1,178        $4,625
                                   ====        ======         ======          ====         ======         ======        ======
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

Figure 20 shows loans that are either administered or serviced by Key, but not
recorded on the balance sheet. This includes loans that have been both
securitized and sold, or simply sold outright. In the event of default, Key is
subject to recourse with respect to approximately $976 million of the $16.7
billion of loans administered or serviced at December 31, 2001. Key derives
income from two sources when we sell or securitize loans but retain the right to
administer or service them. We earn noninterest income (recorded as "other
income") from servicing or administering the loans, and we earn interest income
from the securitized assets retained. The commercial real estate loans shown in
Figure 20 are serviced by National Realty Funding L.C., which was acquired by
Key in January 2000. Most of these loans were originated by other financial
institutions. The $970 million of loans held in the asset-backed commercial
paper conduit, for which Key serves as a referral agent, are also included in
Figure 20. For more information regarding the conduit, see Note 19 ("Other
Financial Instruments with Off-Balance Sheet Risk"), on page 79.


                    FIGURE 20 LOANS ADMINISTERED OR SERVICED


DECEMBER 31,
in millions                     2001        2000        1999
- ------------------------------------------------------------------

Education loans              $ 4,433     $ 4,113      $3,475
Automobile loans                 131         422         855
Home equity loans                768       1,176       1,542
Commercial real estate loans  10,471       7,108       1,905
Commercial loans                 913         973          --
- ------------------------------------------------------------------
   Total                     $16,716     $13,792      $7,777
                             =======     =======      ======
- ------------------------------------------------------------------
Figure 21 shows the maturities of certain commercial and real estate loans, and
the sensitivity of those loans to changes in interest rates. As indicated, at
December 31, 2001, approximately 50% of these outstanding loans were scheduled
to mature within one year. Loans with maturities greater than one year include
$11.3 billion with floating or adjustable rates and $5.2 billion with
predetermined rates.


                                                                              41
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

                    FIGURE 21 MATURITIES AND SENSITIVITY OF
                   CERTAIN LOANS TO CHANGES IN INTEREST RATES


<TABLE>
<CAPTION>
DECEMBER 31, 2001                                                       WITHIN           1-5             OVER
in millions                                                             1 YEAR           YEARS          5 YEARS        TOTAL
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                                    <C>              <C>             <C>            <C>
Commercial, financial and agricultural                                 $10,625          $4,706          $2,828         $18,159
Real estate -- construction                                              3,734           1,993             151           5,878
Real estate -- residential and commercial mortgage                       2,173           2,544           4,267           8,984
- ------------------------------------------------------------------------------------------------------------------------------------
                                                                       $16,532          $9,243          $7,246         $33,021
                                                                       =======          ======          ======         =======
Loans with floating or adjustable interest rates(a)                                     $6,737          $4,557
Loans with predetermined interest rates(b)                                               2,506           2,689
- ------------------------------------------------------------------------------------------------------------------------------------
                                                                                        $9,243          $7,246
                                                                                        ======          ======
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  "Floating" and "adjustable" rates vary in relation to other interest rates
     (such as the base lending rate) or a variable index that may change during
     the term of the loan.
(b)  "Predetermined" interest rates either are fixed or will change during the
     term of the loan according to a specific formula or schedule.


SECURITIES

At December 31, 2001, the securities portfolio totaled $6.5 billion and included
$5.4 billion of securities available for sale and $1.1 billion of investment
securities. In comparison, the total portfolio at December 31, 2000, was $8.5
billion, including $7.3 billion of securities available for sale and $1.2
billion of investment securities.

The size and composition of Key's securities portfolio are dependent largely on
our needs for liquidity and the extent to which we are required or elect to hold
these assets as collateral to secure public and trust deposits. Although debt
securities are generally used for this purpose, other assets, such as securities
purchased under resale agreements, may be used temporarily when they provide
more favorable yields.

The majority of Key's securities portfolio consists of collateralized mortgage
obligations that provide a source of interest income and serve as collateral in
connection with pledging requirements. A collateralized mortgage obligation
(sometimes called a "CMO") is a debt security that is secured by a pool of
mortgages, mortgage-backed securities, U.S. government securities, corporate
debt obligations or other bonds. At December 31, 2001, Key had $4.8 billion
invested in collateralized mortgage obligations and other mortgage-backed
securities in the available-for-sale portfolio, compared with $5.7 billion at
December 31, 2000. Substantially all of these securities were issued or backed
by Federal agencies.

Figure 22 shows the composition, yields and remaining maturities of Key's
securities available for sale. Figure 23 provides the same information about
Key's investment securities. For more information about retained interests in
securitizations, gross unrealized gains and losses by type of security and
securities pledged, see Note 5 ("Securities"), which begins on page 66.



                    FIGURE 22 SECURITIES AVAILABLE FOR SALE

<TABLE>
<CAPTION>
                                                                       OTHER
                       U.S. TREASURY,    STATES AND COLLATERALIZED    MORTGAGE-        RETAINED                            WEIGHTED
                         AGENCIES AND     POLITICAL       MORTGAGE     BACKED        INTERESTS IN       OTHER               AVERAGE
dollars in millions      CORPORATIONS  SUBDIVISIONS   OBLIGATIONS(a) SECURITIES(a) SECURITIZATIONS(a) SECURITIES   TOTAL    YIELD(b)
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                               <C>           <C>         <C>           <C>             <C>          <C>     <C>          <C>
DECEMBER 31, 2001
Remaining maturity:
   One year or less               $ 3            --         $1,610        $  1            $ 10             $ 6     $1,630      7.13%
   After one through five years    80           $10          1,833         965             224               7      3,119      7.14
   After five through ten years     6            11            191          39              --               4        251      8.23
   After ten years                 10            --            171          27              --             138(c)     346      8.49
- ------------------------------------------------------------------------------------------------------------------------------------
Fair value                        $99           $21         $3,805      $1,032            $234            $155     $5,346        --
Amortized cost                     99            21          3,791       1,008             214             170      5,303      7.26%
Weighted average yield(b)        3.85%         4.74%          6.94%       7.30%          14.77%           5.75%      7.26%       --
Weighted average maturity   3.8 years     4.9 years      2.8 years   3.0 years       3.7 years      10.4 years  3.1 years        --
- ------------------------------------------------------------------------------------------------------------------------------------

DECEMBER 31, 2000
Fair value                       $984           $33         $4,298      $1,355            $316            $343     $7,329        --
Amortized cost                    984            33          4,296       1,355             334             307      7,309      7.16%
- ------------------------------------------------------------------------------------------------------------------------------------

DECEMBER 31, 1999
Fair value                       $127           $53         $4,237      $1,678            $343            $227     $6,665        --
Amortized cost                    128            53          4,426       1,705             340             223      6,875      6.77%
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  Maturity is based upon expected average lives rather than contractual
     terms.

(b)  Weighted average yields are calculated based on amortized cost and exclude
     equity securities of $145 million that have no stated yield. Such yields
     have been adjusted to a taxable-equivalent basis using the statutory
     Federal income tax rate of 35%.

(c)  Includes primarily marketable equity securities (including an internally
     managed portfolio of bank common stock investments) with no stated
     maturity.




42
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

                        FIGURE 23 INVESTMENT SECURITIES


<TABLE>
<CAPTION>
                                         STATES AND                                                                     WEIGHTED
                                           POLITICAL                    OTHER                                            AVERAGE
dollars in millions                     SUBDIVISIONS               SECURITIES                   TOTAL                     YIELD(a)
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                             <C>                       <C>                   <C>                          <C>
DECEMBER 31, 2001
Remaining maturity:
   One year or less                             $ 89                      $ 5                   $  94                        7.22%
   After one through five years                   96                       --                      96                        9.74
   After five through ten years                   39                       40                      79                        7.03
   After ten years                                 1                      849(b)                  850                        4.78
- ------------------------------------------------------------------------------------------------------------------------------------
Amortized cost                                  $225                     $894                  $1,119                        7.24%
Fair value                                       234                      894                   1,128                          --
Weighted average yield(a)                       8.71%                    4.79%                   7.24%                         --
Weighted average maturity                  2.6 years                9.9 years               8.4 years                          --
- ------------------------------------------------------------------------------------------------------------------------------------
DECEMBER 31, 2000
Amortized cost                                  $323                     $875                  $1,198                        8.16%
Fair value                                       333                      875                   1,208                          --
- ------------------------------------------------------------------------------------------------------------------------------------
DECEMBER 31, 1999
Amortized cost                                  $447                     $539                    $986                        6.15%
Fair value                                       459                      539                     998                          --
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  Weighted average yields are calculated based on amortized cost and exclude
     equity securities of $759 million that have no stated yield. Such yields
     have been adjusted to a taxable-equivalent basis using the statutory
     Federal income tax rate of 35%.
(b)  Includes equity securities (primarily principal investing assets) with no
     stated maturity.

ASSET QUALITY

Key has a multi-faceted program to manage asset quality. Our professionals:

- -    evaluate and monitor credit quality and risk in credit-related assets;

- -    develop commercial and consumer credit policies and systems;

- -    monitor compliance with internal underwriting standards;

- -    establish credit-related concentration limits; and

- -    review the adequacy of the allowance for loan losses.

ALLOWANCE FOR LOAN LOSSES. The allowance for loan losses at December 31, 2001,
was $1.7 billion, or 2.65% of loans. This compares with $1.0 billion, or 1.50%
of loans, at December 31, 2000. The allowance includes $180 million (for 2001)
and $107 million (for 2000) that is specifically allocated for impaired loans.
For more information about impaired loans, see Note 8 ("Impaired Loans and Other
Nonperforming Assets") on page 69. At December 31, 2001, the allowance for loan
losses was 184.29% of nonperforming loans, compared with 154.00% at December 31,
2000.

Management estimates the appropriate level of the allowance for loan losses on a
quarterly (and at times more frequent) basis. The methodology used is described
in Note 1 ("Summary of Significant Accounting Policies") under the heading
"Allowance for Loan Losses," on page 59. The allowance was increased in 2001
because of continued weakness in the economy and the related adverse effects on
specific loan portfolios. As discussed in the following section entitled
"Run-off Loan Portfolio," the higher allowance was also necessary to implement
Key's decision to eliminate certain types of commercial lending.

At the time loans are made, all of them appear collectible. Nonetheless,
experience has shown that at any given time there is some risk of loss inherent
in the loan portfolio. Management estimates the level of probable losses and
adjusts the amount of the allowance for loan losses accordingly.

Estimating the amount and timing of probable loan losses is an imperfect
science. Management establishes an allowance for losses arising from nonimpaired
loans by using statistical measurement tools and by exercising judgment to
assess the impact of factors such as changes in economic conditions, credit
policies or underwriting standards, and the level of credit risk associated with
specific industries and markets.

Management establishes an allowance for impaired loan losses based on loss
characteristics specific to those impaired loans. As shown in Figure 24, these
efforts, in combination with the use of continually enhanced modeling
techniques, enabled management to allocate the entire allowance to various
segments of Key's loan portfolio in each of the past two years rather than leave
a portion "unallocated" as we did in previous years. The 2001 increase in
allocations among the specific portfolios reflects a number of factors,
including the effects of a weak economy, continued loan growth (primarily in the
commercial and home equity portfolios) and loan aging. The aggregate balance of
the allowance for loan losses at December 31, 2001, represents management's best
estimate of the losses inherent in the loan portfolio at that date.

The amount of allowance allocated to Key's credit card portfolio at December 31,
1999, is included in the held-for-sale category. This allocation was based on
the level of net credit card charge-offs that Key expected to record in the
first quarter of 2000. Since the sale of the credit card portfolio closed in
January 2000, Key was able to estimate the amount of net credit card charge-offs
with a high level of precision.


                                                                              43
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES


             Figure 24 ALLOCATION OF THE ALLOWANCE FOR LOAN LOSSES

<TABLE>
<CAPTION>
December 31,                                  2001                              2000                           1999
                                       -------------------------        -------------------------       ----------------------
                                                    Percent of                      Percent of                      Percent of
                                                  Loan Type to                    Loan Type to                    Loan Type to
dollars in millions                    Amount      Total Loans          Amount     Total Loans          Amount     Total Loans
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                    <C>                  <C>        <C>                  <C>           <C>               <C>
Commercial, financial and agricultural $1,289               28.7%      $  742               30.0%         $509              28.8%
Real estate-- commercial mortgage          45               10.5           35               10.3            34              10.6
Real estate-- construction                 39                9.3           27                7.7            16               7.1
Commercial lease financing                 89               11.6           45               10.7            39              10.4
- ------------------------------------------------------------------------------------------------------------------------------------
   Total commercial loans               1,462               60.1          849               58.7           598              56.9
Real estate-- residential mortgage          4                3.7            2                6.3             1               6.7
Home equity                                59               17.7           20               14.8             7              11.8
Credit card                                --               --             --               --              --              --
Consumer-- direct                          24                3.7           15                3.8             8               4.0
Consumer-- indirect lease financing         8                3.2            9                4.5             6               5.0
Consumer-- indirect other                 117                8.4          104                8.6            55              10.0
- ------------------------------------------------------------------------------------------------------------------------------------
   Total consumer loans                   212               36.7          150               38.0            77              37.5
Loans held for sale                         3                3.2            2                3.3            18               5.6
Unallocated                                --                --            --               --             237              --
- ------------------------------------------------------------------------------------------------------------------------------------
   Total                               $1,677              100.0%      $1,001              100.0%         $930             100.0%
                                       ======              =====       ======              =====          ====             =====
- ------------------------------------------------------------------------------------------------------------------------------------

                                                1998                            1997
                                       -------------------------       -------------------------
                                                    Percent of                        Percent of
                                                  Loan Type to                      Loan Type to
                                       Amount      Total Loans          Amount       Total Loans
- ------------------------------------------------------------------------------------------------------------------------------------

Commercial, financial and agricultural   $357               27.5%        $224               26.3%
Real estate-- commercial mortgage          32               11.8          104               13.0
Real estate-- construction                 15                5.6           33                4.2
Commercial lease financing                 49                9.0           26                8.3
- ------------------------------------------------------------------------------------------------------------------------------------
   Total commercial loans                 453               53.9          387               51.8
Real estate-- residential mortgage          7                8.2            8               11.6
Home equity                                 5               11.8            4               10.2
Credit card                                44                2.3           45                2.8
Consumer-- direct                          15                3.8           15                4.1
Consumer-- indirect lease financing         5                4.2            3                2.9
Consumer-- indirect other                  77               11.2           63               11.2
- ------------------------------------------------------------------------------------------------------------------------------------
   Total consumer loans                   153               41.5          138               42.8
Loans held for sale                         1                4.6            1                5.4
Unallocated                               293               --            374               --
- ------------------------------------------------------------------------------------------------------------------------------------
   Total                                 $900              100.0%        $900              100.0%
                                         ====              =====         ====              =====
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>


RUN-OFF LOAN PORTFOLIO. In May 2001, management segregated $300 million of Key's
allowance for loan losses in connection with the decision to eliminate
nonrelationship lending in the leveraged financing and nationally syndicated
lending businesses. An additional $190 million was added to this allowance in
the fourth quarter. The segregated allowance is being used to exit approximately
$2.7 billion in related commitments (which were moved to a separate run-off
portfolio) and for losses incurred in connection with loan sales. Approximately
$1.7 billion of these commitments (including $1.023 billion of loans
outstanding) were remaining as of December 31. The majority of the loans are
performing in accordance with their contractual terms. As write-downs on the
run-off portfolio occur over time, we do not expect to replenish the related
allowance.



44
<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES



Figure 25 summarizes certain asset quality indicators, segregated between Key's
continuing and run-off loan portfolios. Additional information pertaining to the
run-off portfolio is presented in Figure 26.

  FIGURE 25 ASSET QUALITY INDICATORS - CONTINUING AND RUN-OFF LOAN PORTFOLIOS

<TABLE>
<CAPTION>
                                                                                                              Year Ended
                                                           December 31, 2001                               December 31, 2001
                                      -----------------------------------------------------------        ----------------------
                                                        Allowance for Loan Losses                         Net Loan Charge-offs
                                        Loans           -------------------------      Nonperforming      --------------------
dollars in millions                   Outstanding        Amount       % of Loans            Loans         Amount    % of Loans
- -----------------------------------------------------------------------------------------------------------------------------------
<S>                                       <C>            <C>                   <C>           <C>            <C>          <C>
Continuing loan portfolio                 $62,286        $1,402                2.25%         $679           $458          .71%
Run-off loan portfolio                      1,023           275               26.88           231            215           N/M
- ------------------------------------------------------------------------------------------------------------------------------------
   Total loan portfolio                   $63,309        $1,677                2.65%         $910           $673         1.02%
                                          =======        ======                              ====           ====
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>
N/M = Not Meaningful


                        FIGURE 26 RUN-OFF LOAN PORTFOLIO

SUMMARY OF CHANGES IN COMMITMENTS AND LOANS OUTSTANDING

<TABLE>
<CAPTION>
                                                                                     Total                              Loans
in millions                                                                        Commitments                        Outstanding
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                                                <C>                                <C>
Balance at May 17, 2001                                                              $2,648                             $1,611
   Charge-offs                                                                         (215)                              (215)
   Loans sold                                                                          (115)                              (115)
   Payments/expirations                                                                (624)                              (258)
- ------------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 2001                                                         $1,694                             $1,023
                                                                                     ======                             ======
- ------------------------------------------------------------------------------------------------------------------------------------

Summary of Changes in Nonperforming Loans
and Nonreplenishing Allowance for Loan Losses(a)

                                                                                 Nonperforming                    Nonreplenishing
in millions                                                                           Loans                          Allowance
- ------------------------------------------------------------------------------------------------------------------------------------
Balance at May 17, 2001                                                               $ 257                              $ 300
   Provision for loan losses                                                            N/A                                190
   Loans placed on nonaccrual status                                                    278                                N/A
   Charge-offs                                                                         (214)                              (215)
   Loans sold                                                                           (90)                               N/A
- ------------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 2001                                                          $ 231                              $ 275
                                                                                     ======                             ======
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(a) Includes activity related to the run-off loan portfolio and loans sold.

N/A = Not Applicable


NET LOAN CHARGE-OFFS. Net loan charge-offs for 2001 were $673 million, or 1.02%
of average loans, compared with $414 million, or .63% of average loans, for 2000
and $318 million, or .51% of average loans, for 1999. The composition of Key's
loan charge-offs and recoveries by type of loan is shown in Figure 27. Net
charge-offs increased in 2001 because of continued weakness in the economy and
Key's aggressive efforts to resolve credits within the commercial loan run-off
portfolio. As shown in Figure 26, this portfolio accounted for $215 million of
total net charge-offs recorded during 2001. In addition, net charge-offs within
the home equity portfolio rose by $81 million, reflecting the growth of this
portfolio, the accelerated disposition of certain nonperforming loans and the
impact of continued economic weakness.


                                                                              45

<PAGE>
MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES


                   FIGURE 27 SUMMARY OF LOAN LOSS EXPERIENCE

<TABLE>
<CAPTION>
Year ended December 31,
dollars in millions                                    2001             2000             1999             1998            1997
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                 <C>              <C>              <C>              <C>             <C>
Average loans outstanding during the year           $65,976          $65,294          $62,401          $57,422         $51,415
- ------------------------------------------------------------------------------------------------------------------------------------

Allowance for loan losses at beginning of year       $1,001           $  930            $ 900            $ 900           $ 870
Loans charged off:
   Commercial, financial and agricultural               296              152              108               59              55
   Real estate-- commercial mortgage                     35               31                6               27              16
   Real estate-- construction                             8                1               --                2               3
- ------------------------------------------------------------------------------------------------------------------------------------
      Total commercial real estate loans                 43               32                6               29              19
   Commercial lease financing                            62               14               20               12               9
- ------------------------------------------------------------------------------------------------------------------------------------
      Total commercial loans                            401              198              134              100              83
   Real estate-- residential mortgage                    17                8                8               11              11
   Home equity                                           99               19               10                6               4
   Credit card                                            1               17               89              104             113
   Consumer-- direct                                     47               57               41               44              41
   Consumer-- indirect lease financing                   27               23               13                8               4
   Consumer-- indirect other                            192              200              125              111             122
- ------------------------------------------------------------------------------------------------------------------------------------

      Total consumer loans                              383              324              286              284             295
- ------------------------------------------------------------------------------------------------------------------------------------

                                                        784              522              420              384             378
Recoveries:
   Commercial, financial and agricultural                26               25               28               25              28
   Real estate-- commercial mortgage                      4                4                4                6              10
   Real estate-- construction                            --               --                1                2               2
- ------------------------------------------------------------------------------------------------------------------------------------
      Total commercial real estate loans                  4                4                5                8              12
   Commercial lease financing                             5                2                3                1               1
- ------------------------------------------------------------------------------------------------------------------------------------
      Total commercial loans                             35               31               36               34              41
   Real estate-- residential mortgage                     8                4                4                4               3
   Home equity                                            1                2                1                1              --
   Credit card                                            1                5               14               10               9
   Consumer-- direct                                      8                8                8                6               7
   Consumer-- indirect lease financing                    9                6                3                1               1
   Consumer-- indirect other                             49               52               36               31              24
- ------------------------------------------------------------------------------------------------------------------------------------

      Total consumer loans                               76               77               66               53              44
- ------------------------------------------------------------------------------------------------------------------------------------

                                                        111              108              102               87              85
- ------------------------------------------------------------------------------------------------------------------------------------

Net loans charged off                                  (673)            (414)            (318)            (297)           (293)
Provision for loan losses                             1,350              490              348              297             320
Allowance related to loans acquired (sold), net          (1)              (5)              --               --               3
- ------------------------------------------------------------------------------------------------------------------------------------

Allowance for loan losses at end of year             $1,677           $1,001            $ 930            $ 900           $ 900
                                                     ======           ======            =====            =====           =====

- ------------------------------------------------------------------------------------------------------------------------------------

Net loan charge-offs to average loans                  1.02%             .63%             .51%             .52%            .57%
Allowance for loan losses to year-end loans            2.65             1.50             1.45             1.45            1.69
Allowance for loan losses to nonperforming loans     184.29           154.00           208.05           234.38          233.77
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

NONPERFORMING ASSETS. Figure 28 shows the composition of Key's nonperforming
assets. These assets totaled $910 million at December 31, 2001, and represented
1.49% of loans, other real estate owned (known as "OREO") and other
nonperforming assets, compared with $672 million, or 1.00%, at December 31,
2000.

The economic slowdown can be expected to continue to impact Key's loan portfolio
in general, although the erosion in credit quality that we have experienced is
concentrated in several distinct commercial portfolios of limited size. At
December 31, 2001, two lines of business, Structured Finance and Healthcare,
accounted for $164 million and $160 million, respectively, of Key's
nonperforming loans. Although these two lines comprised less than 5% of the
total loan portfolio, they accounted for 36% of total nonperforming loans. Key's
exposure to the three industries most affected by the events of September 11
(commercial airlines, property and casualty insurance carriers, and hotel/motel)
is nominal. At December 31, 2001, our 20 largest nonperforming loans totaled
$283 million, representing 31% of total loans on nonperforming status. As shown
in Figure 26, the run-off loan portfolio (whose nonperforming loans are also
included in Figure 28) accounted for $231 million, or 25%, of Key's total
nonperforming loans at the end of the year.


46
<PAGE>
<TABLE>
<CAPTION>
             MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF OPERATIONS KEYCORP AND SUBSIDIARIES

                                    FIGURE 28 SUMMARY OF NONPERFORMING ASSETS AND PAST DUE LOANS

DECEMBER 31,
dollars in millions                                             2001           2000           1999           1998           1997
- ---------------------------------------------------------------------------------------------------------------------------------
<S>                                                             <C>            <C>            <C>            <C>            <C>
Commercial, financial and agricultural                       $   409        $   301        $   175        $   144        $   162
Real estate -- commercial mortgage                               187             90            102             79             88
Real estate -- construction                                       83             28              7              6             21
- ---------------------------------------------------------------------------------------------------------------------------------
   Total commercial real estate loans(a)                         270            118            109             85            109
Commercial lease financing                                        94             48             28             29              5
- ---------------------------------------------------------------------------------------------------------------------------------
   Total commercial loans                                        773            467            312            258            276
Real estate-- residential mortgage                                42             52             44             60             58
Home equity                                                       50             80             50             26             15
Consumer -- direct                                                 9              8              6              6              8
Consumer -- indirect lease financing                              10              7              3              3             --
Consumer -- indirect other                                        26             36             32             31             28
- ---------------------------------------------------------------------------------------------------------------------------------
   Total consumer loans                                          137            183            135            126            109
- ---------------------------------------------------------------------------------------------------------------------------------
   Total nonperforming loans                                     910            650            447            384            385

OREO                                                              38             23             27             56             66
Allowance for OREO losses                                         (1)            (1)            (3)           (18)           (21)
- ---------------------------------------------------------------------------------------------------------------------------------
   OREO, net of allowance                                         37             22             24             38             45

Other nonperforming assets                                        --             --              2              1              5
- ---------------------------------------------------------------------------------------------------------------------------------
   Total nonperforming assets                                $   947        $   672        $   473        $   423        $   435
                                                             =======        =======        =======        =======        =======
- ---------------------------------------------------------------------------------------------------------------------------------
Accruing loans past due 90 days or more                      $   250        $   236        $   219        $   159        $   128
Accruing loans past due 30 through 89 days                     1,096            963            916            753            749
- ---------------------------------------------------------------------------------------------------------------------------------
Nonperforming loans to year-end loans                           1.44%           .97%           .70%           .62%           .72%
Nonperforming assets to year-end loans
   plus OREO and other nonperforming assets                     1.49           1.00            .74            .68            .81
- ---------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(a) See Figure 16 on page 40 and the accompanying discussion on page 38 for more
    information related to Key's commercial real estate portfolio.

Further information pertaining to the credit exposure inherent in the largest
sector of Key's loan portfolio, commercial, financial and agricultural loans, is
presented in Figure 29. The types of activity that caused the change in Key's
nonperforming loans during 2001 are summarized in Figure 30.

             FIGURE 29 COMMERCIAL, FINANCIAL AND AGRICULTURAL LOANS

<TABLE>
<CAPTION>
DECEMBER 31, 2001                                                                             NONPERFORMING LOANS
                                                                                       --------------------------------
                                                TOTAL               LOANS                                  % OF LOANS
dollars in millions                          COMMITMENTS         OUTSTANDING            AMOUNT             OUTSTANDING
- ----------------------------------------------------------------------------------------------------------------------
<S>                                            <C>                 <C>                 <C>                     <C>
Industry classification:
   Manufacturing                                   $10,455             $ 4,478             $   148                 3.3%
   Services                                          5,787               2,670                  95                 3.6
   Financial services                                5,595               1,007                   3                  .3
   Retail trade                                      4,014               2,190                  40                 1.8
   Wholesale trade                                   3,014               1,416                  26                 1.8
   Property management                               2,567               1,149                   9                  .8
   Public utilities                                  1,307                 262                  12                 4.6
   Communications                                    1,288                 572                   2                  .3
   Agriculture/forestry/fishing                      1,280                 829                  26                 3.1
   Building contractors                              1,274                 558                  22                 3.9
   Public administration                               710                 326                --                  --
   Transportation                                      700                 464                   5                 1.1
   Insurance                                           576                 131                --                  --
   Mining                                              374                 217                   1                  .5
   Individuals                                         217                 131                   1                  .8
   Other                                             2,078               1,759                  19                 1.1
- ----------------------------------------------------------------------------------------------------------------------
       Total                                       $41,236             $18,159             $   409                 2.3%
                                                   =======             =======             =======
- ----------------------------------------------------------------------------------------------------------------------
</TABLE>

                                                                              47

<PAGE>


MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

                            FIGURE 30 SUMMARY OF CHANGES IN NONPERFORMING LOANS
<TABLE>
<CAPTION>

                                                                                       2001 QUARTERS
                                                                    ----------------------------------------------------

in millions                                         FULL YEAR        FOURTH          THIRD        SECOND          FIRST
- ------------------------------------------------------------------------------------------------------------------------
<S>                                                  <C>            <C>            <C>            <C>            <C>
BALANCE AT BEGINNING OF PERIOD                       $   650        $   885        $   797        $   713        $   650
   Loans placed on nonaccrual status                   1,441            407            324            455            255
   Charge-offs                                          (672)          (220)          (173)          (170)          (109)
   Loans sold                                           (260)           (83)           (35)          (137)            (5)
   Payments                                             (208)           (65)           (20)           (61)           (62)
   Transfers to OREO                                     (29)           (12)            (8)            (2)            (7)
   Loans returned to accrual status                      (12)            (2)          --               (1)            (9)
- ------------------------------------------------------------------------------------------------------------------------
BALANCE AT END OF PERIOD                             $   910        $   910        $   885        $   797        $   713
                                                     =======        =======        =======        =======        =======
- ------------------------------------------------------------------------------------------------------------------------
</TABLE>

DEPOSITS AND OTHER SOURCES OF FUNDS

"Core deposits" -- domestic deposits other than certificates of deposit of
$100,000 or more -- are Key's primary source of funding. During 2001, core
deposits averaged $37.5 billion, and represented 50% of the funds Key used to
support earning assets, compared with $37.3 billion and 50% during 2000, and
$36.9 billion and 51% during 1999. The composition of Key's deposits is shown in
Figure 5, which spans pages 30 and 31.

During 2001, the level of Key's core deposits was relatively unchanged from the
prior year as the growth of time deposits, which slowed considerably, was offset
by a decline in the level of savings deposits. Time deposits grew by 2% in 2001,
following an increase of 17% in 2000. The growth rate of these deposits declined
because, like our competitors, Key reduced the rates paid for them as the
Federal Reserve reduced interest rates in general. At the same time, Key's money
market deposit accounts increased slightly, since clients view these investments
as relatively liquid and stable in a weak economy.

In 2000, money market deposit accounts, savings deposits and NOW accounts
declined, primarily because we sold 28 branches with deposits of $1.3 billion as
part of the October 1999 divestiture of the Long Island franchise. At the same
time, Key's time deposits grew significantly as a result of our marketing
efforts and client preferences for investments that offer higher returns. In
2000, the deposits in Key's Retail Banking division grew by 7% from the prior
year and allowed us to moderate our dependence on higher-cost funds.

Purchased funds, comprising large certificates of deposit, deposits in the
foreign branch and short-term borrowings, averaged $20.0 billion during 2001,
compared with $20.2 billion during 2000 and $17.8 billion in 1999. As shown in
Figure 5, Key has relied more heavily on certificates of deposit and foreign
branch deposits to fund earning assets over the past two years. In addition, Key
continues to consider loan securitizations as a funding alternative when market
conditions are favorable. Key securitized and sold education loans totaling $491
million in 2001 and $1.0 billion in 2000.

At December 31, 2001, Key had $6.9 billion in time deposits of $100,000 or more.
Figure 31 shows the maturity distribution of these deposits.

                       FIGURE 31 MATURITY DISTRIBUTION OF
                       TIME DEPOSITS OF $100,000 OR MORE

DECEMBER 31, 2001                       DOMESTIC    FOREIGN
in millions                              OFFICES     OFFICE       TOTAL
- -------------------------------------------------------------------------------
Remaining maturity:
  Three months or less                    $2,136      $1,599      $3,735
  After three through twelve months        1,580        --         1,580
  After twelve months                      1,571        --         1,571
- -------------------------------------------------------------------------------
    Total                                 $5,287      $1,599      $6,886
                                          ======      ======      ======
- -------------------------------------------------------------------------------

LIQUIDITY

"Liquidity" measures whether an entity has sufficient cash flow to meet its
financial obligations when due. Key has sufficient liquidity when it can meet
the needs of depositors, borrowers and creditors at a reasonable cost, on a
timely basis, and without adverse consequences. KeyCorp has sufficient liquidity
when it can pay dividends to shareholders, service its debt, and support
customary corporate operations and activities, including acquisitions.

LIQUIDITY RISK. Management recognizes that there are circumstances that could
adversely affect Key's liquidity or materially affect the cost of funds. One
such circumstance involves the occurrence of events that are systemic in nature,
such as terrorism or war, natural disasters, political events, or the default or
bankruptcy of a major corporation, mutual fund or hedge fund. Examples of these
events are the September 11 attacks on the World Trade Center and Pentagon, and
the Fall, 1998 Russian and Long-term Capital Management defaults. Another
circumstance is a significant downgrade in the public credit rating of Key by a
rating agency due to a deterioration in asset quality, a large charge to
earnings, a significant merger or acquisition or other events. In addition,
market speculation or rumors about Key may cause normal funding sources to
withdraw credit until further information becomes available.

LIQUIDITY FOR KEY. Key's Funding and Investment Management Group monitors the
overall mix of funding sources with the objective of maintaining an appropriate
mix in light of the structure of the asset portfolios. We use several tools to
maintain sufficient liquidity.

- -   We maintain portfolios of short-term money market investments and securities
    available for sale, substantially all of which could be converted to cash
    quickly at a small expense.


48
<PAGE>

MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

- -   Key's portfolio of investment securities generates prepayments (often at a
    premium) and payments at maturity.

- -   We try to structure the maturities of our loans so that we receive a
    relatively consistent stream of payments from borrowers. We also selectively
    securitize and package loans for sale.

- -   Our 911 full-service KeyCenters in 12 states generate a sizable volume of
    core deposits. We monitor deposit flows and use alternative pricing
    structures to attract deposits when necessary. For more information about
    core deposits, see the previous section entitled "Deposits and other sources
    of funds."

- -   Key has access to various sources of money market funding (such as Federal
    funds purchased, securities sold under repurchase agreements, and bank
    notes) and also can borrow from the Federal Reserve Bank to meet short-term
    liquidity requirements. Key did not have any borrowings from the Federal
    Reserve outstanding as of December 31, 2001.

LIQUIDITY FOR THE PARENT COMPANY. KeyCorp meets its liquidity requirements
principally through regular dividends from affiliate banks. In 2001, affiliate
banks paid KeyCorp a total of $500 million in dividends; KeyCorp also received a
$700 million distribution of surplus in the form of cash from KeyBank National
Association. As of January 1, 2002, the affiliate banks had an additional $449
million available to pay dividends to KeyCorp without prior regulatory approval.
KeyCorp generally maintains excess funds in short-term investments.

ADDITIONAL SOURCES OF LIQUIDITY. Management has implemented several programs
that enable Key and KeyCorp to raise money in the public and private markets
when necessary. The proceeds from all of these programs can be used for general
corporate purposes, including acquisitions.

BANK NOTE PROGRAM. During 2001, Key's affiliate banks raised $5.6 billion under
Key's bank note program. Of the notes issued during the year, $1.9 billion have
original maturities in excess of one year and are included in long-term debt.
The remaining notes have original maturities of one year or less and are
included in short-term borrowings. Key's current bank note program provides for
the issuance of both long- and short-term debt of up to $20.0 billion ($19.0
billion by KeyBank National Association and $1.0 billion by Key Bank USA,
National Association). At December 31, 2001, KeyBank National Association had
$11.8 billion of debt outstanding and $8.2 billion available for future issuance
under this program.

EURO NOTE PROGRAM. Under Key's euro note program, KeyCorp, KeyBank National
Association and Key Bank USA, National Association may issue both long- and
short-term debt of up to $10.0 billion in the aggregate. The notes are offered
exclusively to non-U.S. investors and can be denominated in U.S. dollars and
many foreign currencies. There were $4.0 billion of borrowings outstanding under
this facility as of December 31, 2001, $340 million of which were issued during
2001. At the end of the year, $5.7 billion was available for future issuance
under this program.

COMMERCIAL PAPER AND REVOLVING CREDIT. KeyCorp has a commercial paper program
and a revolving credit agreement with an unaffiliated financial institution that
provide funding availability of up to $500 million and $400 million,
respectively. As of December 31, 2001, $25 million of borrowings were
outstanding under the commercial paper program; no amount was outstanding under
the revolving credit agreement.

PARENT COMPANY NOTE PROGRAM AND OTHER SECURITIES. KeyCorp has registered with
the Securities and Exchange Commission to provide for the issuance of up to $2.2
billion of securities which could include long- or short-term debt, or equity
securities. At December 31, 2001, $2.2 billion of this capacity remained unused,
including $1.0 billion which is reserved for issuance as medium-term notes. Key
has favorable debt ratings as shown in Figure 32 below. As long as those debt
ratings are maintained, management believes that, under normal conditions in the
capital markets, any eventual offering of securities would be marketable to
investors at a competitive cost.

                             FIGURE 32 DEBT RATINGS


                                      SENIOR     SUBORDINATED
                       SHORT-TERM   LONG-TERM     LONG-TERM     CAPITAL
DECEMBER 31, 2001      BORROWINGS      DEBT         DEBT       SECURITIES
- ------------------------------------------------------------------------------
KEYCORP
- ------------------
Standard & Poor's           A-2         A-          BBB+           BBB
Moody's                     P-1         A2            A3         "Baal"

KEYBANK NATIONAL
   ASSOCIATION
- ------------------
Standard & Poor's           A-1        A              A-            N/A
Moody's                     P-1        A1             A2            N/A
- ------------------------------------------------------------------------------
N/A = Not Applicable

Figure 33 summarizes Key's significant cash obligations and contractual amounts
of off-balance sheet lending commitments at December 31, 2001, by the specific
time periods in which related payments are due or commitments expire.

<TABLE>
<CAPTION>

                                     FIGURE 33 CASH OBLIGATIONS AND OFF-BALANCE SHEET COMMITMENTS

DECEMBER 31, 2001                                                            AFTER          AFTER
                                                           WITHIN        1 THROUGH      3 THROUGH          AFTER
in millions                                                1 YEAR          3 YEARS        5 YEARS        5 YEARS         TOTAL
- --------------------------------------------------------------------------------------------------------------------------------
<S>                                                         <C>            <C>            <C>            <C>            <C>
Long-term debt                                              $ 4,361        $ 6,665        $ 1,951        $ 1,577        $14,554
Noncancelable leases                                            124            217            167            455            963
- --------------------------------------------------------------------------------------------------------------------------------
   Total cash obligations                                   $ 4,485        $ 6,882        $ 2,118        $ 2,032        $15,517
                                                            =======        =======        =======        =======        =======

Commercial, including real estate                           $18,334        $ 5,663        $ 2,786        $   640        $27,423
Home equity                                                      90            131            147          4,597          4,965
Letters of credit                                             1,720          1,004            683            202          3,609
- --------------------------------------------------------------------------------------------------------------------------------
   Total lending-related off-balance sheet commitments      $20,144        $ 6,798        $ 3,616        $ 5,439        $35,997
                                                            =======        =======        =======        =======        =======
- --------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                                                                              49
<PAGE>

MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

For more information about Key's sources and uses of cash for the years ended
December 31, 2001, 2000 and 1999, see the Consolidated Statements of Cash Flow
on page 57.

CAPITAL AND DIVIDENDS

SHAREHOLDERS' EQUITY. Total shareholders' equity at December 31, 2001, was $6.2
billion, down $468 million from the balance at December 31, 2000. The decrease
was due primarily to a lower level of retained earnings stemming from
significant charges recorded in the second and fourth quarters of 2001. These
charges were taken in connection with actions designed to improve Key's business
performance and to better position the company to take advantage of an eventual
economic rebound. The section entitled "Financial Performance," which begins on
page 23, provides more information about these charges. Other factors
contributing to the change in shareholders' equity during 2001 are shown in the
Statement of Changes in Shareholders' Equity, presented on page 56.

SHARE REPURCHASES. In September 2000, the Board of Directors authorized the
repurchase of up to 25,000,000 common shares, including the 3,647,200 shares
remaining at the time from an earlier repurchase program. These shares may be
repurchased in the open market or through negotiated transactions. During 2001,
Key repurchased a total of 2,035,600 of its common shares at an average price
per share of $24.56. At December 31, 2001, a remaining balance of 16,764,400
shares may be repurchased under the September 2000 authorization.

At December 31, 2001, Key had 67,883,724 treasury shares. Management expects to
reissue those shares over time to support the employee stock purchase, 401(k),
stock option and dividend reinvestment plans, and for other corporate purposes.
During 2001, Key reissued 2,415,914 treasury shares for employee benefit and
dividend reinvestment plans.

CAPITAL ADEQUACY. Capital adequacy is an important indicator of financial
stability and performance. Overall, Key's capital position remains strong: the
ratio of total shareholders' equity to total assets was 7.60% at December 31,
2001, and 7.59% at December 31, 2000.

Banking industry regulators prescribe minimum capital ratios for bank holding
companies and their banking subsidiaries. Note 12 ("Shareholders' Equity"),
which begins on page 71, explains the implications of failing to meet specific
capital requirements imposed by the banking regulators. Risk-based capital
guidelines require a minimum level of capital as a percent of "risk-weighted
assets," which is total assets plus certain off-balance sheet items that are
adjusted for predefined credit risk factors. Currently, banks and bank holding
companies must maintain, at a minimum, Tier 1 capital as a percent of
risk-weighted assets of 4.00%, and total capital as a percent of risk-weighted
assets of 8.00%. As of December 31, 2001, Key's Tier 1 capital ratio was 7.43%,
and its total capital ratio was 11.41%.

The leverage ratio is Tier 1 capital as a percentage of average quarterly
tangible assets. Leverage ratio requirements vary with the condition of the
financial institution. Bank holding companies that either have the highest
supervisory rating or have implemented the Federal Reserve's risk-adjusted
measure for market risk -- as KeyCorp has -- must maintain a minimum leverage
ratio of 3.00%. All other bank holding companies must maintain a minimum ratio
of 4.00%. As of December 31, 2001, KeyCorp had a leverage ratio of 7.65%.

Federal bank regulators group FDIC-insured depository institutions into five
categories, ranging from "critically undercapitalized" to "well capitalized."
Both of Key's affiliate banks qualified as "well capitalized" at December 31,
2001, since each exceeded the prescribed thresholds of 10.00% for total capital,
6.00% for Tier 1 capital and 5.00% for the leverage ratio. If these provisions
applied to bank holding companies, KeyCorp would also qualify as "well
capitalized" at December 31, 2001. The FDIC-defined capital categories serve a
limited regulatory function. Investors should not treat them as a representation
of the overall financial condition or prospects of Key or its affiliates.

Figure 34 presents the details of Key's regulatory capital position at December
31, 2001 and 2000.

                          FIGURE 34 CAPITAL COMPONENTS
                            AND RISK-WEIGHTED ASSETS

DECEMBER 31,
dollars in millions                                2001          2000
- -------------------------------------------------------------------------
TIER 1 CAPITAL
Common shareholders' equity(a)                   $ 6,117        $ 6,609
Qualifying capital securities                      1,243          1,243
Less: Goodwill                                     1,101          1,324
      Other assets(b)                                 37             44
- -------------------------------------------------------------------------
   Total Tier 1 capital                            6,222          6,484
- -------------------------------------------------------------------------
TIER 2 CAPITAL
Allowance for loan losses(c)                       1,040          1,001
Net unrealized holding gains(d)                     --               16
Qualifying long-term debt                          2,286          2,136
- -------------------------------------------------------------------------
   Total Tier 2 capital                            3,326          3,153
- -------------------------------------------------------------------------
   Total risk-based capital                      $ 9,548        $ 9,637
                                                 =======        =======

RISK-WEIGHTED ASSETS
Risk-weighted assets on balance sheet            $67,783        $71,326
Risk-weighted off-balance sheet exposure          17,480         13,776
Less: Goodwill                                     1,101          1,324
      Other assets(b)                                 37             44
Plus: Market risk-equivalent assets                  217            225
      Net unrealized holding gains(d)               --               16
- -------------------------------------------------------------------------
   Gross risk-weighted assets                     84,342         83,975
Less: Excess allowance for loan losses(c)            637           --
- -------------------------------------------------------------------------
   Net risk-weighted assets                      $83,705        $83,975
                                                 =======        =======

AVERAGE QUARTERLY TOTAL ASSETS                   $81,329        $85,427
                                                 =======        =======

CAPITAL RATIOS
Tier 1 risk-based capital ratio                     7.43%          7.72%
Total risk-based capital ratio                     11.41          11.48
Leverage ratio(e)                                   7.65           7.71
- -------------------------------------------------------------------------

(a) Common shareholders' equity does not include net unrealized gains or losses
    on securities (except for net unrealized losses on marketable equity
    securities) and net gains or losses on cash flow hedges.

(b) Intangible assets (excluding goodwill) recorded after February 19, 1992, and
    deductible portions of purchased mortgage servicing rights.

(c) The allowance for loan losses included in Tier 2 capital is limited by
    regulation to 1.25% of gross risk-weighted assets, excluding those with
    low-level recourse.

(d) Net unrealized holding gains included in Tier 2 capital are limited by
    regulation to 45% of net unrealized holding gains on available-for-sale
    equity securities with readily determinable fair values.

(e) This ratio is Tier 1 capital divided by average quarterly total assets less
    goodwill and the nonqualifying intangible assets described in footnote (b).

50

<PAGE>

MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES

KeyCorp's common shares are traded on the New York Stock Exchange under the
symbol KEY. At December 31, 2001:

- -   Book value per common share was $14.52, based on 424,005,056 shares
    outstanding, compared with $15.65, based on 423,253,899 shares outstanding
    at December 31, 2000.

- -   In 2001, the quarterly dividend was $.295 per common share, up from $.28 per
    common share in 2000. On December 19, 2001, the quarterly dividend per
    common share was increased by 1.7% to $.30, effective with the March 2002
    dividend payment.

- -   The closing sales price of a KeyCorp common share on the New York Stock
    Exchange was $24.34. This price was 168% of year-end book value per share,
    and would produce a dividend yield of 4.93% based on the quarterly dividend
    of $.30 per common share.

- -   There were 45,340 holders of record of KeyCorp common shares.

Figure 35 shows the sales price ranges of the common shares, per common share
net income (loss) and dividends paid by quarter for each of the last two years.

FOURTH QUARTER RESULTS

Some of the highlights of Key's fourth quarter results are summarized below.
Key's financial performance for each of the past eight quarters is summarized in
Figure 35.

NET INCOME (LOSS). Key had a net loss of $174 million, or $.41 per common share,
for the fourth quarter of 2001, compared with net income of $266 million, or
$.62 per share, for the same period in 2000. The decline in Key's results
reflects the adverse effects of a sluggish economy on Key's credit quality and
capital markets-sensitive businesses, such as principal investing. Results for
the fourth quarter of 2001 include core charges of approximately $410 million
(after tax), or $.96 per share, taken to increase Key's allowance for loan
losses and to strengthen the balance sheet. The section entitled "Financial
performance," which begins on page 23, provides more information about these
charges.

On an annualized basis, Key's return on average total assets for the fourth
quarter of 2001 was (.84)%, compared with a return of 1.24% for the fourth
quarter of 2000. The annualized return on average equity was (10.57)% for the
fourth quarter of 2001, compared with a return of 16.16% for the year-ago
quarter.

NET INTEREST INCOME. Net interest income was $700 million for the fourth quarter
of 2001, down slightly from $702 million for the fourth quarter of 2000. A 27
basis point rise in Key's net interest margin to 3.98%, the highest level since
the fourth quarter of 1998, was more than offset by a 4% decrease in average
earning assets to $72.7 billion. The decrease in earning assets was due
primarily to Key's May 2001 decision to exit the automobile leasing business,
de-emphasize indirect prime automobile lending and discontinue certain
nonrelationship commercial lending. Key's sale in September of $1.4 billion of
residential mortgage loans with low interest rate spreads also contributed to
the decrease.

The net interest margin rose by 13 basis points from the third quarter of 2001
and accounted for nearly one-half of the 27 basis point improvement from the
fourth quarter of 2000. Almost one-half of the fourth quarter increase, or 6
basis points, is attributable to an increase in the taxable-equivalent
adjustment related to income derived from portions of our equipment leasing
portfolio. This income is now subject to a lower income tax rate than the one
previously used to calculate our tax expense accrual. Although a portion of the
fourth quarter increase represents a cumulative catch-up adjustment, the
application of the lower tax rate will provide continued future benefits.

NONINTEREST INCOME. Key's noninterest income was $418 million for the fourth
quarter of 2001 and includes $60 million of core charges for principal investing
write-downs and an increase in our reserve for customer derivative losses. This
compares with net income of $508 million a year ago. Lower income from
investment banking and capital markets activities (down $28 million), net gains
from sales of securities (down $20 million) and trust and investment services
(down $13 million) accounted for the decrease. These unfavorable results were
offset partially by a $21 million increase in service charges on deposit
accounts. Also, traditional fee income in the fourth quarter of 2001 was
supplemented by $10 million of additional revenue, representing the value of
shares received as a result of the demutualization of an insurance company in
which Key is a policyholder. Key contributed these shares to its charitable
foundation.

NONINTEREST EXPENSE. Noninterest expense for the fourth quarter of 2001 totaled
$702 million, including the $10 million contribution discussed above. This
compares with $705 million in the fourth quarter of 2000. Personnel expense
decreased by $25 million, primarily because incentive compensation tied to
revenue production declined, as did the total number of employees. The decline
in personnel expense was partially offset by moderate increases in a number of
other expense categories.

PROVISION FOR LOAN LOSSES. Key's provision for loan losses was $723 million for
the fourth quarter of 2001, compared with $108 million for the fourth quarter of
2000. Included in the fourth quarter 2001 amount is a provision of $590 million,
of which $400 million was used to increase the allowance for loan losses for
Key's continuing loan portfolio. The remaining $190 million was added to the
portion of the allowance segregated in the second quarter in connection with
Key's decision to eliminate certain nonrelationship lending, as discussed on
page 44, under the heading "Run-off loan portfolio." The fourth quarter increase
in the overall allowance is a result of continued weakness in the economy and
the related adverse effects on Key's specific portfolios. Net loan charge-offs
totaled $220 million and were 1.37% of average loans outstanding for the
quarter, compared with $108 million and .64%, respectively, for the fourth
quarter of 2000. For more information about Key's allowance for loan losses, see
the section entitled "Allowance for loan losses," which begins on page 43.

                                                                              51

<PAGE>

MANAGEMENT'S DISCUSSION & ANALYSIS OF FINANCIAL CONDITION & RESULTS OF
OPERATIONS KEYCORP AND SUBSIDIARIES
<TABLE>
<CAPTION>

                                             FIGURE 35 SELECTED QUARTERLY FINANCIAL DATA

                                                                  2001                                       2000
                                                  ------------------------------------       ------------------------------------

dollars in millions, except per share amounts     FOURTH     THIRD     SECOND    FIRST        FOURTH    THIRD    SECOND     FIRST
- -----------------------------------------------------------------------------------------------------------------------------------
<S>                                               <C>       <C>        <C>       <C>          <C>       <C>       <C>       <C>
FOR THE QUARTER
Interest income                                   $1,210    $1,380     $1,467    $1,570       $1,652    $1,596    $1,540    $1,489
Interest expense                                     510       656        754       882          950       912       867       818
Net interest income                                  700       724        713       688          702       684       673       671
Provision for loan losses                            723       116        401       110          108       131        68       183
Noninterest income before net
   securities gains (losses)                         419       452        390       429          489       455       473       805
Net securities gains (losses)                         (1)        2          8        26           19       (50)        2         1
Noninterest expense                                  702       683        858       698          705       787       698       727
Income (loss) before income taxes and
   cumulative effect of accounting changes          (307)      379       (148)      335          397       171       382       567
Income (loss) before cumulative effect
   of accounting changes                            (174)      249       (136)      218          266       121       248       367
Net income (loss)                                   (174)      249       (160)      217          266       121       248       367
Net income (loss) -- core                           (174)      249         28       217          272       245       249       243
- -----------------------------------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Income (loss) before cumulative
   effect of accounting changes                    $(.41)     $.59      $(.32)     $.51         $.63      $.28      $.57      $.83
Income (loss) before cumulative
   effect of accounting changes
   -- assuming dilution                             (.41)      .58       (.32)      .51          .62       .28       .57       .83
Net income (loss)                                   (.41)      .59       (.38)      .51          .63       .28       .57       .83
Net income (loss) -- core                           (.41)      .59        .07       .51          .64       .57       .57       .55
Net income (loss) -- assuming dilution              (.41)      .58       (.38)      .51          .62       .28       .57       .83
Net income (loss) -- assuming dilution -- core      (.41)      .58        .07       .51          .63       .57       .57       .55
Cash dividends paid                                 .295      .295       .295      .295          .28       .28       .28       .28
Book value at period end                           14.52     15.53      15.22     15.79        15.65     15.26     15.09     14.84
Market price:
   High                                            24.52     28.15      26.43     27.58        28.50     27.06     23.00     22.25
   Low                                             20.49     22.20      22.10     22.65        21.50     17.50     17.00     15.56
   Close                                           24.34     24.14      26.05     25.80        28.00     25.31     17.63     19.00
Weighted average common shares (000)             423,596   424,802    424,675   424,024      425,054   429,584   434,112   441,834
Weighted average common shares and
   potential common shares (000)                 423,596   430,346    424,675   429,917      430,634   431,972   436,022   443,757
- -----------------------------------------------------------------------------------------------------------------------------------
AT PERIOD END
Loans                                            $63,309   $64,506    $66,693   $67,027      $66,905   $66,299   $65,612   $64,064
Earning assets                                    71,672    73,943     76,531    77,027       77,316    75,786    74,748    73,953
Total assets                                      80,938    84,419     85,838    86,457       87,270    85,500    84,719    83,504
Deposits                                          44,795    45,372     45,743    45,965       48,649    47,809    49,076    46,036
Long-term debt                                    14,554    15,114     14,675    14,495       14,161    13,800    14,097    14,784
Shareholders' equity                               6,155     6,575      6,467     6,702        6,623     6,520     6,507     6,493

Full-time equivalent employees                    21,230    21,297     21,742    21,882       22,142    22,457    23,005    23,474
Branches                                             911       911        926       922          922       932       938       937
- -----------------------------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                      (.84)%    1.16%      (.75)%    1.02%        1.24%      .57%     1.20%     1.77%
Return on average total assets -- core              (.84)     1.16        .13      1.02         1.27      1.16      1.20      1.17
Return on average equity                          (10.57)    15.20      (9.67)    13.28        16.16      7.39     15.40     22.68
Return on average equity -- core                  (10.57)    15.20       1.69     13.28        16.53     14.97     15.46     15.02
Net interest margin (taxable equivalent)            3.98      3.85       3.77      3.63         3.71      3.68      3.68      3.68
- -----------------------------------------------------------------------------------------------------------------------------------
CAPITAL RATIOS AT PERIOD END
Equity to assets                                    7.60%     7.79%      7.53%     7.75%        7.59%     7.63%     7.68%     7.78%
Tangible equity to tangible assets                  6.29      6.51       6.25      6.29         6.12      6.10      6.12      6.16
Tier 1 risk-based capital                           7.43      7.81       7.71      7.99         7.72      7.59      7.88      7.98
Total risk-based capital                           11.41     11.77      11.81     12.32        11.48     11.34     11.74     12.04
Leverage                                            7.65      7.90       7.68      7.79         7.71      7.76      7.90      7.89
- -----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

Key completed several acquisitions and divestitures during the two-year period
shown in this table. One or more of these transactions may have had a
significant effect on Key's results, making it difficult to compare results from
one year to the next. Note 3 ("Acquisitions and Divestitures"), which begins on
page 63, has specific information about the business combinations and
divestitures that Key completed in the past three years to help you understand
how those transactions may have impacted Key's financial condition and results
of operations.

52

<PAGE>
                            KEYCORP AND SUBSIDIARIES

                              REPORT OF MANAGEMENT

Key's management is responsible for the preparation, content and integrity of
the financial statements and other statistical data and analyses compiled for
this annual report. The financial statements and related notes have been
prepared in conformity with accounting principles generally accepted in the
United States and reflect management's best estimates and judgments. Management
believes that the financial statements and notes present fairly Key's financial
position, results of operations and cash flows, and that the financial
information presented elsewhere in this annual report is consistent with the
financial statements.

Management is responsible for establishing and maintaining a system of internal
control to ensure the protection of assets and the integrity of the financial
statements. This corporate-wide system of controls includes self- monitoring
mechanisms, written policies and procedures, proper delegation of authority and
organizational division of responsibility, and the careful selection and
training of qualified personnel. Management also maintains a code of ethics that
addresses conflicts of interest, compliance with laws and regulations, and
prompt reporting of any failure or circumvention of controls, among other
things.

We generally certify compliance with Key's code of ethics annually. We have
established an effective risk management function to periodically test the other
internal controls, and we endeavor to correct control deficiencies as they are
identified. Although any system of internal control can be compromised by human
error or intentional circumvention of required procedures, management believes
Key's system provides reasonable assurances that financial transactions are
recorded properly, providing an adequate basis for reliable financial
statements.

The Board of Directors discharges its responsibility for Key's financial
statements through its Audit and Risk Review Committee. This committee, which
draws its members exclusively from the outside directors, also recommends the
independent auditors. The Audit and Risk Review Committee meets regularly with
the independent auditors to review the scope of their audits and audit reports
and to discuss necessary action. Both the independent and internal auditors have
direct access to and interaction with the Audit and Risk Review Committee.

Management has assessed Key's internal control and procedures over financial
reporting using criteria described in "Internal Control -- Integrated
Framework," issued by the Committee of Sponsoring Organizations of the Treadway
Commission. Based on that assessment, management believes that Key maintained an
effective system of internal control for financial reporting as of December 31,
2001.

/s/ Henry L. Meyer III

Henry L. Meyer III
Chairman and Chief Executive Officer

/s/ K. Brent Somers

K. Brent Somers
Senior Executive Vice President and Chief Financial Officer

               REPORT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS

Shareholders and Board of Directors
KeyCorp

We have audited the accompanying consolidated balance sheets of KeyCorp and
subsidiaries ("Key") as of December 31, 2001 and 2000, and the related
consolidated statements of income, changes in shareholders' equity, and cash
flow for each of the three years in the period ended December 31, 2001. These
financial statements are the responsibility of Key's management. Our
responsibility is to express an opinion on these financial statements based on
our audits.

We conducted our audits in accordance with auditing standards generally accepted
in the United States. Those standards require that we plan and perform the audit
to obtain reasonable assurance about whether the financial statements are free
of material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements. An audit
also includes assessing the accounting principles used and significant estimates
made by management, as well as evaluating the overall financial statement
presentation. We believe that our audits provide a reasonable basis for our
opinion.

In our opinion, the financial statements referred to above present fairly, in
all material respects, the consolidated financial position of Key at December
31, 2001 and 2000, and the consolidated results of their operations and their
cash flows for each of the three years in the period ended December 31, 2001, in
conformity with accounting principles generally accepted in the United States.


                                                           /s/ Ernst & Young LLP
Cleveland, Ohio
January 14, 2002

                                                                              53
<PAGE>

                            KEYCORP AND SUBSIDIARIES

                          CONSOLIDATED BALANCE SHEETS
<TABLE>
<CAPTION>

DECEMBER 31,
dollars in millions                                                                               2001                 2000
- ------------------------------------------------------------------------------------------------------------------------------

<S>                                                                                              <C>                  <C>
ASSETS
Cash and due from banks                                                                          $ 2,891              $ 3,189
Short-term investments                                                                             1,898                1,884
Securities available for sale                                                                      5,346                7,329
Investment securities (fair value: $1,128 and $1,208)                                              1,119                1,198
Loans, net of unearned income of $1,778 and $1,789                                                63,309               66,905
      Less: Allowance for loan losses                                                              1,677                1,001
- ------------------------------------------------------------------------------------------------------------------------------
      Net loans                                                                                   61,632               65,904
Premises and equipment                                                                               687                  717
Goodwill                                                                                           1,101                1,324
Other intangible assets                                                                               31                   44
Corporate-owned life insurance                                                                     2,313                2,215
Accrued income and other assets                                                                    3,920                3,466
- ------------------------------------------------------------------------------------------------------------------------------
      Total assets                                                                               $80,938              $87,270
                                                                                                 =======              =======

LIABILITIES
Deposits in domestic offices:
   Money market deposit accounts                                                                 $12,845              $12,066
   Savings deposits                                                                                1,918                2,032
   NOW Accounts                                                                                      616                  506
   Certificates of deposit ($100,000 or more)                                                      4,493                5,797
   Other time deposits                                                                            13,657               15,118
- ------------------------------------------------------------------------------------------------------------------------------
      Total interest-bearing                                                                      33,529               35,519
   Noninterest-bearing                                                                             9,667                9,076
Deposits in foreign office-- interest-bearing                                                      1,599                4,054
- ------------------------------------------------------------------------------------------------------------------------------
      Total deposits                                                                              44,795               48,649
Federal funds purchased and securities sold under repurchase agreements                            3,735                4,936
Bank notes and other short-term borrowings                                                         5,549                6,957
Accrued expense and other liabilities                                                              4,862                4,701
Long-term debt                                                                                    14,554               14,161
Corporation-obligated mandatorily redeemable preferred capital securities of subsidiary
   trusts holding solely subordinated debentures of KeyCorp (see Note 11)                          1,288                1,243
- ------------------------------------------------------------------------------------------------------------------------------
      Total liabilities                                                                           74,783               80,647

SHAREHOLDERS' EQUITY
Preferred stock, $1 par value; authorized 25,000,000 shares, none issued                              --                   --
Common shares, $1 par value; authorized 1,400,000,000 shares;
   issued 491,888,780 shares                                                                         492                  492
Capital surplus                                                                                    1,390                1,402
Retained earnings                                                                                  5,856                6,352
Loans to ESOP trustee                                                                               --                    (13)
Treasury stock, at cost (67,883,724 and 68,634,881 shares)                                        (1,585)              (1,600)
Accumulated other comprehensive income (loss)                                                          2                  (10)
- ------------------------------------------------------------------------------------------------------------------------------
      Total shareholders' equity                                                                   6,155                6,623
- ------------------------------------------------------------------------------------------------------------------------------
      Total liabilities and shareholders' equity                                                 $80,938              $87,270
                                                                                                 =======              =======
==============================================================================================================================
</TABLE>

See Notes to Consolidated Financial Statements.

54
<PAGE>

<TABLE>
<CAPTION>
                                                      KEYCORP AND SUBSIDIARIES

                                                  CONSOLIDATED STATEMENTS OF INCOME

YEAR ENDED DECEMBER 31,
dollars in millions, except per share amounts                                    2001              2000                1999
- -----------------------------------------------------------------------------------------------------------------------------
<S>                                                                             <C>              <C>                  <C>
INTEREST INCOME
Loans                                                                           $ 5,067          $ 5,699              $ 5,146
Taxable investment securities                                                        27               26                   15
Tax-exempt investment securities                                                     17               23                   31
Securities available for sale                                                       451              446                  424
Short-term investments                                                               65               83                   79
- -----------------------------------------------------------------------------------------------------------------------------
   Total interest income                                                          5,627            6,277                5,695

INTEREST EXPENSE
Deposits                                                                          1,478            1,768                1,305
Federal funds purchased and securities sold under repurchase agreements             198              287                  220
Bank notes and other short-term borrowings                                          302              428                  426
Long-term debt, including capital securities                                        824            1,064                  957
- -----------------------------------------------------------------------------------------------------------------------------
   Total interest expense                                                         2,802            3,547                2,908
- -----------------------------------------------------------------------------------------------------------------------------
NET INTEREST INCOME                                                               2,825            2,730                2,787
Provision for loan losses                                                         1,350              490                  348
- -----------------------------------------------------------------------------------------------------------------------------
Net interest income after provision for loan losses                               1,475            2,240                2,439

NONINTEREST INCOME
Trust and investment services income                                                550              608                  599
Investment banking and capital markets income                                       189              372                  354
Service charges on deposit accounts                                                 387              341                  330
Corporate-owned life insurance income                                               114              109                  107
Letter of credit and loan fees                                                      124              107                   98
Net securities gains (losses)                                                        35              (28)                  29
Gains from branch divestitures                                                     --               --                    194
Gains from other divestitures                                                      --                332                  161
Other income                                                                        326              353                  443
- -----------------------------------------------------------------------------------------------------------------------------
   Total noninterest income                                                       1,725            2,194                2,315

NONINTEREST EXPENSE
Personnel                                                                         1,378            1,445                1,482
Net occupancy                                                                       232              223                  239
Computer processing                                                                 252              240                  236
Equipment                                                                           152              173                  203
Marketing                                                                           112              110                  106
Amortization of intangibles                                                         245              101                  104
Professional fees                                                                    88               89                   70
Restructuring charges                                                                (4)             102                   98
Other expense                                                                       486              434                  532
- -----------------------------------------------------------------------------------------------------------------------------
   Total noninterest expense                                                      2,941            2,917                3,070

INCOME BEFORE INCOME TAXES AND CUMULATIVE EFFECT
   OF ACCOUNTING CHANGES                                                            259            1,517                1,684
Income taxes                                                                        102              515                  577
- -----------------------------------------------------------------------------------------------------------------------------
INCOME BEFORE CUMULATIVE EFFECT OF ACCOUNTING CHANGES                               157            1,002                1,107
   Cumulative effect of accounting changes, net of tax (see Note 1)                 (25)            --                   --
- -----------------------------------------------------------------------------------------------------------------------------
NET INCOME                                                                      $   132          $ 1,002              $ 1,107
                                                                                =======          =======              =======

Per common share:
   Income before cumulative effect of accounting changes                        $   .37          $  2.32              $  2.47
   Net income                                                                       .31             2.32                 2.47
   Income before cumulative effect of accounting changes--
      assuming dilution                                                             .37             2.30                 2.45
   Net income-- assuming dilution                                                   .31             2.30                 2.45
Weighted average common shares outstanding (000)                                424,275          432,617              448,168
Weighted average common shares and potential common
   shares outstanding (000)                                                     429,573          435,573              452,363
- -----------------------------------------------------------------------------------------------------------------------------
</TABLE>

See Notes to Consolidated Financial Statements.

                                                                              55


<PAGE>
<TABLE>
<CAPTION>

                                                      KEYCORP AND SUBSIDIARIES

                                     CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY


                                                                                                            LOANS TO     TREASURY
                                                               COMMON          CAPITAL         RETAINED         ESOP       STOCK,
dollars in millions, except per share amounts                  SHARES          SURPLUS         EARNINGS      TRUSTEE      AT COST
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                                                           <C>              <C>              <C>         <C>           <C>
BALANCE AT DECEMBER 31, 1998                                  $   492          $ 1,412          $ 5,192     $   (34)      $  (923)
Net income                                                                                        1,107
Other comprehensive losses:
   Net unrealized losses on securities available
      for sale, net of income taxes of ($94)(a)
   Foreign currency translation adjustments

         Total comprehensive income

Cash dividends declared on common shares
   ($1.04 per share)                                                                               (467)
Issuance of common shares:
   Acquisition-- 632,183 shares                                                      6                                         15
   Employee benefit and dividend reinvestment
      plans-- 2,249,181 net shares                                                  (6)                                        55
Repurchase of common shares-- 11,906,424 shares                                                                              (344)
ESOP transactions                                                                                     1          10
- -----------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 1999                                      492            1,412            5,833         (24)       (1,197)
Net income                                                                                        1,002
Other comprehensive income (losses):
   Net unrealized gains on securities available
      for sale, net of income taxes of $80(a)
   Foreign currency translation adjustments

         Total comprehensive income

Cash dividends declared on common shares
   ($1.12 per share)                                                                               (484)
Issuance of common shares:
   Employee benefit and dividend reinvestment
      plans-- 2,480,161 net shares                                                 (10)                                        59
Repurchase of common shares-- 22,652,800 shares                                                                              (462)
ESOP transactions                                                                                     1          11
- -----------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 2000                                      492            1,402            6,352         (13)       (1,600)
Net income                                                                                          132
Other comprehensive income (losses):
   Net unrealized gains on securities available
      for sale, net of income taxes of $11(a)
   Cumulative effect of change in accounting for
      derivative financial instruments, net of income
      taxes of ($12)
   Net unrealized gains on derivative financial instruments,
      net of income taxes of $12
   Foreign currency translation adjustments

         Total comprehensive income

Cash dividends declared on common shares
   ($1.48 per share)                                                                               (628)
Issuance of common shares:
   Acquisition-- 370,830 shares                                                                                                 9
   Employee benefit and dividend reinvestment
      plans-- 2,415,914 net shares                                                 (12)                                        56
Repurchase of common shares-- 2,035,600 shares                                                                                (50)
ESOP transactions                                                                                                13
- -----------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 2001                                  $   492          $ 1,390          $ 5,856        --         $(1,585)
                                                              =======          =======          =======      =======      ========
===================================================================================================================================
<CAPTION>

                                                           Accumulated
                                                                 Other
                                                         Comprehensive   Comprehensive
dollars in millions, except per share amounts            Income (Loss)          Income
- ----------------------------------------------------------------------   -------------
<S>                                                           <C>             <C>
BALANCE AT DECEMBER 31, 1998                                  $    28
Net income                                                                     $ 1,107
Other comprehensive losses:
   Net unrealized losses on securities available
      for sale, net of income taxes of ($94)(a)                  (148)            (148)
   Foreign currency translation adjustments                        (7)              (7)
                                                                               -------
         Total comprehensive income                                            $   952
                                                                               =======

Cash dividends declared on common shares
   ($1.04 per share)
Issuance of common shares:
   Acquisition-- 632,183 shares
   Employee benefit and dividend reinvestment
      plans-- 2,249,181 net shares
Repurchase of common shares-- 11,906,424 shares
ESOP transactions
- ---------------------------------------------------------------------    -------------
BALANCE AT DECEMBER 31, 1999                                     (127)
Net income                                                                     $ 1,002
Other comprehensive income (losses):
   Net unrealized gains on securities available
      for sale, net of income taxes of $80(a)                     132              132
   Foreign currency translation adjustments                       (15)             (15)
                                                                               -------
         Total comprehensive income                                            $ 1,119
                                                                               =======

Cash dividends declared on common shares
   ($1.12 per share)
Issuance of common shares:
   Employee benefit and dividend reinvestment
      plans-- 2,480,161 net shares
Repurchase of common shares-- 22,652,800 shares
ESOP transactions
- ---------------------------------------------------------------------    -------------
BALANCE AT DECEMBER 31, 2000                                      (10)
Net income                                                                     $   132
Other comprehensive income (losses):
   Net unrealized gains on securities available
      for sale, net of income taxes of $11(a)                      13               13
   Cumulative effect of change in accounting for
      derivative financial instruments, net of income
      taxes of ($12)                                              (22)             (22)
   Net unrealized gains on derivative financial instruments,
      net of income taxes of $12                                   20               20
   Foreign currency translation adjustments                         1                1
                                                                               -------
         Total comprehensive income                                            $   144
                                                                               =======

Cash dividends declared on common shares
   ($1.48 per share)
Issuance of common shares:
   Acquisition-- 370,830 shares
   Employee benefit and dividend reinvestment
      plans-- 2,415,914 net shares
Repurchase of common shares-- 2,035,600 shares
ESOP transactions
- ---------------------------------------------------------------------
BALANCE AT DECEMBER 31, 2001                                  $     2
                                                              =======
=====================================================================
</TABLE>



(a) Net of reclassification adjustments. Reclassification adjustments represent
    net unrealized gains or losses as of December 31, of the prior year on
    securities available for sale that were sold during the current year. The
    reclassification adjustments were ($5) million [($4) million after tax] in
    2001, ($11) million [($7) million after tax] in 2000 and $3 million ($2
    million after tax) in 1999.

See Notes to Consolidated Financial Statements.

56


<PAGE>
<TABLE>
<CAPTION>

                                                      KEYCORP AND SUBSIDIARIES

                                                CONSOLIDATED STATEMENTS OF CASH FLOW

YEAR ENDED DECEMBER 31,
in millions                                                                              2001             2000                1999
- -----------------------------------------------------------------------------------------------------------------------------------
OPERATING ACTIVITIES
<S>                                                                                    <C>              <C>                <C>
Net income                                                                             $   132          $ 1,002            $ 1,107
Adjustments to reconcile net income to net cash provided by operating activities:
   Provision for loan losses                                                             1,350              490                348
   Cumulative effect of accounting changes, net of tax                                      25             --                 --
   Depreciation expense and software amortization                                          285              281                292
   Amortization of intangibles                                                             245              101                104
   Net gains from divestitures                                                            --               (332)              (355)
   Net securities (gains) losses                                                           (35)              28                (29)
   Net (gains) losses from venture capital investments                                      79              (70)               (38)
   Net gains from loan securitizations and sales                                           (49)             (31)               (86)
   Deferred income taxes                                                                  (139)             335                466
   Net (increase) decrease in mortgage loans held for sale                                 (10)            (164)                 3
   Net decrease in trading account assets                                                  146               26                109
   Net increase (decrease) in accrued restructuring charges                                (64)              31                 88
   Other operating activities, net                                                        (271)            (114)              (155)
- -----------------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY OPERATING ACTIVITIES                                                1,694            1,583              1,854
INVESTING ACTIVITIES
Net increase in loans, excluding acquisitions, sales and divestitures                   (1,876)          (7,215)            (8,110)
Purchases of loans                                                                        (107)            --                   (7)
Proceeds from loan securitizations and sales                                             4,916            4,978              4,776
Purchases of investment securities                                                        (271)            (404)              (294)
Proceeds from sales of investment securities                                                56              129                 17
Proceeds from prepayments and maturities of investment securities                          250              211                292
Purchases of securities available for sale                                              (4,290)          (6,855)            (4,750)
Proceeds from sales of securities available for sale                                       349            2,450                419
Proceeds from prepayments and maturities of securities available for sale                5,859            3,859              3,176
Net (increase) decrease in other short-term investments                                   (160)             (49)                 5
Purchases of premises and equipment                                                       (121)            (103)               (94)
Proceeds from sales of premises and equipment                                               15               22                 27
Proceeds from sales of other real estate owned                                              27               28                 10
Net cash paid in connection with divestitures                                             --               --                 (576)
Cash used in acquisitions, net of cash acquired                                             (3)            (375)              --
- -----------------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY (USED IN) INVESTING ACTIVITIES                                      4,644           (3,324)            (5,109)
FINANCING ACTIVITIES
Net increase (decrease) in deposits                                                     (3,854)           5,416              1,985
Net decrease in short-term borrowings                                                   (2,609)            (696)            (1,560)
Net proceeds from issuance of long-term debt, including capital securities               3,864            4,286              5,220
Payments on long-term debt, including capital securities                                (3,532)          (5,985)            (2,102)
Loan payments received from ESOP trustee                                                    13               11                 10
Purchases of treasury shares                                                               (50)            (462)              (344)
Net proceeds from issuance of common stock                                                  33               28                 33
Cash dividends paid                                                                       (501)            (484)              (467)
- -----------------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY (USED IN) FINANCING ACTIVITIES                                     (6,636)           2,114              2,775
- -----------------------------------------------------------------------------------------------------------------------------------
NET INCREASE (DECREASE) IN CASH AND DUE FROM BANKS                                        (298)             373               (480)
CASH AND DUE FROM BANKS AT BEGINNING OF YEAR                                             3,189            2,816              3,296
- -----------------------------------------------------------------------------------------------------------------------------------
CASH AND DUE FROM BANKS AT END OF YEAR                                                 $ 2,891          $ 3,189            $ 2,816
                                                                                       =======          =======            =======
- -----------------------------------------------------------------------------------------------------------------------------------
Additional disclosures relative to cash flow:
   Interest paid                                                                       $ 2,626          $ 3,572            $ 2,749
   Income taxes paid                                                                       115               92                185
Noncash items:
   Derivative assets resulting from adoption of new accounting standard                $   120             --                 --
   Derivative liabilities resulting from adoption of new accounting standard               152             --                 --
   Cash dividends declared, but not paid                                                   127             --                 --
   Transfer of credit card receivables to loans held for sale                             --               --              $ 1,299
   Reclassification of financial instruments from loans to securities available for sale  --               --                  374
   Fair value of Concord EFS, Inc. shares received                                        --               --                  170
   Carrying amount of Electronic Payment Services, Inc. shares divested                   --               --                   36
   Assets sold                                                                            --               --                  523
   Liabilities sold                                                                       --               --                1,335
===================================================================================================================================
</TABLE>

See Notes to Consolidated Financial Statements.

                                                                              57

<PAGE>
      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

                  1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
ORGANIZATION

KeyCorp, an Ohio corporation and bank holding company headquartered in
Cleveland, Ohio, is one of the nation's largest bank- based financial services
companies. KeyCorp's subsidiaries provide retail and commercial banking,
commercial leasing, investment management, consumer finance and investment
banking products and services to individual, corporate and institutional clients
through three major lines of business: Key Consumer Banking, Key Corporate
Finance and Key Capital Partners. As of December 31, 2001, KeyCorp's banking
subsidiaries operated 911 full-service branches, a telephone banking call center
services group and 2,333 ATMs in 20 states.

As used in these Notes, KEYCORP refers solely to the parent company and KEY
refers to the consolidated entity consisting of KeyCorp and its subsidiaries.

USE OF ESTIMATES

Key's accounting policies conform to accounting principles generally accepted in
the United States and prevailing practices within the financial services
industry. Management must make certain estimates and judgments when determining
the amounts presented in Key's consolidated financial statements and the related
notes. If these estimates prove to be inaccurate, actual results could differ
from those reported.

BASIS OF PRESENTATION

The consolidated financial statements include the accounts of KeyCorp and its
subsidiaries. All significant intercompany accounts and transactions have been
eliminated in consolidation. Some previously reported results have been
reclassified to conform to current reporting practices.

BUSINESS COMBINATIONS

In a business combination accounted for as a pooling-of-interests, the assets,
liabilities and shareholders' equity of Key and the combined company are carried
forward at historical amounts. The results of operations are combined and
financial statements from prior periods are restated to give effect to the
combination.

When Key accounts for a business combination as a purchase, the acquired
company's net assets are recorded at fair value at the date of acquisition and
the results of operations of the acquired company are combined with Key's
results from that date forward. Purchase premiums and discounts, including
intangible assets, are amortized over the remaining useful lives of the related
assets or liabilities. The difference between the purchase price and the fair
value of the net assets acquired is recorded as goodwill.

The provisions of Statement of Financial Accounting Standards ("SFAS") No. 141,
"Business Combinations," became effective as of July 1, 2001, superseding the
previous accounting for business combinations. Additional information pertaining
to this new accounting standard is summarized under the heading "Accounting
Pronouncements Adopted in 2001," which begins on page 61.


STATEMENT OF CASH FLOW

Cash and due from banks are considered "cash and cash equivalents" for financial
reporting purposes.

SECURITIES

Key classifies its securities into three categories: trading, investment and
available for sale.

TRADING ACCOUNT SECURITIES. These are debt and equity securities that are
purchased and held by Key with the intent of selling them in the near term.
These securities are reported at fair value ($597 million at December 31, 2001,
and $743 million at December 31, 2000) and included in "short-term investments"
on the balance sheet. Realized and unrealized gains and losses on trading
account securities are reported in "other income" on the income statement.

INVESTMENT SECURITIES. These include debt securities that Key has the intent and
ability to hold until maturity and equity securities that do not have readily
determinable fair values. The debt securities are carried at cost, adjusted for
amortization of premiums and accretion of discounts using the interest method.
This method produces a constant rate of return on the basis of the adjusted
carrying amount. The equity securities consist mainly of investments held in
Key's Principal Investing unit. Principal investments include direct and
indirect investments predominantly in privately held companies. These
investments are carried at estimated fair value as determined by management.
Changes in estimated fair values and actual gains and losses on sales of these
investments are included in "investment banking and capital markets income" on
the income statement.

SECURITIES AVAILABLE FOR SALE. These are debt and equity securities that Key has
not classified as trading account securities or investment securities.
Securities available for sale are reported at fair value. Unrealized gains and
losses (net of income taxes) deemed temporary are recorded in shareholders'
equity as a component of "accumulated other comprehensive income (loss)." Actual
gains and losses on sales of these securities are computed for each specific
security sold and included in "net securities gains (losses)" on the income
statement.

LOANS

Loans are carried at the principal amount outstanding, net of unearned income,
including net deferred loan fees and costs. Key defers certain nonrefundable
loan origination and commitment fees and the direct costs of originating or
acquiring loans. The net deferred amount is amortized over the estimated lives
of the related loans as an adjustment to the yield.

At December 31, 2001, loans held for sale include mortgage and education loans.
These loans are carried at the lower of aggregate cost or fair value. Fair value
is determined based on prevailing market prices for loans with similar
characteristics. When a loan is placed in the held for sale category,
amortization of the related deferred fees and costs is discontinued. The
remaining unamortized fees and costs are recognized as part of the cost basis of
the related loan at the time it is sold.


58

<PAGE>

      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

Direct financing leases are carried at the aggregate of lease payments
receivable plus estimated residual values, less unearned income. Unearned income
on direct financing leases is amortized over the lease terms using methods that
approximate the interest method. This method amortizes unearned income to
produce a constant rate of return on the lease. Net gains on sales of lease
residuals are included in "other income" on the income statement.

IMPAIRED AND OTHER NONACCRUAL LOANS

Key will generally stop accruing interest on a loan (i.e., designate the loan
"nonaccrual") when payment is 90 days or more past due, unless the loan is
well-secured and in the process of collection. Once a loan is designated as
nonaccrual, the interest accrued but not collected is generally charged against
the allowance for loan losses, and payments subsequently received are generally
applied to principal. However, if management believes that all principal and
interest on a nonaccrual loan ultimately are collectible, interest income may be
recognized as received.

Nonaccrual loans, other than smaller-balance homogeneous loans (i.e., loans to
finance residential mortgages, automobiles, etc.), are designated "impaired."
Impaired loans and other nonaccrual loans are returned to accrual status when
management determines that the borrower's performance has improved and that both
principal and interest are collectible. This generally requires a sustained
period of timely principal and interest payments.

ALLOWANCE FOR LOAN LOSSES

The allowance for loan losses represents management's estimate of probable
credit losses inherent in the loan portfolio at the balance sheet date. Key
determines and maintains an appropriate allowance for loan losses based on an
analysis of the quality of the loan portfolio. This analysis is conducted at
least quarterly and more often if deemed necessary.

ALLOWANCE FOR IMPAIRED LOANS. When appropriate, an impaired loan is assigned a
specific allowance. Management calculates the extent of the impairment, which is
the carrying amount of the loan less the estimated present value of future cash
flows and the fair value of any existing collateral. When expected cash flows or
collateral values do not justify the carrying amount of the loan, the amount
that management deems uncollectible (the impaired amount) is charged against the
allowance for loan losses. Even when collateral value or other sources of
repayment appear sufficient, if management remains uncertain about whether the
loan will be repaid in full, an amount is specifically allocated in the
allowance for loan losses.

ALLOWANCE FOR NONIMPAIRED LOANS AND BINDING COMMITMENTS. Management establishes
an allowance for nonimpaired loans and legally binding commitments by applying
historical loss rates to existing loans with similar risk characteristics. The
loss rates used to establish the allowance may be adjusted to reflect
management's current assessment of the following factors:

- -   changes in national and local economic and business conditions;

- -   changes in experience, ability and depth of lending management and staff, in
    lending policies or in the mix and volume of the loan portfolio;

- -   the trend of the volume of past due, nonaccrual and other loans; and

- -   external forces, such as competition, legal developments and regulatory
    guidelines.

LOAN SECURITIZATIONS

Key sells education and other types of loans through securitizations.
Securitized loans are removed from the balance sheet and a net gain or loss is
recorded when the combined net sales proceeds and, if applicable, residual
interests differ from the loans' allocated carrying amount. Net gains and losses
resulting from securitizations are recorded in "other income" on the income
statement. A servicing asset may also be recorded if Key either purchases or
retains the right to service these loans and receives related fees that exceed
the going market rate. Income earned under servicing or administration
arrangements also is recorded in "other income."

In some cases, Key retains a residual interest in securitized loans that may
take the form of an interest-only strip, a residual asset, a servicing asset
and/or a security. These retained interests are subject to the rules contained
in SFAS No. 140, "Accounting for Transfers and Servicing of Financial Assets and
Extinguishments of Liabilities." Under these rules, the previous carrying amount
of the assets sold is allocated between the retained interests and the assets
sold based on their relative fair values at the date of transfer. Fair value is
determined by computing the present value of estimated cash flows, using a
discount rate considered commensurate with the risks associated with the cash
flows and the dates that Key expects to receive such cash flows. Other
assumptions used in the determination of fair value are disclosed in Note 7
("Retained Interests in Loan Securitizations") on page 68. The retained
interests are accounted for like debt securities classified as available for
sale or as trading account assets.

On a quarterly basis, Key ensures that all retained interests are valued
appropriately in the financial statements. Management reviews the historical
performance of each retained interest and the assumptions used to project future
cash flows. Assumptions are revised if past performance and future expectations
dictate and the present value of cash flows is recalculated based on the revised
assumptions.

The present value of these cash flows is referred to as the retained interest
fair value. For retained interests classified as trading account assets, any
increase or decrease in the asset's fair value is recognized in "other income."
Generally, if the carrying amount of a retained interest classified as
securities available for sale exceeds its fair value, impairment is indicated
and recognized in earnings. Conversely, if the fair value of the retained
interest exceeds its carrying amount, the write-up to fair value is recorded in
equity as a component of "accumulated other comprehensive income (loss)," and
the yield on the retained interest is adjusted prospectively. See the section
entitled "Recognition of interest income and impairment on certain investments,"
on page 62 for more information regarding the accounting guidance that governs
the determination of impairment on Key's retained interests.

                                                                              59
<PAGE>

      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

SERVICING ASSETS

Servicing assets purchased or retained by Key in a sale or securitization of
loans are reported at the lower of amortized cost or fair value ($73 million at
December 31, 2001, and $49 million at December 31, 2000) and included in
"accrued income and other assets" on the balance sheet. Fair value is initially
measured by allocating the previous carrying amount of the assets sold or
securitized to the retained interests and the assets sold based on their
relative fair values at the date of transfer. Fair value is determined by
estimating the present value of future cash flows associated with the serviced
loans. The estimate is based on a number of assumptions, including the cost of
servicing, discount rate, prepayment rate and default rate. The amortization of
servicing assets is determined in proportion to, and over the period of, the
estimated net servicing income and is recorded in "other income" on the income
statement.

PREMISES AND EQUIPMENT

Premises and equipment, including leasehold improvements, are stated at cost
less accumulated depreciation and amortization. Management determines
depreciation of premises and equipment using the straight-line method over the
estimated useful lives of the particular assets. Leasehold improvements are
amortized using the straight-line method over the terms of the leases.
Accumulated depreciation and amortization on premises and equipment totaled $1.1
billion at December 31, 2001, and $980 million at December 31, 2000.

INTANGIBLE ASSETS

"Goodwill" represents the amount by which the cost of net assets acquired
exceeds their fair value. Goodwill is amortized using the straight-line method
over the period (up to 25 years) that management expects the acquired assets to
have value.

"Other intangibles" represent primarily the net present value of the future
economic benefits to be derived from the purchase of core deposits. Other
intangibles are amortized on either an accelerated or straight-line basis over
periods ranging from 5 to 15 years.

Accumulated amortization on goodwill and other intangible assets was $908
million at December 31, 2001, and $666 million at December 31, 2000. Key reviews
goodwill and other intangibles for impairment when impairment indicators, such
as significant changes in market conditions, changes in product mix or
management focus, or a potential sale or disposition, arise. In most instances,
Key has used the undiscounted cash flow method in testing for impairment. In May
2001, Key recorded a goodwill impairment charge of $150 million as a result of
management's decision to downsize the automobile finance business.

The current accounting guidance for goodwill and other intangible assets has
been superseded by the provisions of SFAS No. 142, "Goodwill and Other
Intangible Assets," which became effective for Key as of January 1, 2002. In
accordance with this new guidance, Key will cease goodwill amortization and will
test goodwill for impairment at least annually using various valuation
techniques recommended by the new standard. Additional information pertaining to
SFAS No. 142 is summarized under the heading "Accounting Pronouncements Pending
Adoption," on page 62.


INTERNALLY DEVELOPED SOFTWARE

Key relies on both company personnel and independent contractors to plan,
develop, install, customize and enhance computer systems applications that
support corporate and administrative operations. Software development costs,
such as those related to program coding, testing, configuration and
installation, are capitalized and included in "accrued income and other assets"
on the balance sheet. The resulting asset ($134 million at December 31, 2001,
and $208 million at December 31, 2000) is amortized using the straight-line
method over its expected useful life (not to exceed five years). Costs incurred
during the planning and post-development phase of an internal software project
are expensed as incurred.

Software that is considered impaired is written down to its fair value. Software
that is no longer used is written off to earnings immediately. When management
decides to replace unimpaired software, amortization of such software is
accelerated to the expected replacement date.

DERIVATIVES USED FOR ASSET AND
LIABILITY MANAGEMENT PURPOSES

Key uses derivatives known as interest rate swaps and caps to manage interest
rate risk. These instruments modify the repricing or maturity characteristics of
specified on-balance sheet assets and liabilities. For example, an interest rate
cap tied to variable rate debt would effectively prevent the interest rate on
that debt from rising above a specified point.

Key's accounting policies related to such derivatives reflect the accounting
guidance in SFAS No. 133, "Accounting for Derivative Instruments and Hedging
Activities" (as amended and interpreted), which became effective for Key as of
January 1, 2001. Additional information pertaining to this new accounting
standard is summarized under the heading "Accounting Pronouncements Adopted in
2001," on page 61.

Prior to the effective date of the new accounting standard, to qualify for hedge
accounting treatment, a derivative had to be effective at reducing the risk
associated with the exposure being managed and had to be designated as a risk
management transaction at the inception of the derivative contract. An
instrument effectively reduced risk if there was a high degree of interest rate
correlation between the derivative and the asset or liability being managed,
both at inception and over the life of the derivative contract.

There were several rules that governed the hedge accounting treatment of
derivatives:

- -   Changes in fair value of a derivative were not included in the financial
    statements.

- -   The net interest income or expense associated with a derivative was accrued
    and recognized as an adjustment to the interest income or interest expense
    of the asset or liability being managed.

- -   The interest receivable or payable from a derivative contract was recorded
    in "other assets" or "other liabilities" on the balance sheet.

- -   Premiums paid for a derivative were amortized as an adjustment to the
    interest income or expense of the asset or liability being managed.

- -   Realized gains and losses resulting from the early termination of a
    derivative contract were deferred as an adjustment to the carrying amount of
    the related asset or liability. Such gains or losses were


60
<PAGE>
      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

    amortized using the straight-line method over the shorter of the projected
    remaining life of the derivative contract on the date of termination or the
    projected remaining life of the underlying asset or liability on that date.

DERIVATIVES USED FOR TRADING PURPOSES

Derivatives that are not used for asset and liability management purposes are
used for trading purposes. Key enters into contracts for such derivatives either
to make a market for clients or for proprietary trading purposes. Derivatives
used for trading purposes typically include financial futures, foreign exchange
forward and spot contracts, written and purchased options (including currency
options), and interest rate swaps, caps and floors.

All derivatives used for trading purposes are recorded at fair value. Fair value
is determined by estimating the present value of future cash flows. Derivatives
with a positive fair value are included in "accrued income and other assets" on
the balance sheet, and derivatives with a negative fair value are included in
"accrued expense and other liabilities." Changes in fair value (including
payments and receipts) are recorded in "investment banking and capital markets
income" on the income statement.

EMPLOYEE STOCK OPTIONS

Key accounts for stock options issued to employees using the intrinsic value
method. This method requires that compensation expense be recognized to the
extent that the fair value of the stock exceeds the exercise price of the option
at the grant date. Key's employee stock options generally have fixed terms and
exercise prices that are equal to or greater than the fair value of Key's common
shares at the grant date, so Key generally does not recognize compensation
expense related to stock options.

MARKETING COSTS

Key expenses all marketing-related costs, including advertising costs, as
incurred.

RESTRUCTURING CHARGES

Key may record restructuring charges in connection with certain events or
transactions, including business combinations, changes in Key's strategic plan,
changes in business conditions that may result in a decrease in or exit from
affected businesses, or other factors. Such charges typically result from
consolidating or relocating operations, or disposing of or abandoning operations
or productive assets. Any of these events could result in a significant
downsizing of the workforce.

To qualify as restructuring charges, costs must be incremental and incurred as a
direct result of a restructuring event or transaction. Restructuring charges do
not include costs that are associated with or incurred to benefit future
periods. Among the costs typically included in restructuring charges are those
related to:

- -   employee severance and termination benefits;

- -   the consolidation of operations facilities; and

- -   losses resulting from the impairment or disposal of assets.

ACCOUNTING PRONOUNCEMENTS
ADOPTED IN 2001

DERIVATIVES AND HEDGING ACTIVITIES. Effective January 1, 2001, Key adopted SFAS
No. 133, "Accounting for Derivative Instruments and Hedging Activities." This
new standard establishes the appropriate accounting and reporting for derivative
instruments ("derivatives") and for hedging activities. SFAS No. 133 requires
that all derivatives be recognized as either assets or liabilities on the
balance sheet at fair value. The accounting for changes in the fair value (i.e.,
gains or losses) of derivatives depends on whether they have been designated and
qualify as part of a hedging relationship, and further, on the type of hedging
relationship. For derivatives that are not designated as hedging instruments,
the gain or loss is recognized immediately in earnings.

A derivative that is designated and qualifies as a hedging instrument must be
designated as either a fair value hedge, a cash flow hedge or a hedge of a net
investment in a foreign operation. Key does not have any derivatives that hedge
net investments in foreign operations.

A fair value hedge is used to hedge changes in the fair value of existing
assets, liabilities and firm commitments against changes in interest rates or
other economic factors. Key recognizes the gain or loss on the derivative, as
well as the related loss or gain on the hedged item attributable to the hedged
risk, in earnings during the period in which the fair value changed. Thus, to
the extent that the hedge is perfectly effective, the change in the fair value
of the hedged item will be offset, resulting in no net effect on earnings.

A cash flow hedge is used to hedge the variability of future cash flows against
changes in interest rates or other economic factors. The effective portion of a
gain or loss on any cash flow hedge is reported as a component of "other
comprehensive income (loss)" and reclassified into earnings in the same period
or periods that the hedged transaction affects earnings. Any ineffective portion
of the derivative gain or loss is recognized in earnings during the current
period.

As a result of adopting SFAS No. 133, Key recorded cumulative after-tax losses
of $1 million in earnings and $22 million in "other comprehensive income (loss)"
as of January 1, 2001. The cumulative loss included in earnings represents the
fair value at January 1, 2001, of all derivatives that were then designated as
fair value hedges and the unrealized gain or loss on the related hedged assets
and liabilities. The cumulative loss included in "other comprehensive income
(loss)" represented the effective portion of the fair value of all derivatives
designated as cash flow hedges.

TRANSFERS AND SERVICING OF FINANCIAL ASSETS AND EXTINGUISHMENTS OF LIABILITIES.
Key adopted SFAS No. 140, "Accounting for Transfers and Servicing of Financial
Assets and Extinguishments of Liabilities," which took effect for all
transactions entered into after March 31, 2001. SFAS No. 140 added three
significant new rules to practices already in effect. These new rules:

- -   prescribe the test that determines whether a special purpose entity ("SPE")
    is a "qualifying" SPE, and prescribe the amount and type of derivative
    instruments a qualifying SPE can hold and the activities it may pursue;

                                                                              61
<PAGE>

      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

- -   provide more restrictive guidance regarding the circumstances under which a
    company that transfers assets to a qualifying SPE will be deemed to have
    relinquished control of such assets and may account for the transaction as a
    sale; and

- -   require extensive disclosures about collateral, assets securitized and
    accounted for as a sale, and retained interests in securitized assets.

RECOGNITION OF INTEREST INCOME AND IMPAIRMENT ON CERTAIN INVESTMENTS. In July
2000, the Emerging Issues Task Force ("EITF"), a standard- setting group working
under the auspices of the Financial Accounting Standards Board ("FASB"), reached
a consensus in EITF 99-20 that provides guidance on how to record interest
income and measure impairment on beneficial interests retained in a
securitization transaction accounted for as a sale under SFAS No. 140 and on
purchased beneficial interests in securitized financial assets. Assets subject
to this accounting guidance are presented on the balance sheet as securities
available for sale [see Note 5 ("Securities") starting on page 66] or as trading
account assets. This guidance became effective for fiscal quarters beginning
after March 15, 2001, causing Key to incur a cumulative after-tax loss of $24
million in earnings for the second quarter of 2001. This loss is presented on
Key's income statement as a "cumulative effect of accounting change."

BUSINESS COMBINATIONS. In July 2001, the FASB issued SFAS No. 141, "Business
Combinations," which eliminates the pooling-of-interests method of accounting
for business combinations initiated after June 30, 2001. Since June 30, 2001,
Key has not initiated any business combinations that would have qualified for
the pooling-of-interests method of accounting under previous accounting
standards. The last business combination accounted for by Key as a
pooling-of-interests occurred in December 1994.

ACCOUNTING PRONOUNCEMENTS
PENDING ADOPTION

GOODWILL AND OTHER INTANGIBLE ASSETS. In July 2001, the FASB issued SFAS No.
142, "Goodwill and Other Intangible Assets," which takes effect for fiscal years
beginning after December 15, 2001. Under SFAS No. 142, companies are no longer
permitted to amortize goodwill and intangible assets deemed to have indefinite
lives. Management anticipates that implementing this change will reduce
noninterest expense and increase net income by approximately $80 million, or
$.19 per common share, for 2002.

Under the new accounting standard, goodwill and certain intangible assets are
subject to impairment testing, which must be conducted at least annually. The
first step in this testing requires Key to determine the fair value of its
reporting units by using various valuation techniques recommended by the
standard. The fair value of each reporting unit is compared with its carrying
amount. If the fair value of a particular reporting unit exceeds its carrying
amount, no impairment is indicated and further testing is not required. If the
carrying amount of any reporting unit exceeds its fair value, goodwill
impairment may be indicated and the second step of this testing is required. Key
would assume that the purchase price of the reporting unit is the fair value as
determined in the first step and then allocate that purchase price to the fair
value of the assets (excluding goodwill) and liabilities of the reporting unit.
Any excess purchase price over the fair value of the reporting unit's assets and
liabilities represents the implied fair value of goodwill. An impairment loss
would be recognized, as a charge to earnings, to the extent that the carrying
amount of the reporting unit's recorded goodwill exceeds the implied fair value
of goodwill. All goodwill balances are subject to future annual impairment
testing.

Any impairment losses that result from the initial application of SFAS No. 142
would be accounted for as a "cumulative effect of accounting change" on Key's
income statement. Transitional impairment tests to determine the amount of any
such losses must be completed no later than December 31, 2002, but Key expects
to complete this testing before March 31, 2002. Based on preliminary test
results, management anticipates that a "transition impairment charge" will not
be necessary since the fair values of Key's reporting units are believed to
exceed their carrying amounts. Any subsequent impairment losses would be
recorded as part of income from operations.

ASSET RETIREMENT OBLIGATIONS. In August 2001, the FASB issued SFAS No. 143,
"Accounting for Asset Retirement Obligations." The new standard takes effect for
fiscal years beginning after June 15, 2002. SFAS No. 143 addresses the
accounting for obligations associated with the retirement of tangible long-lived
assets and requires a liability to be recognized for the fair value of these
obligations in the period they are incurred. Related costs are capitalized as
part of the carrying amounts of the assets to be retired and amortized over the
assets' useful lives. Key will adopt SFAS No. 143 as of January 1, 2003.
Management is evaluating the extent to which it may affect Key's financial
condition and results of operations.

IMPAIRMENT OR DISPOSAL OF LONG-LIVED ASSETS. In October 2001, the FASB issued
SFAS No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets."
The new standard maintains the previous accounting for the impairment or
disposal of long-lived assets, but also establishes more restrictive criteria
that have to be met to classify such an asset as "held for sale." SFAS No. 144
also increases the range of dispositions that qualify for reporting as
discontinued operations, and changes the manner in which expected future
operating losses from such operations are to be reported. Key adopted SFAS No.
144 as of January 1, 2002.

ACCOUNTING GUIDANCE ISSUED DURING 2001

ACCOUNTING AND REPORTING FOR CERTAIN LOANS HELD FOR SALE. The primary Federal
banking regulators issued Interagency Guidance in March 2001 that instructs
institutions and examiners about the appropriate accounting and reporting
treatment for certain loans that are sold directly from the loan portfolio or
transferred to a held for sale account. The Securities and Exchange Commission
has expressed views that support this guidance. Specifically, once a decision
has been made to sell a nonperforming loan, normal credit evaluation procedures
should continue until the loan is sold or transferred to a held for sale
account.

If the proceeds from the sale of a nonperforming loan held in the portfolio are
less than its net carrying amount, the shortfall must be recorded as a loan
charge-off unless it can be demonstrated that part or all of the shortfall was
attributable to market-driven factors, such as changes in interest rates or
foreign exchange rates. Market-driven losses must be reported in earnings, while
credit risk related losses


62
<PAGE>

      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

must be reported as charge-offs. Nonperforming loans transferred to a held for
sale account must be revalued at each subsequent reporting date until sold, and
reported at the lower of their amortized cost or fair value. Changes in the
carrying amounts of these loans must be reported as a charge to earnings.

This guidance did not have a significant impact on Key during 2001, nor would it
have had a significant impact on prior periods had it been issued earlier. Key
has applied this guidance in sales of certain nonperforming consumer (primarily
home equity) loans.



                          2. EARNINGS PER COMMON SHARE

Key calculates its basic and diluted earnings per common share as follows:
<TABLE>
<CAPTION>

YEAR ENDED DECEMBER 31,
dollars in millions, except per share amounts                                            2001           2000           1999
- -----------------------------------------------------------------------------------------------------------------------------
<S>                                                                                   <C>            <C>            <C>
EARNINGS
   Income before cumulative effect of accounting changes                              $     157      $   1,002      $   1,107
   Net income                                                                               132          1,002          1,107
- -----------------------------------------------------------------------------------------------------------------------------
WEIGHTED AVERAGE COMMON SHARES
   Weighted average common shares outstanding (000)                                     424,275        432,617        448,168
   Effect of dilutive common stock options (000)                                          5,298          2,956          4,195
- -----------------------------------------------------------------------------------------------------------------------------
   Weighted average common shares and potential
      common shares outstanding (000)                                                   429,573        435,573        452,363
                                                                                      =========      =========      =========
- -----------------------------------------------------------------------------------------------------------------------------
EARNINGS PER COMMON SHARE
   Income per common share before cumulative effect of accounting changes             $     .37      $    2.32      $    2.47
   Net income per common share                                                              .31           2.32           2.47
   Income per common share before cumulative effect of accounting changes
     -- assuming dilution                                                                   .37           2.30           2.45
   Net income per common share-- assuming dilution                                          .31           2.30           2.45
=============================================================================================================================
</TABLE>



                        3. ACQUISITIONS AND DIVESTITURES

Key completed the following acquisitions and divestitures during the past three
years.

ACQUISITIONS

THE WALLACH COMPANY, INC.

On January 2, 2001, Key purchased The Wallach Company, Inc., an investment
banking firm headquartered in Denver, Colorado. Key paid the purchase price of
approximately $11 million using a combination of cash and 370,830 Key common
shares. Goodwill of approximately $9 million was recorded and, through December
31, 2001, was being amortized using the straight-line method over a period of 10
years.

NEWPORT MORTGAGE COMPANY, L.P.

On September 30, 2000, Key purchased certain net assets of Newport Mortgage
Company, L.P., a commercial mortgage company headquartered in Dallas, Texas, for
$22 million in cash. Goodwill of approximately $10 million was recorded and,
through December 31, 2001, was being amortized using the straight-line method
over a period of 10 years.

NATIONAL REALTY FUNDING L.C.

On January 31, 2000, Key purchased certain net assets of National Realty Funding
L.C., a commercial finance company headquartered in Kansas City, Missouri, for
$359 million in cash. Goodwill of approximately $10 million was recorded and,
through December 31, 2001, was being amortized using the straight-line method
over a period of 15 years.

Effective January 1, 2002, Key ceased amortizing goodwill in accordance with new
accounting rules prescribed by SFAS No. 142, "Goodwill and Other Intangible
Assets." More information related to this new accounting standard is presented
in Note 1 ("Summary of Significant Accounting Policies") under the heading
"Accounting Pronouncements Pending Adoption," on page 62.

DIVESTITURES

CREDIT CARD PORTFOLIO

On January 31, 2000, Key sold its credit card portfolio of $1.3 billion in
receivables and nearly 600,000 active VISA and MasterCard accounts to Associates
National Bank (Delaware). Key recognized a gain of $332 million ($207 million
after tax), which is included in "gains from other divestitures" on the income
statement.

BRANCH DIVESTITURES

On October 18, 1999, Key sold its Long Island franchise, which included 28
KeyCenters with $1.3 billion in deposits and $505 million in loans. This
transaction resulted in a gain of $194 million ($122 million after tax), which
is included in "gains from branch divestitures" on the income statement.

                                                                              63

<PAGE>
       NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES


COMPAQ CAPITAL EUROPE LLC AND
COMPAQ CAPITAL ASIA PACIFIC LLC
On July 28, 1999, Key sold its 50% interests in Compaq Capital Europe LLC and
Compaq Capital Asia Pacific LLC to Compaq Capital Corporation. Key and Compaq
formed these limited liability companies in 1998 to provide customized equipment
leasing and financing programs to Compaq's clients in the United Kingdom, Europe
and Asia. Key recognized a gain of $13 million ($8 million after tax), which is
included in "gains from other divestitures" on the income statement.


ELECTRONIC PAYMENT SERVICES, INC.
On February 28, 1999, Electronic Payment Services, Inc., an electronic funds
transfer processor in which Key held a 20% interest (accounted for using the
equity method), merged with a wholly owned subsidiary of Concord EFS, Inc. Key
received 5,931,825 shares of Concord EFS in exchange for its Electronic Payment
Services stock, and recognized a gain of $134 million ($85 million after tax).
The gain is included in "gains from other divestitures" on the income statement.
On June 17, 1999, Key sold the Concord EFS shares, accounted for as securities
available for sale, and recognized an additional gain of $15 million ($9 million
after tax), which is included in "net securities gains (losses)" on the income
statement.


KEY MERCHANT SERVICES, LLC
On January 21, 1998, Key sold a 51% interest in Key Merchant Services, LLC, a
wholly owned subsidiary formed to provide merchant credit card processing
services, to NOVA Information Systems, Inc. Key recognized a $23 million gain
($14 million after tax) at the time of closing.

Under the terms of the agreement with NOVA, Key was entitled to receive
additional payments if Key Merchant Services achieved certain revenue-related
performance targets. These additional payments created a gain of $27 million
($17 million after tax) in the fourth quarter of 1998 and a final gain of $14
million ($9 million after tax) during the first quarter of 1999. These gains are
included in "gains from other divestitures" on the income statement. The
agreement between Key and NOVA contains a confidentiality clause that prevents
Key from disclosing the specific terms of this transaction, but those terms are
not material.

                          4. LINE OF BUSINESS RESULTS

<TABLE>
<CAPTION>

YEAR ENDED DECEMBER 31,                                                    KEY CONSUMER BANKING
                                                -------------------------------------------------------------------
                                                                                             HOME EQUITY AND
                                                          RETAIL BANKING                     CONSUMER FINANCE
                                                --------------------------------     -------------------------------
dollars in millions                                2001        2000        1999       2001        2000          1999
- -------------------------------------------------------------------------------------------------------------------------
<S>                                             <C>         <C>         <C>         <C>          <C>         <C>
SUMMARY OF OPERATIONS
Net interest income (taxable equivalent)        $    926    $    937    $    931    $    589     $    521    $    521
Noninterest income                                   406         369         333          --           50         132
Revenue sharing(a)                                    51          70          66           2            2           2
- -------------------------------------------------------------------------------------------------------------------------
Total revenue(b)                                   1,383       1,376       1,330         591          573         655
Provision for loan losses                             48          50          47         130          131         129
Depreciation and amortization expense                154         159         166          44           48          54
Noninterest expense                                  630         652         708         299          272         282
Expense sharing(a)                                    36          54          57           1           --          --
- -------------------------------------------------------------------------------------------------------------------------
Income (loss) before income taxes
   (taxable equivalent) and cumulative
    effect of accounting changes                     515         461         352         117          122         190
Allocated income taxes and taxable-equivalent
   adjustments                                       200         180         138          49           53          78
- -------------------------------------------------------------------------------------------------------------------------
Income (loss) before cumulative effect of
   accounting changes                                315         281         214          68           69         112
   Cumulative effect of accounting changes            --          --          --         (24)          --          --
- -------------------------------------------------------------------------------------------------------------------------
Net income (loss)                               $    315    $    281    $    214    $     44     $     69    $    112
                                                ========    ========    ========    ========     ========    ========

Percent of consolidated net income                   239%         28%         19%         33%           7%         10%
Percent of total segments' net income                 35          29          24           5            7          13
- -------------------------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                           $  7,673    $  7,653    $  7,299    $ 15,594     $ 14,974    $ 14,364
Total assets(b)                                    9,025       9,130       8,844      16,609       16,129      15,535
Deposits                                          31,538      31,620      29,908         181          142         129
- -------------------------------------------------------------------------------------------------------------------------
OTHER FINANCIAL DATA
Expenditures for additions to long-lived
   assets(b)                                    $     36    $     33    $     15    $      8     $      8    $     24
- -------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>

YEAR ENDED DECEMBER 31,
                                                         KEY CORPORATE FINANCE
                                                ------------------------------------
dollars in millions                                  2001        2000        1999
- ------------------------------------------------------------------------------------
<S>                                               <C>         <C>         <C>
SUMMARY OF OPERATIONS
Net interest income (taxable equivalent)          $  1,404    $  1,329    $  1,222
Noninterest income                                     336         310         325
Revenue sharing(a)                                     133         132         113
- ------------------------------------------------------------------------------------
Total revenue(b)                                     1,873       1,771       1,660
Provision for loan losses                              206         199         179
Depreciation and amortization expense                   81          80          76
Noninterest expense                                    675         636         643
Expense sharing(a)                                      77          82          71
- -----------------------------------------------------------------------------------
Income (loss) before income taxes
   (taxable equivalent) and cumulative
    effect of accounting changes                       834         774         691
Allocated income taxes and taxable-equivalent
   adjustments                                         319         297         262
- -----------------------------------------------------------------------------------
Income (loss) before cumulative effect of
   accounting changes                                  515         477         429
   Cumulative effect of accounting changes              --          --          --
- -----------------------------------------------------------------------------------
Net income (loss)                                 $    515    $    477    $    429
                                                  ========    ========    ========

Percent of consolidated net income                     390%         48%         39%
Percent of total segments' net income                   56          50          48
- -----------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                             $ 35,504    $ 34,654    $ 31,546
Total assets(b)                                     37,312      36,524      33,294
Deposits                                             6,640       6,421       6,077
- -----------------------------------------------------------------------------------
OTHER FINANCIAL DATA
Expenditures for additions to long-lived
   assets(b)                                      $     19    $     24    $     20
- -----------------------------------------------------------------------------------
</TABLE>

(a)  Represents revenue and expense generated by Key Capital Partners that gets
     assigned to the lines of business principally responsible for maintaining
     the relationships with the clients that used Key Capital Partners' products
     and services.

(b)  Substantially all revenue generated by Key's major lines of business is
     derived from clients resident in the United States. Substantially all
     long-lived assets, including premises and equipment, capitalized software
     and goodwill, held by Key's major lines of business are located in the
     United States.

(c)  "Reconciling items" reflect certain nonrecurring items, the results of
     divested businesses and charges related to unallocated nonearning assets of
     corporate support functions. These latter charges are part of net interest
     income and are allocated to the business segments through noninterest
     expense.

     Noninterest income for 2001 includes a $40 million ($25 million after tax)
     loss recorded in connection with declines in leased vehicle residual values
     and a $15 million ($9 million after tax) increase in the reserve for
     customer derivative losses. Noninterest income also includes a gain of $332
     million ($207 million after tax) in 2000 from the sale of Key's credit card
     business and $357 million ($225 million after tax) in 1999 from
     divestitures.

     In addition, noninterest income includes $5 million ($3 million after tax)
     in 2000 and $74 million ($47 million after tax) in 1999 earned by
     since-divested businesses. These businesses also added $13 million ($8
     million after tax) in 2000 and $175 million ($110 million after tax) in
     1999 to net interest income.

64

<PAGE>


       NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES


Key's major lines of business are Key Consumer Banking, Key Corporate Finance
and Key Capital Partners.

KEY CONSUMER BANKING
RETAIL BANKING (A DIVISION OF KEY CONSUMER BANKING)
- --------------------------------------------------
Retail Banking delivers a complete line of branch-based financial products and
services to consumers through 911 KeyCenters (retail banking branches). These
KeyCenters are operated by relationship managers and supported by a telephone
banking call center, 2,333 ATMs that access 12 different networks (comprising
one of the largest ATM networks in the United States) and a leading-edge
Internet banking service, Key.com.(R)

HOME EQUITY AND CONSUMER FINANCE (A DIVISION OF KEY CONSUMER BANKING)
- --------------------------------------------------------------------
Home Equity and Consumer Finance provides indirect, non-branch-based consumer
loan products, including home equity loans, education loans, automobile loans
and marine loans. As of December 31, 2001, based on the volume of loans
generated, Home Equity and Consumer Finance was one of the foremost lenders for
education, automobile purchases and purchases of marine vehicles in the United
States.

KEY CORPORATE FINANCE
Key Corporate Finance offers a complete range of financing, transaction
processing, electronic commerce and financial advisory services to corporations
nationwide. It operates one of the largest bank-affiliated equipment leasing
companies in the world, with operations in the United States, Canada, Europe,
Asia and the Pacific Rim. Key Corporate Finance also offers investment banking,
capital markets, 401(k) and trust custody products in cooperation with Key
Capital Partners.

Key Corporate Finance is organized around four primary lines of business:
National Commercial Real Estate, National Equipment Finance, Corporate Banking
and Small Business. Across Key's 12-state franchise, the Corporate Banking and
Small Business lines have a significant market share with clients ranging from
small businesses to large corporations. Nationally, Key Corporate Finance
provides financial services to the commercial real estate and equipment leasing
industries. It also serves the unique needs of firms operating in the media and
telecommunications, healthcare and technology industries. Based on total
transaction volume, it is one of the nation's leading providers of cash
management services.

<TABLE>
<CAPTION>

     KEY CAPITAL PARTNERS                          OTHER SEGMENTS                        TOTAL SEGMENTS
- -----------------------------------    -----------------------------------    ---------------------------------
    2001       2000        1999          2001         2000          1999        2001        2000         1999
- -----------------------------------------------------------------------------------------------------------------
<S>          <C>          <C>          <C>          <C>          <C>          <C>          <C>         <C>
$    213     $    206     $    198     $   (151)    $   (101)    $    (66)    $  2,981     $  2,892    $  2,806
     941          973          932           66          142          156        1,749        1,844       1,878
    (186)        (204)        (181)        --           --           --           --           --          --
- -----------------------------------------------------------------------------------------------------------------
     968          975          949          (85)          41           90        4,730        4,736       4,684
      10           10            8            4            5            7          398          395         370
      98           92           95            1            1            1          378          380         392
     856          864          849           26           32           42        2,486        2,456       2,524
    (114)        (136)        (128)        --           --           --           --           --          --
- -----------------------------------------------------------------------------------------------------------------

     118          145          125         (116)           3           40        1,468        1,505       1,398

      53           63           57          (89)         (42)         (26)         532          551         509
- -----------------------------------------------------------------------------------------------------------------

      65           82           68          (27)          45           66          936          954         889
      --           --           --           (1)          --           --          (25)          --          --
- -----------------------------------------------------------------------------------------------------------------
$     65     $     82     $     68     $    (28)    $     45     $     66     $    911     $    954    $    889
========     ========     ========     ========     ========     ========     ========     ========    ========

      49%           8%           6%         (21)%          4%           6%         690%          95%         80%
       7            9            8           (3)           5            7          100          100         100
- -----------------------------------------------------------------------------------------------------------------

$  5,268     $  5,440     $  4,514      $ 1,833      $ 2,280     $  2,834     $ 65,872     $ 65,001    $ 60,557
   9,012        9,048        8,016       11,585       11,511       11,697       83,543       82,342      77,386
   3,706        3,492        3,181        3,446        3,773        1,670       45,511       45,448      40,965
- -----------------------------------------------------------------------------------------------------------------

$     17     $     21     $     72     $      8     $     17     $     21     $     88     $    103    $    152
- -----------------------------------------------------------------------------------------------------------------
</TABLE>


<TABLE>
<CAPTION>

              RECONCILING ITEMS                                KEY
  --------------------------------------     ------------------------------------
     2001           2000         1999           2001           2000        1999
- ---------------------------------------------------------------------------------
  <S>            <C>            <C>            <C>          <C>         <C>
  $   (111)      $   (134)      $     13       $  2,870     $  2,758    $  2,819
       (24)           350            437          1,725        2,194       2,315
        --             --             --             --           --          --
- ---------------------------------------------------------------------------------
      (135)(c)        216(c)         450(c)       4,595        4,952       5,134
       952(d)          95(d)         (22)(d)      1,350          490         348
       152(e)           2              4            530          382         396
       (75)(e)         79(e)         150(e)       2,411        2,535       2,674
        --             --             --             --           --          --
- ---------------------------------------------------------------------------------

    (1,164)            40            318            304        1,545       1,716

      (385)            (8)           100            147          543         609
- ---------------------------------------------------------------------------------

      (779)            48            218            157        1,002       1,107
        --             --             --            (25)          --          --
- ---------------------------------------------------------------------------------
  $   (779)      $     48       $    218       $    132     $  1,002    $  1,107
===========      ========       ========       ========     ========    =========

      (590)%            5%            20%           100%         100%        100%
       N/A            N/A            N/A            N/A          N/A         N/A
- ---------------------------------------------------------------------------------

  $    104       $    293       $  1,844       $ 65,976     $ 65,294    $ 62,401
     1,360(f)       1,693(f)      3,560(f)       84,903       84,035      80,946
       (56)           (13)         1,015         45,455       45,435      41,980
- ---------------------------------------------------------------------------------

  $    101       $     97       $     87       $    189     $    200    $    239
- ---------------------------------------------------------------------------------
</TABLE>


(d)  The provision for loan losses for 2001 includes an additional $400 million
     ($252 million after tax) taken to increase the allowance for loan losses
     for Key's continuing loan portfolio and an additional $490 million ($309
     million after tax) recorded primarily in connection with Key's decision to
     discontinue certain nonrelationship credit-only commercial lending. In
     2000, the provision for loan losses includes an additional $121 million
     ($76 million after tax) that resulted from the implementation of an
     enhanced methodology for assessing credit risk, particularly in the
     commercial loan portfolio. In 1999, the provision includes an additional
     $30 million ($19 million after tax) related to an enhancement of the
     allowance methodology pertaining to the credit card portfolio.

(e)  Noninterest expense for 2001 includes a goodwill write-down of $150 million
     associated with Key's decision to downsize its automobile finance business,
     a $20 million ($13 million after tax) increase in litigation reserves and
     nonrecurring charges of $2 million ($1 million after tax) recorded in
     connection with strategic actions being taken to improve Key's operating
     efficiency and profitability.

     Noninterest expense for 2000 includes $127 million (80 million after tax)
     of nonrecurring charges recorded in connection with strategic actions being
     taken to improve Key's operating efficiency and profitability and $5
     million ($3 million after tax) incurred by the since-divested credit card
     business.

     Noninterest expense in 1999 includes $152 million ($96 million after tax)
     of nonrecurring charges recorded in connection with strategic actions being
     taken to improve Key's operating efficiency and profitability. Noninterest
     expense for 1999 also includes special contributions of $23 million ($15
     million after tax) made to the charitable foundation that Key sponsors, $42
     million ($26 million after tax) of various other nonrecurring charges and
     $74 million ($46 million after tax) incurred by since-divested businesses.

(f)  Total assets represent primarily the unallocated portion of nonearning
     assets of corporate support functions.

     N/A = Not Applicable


                                                                              65
<PAGE>


      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

KEY CAPITAL PARTNERS
Key Capital Partners offers specialized services to high-net-worth clients
through the wealth management and private banking businesses. It also provides
asset management, investment banking and capital markets expertise, and various
other services, including brokerage, employee benefits and insurance.

Key Capital Partners employs a range of distribution outlets, including Key's
existing retail banking branches and commercial offices.

The table that spans pages 64 and 65 shows selected financial data for each
major line of business for the years ended December 31, 2001, 2000 and 1999. The
financial information was derived from the internal profitability reporting
system that management uses to monitor and manage Key's financial performance.
The selected financial data are based on internal accounting policies designed
to ensure that results are compiled on a consistent basis and reflect the
underlying economics of the businesses. As such:

- -    Net interest income is determined by assigning a standard cost for funds
     used (or a standard credit for funds provided) to assets and liabilities
     based on their maturity, prepayment and/or repricing characteristics. The
     net effect of this funds transfer pricing is included in the "Other
     Segments" columns.

- -    Indirect expenses, such as computer servicing costs and corporate overhead,
     are allocated based on the extent to which each line actually uses the
     service.

- -    The provision for loan losses reflects credit quality expectations over a
     normal business cycle. This "normalized provision for loan losses" does not
     necessarily coincide with actual net loan charge-offs at any given point in
     the cycle. The level of the consolidated provision is based upon the
     methodology that management uses to estimate Key's consolidated allowance
     for loan losses. This methodology is described in Note 1 ("Summary of
     Significant Accounting Policies") under the heading "Allowance for Loan
     Losses," on page 59.

- -    Income taxes are allocated based on the statutory Federal income tax rate
     of 35% (adjusted for tax-exempt income from corporate-owned life insurance,
     nondeductible goodwill amortization and tax credits associated with
     investments in low-income housing projects) and a blended state income tax
     rate (net of the Federal income tax benefit) of 2%.

- -    Capital is assigned based on management's assessment of economic risk
     factors (primarily credit, operating and market risk).

Developing and applying the methodologies that management uses to allocate items
among Key's lines of business is a dynamic process. Accordingly, financial
results may be revised periodically to reflect accounting enhancements, changes
in the risk profile of a particular business or changes in Key's structure. The
financial data presented in the accompanying table reflects the following
changes that occurred during 2001:

- -    A number of businesses have been reclassified. The Key Electronic Services
     unit moved from Other Segments to Retail Banking; the Small Business unit
     moved from Retail Banking to Key Corporate Finance; the Community
     Development unit moved from Key Corporate Finance to Retail Banking; and
     the Principal Investing unit moved from Key Capital Partners to Other
     Segments.

- -    The methodology used to assign a provision for loan losses to each line of
     business was changed from one based primarily upon actual net charge-offs
     to a methodology based on the credit quality expectations within each line
     over a normal business cycle.

- -    The methodologies used to apply funds transfer pricing and to allocate
     certain balance sheet items and overhead costs were refined.

Accounting principles generally accepted in the United States guide financial
accounting, but there is no authoritative guidance for "management accounting"
- -- the way management uses its judgment and experience to make reporting
decisions. Consequently, the line of business results Key reports may not be
comparable with results presented by other companies.


                                 5. SECURITIES

The amortized cost, unrealized gains and losses, and approximate fair value of
Key's securities were as follows:


<TABLE>
<CAPTION>

DECEMBER 31,                                            2001                                            2000
                                   --------------------------------------------    ------------------------------------------------
                                                   GROSS      GROSS                                GROSS        GROSS
                                      AMORTIZED  UNREALIZED  UNREALIZED    FAIR     AMORTIZED   UNREALIZED   UNREALIZED   FAIR
in millions                               COST      GAINS      LOSSES      VALUE         COST      GAINS        LOSSES    VALUE
- -----------------------------------------------------------------------------------------------------------------------------------
<S>                                     <C>        <C>        <C>            <C>         <C>        <C>        <C>       <C>
INVESTMENT SECURITIES
   States and political
     subdivisions                       $  225     $    9       --        $  234      $  323     $   10            --   $  333
   Other securities                        894       --         --           894         875       --              --      875
- -----------------------------------------------------------------------------------------------------------------------------------
      Total investment securities       $1,119     $    9       --        $1,128      $1,198     $   10            --   $1,208
                                        ======     ======     ====        ======      ======     ======        ======   ======
- -----------------------------------------------------------------------------------------------------------------------------------
SECURITIES AVAILABLE FOR SALE
   U.S. Treasury, agencies and
     corporations                       $   99         --         --      $   99      $  984         --            --   $  984
   States and political subdivisions        21         --         --          21          33         --            --       33
   Collateralized mortgage obligations   3,791     $   86     $   72       3,805       4,296     $   63        $   61    4,298
   Other mortgage-backed securities      1,008         24         --       1,032       1,355         12            12    1,355
   Retained interests in
     securitizations                       214         20         --         234         334         --            18      316
   Other securities                        170          1         16         155         307         42             6      343
- -----------------------------------------------------------------------------------------------------------------------------------
      Total securities available
        for sale                        $5,303     $  131     $   88      $5,346      $7,309     $  117        $   97   $7,329
                                        ======     ======     ======      ======      ======     ======        ======   ======
- -----------------------------------------------------------------------------------------------------------------------------------
</TABLE>


66

<PAGE>


       NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES


"Other securities" held in the investment securities portfolio are primarily
principal investing assets, which are carried on the balance sheet at fair
value.

When Key retains an interest in loans it securitizes, it bears risk that the
loans will be prepaid (which would reduce interest income) or not paid at all.
Key accounts for these retained interests (which include both certificated and
uncertificated interests) as debt securities, classifying them as available for
sale or as trading account assets.

"Other securities" held in the available for sale portfolio are primarily
marketable equity securities, including an internally managed portfolio of bank
common stock investments.

Realized gains and losses related to securities available for sale were as
follows:

YEAR ENDED DECEMBER 31,
in millions                             2001            2000            1999
- --------------------------------------------------------------------------------
Realized gains                          $40            $ 59             $42
Realized losses                           5              87              13
- --------------------------------------------------------------------------------
   Net securities gains (losses)        $35            $(28)            $29
                                        ===             ===             ===
- --------------------------------------------------------------------------------

At December 31, 2001, securities available for sale and investment securities
with an aggregate amortized cost of approximately $4.7 billion were pledged to
secure public and trust deposits, securities sold under repurchase agreements,
and for other purposes required or permitted by law.

The following table shows securities available for sale and investment
securities by remaining contractual maturity. Included in securities available
for sale are collateralized mortgage obligations, other mortgage-backed
securities and retained interests in securitizations. All of these securities
are presented based on their expected average lives.

                                        SECURITIES              INVESTMENT
                                     AVAILABLE FOR SALE         SECURITIES
                                  ----------------------    ------------------
DECEMBER 31, 2001                  AMORTIZED     FAIR       AMORTIZED    FAIR
in millions                             COST     VALUE           COST    VALUE
- --------------------------------------------------------------------------------
Due in one year or less               $1,584    $1,630       $   94    $   95
Due after one through five years       3,044     3,119           96       103
Due after five through ten years         269       251           79        81
Due after ten years                      406       346          850       849
- --------------------------------------------------------------------------------
   Total                              $5,303    $5,346       $1,119    $1,128
                                      ======    ======       ======    ======
- --------------------------------------------------------------------------------


                                    6. LOANS


Key's loans by category are summarized as follows:

DECEMBER 31,
in millions                                             2001      2000
- --------------------------------------------------------------------------------

Commercial, financial and agricultural               $18,159   $20,100
Commercial real estate:
   Commercial mortgage                                 6,669     6,876
   Construction                                        5,878     5,154
- --------------------------------------------------------------------------------
      Total commercial real estate loans              12,547    12,030
Commercial lease financing                             7,357     7,164
- --------------------------------------------------------------------------------
      Total commercial loans                          38,063    39,294
Real estate-- residential mortgage                     2,315     4,212
Home equity                                           11,184     9,908
Consumer-- direct                                      2,342     2,539
Consumer-- indirect:
   Lease financing                                     2,036     3,005
   Automobile                                          2,497     2,809
   Marine                                              1,780     1,657
   Other                                               1,036     1,252
- --------------------------------------------------------------------------------
      Total consumer--indirect loans                   7,349     8,723
- --------------------------------------------------------------------------------
      Total consumer loans                            23,190    25,382
Loans held for sale:
   Real estate-- commercial mortgage                     252       316
   Real estate-- residential mortgage                    116        42
   Education                                           1,688     1,871
- --------------------------------------------------------------------------------
      Total loans held for sale                        2,056     2,229
- --------------------------------------------------------------------------------
   Total loans                                       $63,309   $66,905
                                                     =======   =======
- --------------------------------------------------------------------------------

Key uses interest rate swaps to manage interest rate risk; these swaps modify
the repricing and maturity characteristics of certain loans. For more
information about such swaps at December 31, 2001, see Note 20 ("Derivatives and
Hedging Activities"), which begins on page 80.


Commercial and consumer lease financing receivables in the preceding table
include contracts that represent direct financing leases, leveraged leases and
operating leases. The composition of the net investment in the predominant form,
direct financing leases, is as follows:


DECEMBER 31,
in millions                                     2001            2000
- --------------------------------------------------------------------------------

Direct financing lease receivable              $ 6,899         $ 8,027
Unearned income                                   (897)         (1,097)
Unguaranteed residual value                        597             648
Deferred fees and costs                            120             100
- --------------------------------------------------------------------------------
   Net investment in direct financing leases   $ 6,719         $ 7,678
                                               =======         ========
- --------------------------------------------------------------------------------

Minimum future lease payments to be received at December 31, 2001, are as
follows: 2002-- $1,496 million; 2003-- $1,413 million; 2004 -- $1,115 million;
2005 -- $873 million; 2006 -- $771 million; and all subsequent years -- $1,231
million.

Changes in the allowance for loan losses are summarized as follows:

YEAR ENDED DECEMBER 31,
in millions                             2001          2000          1999
- --------------------------------------------------------------------------------
Balance at beginning of year          $ 1,001       $   930       $   900
Charge-offs                              (784)         (522)         (420)
Recoveries                                111           108           102
- --------------------------------------------------------------------------------
   Net charge-offs                       (673)         (414)         (318)
Allowance related to loans sold            (1)           (5)           --
Provision for loan losses               1,350           490           348
- --------------------------------------------------------------------------------
   Balance at end of year             $ 1,677       $ 1,001       $   930
                                      =======       =======       =======
- --------------------------------------------------------------------------------



                                                                              67

<PAGE>


       NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

                 7. RETAINED INTERESTS IN LOAN SECURITIZATIONS

Key sells certain types of loans through securitizations. A securitization
involves the sale of a pool of loan receivables to investors through either a
public or private issuance of asset-backed securities. Generally, the assets are
transferred to a trust that sells interests in the form of certificates of
ownership. In some cases, Key retains an interest in the securitized loans.
Certain assumptions and estimates are used to determine the fair value allocated
to these retained interests at the date of transfer and at subsequent
measurement dates. These assumptions and estimates include loan repayment rates,
projected charge-offs and discount rates commensurate with the risks involved.
Additional information pertaining to Key's residual interests is disclosed in
Note 1 ("Summary of Significant Accounting Policies") under the heading "Loan
Securitizations" on page 59.

During 2001 and 2000, Key securitized and sold $523 million and $1.1 billion,
respectively, of education loans (including accrued interest).

The securitizations resulted in an aggregate gain of $11 million in 2001 and $18
million in 2000. In these transactions, Key retained residual interests in the
form of servicing assets and interest-only strips. During 2001, Key retained a
servicing asset of $4 million and an interest-only strip of $16 million. During
2000, Key retained servicing assets of $7 million and interest-only strips of
$48 million. The primary assumptions and rates used to measure the fair value of
these retained interests are essentially the same as those disclosed in the
following table. In 2001 and 2000, Key received gross cash proceeds of $534
million and $1.1 billion, respectively, from new securitizations from the
education lending securitization trusts.

Primary economic assumptions used to measure the fair value of Key's retained
interests and the sensitivity of the current fair value of residual cash flows
to immediate adverse changes in those assumptions are as follows:

<TABLE>
<CAPTION>

DECEMBER 31, 2001                               EDUCATION         HOME EQUITY        AUTOMOBILE
dollars in millions                                 LOANS               LOANS             LOANS
- ---------------------------------------------------------------------------------------------------
<S>                                                  <C>                 <C>             <C>
Carrying amount (fair value) of
   retained interests                                $223                $106            $10
Weighted-average life (years)                     1.6-5.1             2.3-2.9             .8
- ---------------------------------------------------------------------------------------------------
PREPAYMENT SPEED ASSUMPTIONS (ANNUAL RATE)  7.99%-- 16.32%     23.83%-- 27.69%          1.59%
Impact on fair value of 1% CPR
   (education and home equity)
   and .10% ABS (automobile)
   adverse change                                     $(4)                $(1)           --
Impact on fair value of 2% CPR
   (education and home equity)
   and .20% ABS (automobile)
   adverse change                                      (9)                 (3)           --
- ---------------------------------------------------------------------------------------------------
EXPECTED CREDIT LOSSES (STATIC RATE)          .01%-- 1.58%       1.26%-- 2.27%          5.51%
Impact on fair value of .10% (education)
   and .25% (home equity and automobile)
   adverse change                                     $(5)                $(5)           $(1)
Impact on fair value of .20% (education)
   and .50% (home equity and automobile)
   adverse change                                     (11)                 (9)            (2)
- ---------------------------------------------------------------------------------------------------
RESIDUAL CASH FLOWS DISCOUNT RATE
  (ANNUAL RATE)                             8.50%-- 12.00%      7.50%-- 12.00%          9.00%
Impact on fair value of 1%
   adverse change                                     $(5)                $(2)           --
Impact on fair value of 2%
   adverse change                                     (10)                 (4)           --
- ---------------------------------------------------------------------------------------------------
EXPECTED STATIC DEFAULT (STATIC RATE)     10.46%-- 16.04%                 N/A             N/A
Impact on fair value of 1% (education
   loans) adverse change                             $(5)                 N/A             N/A
Impact on fair value of 2% (education
   loans) adverse change                              (9)                 N/A             N/A
- ---------------------------------------------------------------------------------------------------
VARIABLE RETURNS TO TRANSFEREES                       (a)                 (b)             (c)
- ---------------------------------------------------------------------------------------------------
</TABLE>

These sensitivities are hypothetical and should be relied upon with caution.
Sensitivity analysis for each asset type is based on the nature of the asset,
the seasoning of the portfolio and the results experienced. Changes in fair
value based on a 1% variation in assumptions generally cannot be extrapolated
because the relationship of the change in assumption to the change in fair value
may not be linear. Also, the effect of a variation in a particular assumption on
the fair value of the retained interest is calculated without changing any other
assumption; in reality, changes in one factor may cause changes in another. For
example, increases in market interest rates may result in lower prepayments and
increased credit losses, which might magnify or counteract the sensitivities.

(a)  Forward Libor plus contractual spread over Libor ranging from .07% to .75%,
     or Treasury plus contractual spread over Treasury ranging from .65% to
     1.00% or fixed rate yield.

(b)  Forward Libor plus contractual spread over Libor ranging from .23% to .40%,
     or Treasury plus contractual spread over Treasury ranging from 2.40% to
     2.95% or fixed rate yield.

(c)  Fixed rate yield.

CPR = Constant Prepayment Rate
ABS = Absolute Prepayment Speed
N/A = Not Applicable

Information about Key's managed loans, delinquencies and net credit losses is as
follows:

<TABLE>
<CAPTION>

                                                        DECEMBER 31, 2001
                                                --------------------------------
                                                      LOAN        LOANS PAST DUE         NET CREDIT LOSSES
in millions                                      PRINCIPAL       60 DAYS OR MORE               DURING 2001
- ------------------------------------------------------------------------------------------------------------
<S>                                              <C>                   <C>                     <C>
Education loans                                  $ 6,121               $   163                 $    13
Home equity loans                                 11,952                   200                     104
Automobile loans                                   2,628                    41                     106
- ------------------------------------------------------------------------------------------------------------
   Total loans managed and securitized            20,701                   404                     223

Less:
Loans securitized                                  5,332                   238                      20
Loans held for sale or securitization              1,688                  --                      --
- ------------------------------------------------------------------------------------------------------------

   Loans held in portfolio                       $13,681               $   166                 $   203
                                                 =======               =======                 =======
- ------------------------------------------------------------------------------------------------------------
</TABLE>

68

<PAGE>
      NOTES TO CONSOLIDATED FINANCIAL STATEMENTS KEYCORP AND SUBSIDIARIES

                8. IMPAIRED LOANS AND OTHER NONPERFORMING ASSETS


At December 31, 2001, impaired loans totaled $661 million. This amount includes
$417 million of impaired loans with a specifically allocated allowance for loan
losses of $180 million, and $244 million of impaired loans that are carried at
their estimated fair value without a specifically allocated allowance. At the
end of 2000, impaired loans totaled $396 million, including $236 million of
loans with a specifically allocated allowance of $107 million, and $160 million
that were carried at their estimated fair value. Impaired loans averaged $535
million for 2001, and $337 million for 2000.

Key's nonperforming assets were as follows:

DECEMBER 31,
in millions                                 2001        2000
- ----------------------------------------------------------------
Impaired loans                              $661        $396
Other nonaccrual loans                       249         251
- ----------------------------------------------------------------
   Total nonaccrual loans                    910         647
Restructured loans(a)                         --           3
- ----------------------------------------------------------------
   Total nonperforming loans                 910         650
OREO                                          38          23
Allowance for OREO losses                     (1)         (1)
- ----------------------------------------------------------------
   OREO, net of allowance                     37          22
Other nonperforming assets                    --          --
- ----------------------------------------------------------------
   Total nonperforming assets               $947        $672
                                            ====        ====
- ----------------------------------------------------------------

(a) Excludes restructured loans on nonaccrual status.

At December 31, 2001, Key did not have any significant commitments to lend
additional funds to borrowers with restructured loans or loans on nonaccrual
status.

Key evaluates most impaired loans individually using the process described under
the heading "Allowance for Loan Losses," on page 59. However, Key does not
perform a specific impairment valuation for smaller-balance, homogeneous,
nonaccrual loans (shown in the preceding table as "Other nonaccrual loans").
Generally, these include residential mortgages and automobile and marine loans.
Instead, management applies historical loss experience rates