UNITED STATES SECURITIES AND
EXCHANGE COMMISSION
Washington, DC 20549
FORM 10-K
ANNUAL REPORT PURSUANT TO
SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
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For the fiscal year ended
December 31,
2006 |
Commission file number 000-50552 |
|
Asset Acceptance Capital
Corp.
(Exact name of registrant as
specified in its charter)
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|
Delaware |
|
80-0076779 |
(State or
other jurisdiction of incorporation or organization) |
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(I.R.S.
Employer Identification No.)
|
28405 Van
Dyke Avenue
Warren, Michigan 48093
(Address of principal executive
offices)
Registrant’s
telephone number, including area code:
(586) 939-9600
Securities registered pursuant to Section 12(b) of the
Act:
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Title
of each class |
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Name
of each exchange on which registered |
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Common Stock, $0.01 par value
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The NASDAQ Stock
Market LLC |
Securities registered pursuant to Section 12(g) of the Act:
None
Indicate by check mark if the registrant is a well-known seasoned
issuer, as defined in Rule 405 of the Securities Act.
Yes o No þ
Indicate by check mark if the registrant is not required to file
reports pursuant to Section 13 or Section 15(d) of the Act.
Yes o No þ
Indicate by check mark whether the Registrant: (1) has filed all
reports required to be filed by Section 13 or 15(d) of the Securities
Exchange Act of 1934 during the preceding 12 months (or for such shorter
period that the registrant was required to file such reports), and (2) has
been subject to such filing requirements for the past 90 days.
Yes þ No o
Indicate by check mark if disclosure of delinquent filers pursuant to
Item 405 of Regulation S-K
(§229.405 of this chapter) is not contained herein, and will not be contained,
to the best of Registrant’s knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. o
Indicate by check mark whether the Registrant is a large accelerated
filer, an accelerated filer, or a non-accelerated filer. See definition of
“accelerated filer and large accelerated filer” in Rule 12b-2 of the Act.
Large accelerated filer o Accelerated
filer þ Non-accelerated
filer o
Indicate by check mark whether the registrant is a shell company (as
defined in Rule 12b-2 of the Act).
Yes o No þ
The aggregate market value of the Registrant’s Common Stock held by
non-affiliates of the Registrant on June 30, 2006 (based on the
June 30, 2006 closing sales price of $19.80 of the Registrant’s Common
Stock, as reported on The NASDAQ Stock Market LLC on such date) was
$293,344,187.
Number of shares outstanding of the Registrant’s Common Stock at
February 15, 2007:
34,698,625 shares of Common
Stock, $0.01 par value.
DOCUMENTS
INCORPORATED BY REFERENCE
Portions of the Registrant’s definitive Proxy Statement to be filed
for its 2007 Annual Meeting of Stockholders to be held on May 22, 2007 are
incorporated by reference into Part III of this Report.
ASSET
ACCEPTANCE CAPITAL CORP.
Annual
Report on Form 10-K
TABLE OF
CONTENTS
Annual
Report on Form 10-K
This Form 10-K and all
other Company filings with the Securities and Exchange Commission are also
accessible at no charge on the Company’s website at
www.assetacceptance.com as soon as reasonably practicable after filing
with the Commission.
2
PART I
General
We have been purchasing and collecting defaulted or charged-off
accounts receivable portfolios from consumer credit originators since the
formation of our predecessor company in 1962. Charged-off receivables are the
unpaid obligations of individuals to credit originators, such as credit card
issuers, consumer finance companies, healthcare providers, retail merchants,
telecommunications and utility providers. Since these receivables are delinquent
or past due, we are able to purchase them at a substantial discount. We purchase
and collect charged-off consumer receivable portfolios for our own account as we
believe this affords us the best opportunity to use long-term strategies to
maximize our profits. From January 1, 1997 through December 31, 2006,
we have purchased 740 consumer debt portfolios, with an original charged-off
face value of $27.0 billion for an aggregate purchase price of
$579.4 million, or 2.14% of face value, net of buybacks.
When considering whether to purchase a portfolio, we conduct a
quantitative and qualitative analysis of the portfolio to appropriately price
the debt and determine whether the portfolio will yield collections consistent
with our goals. This analysis includes the use of our pricing and collection
probability model and draws upon our extensive experience in the industry. We
have developed experience across a wide range of asset types at various stages
of delinquency, having made purchases across more than 20 different asset types
from over 150 different debt sellers since 2000. We selectively deploy our
capital in the primary, secondary and tertiary markets where typically between
one and three collection agencies have already attempted to collect on the
accounts included in the portfolios we acquired. We believe we are well
positioned to acquire charged-off accounts receivable portfolios as a result of
our long-standing history in the industry, relationships with debt sellers,
consistency of performance and attention to post-sale service.
Unlike some third party collection agencies that typically attempt to
collect the debt only for a period of three to six months, we generally take a
long-term approach, in excess of five years, to the collection effort as we are
the owners of the debt. We apply an approach that encourages cooperation with
the debtors to make a lump sum settlement payment in full or to formulate a
repayment plan. For those debtors who we believe have the ability to repay the
debt but who are unwilling to do so, we will proceed with legal remedies to
obtain our collections. Through our strategy of holding the debt for the
long-term, we have established a methodology of converting debtors into paying
customers. In addition, our approach allows us to invest in various collection
management and analysis tools that may be too costly for short-term oriented
collection agencies, as well as to pursue legal collection strategies as
appropriate. In many cases, we continue to receive collections on individual
portfolios for ten years from the date of purchase.
3
History and
Reorganization
Initial
Operations — Pre-September 2002
Lee Acceptance Company was formed in 1962 for the purpose of
purchasing and collecting charged-off consumer receivables. The business of
purchasing and collecting charged-off consumer receivables was conducted through
several successor companies. Set forth below is a diagram depicting our
predecessor corporations in operation for the periods of January 2000 through
September 30, 2002, their dates of formation and their ownership:
September
2002 — Recapitalization
In September 2002, Asset Acceptance Holdings, LLC, a Delaware limited
liability company, was formed for the purpose of consummating an equity
recapitalization, with Consumer Credit Corp. and AAC Holding Corp. (which was
renamed RBR Holding Corp. in October 2002), as the initial equity members of
Asset Acceptance Holdings, LLC. Effective September 30, 2002, AAC
Investors, Inc., then an affiliate of Quad-C Management, Inc., a private equity
firm based in Charlottesville, Virginia, acquired a 60% equity interest in Asset
Acceptance Holdings, LLC from RBR Holding Corp. and Consumer Credit Corp. which
collectively retained a 40% equity interest. In connection with this
recapitalization, RBR Holding Corp. and Consumer Credit Corp. received 39% and
1%, respectively, of the equity membership interests of Asset Acceptance
Holdings, LLC and $45,550,000 and $250,000, respectively, in cash. The majority
of the cash proceeds were subsequently distributed to the owners of RBR Holding
Corp. and Consumer Credit Corp. Through this recapitalization, the businesses of
Asset Acceptance Corp., Financial Credit Corp., CFC Financial Corp., Consumer
Credit Corp. and the portfolio assets of Lee Acceptance Corp. were contributed
to the subsidiaries of Asset Acceptance Holdings, LLC. After September 30,
2002, the business of purchasing and collecting portfolios of charged-off
consumer receivables previously conducted by AAC Holding Corp. and its
subsidiaries and the business of financing sales of consumer product retailers
previously conducted by Consumer Credit Corp. were affected through this newly
formed company and its subsidiaries. Consumer Credit Corp. was merged into RBR
Holding Corp. in January 2003.
4
Set forth below is a diagram depicting our successor entities in
operation for the period from September 30, 2002, up to the effective date
of the Reorganization (as defined below), their dates of formation and their
ownership:
|
|
|
| (1) |
|
Consumer Credit Corp. contributed its ownership interest
in Consumer Credit, LLC to Asset Acceptance Holdings, LLC effective
September 30, 2002, in exchange for 1% of the equity interest in
Asset Acceptance Holdings, LLC, plus $250,000. Effective January 2003,
Consumer Credit Corp. merged with and into RBR Holding Corp., with RBR
Holding Corp. as the surviving entity acquiring, by operation of law,
Consumer Credit Corp.’s 1% equity interest in Asset Acceptance Holdings,
LLC. |
| |
| (2) |
|
Asset Acceptance Corp. merged with and into Asset
Acceptance, LLC effective September 30, 2002, with Asset Acceptance,
LLC as the surviving entity. In addition, effective as of
September 30, 2002, Asset Acceptance, LLC purchased the charged-off
receivables owned by Lee Acceptance Corp. |
| |
| (3) |
|
Financial Credit Corp. merged with and into Financial
Credit, LLC effective September 30, 2002, with Financial Credit, LLC
as the surviving entity. |
| |
| (4) |
|
CFC Financial Corp. merged with and into CFC Financial,
LLC effective September 30, 2002, with CFC Financial, LLC as the
surviving entity. |
| |
| (5) |
|
Med-Fi Acceptance, LLC, which changed its name to Rx
Acquisitions, LLC on June 4, 2004, was formed as a wholly-owned
subsidiary of Asset Acceptance Holdings, LLC on April 4, 2003 for the
purpose of purchasing and collecting portfolios of charged-off consumer
receivables in the healthcare industry. |
Reorganization
On February 4, 2004, immediately prior to the commencement of
our initial public offering, all of the shares of capital stock of AAC
Investors, Inc. and RBR Holding Corp., which held 60% and 40%, respectively, of
the equity membership interests in Asset Acceptance Holdings, LLC, were
contributed to Asset Acceptance Capital Corp. in exchange for shares of common
stock of Asset Acceptance Capital Corp. The total number of shares issued to the
stockholders of AAC Investors, Inc. and RBR Holding Corp. in such exchange was
28,448,449 with 16,004,017 shares and 12,444,432 shares issued to the
stockholders of AAC Investors, Inc. and the stockholders of RBR Holding Corp.,
respectively. As a result of this reorganization, Asset Acceptance Holdings, LLC
and its subsidiaries became indirect wholly-owned subsidiaries of Asset
Acceptance Capital Corp. The foregoing is referred to herein as the
“Reorganization”.
5
Set forth below is a diagram depicting our successor entities as of
the effective date of the Reorganization, their dates of formation and their
ownership:
(FLOW CHART)
Upon the consummation of our February 2004 initial public offering,
our then-current officers, directors and principal stockholders, together with
their affiliates, beneficially owned approximately 75.8% of our issued and
outstanding common stock.
Subsidiary
Merger
On December 31, 2004, Financial Credit, LLC and CFC Financial,
LLC were merged with and into Asset Acceptance, LLC, with the result that, by
operation of law, all assets of Financial Credit, LLC and CFC Financial, LLC
were vested in Asset Acceptance, LLC and all obligations of Financial Credit,
LLC and CFC Financial, LLC were assumed by Asset Acceptance, LLC. Subsequent to
the merger, all ownership interests in Asset Acceptance, LLC continue to be
owned by Asset Acceptance Holdings, LLC.
Current
Structure; Acquisition
On April 28, 2006, Asset Acceptance Holdings, LLC completed a
stock purchase transaction of Premium Asset Recovery Corporation (“PARC”) and
its wholly-owned subsidiary, Outcoll Services, Inc. Under the terms of the
agreement, Asset Acceptance Holdings, LLC acquired 100% of the outstanding
shares of PARC.
Currently, Asset Acceptance, LLC purchases and holds portfolios in
all asset types except for healthcare. Rx Acquisitions, LLC and PARC purchase
and collect on portfolios solely in healthcare.
6
Set forth below is a diagram depicting our current structure:
As used in this Annual Report, all references to us mean:
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• |
after the Reorganization, Asset Acceptance Capital Corp., a
Delaware corporation (referred to in our financial statements as the
“Company”); |
| |
| |
• |
from October 1, 2002 to the Reorganization, AAC
Investors, Inc., including its subsidiary, Asset Acceptance Holdings, LLC
(referred to collectively in our financial statements as the
“Company”); and |
| |
| |
• |
from January 1, 2000 through September 30, 2002,
our predecessors, RBR Holding Corp., Consumer Credit Corp. and Lee
Acceptance Corp. (referred to collectively in our financial statements as
the “predecessor”). |
Purchasing
Typically, we purchase our portfolios in response to a request to bid
received via e-mail or telephonically.
In addition to these requests, we have developed a marketing and acquisitions
team that contacts and cultivates relationships with known and prospective
sellers of portfolios in our core markets and in new markets for asset types. We
have purchased portfolios from over 150 different debt sellers since 2000,
including many of the largest consumer lenders in the United States. Although
10% or more of the funds invested in our purchases in a year may be paid to a
single debt seller, historically, we have not purchased more than 10% from the
same debt seller in consecutive years. While we have no policy limiting
purchases from a single debt seller, we purchase from a diverse set of debt
sellers and our purchasing decisions are based upon constantly changing economic
and competitive environments as opposed to long-term relationships with
particular debt sellers. During 2006, we maintained and entered into forward
flow contracts that commit a debt seller to sell a steady flow of charged-off
receivables to us and commit us to purchase receivables for a fixed percentage
of the face value. We have entered into such contracts in the past and may do so
in the future depending on market conditions.
We purchase our portfolios through a variety of sources, including
consumer credit originators, private brokers or agents and debt resellers. Debt
resellers are debt purchasers that sell some or all of the debt they purchase.
Generally, the portfolios are purchased either in competitive bids through a
sealed bid or, in some cases, through an on-line process or through
privately-negotiated transactions between the credit originator or other holders
of consumer debt and us.
Each potential acquisition begins with a quantitative and qualitative
analysis of the portfolio. In the initial stages of the due diligence process,
we typically review basic data on the portfolio’s accounts. This data typically
includes the account number, the consumer’s name, address, social security
number, phone numbers, outstanding balance, date of charge-off, last payment and
account origination to the extent the debt sellers provide this data. We analyze
this information based on quantitative and qualitative factors and summarize
into a format based on certain key metrics, such as, but not limited to, state
of debtor’s last known residence, type of debt and age of the receivable.
7
In addition, we typically provide the seller with a questionnaire
designed to help us understand important qualitative factors relating to the
portfolio.
As part of our due diligence, we evaluate the portfolio utilizing our
collection probability model. This model uses certain characteristics of the
portfolio, such as the type of product to calculate an estimate of
collectibility and to determine a base price for the purchase. In those
circumstances where the type or pricing of the portfolio is unusual, we consult
with management from our collection operations to help ascertain collectibility,
potential collection strategies and our ability to integrate the new portfolio
into our collection platform. Our analysis also compares the charged-off
consumer receivables in the prospective portfolio with our collection history on
portfolios with similar attributes.
Once we have compiled and analyzed available data, we consider market
conditions and determine an appropriate bid price or bid range. The recommended
bid price or bid range, along with a summary of our due diligence, is submitted
to our investment committee and, for purchases in excess of a certain dollar
threshold, to members of our audit committee or their designee for review and
approval. After appropriate approvals and acceptance of our offer by the seller
of the portfolio, a purchase agreement is negotiated. Buyback provisions are
generally incorporated into the purchase agreement for bankrupt, disputed,
fraudulent or deceased accounts and, typically, the credit originator either
agrees to repurchase these accounts or replace them with acceptable replacement
accounts within certain time frames, generally within 60 to 240 days. Upon
execution of the agreement, the transaction is funded.
The following chart categorizes our purchased receivable portfolios
acquired during January 1, 1997 through December 31, 2006 into the
major asset types, as of December 31, 2006.
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Face Value
of
|
|
|
|
|
|
|
|
|
|
|
| |
|
Charged-off
|
|
|
|
|
|
No. of
|
|
|
|
|
|
Asset
Type |
|
Receivables(2)(3) |
|
|
% |
|
|
Accounts(3) |
|
|
% |
|
| |
|
(in thousands) |
|
|
|
|
|
|
|
|
|
|
| |
|
Visa®/MasterCard®/Discover® |
|
$ |
12,892,150 |
|
|
|
50.1 |
% |
|
|
6,419 |
|
|
|
28.0 |
% |
|
Private Label Credit Cards |
|
|
3,672,626 |
|
|
|
14.3 |
|
|
|
5,266 |
|
|
|
23.0 |
|
|
Telecommunications/Utility/Gas |
|
|
2,560,115 |
|
|
|
9.8 |
|
|
|
6,489 |
|
|
|
28.3 |
|
|
Health Club |
|
|
1,459,246 |
|
|
|
5.7 |
|
|
|
1,464 |
|
|
|
6.3 |
|
|
Auto Deficiency |
|
|
1,392,196 |
|
|
|
5.4 |
|
|
|
248 |
|
|
|
1.1 |
|
|
Wireless Telecommunications |
|
|
721,588 |
|
|
|
2.8 |
|
|
|
1,730 |
|
|
|
7.5 |
|
|
Installment Loans |
|
|
613,948 |
|
|
|
2.4 |
|
|
|
204 |
|
|
|
0.9 |
|
|
Other(1) |
|
|
2,434,645 |
|
|
|
9.5 |
|
|
|
1,116 |
|
|
|
4.9 |
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total |
|
$ |
25,746,514 |
|
|
|
100.0 |
% |
|
|
22,936 |
|
|
|
100.0 |
% |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
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| (1) |
|
“Other” excludes the purchase of a single portfolio in
June 2002 with a face value of $1.2 billion at a cost of
$1.2 million (or 0.1% of face value) consisting of approximately
3.8 million accounts. |
| |
| (2) |
|
Face value of charged-off receivables represents the
cumulative amount of purchases net of buybacks. The amount is not adjusted
for payments received, settlements or additional accrued interest on any
accounts in such portfolios after the date we purchased the applicable
portfolio. |
| |
| (3) |
|
This excludes the face value of charged-off receivables
and the number of accounts acquired through PARC either from the
acquisition of PARC on April 28, 2006 or from the purchases by PARC
from the date of acquisition through December 31,
2006. |
The age of a charged-off consumer receivables portfolio, or the time
since an account has been charged-off, is an important factor in determining the
price at which we will offer to purchase a receivables portfolio. Generally,
there is an inverse relationship between the age of a portfolio and the price at
which we will purchase the portfolio. This relationship is due to the fact that
older receivables are typically more difficult to collect. The accounts
8
receivable management industry places receivables into the following
categories depending on the number of collection agencies that have previously
attempted to collect on the receivables and age of the receivables:
|
|
|
| |
• |
Fresh accounts are typically 120 to 270 days past due,
have been charged-off by the credit originator and are either being sold
prior to any post charged-off collection activity or are placed with a
third party collector for the first time. These accounts typically sell
for the highest purchase price. |
| |
| |
• |
Primary accounts are typically 270 to 360 days past
due, have been previously placed with one third party collector and
typically receive a lower purchase price. |
| |
| |
• |
Secondary and tertiary accounts are typically more than
360 days past due, have been placed with two or three third party
collectors and receive even lower purchase prices. |
We specialize in the primary, secondary and tertiary markets, but we
will purchase accounts at any point in the delinquency cycle. We deploy our
capital within these markets based upon the relative values of the available
debt portfolios.
The following chart categorizes our purchased receivable portfolios
acquired during January 1, 1997 through December 31, 2006 into the
major account types, as of December 31, 2006.
| |
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|
|
|
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|
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|
Face Value
of
|
|
|
|
|
|
|
|
|
|
|
| |
|
Charged-off
|
|
|
|
|
|
No. of
|
|
|
|
|
|
Account
Type |
|
Receivables(2)(3) |
|
|
% |
|
|
Accounts(3) |
|
|
% |
|
| |
|
(in thousands) |
|
|
|
|
|
|
|
|
|
|
| |
|
Fresh |
|
$ |
1,224,645 |
|
|
|
4.7 |
% |
|
|
685 |
|
|
|
3.0 |
% |
|
Primary |
|
|
4,092,183 |
|
|
|
15.9 |
|
|
|
3,136 |
|
|
|
13.7 |
|
|
Secondary |
|
|
4,829,774 |
|
|
|
18.8 |
|
|
|
5,487 |
|
|
|
23.9 |
|
|
Tertiary(1) |
|
|
12,517,151 |
|
|
|
48.6 |
|
|
|
11,152 |
|
|
|
48.6 |
|
|
Other |
|
|
3,082,761 |
|
|
|
12.0 |
|
|
|
2,476 |
|
|
|
10.8 |
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total |
|
$ |
25,746,514 |
|
|
|
100.0 |
% |
|
|
22,936 |
|
|
|
100.0 |
% |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| (1) |
|
Excluding the purchase of a single portfolio in June
2002 with a face value of $1.2 billion at a cost of $1.2 million
(or 0.1% of face value) and consisting of approximately 3.8 million
accounts. |
| |
| (2) |
|
Face value of charged-off receivables represents the
cumulative amount of purchases net of buybacks. The amount is not adjusted
for payments received, settlements or additional accrued interest on any
accounts in such portfolios after the date we purchased the applicable
portfolio. |
| |
| (3) |
|
This excludes the face value of charged-off receivables
and the number of accounts acquired through PARC either from the
acquisition of PARC on April 28, 2006 or from the purchases by PARC
from the date of acquisition through December 31,
2006. |
9
We also review the geographic distribution of accounts within a
portfolio because collection laws differ from state to state. The following
chart illustrates our purchased receivable portfolios acquired during
January 1, 1997 through December 31, 2006 based on geographic location
of debtor, as of December 31, 2006.
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Face Value
of
|
|
|
|
|
|
|
|
|
|
|
| |
|
Charged-off
|
|
|
|
|
|
No. of
|
|
|
|
|
|
Geographic
Location |
|
Receivables(3)(4)(5) |
|
|
% |
|
|
Accounts(4)(5) |
|
|
% |
|
| |
|
(in thousands) |
|
|
|
|
|
|
|
|
|
|
| |
|
Texas(1) |
|
$ |
3,620,110 |
|
|
|
14.1 |
% |
|
|
2,860 |
|
|
|
12.5 |
% |
|
California |
|
|
3,061,994 |
|
|
|
11.9 |
|
|
|
3,091 |
|
|
|
13.5 |
|
|
Florida(1) |
|
|
2,504,477 |
|
|
|
9.7 |
|
|
|
1,637 |
|
|
|
7.1 |
|
|
Michigan(1) |
|
|
1,776,173 |
|
|
|
6.9 |
|
|
|
2,227 |
|
|
|
9.7 |
|
|
New York |
|
|
1,576,981 |
|
|
|
6.1 |
|
|
|
1,121 |
|
|
|
4.9 |
|
|
Ohio(1) |
|
|
1,373,968 |
|
|
|
5.3 |
|
|
|
1,708 |
|
|
|
7.5 |
|
|
Illinois(1) |
|
|
1,147,314 |
|
|
|
4.5 |
|
|
|
1,428 |
|
|
|
6.2 |
|
|
Pennsylvania |
|
|
840,454 |
|
|
|
3.3 |
|
|
|
663 |
|
|
|
2.9 |
|
|
North Carolina |
|
|
785,931 |
|
|
|
3.1 |
|
|
|
576 |
|
|
|
2.5 |
|
|
Georgia |
|
|
707,570 |
|
|
|
2.7 |
|
|
|
627 |
|
|
|
2.7 |
|
|
Other(2) |
|
|
8,351,542 |
|
|
|
32.4 |
|
|
|
6,998 |
|
|
|
30.5 |
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total |
|
$ |
25,746,514 |
|
|
|
100.0 |
% |
|
|
22,936 |
|
|
|
100.0 |
% |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| (1) |
|
Collection site located in this state. |
| |
| (2) |
|
Each state included in “Other” represents under 2.0%
individually of the face value of total charged-off consumer
receivables. |
| |
| (3) |
|
Face value of charged-off receivables represents the
cumulative amount of purchases net of buybacks. The amount is not adjusted
for payments received, settlements or additional accrued interest on any
accounts in such portfolios after the date we purchased the applicable
portfolio. |
| |
| (4) |
|
This excludes the face value of charged-off receivables
and the number of accounts acquired through PARC either from the
acquisition of PARC on April 28, 2006 or from the purchases by PARC
from the date of acquisition through December 31, 2006. |
| |
| (5) |
|
Excluding the purchase of a single portfolio in June
2002 with a face value of $1.2 billion at a cost of $1.2 million
(or 0.1% of face value) and consisting of approximately 3.8 million
accounts. |
Collection
Operations
Our collection operations seek to maximize the recovery of our
purchased charged-off receivables in a cost-effective manner. We have organized
our collection platform into a number of specialized departments which include
collection, legal collection and bankruptcy and probate recovery.
Generally, our collection efforts begin in our collection department
and, if warranted, move to our legal collection department. If the collection
account involves a bankrupt debtor or a deceased debtor, our bankruptcy and
probate recovery department will review and manage the account. If the
collection account merits outsourcing to a third party collection agency, our
agency forwarding department handles the matter. Finally, we utilize a network
of data providers to increase recovery rates and promote account representative
efficiency in all of our departments.
Collection
Department
Our collection department contributes the largest portion of our
collections. Once a portfolio is purchased, we perform a review in order to
formulate and apply what we believe to be an effective collection strategy. This
review includes a series of data preparation and information acquisition steps
to provide the necessary information to begin collection efforts. Portfolio
accounts are assigned, sorted and prioritized to account representative queues
based on
10
product type, account status, various internal and external
collectibility predictors, account demographics, balance sizes and other
attributes.
Although we prefer to collect the largest portion of our charged-off
receivable portfolios through our internal collection operations, in some cases,
we believe it can be more effective and cost-efficient to outsource collections.
When business conditions indicate, such as involving states with unfavorable
legal or regulatory climates for collections, we will consider outsourcing
collections. In addition, we may also consider outsourcing relatively small
balance accounts so that our account representatives can focus on relatively
larger balance accounts and we may outsource collections as a way to balance
staffing levels. We have developed a network of third party collection agencies
to service accounts when we believe the accounts would be better served by
outsourcing to an outside collection agency.
We train our account representatives to be full service account
representatives who handle substantially all collection activity related to
their accounts, including manual and automated dialer outbound calling activity,
inbound call management, skip tracing or debtor location efforts, referrals to
pursue legal action and settlement and payment plan negotiation. In order to
increase collections on accounts, non-paying accounts are periodically
reassigned to new account representatives. Our performance based collection
model is driven by a bonus program that allows account representatives to earn
bonuses based on their personal collection goals. In addition, we monitor our
account representatives for compliance with the federal and state debt
collection laws.
When an initial telephone contact is made with a debtor, the account
representative is trained to go through a series of questions in an effort to
obtain accurate location and financial information on the debtor, the reason the
debtor may have defaulted on the account, the debtor’s willingness to pay and
other relevant information that may be helpful in securing satisfactory
settlement or payment arrangements. Account representatives are encouraged to
attempt to collect the balance in full in one lump sum payment by the end of the
first month. If full payment is not available, the account representative will
attempt to negotiate a settlement. We maintain settlement guidelines that
account representatives, supervisors and managers must follow in an effort to
maximize recoveries. Exceptions are handled by management on an account by
account basis. If the debtor is unable to pay the balance in full or settle
within allowed guidelines, monthly installment plans are encouraged in order to
have the debtor resume a regular payment habit. Our experience has shown that
debtors are more likely to respond to this approach, which can result in a
payment plan or settlement in full in the future.
If an account representative is unable to establish contact with a
debtor, we require the account representative to undertake skip tracing
procedures to locate, initiate contact and collect from the debtor. Skip tracing
efforts are performed at the account representative level and by third party
information providers on a larger scale. Each account representative has access
to internal and external information databases that interface with our
collection system. In addition, we have several information providers from whom
we acquire information that is either systematically or manually validated and
used in our collection and location efforts. Using these methods, we
periodically refresh and supply updated account information to our account
representatives to increase contact with debtors.
If voluntary payments cannot be established with the debtor, we have
trained our account representatives to identify opportunities to pursue legal
action against those debtors with an ability, but not the willingness, to pay.
Using our lawsuit guidelines, our account representatives recommend debtors for
us to commence litigation in an effort to stimulate collections.
Legal
Collection Department
In the event collection has not been obtained through our collection
department and the opportunity for legal action is verified through our internal
process, we pursue a legal judgment against the debtor. In addition to the
accounts identified for legal action by our account representatives, we identify
accounts on which to pursue legal action using a batch process based on
predetermined criteria. Our in-house legal collection department is comprised of
collection attorneys and non-attorney legal account representatives, and a legal
forwarding department.
For accounts in states where we have a local presence, and in some
cases, adjacent states, we prefer to pursue an in-house legal strategy as it
provides us with a greater ability to manage the process. We currently have
in-house
11
capability in various states. In each of these states, we have
designed our legal policies and procedures to maintain compliance with state and
federal laws while pursuing available legal opportunities. We will continue to
pursue selective and opportunistic expansion in various geographic regions.
Our legal forwarding department is organized to address the legal
recovery function for accounts principally located in states where we do not
have a local or, in some cases, adjacent presence, or for accounts that we
believe can be better served by a third party law firm. To that end, we have
developed a nationwide network of independent law firms in all 50 states,
as well as the District of Columbia, who work for us on a contingent fee basis.
The legal forwarding department actively manages and monitors this network.
Once a judgment is obtained, our legal department pursues voluntary
and involuntary collection strategies to secure payment, including wage and bank
account garnishments.
Bankruptcy and
Probate Recovery Department